E-3 Visa Technical Support Technician Jobs
Technical Support Technician roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field like information technology or computer science. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals targeting U.S. tech support careers with indefinite renewal potential.
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Get Access To All JobsWho we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment.
- Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
- Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
- Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
- Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
- Administer and troubleshoot macOS, Jamf Pro (MDM), Google Workspace, basic server/network functions, and enterprise applications
- Enforce IT security best practices, support policy implementation, and assist in incident response
- Document complex technical issues, configurations, and processes for the internal knowledge base
- Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
- Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
- Participate in a rotating on-call schedule to provide after-hours and weekend support as required, while building technical skills and providing backup coverage as needed
What we're looking for
- 3+ years of progressive technical support experience, including 1–2 years in a Tier 2 or escalation role
- Demonstrate expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
- Possess experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
- Demonstrate proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts like TCP/IP, DNS, DHCP, and VPN clients
- Possess experience with Google Workspace administration and enterprise mobile device support for iOS and Android
- Demonstrate proficiency in IT ticketing systems like Jira, ServiceNow, or Zendesk
- Apply exceptional multitasking, analytical, and problem-solving skills in complex support environments
- Exhibit strong communication and interpersonal skills with a customer-focused mindset and experience in fast-paced, high-growth tech environments
- Able to lift 25 lbs unassisted, bending, kneeling, crouching, reaching, and spending extended periods standing or walking during deployments
While not required, these are a plus:
- Possess familiarity with scripting tools like Bash or Zsh to automate routine IT tasks on macOS
- Possess industry certifications such as Jamf Certified Tech/Admin, CompTIA Network+, or Security+
4 Days in Office:
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $24.00 USD to 29.00 USD hourly. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
Who we are
The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators and problem solvers to help us create it.
Who you are
Metropolis is seeking a seasoned, proactive, and solution-oriented IT Support Technician, Tier 2 to provide advanced IT support and contribute to strategic IT initiatives for our internal teams. This role moves beyond foundational support, requiring deeper technical expertise to diagnose and resolve complex issues, mentor Tier 1 staff, and actively participate in IT projects. You will play a critical part in maintaining robust IT infrastructure and ensuring smooth, efficient business operations as Metropolis continues to scale. This position is ideal for a highly capable problem-solver eager to take on greater responsibility and leadership within a dynamic IT environment.
- Serve as an escalation point for Tier 1 support, resolving complex technical issues using advanced troubleshooting techniques
- Mentor Tier 1 technicians and support knowledge transfer through best practices and guidance
- Lead and contribute to IT projects including system upgrades, software rollouts, and infrastructure improvements
- Manage IT hardware lifecycle: procurement, inventory, configuration, deployment, and decommissioning
- Administer and troubleshoot macOS, Jamf Pro (MDM), Google Workspace, basic server/network functions, and enterprise applications
- Enforce IT security best practices, support policy implementation, and assist in incident response
- Document complex technical issues, configurations, and processes for the internal knowledge base
- Collaborate with Tier 3 and other IT teams to resolve systemic issues and maintain operational continuity
- Communicate proactively with end-users and stakeholders, ensuring transparency and professionalism
- Participate in a rotating on-call schedule to provide after-hours and weekend support as required, while building technical skills and providing backup coverage as needed
What we're looking for
- 3+ years of progressive technical support experience, including 1–2 years in a Tier 2 or escalation role
- Demonstrate expert proficiency in troubleshooting and resolving issues within a macOS enterprise environment
- Possess experience with Jamf Pro, IRU or other MDM system for Apple device management, deployment, and policy enforcement
- Demonstrate proficiency with Mac hardware, network printers, peripherals, and advanced network connectivity concepts like TCP/IP, DNS, DHCP, and VPN clients
- Possess experience with Google Workspace administration and enterprise mobile device support for iOS and Android
- Demonstrate proficiency in IT ticketing systems like Jira, ServiceNow, or Zendesk
- Apply exceptional multitasking, analytical, and problem-solving skills in complex support environments
- Exhibit strong communication and interpersonal skills with a customer-focused mindset and experience in fast-paced, high-growth tech environments
- Able to lift 25 lbs unassisted, bending, kneeling, crouching, reaching, and spending extended periods standing or walking during deployments
While not required, these are a plus:
- Possess familiarity with scripting tools like Bash or Zsh to automate routine IT tasks on macOS
- Possess industry certifications such as Jamf Certified Tech/Admin, CompTIA Network+, or Security+
4 Days in Office:
Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection.
When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base pay for this position is $24.00 USD to 29.00 USD hourly. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more.
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.
See all 632+ E-3 Visa Technical Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Technical Support Technician Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Technical Support Technician
Align your degree to the role
Your Australian bachelor's degree must match the technical support function. A degree in information technology, computer science, or a related discipline strengthens your specialty occupation case. A three-year Australian degree is generally accepted as equivalent to a U.S. four-year bachelor's degree.
Target employers with active LCA history
Search DOL's OFLC disclosure database for employers who have previously filed Labor Condition Applications for technical support or IT roles. Prior LCA filings signal that an employer understands the E-3 visa process and won't treat your sponsorship request as unfamiliar territory.
Clarify the specialty occupation question early
Some hiring managers assume technical support roles don't qualify for E-3 sponsorship because the job title sounds generalist. Come prepared to explain that a role requiring a specific technical degree, not just any bachelor's degree, meets the specialty occupation standard under USCIS guidelines.
Get the LCA certified before your consulate appointment
Your employer must file and receive a certified LCA from the DOL before you can apply for your E-3 visa. DOL typically certifies LCAs within seven business days. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing is out of sequence at the consulate.
Negotiate who covers government filing fees
The E-3 visa requires a $315 MRV fee paid by you, but LCA costs and any employer-side filing fees are negotiable in your offer. Clarifying fee responsibility before you sign avoids surprises, and some employers routinely cover all costs once they understand the E-3's streamlined structure.
Prepare evidence of technical responsibilities for the interview
Consular officers may probe whether your day-to-day duties genuinely require degree-level knowledge. Bring documentation like a detailed job description, organizational charts showing where the role sits, and any certifications that reinforce the technical depth of the position.
E-3 Visa Technical Support Technician: Frequently Asked Questions
How do I find Technical Support Technician jobs that offer E-3 visa sponsorship?
Use Migrate Mate to search for Technical Support Technician roles filtered by E-3 visa sponsorship. Most general job boards don't distinguish between visa types, so you can spend weeks applying to employers who won't sponsor. Migrate Mate surfaces roles from employers with documented LCA filing history, which is the clearest signal that sponsorship is genuinely available for this type of position.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Support Technician role actually qualify as a specialty occupation for the E-3?
It depends on how the role is defined. A technical support position that requires a bachelor's degree in a specific field like information technology or computer science qualifies. A role where any degree or no degree is acceptable does not. The job description your employer files with the DOL must show the degree requirement is a genuine prerequisite, not just a preference.
How does the E-3 compare to the H-1B for Technical Support Technician roles?
The E-3 is available only to Australian citizens, but for those who qualify it has significant practical advantages. There's no annual cap and no lottery, so you can apply year-round the moment you have a job offer. The H-1B visa selection rate has been below 30% in recent years, meaning most applicants don't get through. E-3 approvals depend on meeting the specialty occupation standard, not luck.
Can I change Technical Support employers while on an E-3 visa?
Yes, but you need to start the process over with the new employer before you begin working for them. Your new employer must file a fresh LCA and your visa is tied to that specific job and employer. If you're already in the U.S., your current E-3 status covers you until the new approval, but you shouldn't wait until your last day to begin the paperwork.