E-3 Visa Service Delivery Manager Jobs
Service Delivery Manager roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian professionals bring strong ITIL and vendor management credentials that U.S. employers value, and the E-3's no-lottery structure means your job search drives the timeline, not an annual draw.
Find E-3 Visa Service Delivery Manager JobsOverview
Showing 5 of 63+ Service Delivery Manager jobs
See all 63+ Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Service Delivery Manager roles.
Get Access To All JobsDESCRIPTION
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences.
Key job responsibilities
Team Leadership & Management
- Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support
- Establish and adjust team goals and performance expectations as this channel continues to evolve
- Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs
- Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization
- Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development
- Create a culture of accountability, ownership, and customer obsession
Enterprise Support Operations
- Oversee day-to-day enterprise case management, escalations, and critical issue resolution
- Ensure consistent adherence to enterprise workflows, SLAs, and communication standards
- Partner with Workforce Management to ensure coverage, staffing, and capacity planning that align with business needs
- Manage escalations during major incidents, drive communication cadences, and ensure accurate documentation and post-mortems
Customer Advocacy & Experience
- Build strong relationships with enterprise customers; serve as a senior point of contact for high-severity issues
- Analyze customer sentiment, feedback, and support trends to identify risks and opportunities
- Partner with Business Development to deliver seamless handoffs, proactive engagements, and a cohesive support experience
- Champion enterprise customer needs with Product, Engineering, and Operations
Process & Quality Improvement
- Establish process improvement and operational excellence mechanisms that drive scalable improvements
- Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that enhance efficiency and customer experience
- Establish an environment that encourages and rewards simplifying processes, reducing repeated work, and removing defects
- Own documentation quality and knowledge management for the enterprise support function
A day in the life
As the leader of our Enterprise Support team, you will serve as a subject matter expert and strategic manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional stakeholders to drive systemic improvements, and building mechanisms that scale operational excellence across enterprise customer segments.
BASIC QUALIFICATIONS
- 2+ years of people management and team development experience
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience working in a fast-paced, rapidly changing operations environment
- 5+ years in technical support, enterprise support, customer operations, or similar customer-facing function with a managed network emphasis
- Experience managing enterprise/strategic customer queues with complex technical needs and strict SLAs
- Excellent understanding of support systems (Salesforce Service Cloud, Jira, Confluence, or equivalents)
- Demonstrated ability to problem-solve, root-cause issues, and drive cross-functional alignment
PREFERRED QUALIFICATIONS
- Experience leading global teams
- Experience supporting SaaS, API-based, or technically complex products
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))
- Familiarity with WFM, QA, Training, and Knowledge Management programs
- Background in enterprise onboarding, customer success, or incident management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Location: USA, ID, Boise - 139,100.00 - 188,100.00 USD annually
DESCRIPTION
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences.
Key job responsibilities
Team Leadership & Management
- Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support
- Establish and adjust team goals and performance expectations as this channel continues to evolve
- Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs
- Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization
- Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development
- Create a culture of accountability, ownership, and customer obsession
Enterprise Support Operations
- Oversee day-to-day enterprise case management, escalations, and critical issue resolution
- Ensure consistent adherence to enterprise workflows, SLAs, and communication standards
- Partner with Workforce Management to ensure coverage, staffing, and capacity planning that align with business needs
- Manage escalations during major incidents, drive communication cadences, and ensure accurate documentation and post-mortems
Customer Advocacy & Experience
- Build strong relationships with enterprise customers; serve as a senior point of contact for high-severity issues
- Analyze customer sentiment, feedback, and support trends to identify risks and opportunities
- Partner with Business Development to deliver seamless handoffs, proactive engagements, and a cohesive support experience
- Champion enterprise customer needs with Product, Engineering, and Operations
Process & Quality Improvement
- Establish process improvement and operational excellence mechanisms that drive scalable improvements
- Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that enhance efficiency and customer experience
- Establish an environment that encourages and rewards simplifying processes, reducing repeated work, and removing defects
- Own documentation quality and knowledge management for the enterprise support function
A day in the life
As the leader of our Enterprise Support team, you will serve as a subject matter expert and strategic manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional stakeholders to drive systemic improvements, and building mechanisms that scale operational excellence across enterprise customer segments.
BASIC QUALIFICATIONS
- 2+ years of people management and team development experience
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience working in a fast-paced, rapidly changing operations environment
- 5+ years in technical support, enterprise support, customer operations, or similar customer-facing function with a managed network emphasis
- Experience managing enterprise/strategic customer queues with complex technical needs and strict SLAs
- Excellent understanding of support systems (Salesforce Service Cloud, Jira, Confluence, or equivalents)
- Demonstrated ability to problem-solve, root-cause issues, and drive cross-functional alignment
PREFERRED QUALIFICATIONS
- Experience leading global teams
- Experience supporting SaaS, API-based, or technically complex products
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))
- Familiarity with WFM, QA, Training, and Knowledge Management programs
- Background in enterprise onboarding, customer success, or incident management
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Location: USA, ID, Boise - 139,100.00 - 188,100.00 USD annually
See all 63+ E-3 Visa Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Service Delivery Manager Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Service Delivery Manager
Translate your ITIL credentials for U.S. employers
U.S. hiring managers read ITIL Foundation or Practitioner certifications as direct proof of specialty occupation qualification. List them prominently on your resume alongside degree field so recruiters can immediately map your background to E-3 visa eligibility requirements.
Target employers with active DOL LCA filings
Search the DOL Office of Foreign Labor Certification public disclosure data for companies that have filed LCAs for Service Delivery Manager or IT Service Management roles. These employers have already navigated the certification process and are far more likely to sponsor again.
Clarify specialty occupation status before accepting an offer
Some Service Delivery Manager postings list a degree as preferred rather than required, which can undermine the specialty occupation determination. Before signing, confirm the job description explicitly requires a bachelor's degree in a relevant field like information systems, computer science, or business.
Use Migrate Mate's E-3 filing service to streamline LCA and visa preparation
Once you have an offer, the LCA must be certified by the DOL before your consulate appointment can proceed. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing stalls the timeline between offer acceptance and your start date.
Negotiate your start date around consulate appointment availability
E-3 visas are issued at Australian consulates, and appointment wait times at Sydney and Melbourne can vary by several weeks. Build at least six to eight weeks between your offer acceptance and your proposed start date to avoid renegotiating terms if slots are delayed.
Document your Australian work experience using U.S. job title equivalents
USCIS officers assess specialty occupation against U.S. occupational standards. Map your Australian Service Delivery Manager experience to SOC code 11-3021 (Computer and Information Systems Managers) in your supporting documentation to align your background with the standard the officer will apply.
E-3 Visa Service Delivery Manager: Frequently Asked Questions
How do I find Service Delivery Manager jobs with E-3 sponsorship?
Migrate Mate lets you search specifically for Service Delivery Manager roles where employers have E-3 sponsorship history, so you're not cold-applying to companies unfamiliar with the visa. Filtering by sponsorship track record cuts the time you spend educating hiring teams about the E-3 and puts you in front of employers already set up to file.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Service Delivery Manager role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as information systems, computer science, business administration, or a related discipline. Roles where any degree satisfies the requirement, regardless of field, are harder to qualify. The job description language matters: 'degree required' in a relevant field is stronger than 'degree preferred' or 'equivalent experience accepted.'
How does the E-3 compare to the H-1B for Service Delivery Manager roles?
The E-3 has a 10,500 annual cap that has never been reached, so there's no lottery and no random selection risk. H-1B visa registration enters a lottery when demand exceeds 85,000 slots, which has happened every year since 2014. For Australian professionals in Service Delivery Manager roles, the E-3 means your timeline is driven by the hiring process, not annual lottery results.
Can I switch employers after starting a Service Delivery Manager role on an E-3?
Yes, but each employer change requires a new LCA and a new visa issuance at an Australian consulate or, in some cases, a change of status if you're already in the United States. You don't need to return to Australia first if you file for a change of status before your current E-3 period expires, but working for the new employer before the new filing is certified is not permitted.