E-3 Visa Service Delivery Manager Jobs
Service Delivery Manager roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian professionals bring strong ITIL and vendor management credentials that U.S. employers value, and the E-3's no-lottery structure means your job search drives the timeline, not an annual draw.
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- The Delivery Manager is responsible for leading managed infrastructure and workload automation services across multiple technology disciplines. This role provides operational leadership for Workload Automation and the Incident Response Team (IRT), a first-level Site Reliability Engineering (SRE) function responsible for monitoring, triage, incident response, technical coordination and service restoration across supported environments.
- The role requires a strong working knowledge of enterprise infrastructure and workload automation technologies, including Control-M, AutoSys, Tivoli and other applicable workload automation platforms, Windows, Linux, backup and restore, storage, databases, and cloud platforms such as OCI, AWS and Microsoft Azure. The individual must be able to effectively lead technical teams, manage operational risks and escalations, and communicate technical issues and business impact to clients and stakeholders.
- Automation is a core component of this role. The successful candidate should have demonstrated experience identifying opportunities to automate repeatable operational activities, reduce manual intervention, improve reliability and drive measurable improvements in service delivery.
- The ideal candidate should enjoy working in a fast-paced and dynamic environment, exercise sound business judgment, and apply strong problem-solving and collaboration skills across a complex organization.
Recruit, develop, inspire and retain a high-performing operations and engineering team while promoting accountability, knowledge sharing and continuous improvement.
Business and Industry Skills
- Demonstrates working knowledge across infrastructure operations, workload automation, SRE practices and managed services delivery. Stays current with relevant IT infrastructure, cloud, automation and service-management technologies, ITIL practices and vendor offerings.
- Communicates in an open, candid, clear, complete and consistent manner. Listens well, conveys technical and business information in easily understood formats, and demonstrates professionalism in formal and informal interactions.
- Understands the meaning and implications of key operational and financial indicators and uses data to identify issues, evaluate service performance and develop practical improvement plans.
Collaborates effectively across technology towers, client teams, account leadership, engineering teams and third-party suppliers to drive service outcomes.
Responsibilities
Managed Service Delivery
- Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services.
- Ensure achievement of SLA, KPI, availability, quality and operational performance objectives.
- Provide leadership during service-impacting incidents and escalations, ensuring the appropriate technical resources and stakeholders are engaged.
- Drive operational accountability across technology teams and ensure issues are followed through to resolution.
- Identify recurring operational issues and partner with engineering teams to implement permanent corrective actions.
- Maintain appropriate staffing, skills, coverage, documentation and operational readiness across supported services.
- Manage relationships with clients, internal stakeholders, technology partners and third-party suppliers.
- Validate that staffing levels, skill levels and other resources align with contractual, financial and solution requirements.
Identify resource or capability gaps and document associated risks, mitigation plans and contingencies.
Incident Response / SRE Operations
- Provide leadership for the Incident Response Team, supporting first and second-level SRE and infrastructure operations.
- Ensure effective monitoring, event management, incident triage, escalation, troubleshooting and service-restoration processes.
- Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies.
- Promote proactive operations by identifying repeat incidents, alert noise, manual activities and opportunities for improved monitoring and automation.
Partner with engineering and technology tower teams for complex incidents, problem management, root-cause analysis and continuous improvement.
Workload Automation
- Provide service delivery leadership for enterprise workload automation and job-scheduling platforms, including Control-M, AutoSys, Tivoli and other applicable workload automation technologies.
- Apply a working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery.
- Ensure workload automation incidents and failures are appropriately prioritized, investigated, escalated and communicated.
- Work with technical teams to improve workload reliability and reduce repetitive manual intervention.
Support continuous improvement of workload automation processes, monitoring, support procedures and operational controls.
Automation and Continuous Improvement
- Champion an automation-first approach to operational service delivery.
- Identify repetitive support activities, manual processes and recurring incidents that are candidates for automation.
- Partner with engineering teams to develop and implement automation that reduces manual effort, improves service reliability and accelerates incident resolution.
- Apply a working understanding of common infrastructure automation, scripting, orchestration and Infrastructure as Code concepts.
- Track the operational benefits of automation initiatives and continuously identify additional opportunities for improvement.
Promote standardization, documentation, knowledge management and reusable operational processes across teams.
Service Governance and Commercial Support
- Review service performance, risks, resource needs and improvement opportunities with account and client stakeholders.
- Support account management and bid teams by reviewing relevant service-delivery requirements, staffing assumptions, operational risks and solution dependencies when requested.
Participate in governance and service-review activities to maintain a shared understanding of operational expectations, performance and priorities.
You will be successful in this role if you have:
Skills, Experience & Qualifications
- Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations.
- Previous experience leading multidisciplinary technical or operations teams.
- Demonstrated experience managing services in environments involving Windows, Linux, storage, backup and recovery, database and cloud technologies.
- BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience 2 years’ leadership experience.
Preferred Skills:
Hands-on knowledge of Control-M System Administration.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Position Overview
- The Delivery Manager is responsible for leading managed infrastructure and workload automation services across multiple technology disciplines. This role provides operational leadership for Workload Automation and the Incident Response Team (IRT), a first-level Site Reliability Engineering (SRE) function responsible for monitoring, triage, incident response, technical coordination and service restoration across supported environments.
- The role requires a strong working knowledge of enterprise infrastructure and workload automation technologies, including Control-M, AutoSys, Tivoli and other applicable workload automation platforms, Windows, Linux, backup and restore, storage, databases, and cloud platforms such as OCI, AWS and Microsoft Azure. The individual must be able to effectively lead technical teams, manage operational risks and escalations, and communicate technical issues and business impact to clients and stakeholders.
- Automation is a core component of this role. The successful candidate should have demonstrated experience identifying opportunities to automate repeatable operational activities, reduce manual intervention, improve reliability and drive measurable improvements in service delivery.
- The ideal candidate should enjoy working in a fast-paced and dynamic environment, exercise sound business judgment, and apply strong problem-solving and collaboration skills across a complex organization.
Recruit, develop, inspire and retain a high-performing operations and engineering team while promoting accountability, knowledge sharing and continuous improvement.
Business and Industry Skills
- Demonstrates working knowledge across infrastructure operations, workload automation, SRE practices and managed services delivery. Stays current with relevant IT infrastructure, cloud, automation and service-management technologies, ITIL practices and vendor offerings.
- Communicates in an open, candid, clear, complete and consistent manner. Listens well, conveys technical and business information in easily understood formats, and demonstrates professionalism in formal and informal interactions.
- Understands the meaning and implications of key operational and financial indicators and uses data to identify issues, evaluate service performance and develop practical improvement plans.
Collaborates effectively across technology towers, client teams, account leadership, engineering teams and third-party suppliers to drive service outcomes.
Responsibilities
Managed Service Delivery
- Manage day-to-day delivery of infrastructure, workload automation and Incident Response Team services.
- Ensure achievement of SLA, KPI, availability, quality and operational performance objectives.
- Provide leadership during service-impacting incidents and escalations, ensuring the appropriate technical resources and stakeholders are engaged.
- Drive operational accountability across technology teams and ensure issues are followed through to resolution.
- Identify recurring operational issues and partner with engineering teams to implement permanent corrective actions.
- Maintain appropriate staffing, skills, coverage, documentation and operational readiness across supported services.
- Manage relationships with clients, internal stakeholders, technology partners and third-party suppliers.
- Validate that staffing levels, skill levels and other resources align with contractual, financial and solution requirements.
Identify resource or capability gaps and document associated risks, mitigation plans and contingencies.
Incident Response / SRE Operations
- Provide leadership for the Incident Response Team, supporting first and second-level SRE and infrastructure operations.
- Ensure effective monitoring, event management, incident triage, escalation, troubleshooting and service-restoration processes.
- Coordinate support across Windows, Linux, backup and restore, storage, database, cloud and other infrastructure technologies.
- Promote proactive operations by identifying repeat incidents, alert noise, manual activities and opportunities for improved monitoring and automation.
Partner with engineering and technology tower teams for complex incidents, problem management, root-cause analysis and continuous improvement.
Workload Automation
- Provide service delivery leadership for enterprise workload automation and job-scheduling platforms, including Control-M, AutoSys, Tivoli and other applicable workload automation technologies.
- Apply a working understanding of workload scheduling concepts, dependencies, job failures, batch processing, alerting, escalation and operational recovery.
- Ensure workload automation incidents and failures are appropriately prioritized, investigated, escalated and communicated.
- Work with technical teams to improve workload reliability and reduce repetitive manual intervention.
Support continuous improvement of workload automation processes, monitoring, support procedures and operational controls.
Automation and Continuous Improvement
- Champion an automation-first approach to operational service delivery.
- Identify repetitive support activities, manual processes and recurring incidents that are candidates for automation.
- Partner with engineering teams to develop and implement automation that reduces manual effort, improves service reliability and accelerates incident resolution.
- Apply a working understanding of common infrastructure automation, scripting, orchestration and Infrastructure as Code concepts.
- Track the operational benefits of automation initiatives and continuously identify additional opportunities for improvement.
Promote standardization, documentation, knowledge management and reusable operational processes across teams.
Service Governance and Commercial Support
- Review service performance, risks, resource needs and improvement opportunities with account and client stakeholders.
- Support account management and bid teams by reviewing relevant service-delivery requirements, staffing assumptions, operational risks and solution dependencies when requested.
Participate in governance and service-review activities to maintain a shared understanding of operational expectations, performance and priorities.
You will be successful in this role if you have:
Skills, Experience & Qualifications
- Progressive experience in IT infrastructure operations, managed services, service delivery, SRE, workload automation or enterprise operations.
- Previous experience leading multidisciplinary technical or operations teams.
- Demonstrated experience managing services in environments involving Windows, Linux, storage, backup and recovery, database and cloud technologies.
- BA/BS degree and 5+ years’ relevant experience OR equivalent combination of education and relevant experience 2 years’ leadership experience.
Preferred Skills:
Hands-on knowledge of Control-M System Administration.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
See all E-3 Visa Service Delivery Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Service Delivery Manager Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Service Delivery Manager
Translate your ITIL credentials for U.S. employers
U.S. hiring managers read ITIL Foundation or Practitioner certifications as direct proof of specialty occupation qualification. List them prominently on your resume alongside degree field so recruiters can immediately map your background to E-3 visa eligibility requirements.
Target employers with active DOL LCA filings
Search the DOL Office of Foreign Labor Certification public disclosure data for companies that have filed LCAs for Service Delivery Manager or IT Service Management roles. These employers have already navigated the certification process and are far more likely to sponsor again.
Clarify specialty occupation status before accepting an offer
Some Service Delivery Manager postings list a degree as preferred rather than required, which can undermine the specialty occupation determination. Before signing, confirm the job description explicitly requires a bachelor's degree in a relevant field like information systems, computer science, or business.
Use Migrate Mate's E-3 filing service to streamline LCA and visa preparation
Once you have an offer, the LCA must be certified by the DOL before your consulate appointment can proceed. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing stalls the timeline between offer acceptance and your start date.
Negotiate your start date around consulate appointment availability
E-3 visas are issued at Australian consulates, and appointment wait times at Sydney and Melbourne can vary by several weeks. Build at least six to eight weeks between your offer acceptance and your proposed start date to avoid renegotiating terms if slots are delayed.
Document your Australian work experience using U.S. job title equivalents
USCIS officers assess specialty occupation against U.S. occupational standards. Map your Australian Service Delivery Manager experience to SOC code 11-3021 (Computer and Information Systems Managers) in your supporting documentation to align your background with the standard the officer will apply.
E-3 Visa Service Delivery Manager: Frequently Asked Questions
How do I find Service Delivery Manager jobs with E-3 sponsorship?
Migrate Mate lets you search specifically for Service Delivery Manager roles where employers have E-3 sponsorship history, so you're not cold-applying to companies unfamiliar with the visa. Filtering by sponsorship track record cuts the time you spend educating hiring teams about the E-3 and puts you in front of employers already set up to file.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Service Delivery Manager role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as information systems, computer science, business administration, or a related discipline. Roles where any degree satisfies the requirement, regardless of field, are harder to qualify. The job description language matters: 'degree required' in a relevant field is stronger than 'degree preferred' or 'equivalent experience accepted.'
How does the E-3 compare to the H-1B for Service Delivery Manager roles?
The E-3 has a 10,500 annual cap that has never been reached, so there's no lottery and no random selection risk. H-1B visa registration enters a lottery when demand exceeds 85,000 slots, which has happened every year since 2014. For Australian professionals in Service Delivery Manager roles, the E-3 means your timeline is driven by the hiring process, not annual lottery results.
Can I switch employers after starting a Service Delivery Manager role on an E-3?
Yes, but each employer change requires a new LCA and a new visa issuance at an Australian consulate or, in some cases, a change of status if you're already in the United States. You don't need to return to Australia first if you file for a change of status before your current E-3 period expires, but working for the new employer before the new filing is certified is not permitted.