E-3 Visa Technical Support Technician Jobs
Technical Support Technician roles qualify for E-3 visa sponsorship when the position requires a bachelor's degree in a relevant field like information technology or computer science. The E-3 has no lottery and no annual cap, making it a reliable path for Australian professionals targeting U.S. tech support careers with indefinite renewal potential.
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Get Access To All JobsJob Title: IT Support / Help Desk Technicians
Working Title: IT SUPPORT/HELP DESK TECH II
Career Progression Track: S00
Track Level: S2 - Intermediate
FLSA Code: Nonexempt
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: 9 a.m. – 6 p.m., Monday – Friday
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $21.00/hour
Open Date: 09/08/2026
Close Date: 09/15/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
IT Support / Help Desk Technician II
University Information Technology (UIT) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician II
The IT Support/Help Desk Technician II provides advanced technical support for university users (guests, students, faculty, staff, and affiliates) with hardware, software, account, security, and network-related issues. This role handles escalated and complex incidents, while also supporting front-line operations as needed to ensure timely and effective service delivery.
The position is responsible for diagnosing and resolving issues using established troubleshooting practices and knowledge management resources, with a strong emphasis on improving and expanding documentation. This includes creating, maintaining, and refining knowledge base articles, standard operating procedures, and self-service tools to enhance support efficiency and consistency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
Preferences
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Job Title: IT Support / Help Desk Technicians
Working Title: IT SUPPORT/HELP DESK TECH II
Career Progression Track: S00
Track Level: S2 - Intermediate
FLSA Code: Nonexempt
Patient Sensitive Job Code?: No
Standard Hours per Week: 40
Full Time or Part Time?: Full Time
Shift: Day
Work Schedule Summary: 9 a.m. – 6 p.m., Monday – Friday
VP Area: President
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
City: Salt Lake City, UT
Type of Recruitment: External Posting
Pay Rate Range: $21.00/hour
Open Date: 09/08/2026
Close Date: 09/15/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
IT Support / Help Desk Technician II
University Information Technology (UIT) has an opening for a full-time, benefited help desk position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.
An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.
About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
IT Support / Help Desk Technician II
The IT Support/Help Desk Technician II provides advanced technical support for university users (guests, students, faculty, staff, and affiliates) with hardware, software, account, security, and network-related issues. This role handles escalated and complex incidents, while also supporting front-line operations as needed to ensure timely and effective service delivery.
The position is responsible for diagnosing and resolving issues using established troubleshooting practices and knowledge management resources, with a strong emphasis on improving and expanding documentation. This includes creating, maintaining, and refining knowledge base articles, standard operating procedures, and self-service tools to enhance support efficiency and consistency.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
Preferences
Type: Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.
Online reports may be submitted at https://oeo.utah.edu.
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
See all E-3 Visa Technical Support Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new E-3 Visa Technical Support Technician Jobs.
Get Access To All JobsTips for Finding E-3 Visa Sponsorship as a Technical Support Technician
Align your degree to the role
Your Australian bachelor's degree must match the technical support function. A degree in information technology, computer science, or a related discipline strengthens your specialty occupation case. A three-year Australian degree is generally accepted as equivalent to a U.S. four-year bachelor's degree.
Target employers with active LCA history
Search DOL's OFLC disclosure database for employers who have previously filed Labor Condition Applications for technical support or IT roles. Prior LCA filings signal that an employer understands the E-3 visa process and won't treat your sponsorship request as unfamiliar territory.
Clarify the specialty occupation question early
Some hiring managers assume technical support roles don't qualify for E-3 sponsorship because the job title sounds generalist. Come prepared to explain that a role requiring a specific technical degree, not just any bachelor's degree, meets the specialty occupation standard under USCIS guidelines.
Get the LCA certified before your consulate appointment
Your employer must file and receive a certified LCA from the DOL before you can apply for your E-3 visa. DOL typically certifies LCAs within seven business days. Use Migrate Mate's E-3 filing service to handle your LCA and visa paperwork so nothing is out of sequence at the consulate.
Negotiate who covers government filing fees
The E-3 visa requires a $315 MRV fee paid by you, but LCA costs and any employer-side filing fees are negotiable in your offer. Clarifying fee responsibility before you sign avoids surprises, and some employers routinely cover all costs once they understand the E-3's streamlined structure.
Prepare evidence of technical responsibilities for the interview
Consular officers may probe whether your day-to-day duties genuinely require degree-level knowledge. Bring documentation like a detailed job description, organizational charts showing where the role sits, and any certifications that reinforce the technical depth of the position.
E-3 Visa Technical Support Technician: Frequently Asked Questions
How do I find Technical Support Technician jobs that offer E-3 visa sponsorship?
Use Migrate Mate to search for Technical Support Technician roles filtered by E-3 visa sponsorship. Most general job boards don't distinguish between visa types, so you can spend weeks applying to employers who won't sponsor. Migrate Mate surfaces roles from employers with documented LCA filing history, which is the clearest signal that sponsorship is genuinely available for this type of position.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does a Technical Support Technician role actually qualify as a specialty occupation for the E-3?
It depends on how the role is defined. A technical support position that requires a bachelor's degree in a specific field like information technology or computer science qualifies. A role where any degree or no degree is acceptable does not. The job description your employer files with the DOL must show the degree requirement is a genuine prerequisite, not just a preference.
How does the E-3 compare to the H-1B for Technical Support Technician roles?
The E-3 is available only to Australian citizens, but for those who qualify it has significant practical advantages. There's no annual cap and no lottery, so you can apply year-round the moment you have a job offer. The H-1B visa selection rate has been below 30% in recent years, meaning most applicants don't get through. E-3 approvals depend on meeting the specialty occupation standard, not luck.
Can I change Technical Support employers while on an E-3 visa?
Yes, but you need to start the process over with the new employer before you begin working for them. Your new employer must file a fresh LCA and your visa is tied to that specific job and employer. If you're already in the U.S., your current E-3 status covers you until the new approval, but you shouldn't wait until your last day to begin the paperwork.