Experience Leader Jobs
Experience leader jobs are open across hospitality, retail, theme parks, museums, and live events, from front-line supervisor to director, with specializations in guest experience, customer journey design, and experiential programming. Find a role that fits below and apply directly.
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Showing 5 of 129+ Experience Leader jobs
Description
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
Summary:
As a Brand Experience Leader, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.
Responsibilities
- Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
- Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.
- Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
- Implement and sustain floorset direction to optimize the business and bring the product story to life.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
- Set the direction and goals for the day/shift when associates arrive for work.
- Provide individual and team performance feedback.
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
- Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
- Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Train, coach, reward, and motivate associates to improve selling and the consumer experience.
- Reinforce selling expectations, performance, results, and accountability with all associates.
- All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
- Maintain our values, policies, and procedures.
- Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.
Qualifications
- Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.
- 2+ years of experience in a manager role, preferably in a retail setting.
- Thrives in a consumer-first based retail environment.
- Ability to foster a consumer-focused selling culture.
- Passion for attracting, developing, and retaining top talent.
- Effective communication skills, being open to feedback, and the ability to adapt quickly.
- Ability to provide in the moment coaching to associates.
- Ability to de-escalate store and consumer situations effectively.
- Ability to meet physical demands as described above.
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education
- High school diploma, GED certificate, or Relevant Work Experience.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:
- Robust medical, dental, vision and pharmacy coverage.
- 401k with company match and Associate Stock Purchase program with discount.
- No-cost mental health and well-being support through our Employee Assistance Program (EAP).
- Paid time off, paid parental leave and access to family building benefits.
- Home, auto and pet insurance and a complimentary Care.com subscription.
- Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
- Performance-based sales bonus program for store leadership positions.
- Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
Description
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.
We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.
Summary:
As a Brand Experience Leader, you will have the opportunity to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth. Our store leaders are the front line of our field leadership team: they’re retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.
Responsibilities
- Attract, hire, develop, inspire, and retain top talent including the brand experience leadership team.
- Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
- Responsible for owning and delegating leadership tasks to address consumer experience, vendor relationship, or maintenance issues.
- Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
- Implement and sustain floorset direction to optimize the business and bring the product story to life.
- Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
- Set the direction and goals for the day/shift when associates arrive for work.
- Provide individual and team performance feedback.
- Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
- Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
- Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Train, coach, reward, and motivate associates to improve selling and the consumer experience.
- Reinforce selling expectations, performance, results, and accountability with all associates.
- All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
- Maintain our values, policies, and procedures.
- Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.
Qualifications
- Proven experience delivering sales, exceptional consumer experience, and operational results in a fast-paced environment.
- 2+ years of experience in a manager role, preferably in a retail setting.
- Thrives in a consumer-first based retail environment.
- Ability to foster a consumer-focused selling culture.
- Passion for attracting, developing, and retaining top talent.
- Effective communication skills, being open to feedback, and the ability to adapt quickly.
- Ability to provide in the moment coaching to associates.
- Ability to de-escalate store and consumer situations effectively.
- Ability to meet physical demands as described above.
- Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.
Education
- High school diploma, GED certificate, or Relevant Work Experience.
Core Competencies
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
Benefits
Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:
- Robust medical, dental, vision and pharmacy coverage.
- 401k with company match and Associate Stock Purchase program with discount.
- No-cost mental health and well-being support through our Employee Assistance Program (EAP).
- Paid time off, paid parental leave and access to family building benefits.
- Home, auto and pet insurance and a complimentary Care.com subscription.
- Advance your education with tuition reimbursement or tuition-free courses through Guild, along with scholarship opportunities for you and your dependents.
- Performance-based sales bonus program for store leadership positions.
- Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.
Visit bbwbenefits.com for more details.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide
We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
Application window will close when all vacancy/vacancies are filled.
Experience Leader Jobs by Experience Level
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Find Experience Leader JobsExperience Leader Job Market
Who's Hiring
- Bath & Body Works88
- Goodwill San Antonio8
- Crate and Barrel7
- Altar'd State3
- Erlanger2
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in experience leader jobs.
- Three or more years leading guest-facing or customer experience teams
- Demonstrated ability to design or redesign end-to-end customer or guest journeys
- Proficiency with CRM platforms and experience analytics or feedback tools
- Strong cross-functional communication with operations, marketing, and service teams
- Bachelor's degree in hospitality management, business, communications, or a related field
- Experience interpreting NPS, CSAT, or similar satisfaction metrics to inform programming decisions
Tips for Your Experience Leader Job Search
Quantify guest satisfaction outcomes specifically
Generic phrases like 'improved customer experience' won't cut it. Tie your resume bullets to concrete outcomes: net promoter score improvements, repeat visit rates, or complaint resolution times. Hiring managers in this field scan for evidence that your work changed how guests felt.
Apply early to roles that fit
Migrate Mate lists experience leader openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by venue type and audience
Experience leader roles at a children's museum differ sharply from those at a luxury hotel or a live entertainment venue. Filter your search by industry vertical and read the audience description closely. Applying with tailored language that mirrors the venue's guest profile gets you past initial screening faster.
Show cross-functional leadership in your materials
Experience leader roles almost always require influencing teams you don't directly manage, from food and beverage to facilities to marketing. Your resume should name specific departments or partners you coordinated with, not just the outcomes. Vague claims of 'collaboration' get skipped.
Prepare a journey-mapping example for interviews
Interviewers for experience leader positions routinely ask you to walk through how you've redesigned or audited a guest or customer journey. Have one concrete example ready that covers the problem you identified, the change you made, and the measurable result. Practice narrating it in under three minutes.
Negotiate scope before negotiating title
Experience leader compensation varies widely based on whether the role owns a single touchpoint or the full end-to-end journey. Before accepting any offer, clarify the decision-making authority you'll have over staff, budget, and programming. A broader scope justifies a stronger counter on total compensation.
Experience Leader Jobs: Frequently Asked Questions
Which companies are hiring the most experience leaders?
The companies hiring the most experience leaders right now include Bath & Body Works, Goodwill San Antonio, and Crate and Barrel, with the largest share of openings in Texas, California, and Georgia, based on current listings on Migrate Mate as of November 2026. Hospitality groups, theme park operators, and large retail chains tend to post the highest volume of these roles year-round.
How many experience leader jobs are remote?
About 40% of experience leader openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its guest-facing nature. The sub-areas most likely to offer remote or hybrid arrangements are customer journey strategy, experience design, and corporate-level customer experience program management rather than venue-based or front-line leadership positions.
How do you become an experience leader?
Start by building front-line experience in a guest-facing role, whether in hospitality, retail, events, or entertainment. Move into a supervisor or team lead position where you're accountable for service quality, then seek out projects that let you redesign a guest touchpoint or audit a customer journey. Develop fluency in experience metrics like NPS and CSAT, and build a portfolio of documented improvements you led before pursuing director-level roles.
Can you get an experience leader job with little or no experience?
Entry points into experience leadership typically require at least some time in a customer-facing role, but formal experience leader titles aren't the only path in. Look for coordinator or associate experience roles, guest services supervisor positions, or program coordinator titles within hospitality or retail. Volunteering to lead a service improvement project in your current role, even informally, gives you a concrete example to bring to interviews and helps close the gap.
What does the experience leader interview process look like?
Most experience leader interview processes include an initial phone or video screen focused on your background and leadership style, followed by one or two rounds with department heads or cross-functional stakeholders. Expect at least one behavioral interview round using scenario-based questions about handling service failures or redesigning a guest journey. Some employers, particularly in hospitality and entertainment, add a panel interview or a brief on-site observation before extending an offer.
Where can I find and apply to experience leader jobs?
You can find and apply to experience leader jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing. Openings are updated regularly, so checking back frequently gives you the best chance of catching newly posted positions before the applicant pool grows.
See All 129+ Experience Leader Jobs
Find roles that match your experience and apply in just a few clicks.
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