E-3 Visa Service Delivery Manager Jobs
Service Delivery Manager roles qualify for E-3 visa sponsorship when the position requires a relevant bachelor's degree and meets the specialty occupation standard. Australian professionals bring strong ITIL and vendor management credentials that U.S. employers value, and the E-3's no-lottery structure means your job search drives the timeline, not an annual draw.
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Get Access To All JobsINTRODUCTION
As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.
ROLE AND RESPONSIBILITIES
- Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
- Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
- Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
- Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
- Conduct account and performance reviews that surface actionable opportunities
- Perform rigorous QA on metrics and reports to ensure accuracy and credibility
- Own follow-up actions and drive execution against recommendations — not just analysis
- Serve as a trusted analytics partner to internal teams and client counterparts
- Contribute thought leadership and mentorship to grow the broader analytics function
BASIC QUALIFICATIONS
- 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
- Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
- Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
- Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
- Experience with Snowflake, relational databases, and reporting tools such as Power BI
- Proven ability to turn messy operational data into reliable, decision-ready insights
- Track record presenting findings to non-technical stakeholders and/or clients
- Strong attention to detail, independent judgment, and ability to manage multiple priorities
PREFERRED QUALIFICATIONS
- Epic Resolute Hospital Billing certification
- Data modeling experience in Snowflake
- Familiarity with stored procedures / T-SQL
- Prior client-facing analytics or service delivery experience
- Experience mentoring analysts or building team capabilities
WHAT SUCCESS LOOKS LIKE
- First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
- By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.
COMPENSATION
For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent.
INTRODUCTION
As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.
ROLE AND RESPONSIBILITIES
- Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
- Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
- Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
- Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
- Conduct account and performance reviews that surface actionable opportunities
- Perform rigorous QA on metrics and reports to ensure accuracy and credibility
- Own follow-up actions and drive execution against recommendations — not just analysis
- Serve as a trusted analytics partner to internal teams and client counterparts
- Contribute thought leadership and mentorship to grow the broader analytics function
BASIC QUALIFICATIONS
- 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
- Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
- Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
- Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
- Experience with Snowflake, relational databases, and reporting tools such as Power BI
- Proven ability to turn messy operational data into reliable, decision-ready insights
- Track record presenting findings to non-technical stakeholders and/or clients
- Strong attention to detail, independent judgment, and ability to manage multiple priorities
PREFERRED QUALIFICATIONS
- Epic Resolute Hospital Billing certification
- Data modeling experience in Snowflake
- Familiarity with stored procedures / T-SQL
- Prior client-facing analytics or service delivery experience
- Experience mentoring analysts or building team capabilities
WHAT SUCCESS LOOKS LIKE
- First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
- By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.
COMPENSATION
For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent.
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Service Delivery Manager
Translate your ITIL credentials for U.S. employers
U.S. hiring managers read ITIL Foundation or Practitioner certifications as direct proof of specialty occupation qualification. List them prominently on your resume alongside degree field so recruiters can immediately map your background to E-3 visa eligibility requirements.
Target employers with active DOL LCA filings
Search the DOL Office of Foreign Labor Certification public disclosure data for companies that have filed LCAs for Service Delivery Manager or IT Service Management roles. These employers have already navigated the certification process and are far more likely to sponsor again.
Clarify specialty occupation status before accepting an offer
Some Service Delivery Manager postings list a degree as preferred rather than required, which can undermine the specialty occupation determination. Before signing, confirm the job description explicitly requires a bachelor's degree in a relevant field like information systems, computer science, or business.
Use Migrate Mate's E-3 filing service to streamline LCA and visa preparation
Once you have an offer, the LCA must be certified by the DOL before your consulate appointment can proceed. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing stalls the timeline between offer acceptance and your start date.
Negotiate your start date around consulate appointment availability
E-3 visas are issued at Australian consulates, and appointment wait times at Sydney and Melbourne can vary by several weeks. Build at least six to eight weeks between your offer acceptance and your proposed start date to avoid renegotiating terms if slots are delayed.
Document your Australian work experience using U.S. job title equivalents
USCIS officers assess specialty occupation against U.S. occupational standards. Map your Australian Service Delivery Manager experience to SOC code 11-3021 (Computer and Information Systems Managers) in your supporting documentation to align your background with the standard the officer will apply.
E-3 Visa Service Delivery Manager: Frequently Asked Questions
How do I find Service Delivery Manager jobs with E-3 sponsorship?
Migrate Mate lets you search specifically for Service Delivery Manager roles where employers have E-3 sponsorship history, so you're not cold-applying to companies unfamiliar with the visa. Filtering by sponsorship track record cuts the time you spend educating hiring teams about the E-3 and puts you in front of employers already set up to file.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Service Delivery Manager role qualify as a specialty occupation for the E-3?
Yes, provided the position requires a bachelor's degree in a specific field such as information systems, computer science, business administration, or a related discipline. Roles where any degree satisfies the requirement, regardless of field, are harder to qualify. The job description language matters: 'degree required' in a relevant field is stronger than 'degree preferred' or 'equivalent experience accepted.'
How does the E-3 compare to the H-1B for Service Delivery Manager roles?
The E-3 has a 10,500 annual cap that has never been reached, so there's no lottery and no random selection risk. H-1B visa registration enters a lottery when demand exceeds 85,000 slots, which has happened every year since 2014. For Australian professionals in Service Delivery Manager roles, the E-3 means your timeline is driven by the hiring process, not annual lottery results.
Can I switch employers after starting a Service Delivery Manager role on an E-3?
Yes, but each employer change requires a new LCA and a new visa issuance at an Australian consulate or, in some cases, a change of status if you're already in the United States. You don't need to return to Australia first if you file for a change of status before your current E-3 period expires, but working for the new employer before the new filing is certified is not permitted.