Green Card Business Operations Leader Jobs
Business Operations Leader roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree or higher in business, management, or a related field. Employers file PERM labor certification with DOL before sponsoring you for permanent residency, and many large operations-focused employers have established this process.
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Get Access To All JobsWorking Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
Working Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
See all 3,746+ Green Card Business Operations Leader Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Business Operations Leader
Document your advanced degree equivalency early
If your operations management degree is from outside the U.S., get a credential evaluation before applying. PERM filings for EB-2 require proof your foreign degree meets U.S. advanced-degree standards, and delays here stall the entire petition.
Target employers with active PERM filing history
Search Migrate Mate to identify employers who have filed PERM cases for Business Operations Leader or similar management roles. Employers already familiar with the process move faster and rarely need internal legal sign-off to start sponsorship conversations.
Verify the SOC code before your employer files
Business operations roles are commonly classified under multiple SOC codes, each carrying different DOL prevailing wage levels. Ask your employer's attorney to confirm the correct code via O*NET before the PERM application is submitted, since misclassification triggers audits.
Distinguish EB-2 and EB-3 based on your credentials
EB-2 requires a master's degree or its equivalent in relevant experience; EB-3 covers bachelor's-level professionals. For most countries outside India and China, both categories have current priority dates, so your degree level determines which path your employer pursues, not wait time.
Request sponsorship after demonstrating operational impact
Employers rarely open PERM sponsorship conversations during interviews for operations leadership roles. Build your case after proving measurable impact, such as process improvements or cost reductions, which directly supports the employer's business necessity argument in the PERM recruitment phase.
Understand the PERM recruitment window before negotiating timelines
DOL requires employers to conduct a specific recruitment process before filing PERM, typically spanning 30 to 180 days. Knowing this timeline prevents you from expecting green card filing to start immediately after an offer and helps you negotiate your start date and any bridge visa realistically.
Green Card Business Operations Leader: Frequently Asked Questions
Do Business Operations Leader roles typically qualify for EB-2 or EB-3 green card sponsorship?
Both categories apply, depending on how the employer defines the role. Positions requiring a master's degree or specialized advanced credentials qualify for EB-2. Roles requiring a bachelor's degree in business, operations management, or a related field fall under EB-3. Employers work with immigration counsel to classify the position correctly before filing PERM with DOL.
How does the green card process differ from H-1B sponsorship for this role?
H-1B visa is a temporary work visa, capped at 85,000 per year and subject to an annual lottery. EB-2 and EB-3 green card sponsorship has no lottery and leads to permanent residency. The tradeoff is timeline: PERM labor certification alone takes six months to over a year, plus additional time for I-140 and adjustment of status. For most nationalities, EB-3 priority dates are current, meaning no additional backlog wait.
What does the PERM labor certification process involve for an operations leadership position?
The employer must demonstrate to DOL that no qualified U.S. worker is available for the role at the prevailing wage. This involves placing specific job advertisements, documenting recruitment results, and filing Form 9089 with DOL. The prevailing wage for your role and location is determined using the OFLC Wage Search before the process begins. Audit rates for management roles can be higher, so precise documentation matters.
How can I find employers who sponsor green cards for Business Operations Leader roles?
Migrate Mate filters job listings specifically by employment-based green card sponsorship history, so you can identify employers who have filed PERM cases for operations and management roles rather than guessing from job descriptions. Targeting employers with a documented sponsorship track record significantly reduces the time spent on applications where sponsorship was never a realistic option.
Can I switch employers while my green card is being processed for this role?
Yes, under AC21 portability, you can change employers if your I-140 has been approved and your I-485 adjustment of status application has been pending for at least 180 days, provided the new role is in the same or similar occupational classification. Business operations management roles often satisfy this requirement when moving between comparable leadership positions. Confirm the SOC code alignment with your immigration attorney before making the switch.