E-3 Visa Technical Support Technician Jobs
Technical Support Technician roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field like information technology or computer science. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals targeting U.S. tech support careers with indefinite renewal potential.
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Get Access To All JobsINTRODUCTION
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
PRIMARY PURPOSE:
Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.
JOB CATEGORY: Non-Exempt
HIRING RANGE:
PAY BASIS: Hourly
SUBJECT TO GRANT FUNDING? No
ESSENTIAL JOB FUNCTIONS:
-
Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
-
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
-
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
-
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
-
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
-
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
-
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
-
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
-
Coordinates the proper removal and disposal of technology from the university.
-
Completes special projects as assigned.
-
Performs other duties as assigned or required.
Job Requirements:
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge:
-
Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
-
Working knowledge of computer and audiovisual systems, Active Directory, and network.
-
Working knowledge of computer and audiovisual equipment and deployment of associated technology.
-
Computers and Electronics - General knowledge of computer hardware and software, including applications and programming.
-
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
-
Time Management - Proficient skills in managing one's own time.
-
Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Speaking - Proficient skills in talking to others to convey information effectively.
-
Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-
Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
-
Excellent customer service skills.
Abilities:
-
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
-
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
-
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
-
Ability to drive.
-
Ability to communicate effectively with others.
-
Ability to work cooperatively with colleagues and supervisory staff at all levels.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
-
Near Vision - Must be able to see details at close range (within a few feet of the observer).
-
Speech Recognition - Must be able to identify and understand the speech of another person.
-
Speech Clarity - Must be able to speak clearly, so others can understand you.
-
May be required to work nights or weekends.
-
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
-
May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
-
Travel - Must be able to travel on a daily and/or overnight basis.
-
Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
REQUIRED CERTIFICATIONS/LICENSURES:
REQUIRED EDUCATION: High School Diploma or Equivalent
REQUIRED EXPERIENCE: High School Diploma and three (3) years of relevant information technology work experience.
-OR-
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.
PREFERRED QUALIFICATIONS:
-
Associate’s degree in Information Technology or closely related field.
-
Microsoft Certified IT Professional (MCITP) or similar.
-
Previous experience working at an educational institution.
IS THIS A SAFETY SENSITIVE POSITION? No
BACKGROUND SCREENING REQUIRED? Yes
PRE-EMPLOYMENT CONDITIONS:
SENSITIVITY DISCLAIMER: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
INTRODUCTION
We are excited that you are considering joining Nova Southeastern University!
Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university.
We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University.
PRIMARY PURPOSE:
Under limited supervision, provides accurate and timely technical support services to students, faculty and staff via telephone, chat, email, remotely and at desk side. Independently, manages routine support functions.
JOB CATEGORY: Non-Exempt
HIRING RANGE:
PAY BASIS: Hourly
SUBJECT TO GRANT FUNDING? No
ESSENTIAL JOB FUNCTIONS:
-
Installs and maintains hardware systems at a high level for students, faculty, and staff to ensure technology resources are properly functioning.
-
Performs advanced repairs and troubleshooting of technology issues at the sites and remotely, to ensure problems are resolved timely.
-
Provides advanced support for the installation, configuration, maintenance of hardware and software for desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, videoconferencing, LANs, WANs and digital media.
-
Provides advanced support at all facilities including classrooms, offices, clinics, videoconferencing classrooms, and all university locations on campus or off, as required.
-
Resolves issues for students, faculty, and staff encountering challenging hardware, software and other problems relating to technology.
-
Inspects and recommends maintenance of technology equipment housed in university facilities including offices, classrooms, computer labs, and clinics, as assigned.
-
Creates, logs, updates, and resolves technology tickets using appropriate ticketing system in a timely manner.
-
Coordinates the relocation of computers and other technology equipment within university facilities to other locations on and off campus.
-
Coordinates the proper removal and disposal of technology from the university.
-
Completes special projects as assigned.
-
Performs other duties as assigned or required.
Job Requirements:
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge:
-
Working knowledge in the safe use of various tools utilized for technical troubleshooting, repair and support including software and hand-tools.
-
Working knowledge of computer and audiovisual systems, Active Directory, and network.
-
Working knowledge of computer and audiovisual equipment and deployment of associated technology.
-
Computers and Electronics - General knowledge of computer hardware and software, including applications and programming.
-
Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint).
Skills:
-
Time Management - Proficient skills in managing one's own time.
-
Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
-
Speaking - Proficient skills in talking to others to convey information effectively.
-
Critical Thinking - Proficient skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
-
Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
-
Excellent customer service skills.
Abilities:
-
Ability to perform advanced troubleshooting and resolve technical issues with audio-visual, computer and associated network components.
-
High-level ability to adapt to new technologies quickly and resourcefully to provide technical support for new technology solutions.
-
Ability to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
-
Ability to drive.
-
Ability to communicate effectively with others.
-
Ability to work cooperatively with colleagues and supervisory staff at all levels.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:
-
Near Vision - Must be able to see details at close range (within a few feet of the observer).
-
Speech Recognition - Must be able to identify and understand the speech of another person.
-
Speech Clarity - Must be able to speak clearly, so others can understand you.
-
May be required to work nights or weekends.
-
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
-
May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards.
-
Travel - Must be able to travel on a daily and/or overnight basis.
-
Must be able to lift, pull and push objects weighing up to 50 pounds and to climb ladders.
REQUIRED CERTIFICATIONS/LICENSURES:
REQUIRED EDUCATION: High School Diploma or Equivalent
REQUIRED EXPERIENCE: High School Diploma and three (3) years of relevant information technology work experience.
-OR-
Associate's degree or 60 credit hours in closely related field and minimum one (1) year of relevant work experience.
PREFERRED QUALIFICATIONS:
-
Associate’s degree in Information Technology or closely related field.
-
Microsoft Certified IT Professional (MCITP) or similar.
-
Previous experience working at an educational institution.
IS THIS A SAFETY SENSITIVE POSITION? No
BACKGROUND SCREENING REQUIRED? Yes
PRE-EMPLOYMENT CONDITIONS:
SENSITIVITY DISCLAIMER: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.
NSU is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
See all 415+ Technical Support Technician jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Technician roles.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Technical Support Technician
Align your degree to the role
Your Australian bachelor's degree must match the technical support function. A degree in information technology, computer science, or a related discipline strengthens your specialty occupation case. A three-year Australian degree is generally accepted as equivalent to a U.S. four-year bachelor's degree.
Target employers with active LCA history
Search DOL's OFLC disclosure database for employers who have previously filed Labor Condition Applications for technical support or IT roles. Prior LCA filings signal that an employer understands the E-3 process and won't treat your sponsorship request as unfamiliar territory.
Clarify the specialty occupation question early
Some hiring managers assume technical support roles don't qualify for E-3 sponsorship because the job title sounds generalist. Come prepared to explain that a role requiring a specific technical degree, not just any bachelor's degree, meets the specialty occupation standard under USCIS guidelines.
Get the LCA certified before your consulate appointment
Your employer must file and receive a certified LCA from the DOL before you can apply for your E-3 visa. DOL typically certifies LCAs within seven business days. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing is out of sequence at the consulate.
Negotiate who covers government filing fees
The E-3 visa requires a $315 MRV fee paid by you, but LCA costs and any employer-side filing fees are negotiable in your offer. Clarifying fee responsibility before you sign avoids surprises, and some employers routinely cover all costs once they understand the E-3's streamlined structure.
Prepare evidence of technical responsibilities for the interview
Consular officers may probe whether your day-to-day duties genuinely require degree-level knowledge. Bring documentation like a detailed job description, organizational charts showing where the role sits, and any certifications that reinforce the technical depth of the position.
Technical Support Technician jobs are hiring across the US. Find yours.
Find Technical Support Technician JobsTechnical Support Technician E-3 Visa: Frequently Asked Questions
How do I find Technical Support Technician jobs that offer E-3 visa sponsorship?
Use Migrate Mate to search for Technical Support Technician roles filtered by E-3 visa sponsorship. Most general job boards don't distinguish between visa types, so you can spend weeks applying to employers who won't sponsor. Migrate Mate surfaces roles from employers with documented LCA filing history, which is the clearest signal that sponsorship is genuinely available for this type of position.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Support Technician role actually qualify as a specialty occupation for the E-3?
It depends on how the role is defined. A technical support position that requires a bachelor's degree in a specific field like information technology or computer science qualifies. A role where any degree or no degree is acceptable does not. The job description your employer files with the DOL must show the degree requirement is a genuine prerequisite, not just a preference.
How does the E-3 compare to the H-1B for Technical Support Technician roles?
The E-3 is available only to Australian citizens, but for those who qualify it has significant practical advantages. There's no annual cap and no lottery, so you can apply year-round the moment you have a job offer. The H-1B selection rate has been below 30% in recent years, meaning most applicants don't get through. E-3 approvals depend on meeting the specialty occupation standard, not luck.
Can I change Technical Support employers while on an E-3 visa?
Yes, but you need to start the process over with the new employer before you begin working for them. Your new employer must file a fresh LCA and your visa is tied to that specific job and employer. If you're already in the U.S., your current E-3 status covers you until the new approval, but you shouldn't wait until your last day to begin the paperwork.
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