Green Card Call Center Agent Jobs
Call Center Agent jobs with green card sponsorship are available through employers who file PERM labor certification with the Department of Labor, followed by an I-140 petition with USCIS. EB-3 is the most common pathway for this role, covering skilled workers with at least two years of experience and leading to lawful permanent residency.
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Get Access To All JobsINTRODUCTION
UPMC Hamot is hiring a full-time Lead Call Center Agent - candidates must have availability to work all three shifts.
PURPOSE:
To enhance customer service by assisting the supervisor with the daily operations of Call Center Agents and administrative responsibilities.
Responsibilities:
- Completes administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules, making changes or updates to both hospital and physician office protocols.
- Assists the Call Center Supervisor/Coordinator in efficiently and accurately communicating changes and updates to the call center staff.
- Completes requests for pager service while maintaining the appropriate documentation.
- Assists with scheduling and provides input to employee evaluations.
- Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Functions as a Call Center Agent as needed.
- Provides support and coaching to the agents as it relates to providing the highest quality of customer service.
- Functions as the backup to the Call Center Supervisor/Coordinator.
- Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator.
- Assists in the development and implementation of new agent training manuals and procedures.
- Assists with Call Center staff scheduling and provides input to employee evaluations.
- Assists with Call Center reports and billing as needed.
- Assists with employee recruitment by conducting phone screens and setting up interviews for the supervisor.
- Assists with Kronos as a Timekeeper.
- Assists with E-Procurement request to maintain appropriate inventory of office supplies and technology hardware for the Call Center.
- Assists with facilitating departmental recruitment and retention activities.
- Assists with coordinating staffing for sick calls.
BASIC QUALIFICATIONS
- High school graduate or equivalent
- At least three years of Telecommunications switchboard experience
- Demonstrates proficiency in the operation of Telephone Operators software and excellent customer service skills.
- Knowledge of word and excel
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
INTRODUCTION
UPMC Hamot is hiring a full-time Lead Call Center Agent - candidates must have availability to work all three shifts.
PURPOSE:
To enhance customer service by assisting the supervisor with the daily operations of Call Center Agents and administrative responsibilities.
Responsibilities:
- Completes administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules, making changes or updates to both hospital and physician office protocols.
- Assists the Call Center Supervisor/Coordinator in efficiently and accurately communicating changes and updates to the call center staff.
- Completes requests for pager service while maintaining the appropriate documentation.
- Assists with scheduling and provides input to employee evaluations.
- Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
- Functions as a Call Center Agent as needed.
- Provides support and coaching to the agents as it relates to providing the highest quality of customer service.
- Functions as the backup to the Call Center Supervisor/Coordinator.
- Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator.
- Assists in the development and implementation of new agent training manuals and procedures.
- Assists with Call Center staff scheduling and provides input to employee evaluations.
- Assists with Call Center reports and billing as needed.
- Assists with employee recruitment by conducting phone screens and setting up interviews for the supervisor.
- Assists with Kronos as a Timekeeper.
- Assists with E-Procurement request to maintain appropriate inventory of office supplies and technology hardware for the Call Center.
- Assists with facilitating departmental recruitment and retention activities.
- Assists with coordinating staffing for sick calls.
BASIC QUALIFICATIONS
- High school graduate or equivalent
- At least three years of Telecommunications switchboard experience
- Demonstrates proficiency in the operation of Telephone Operators software and excellent customer service skills.
- Knowledge of word and excel
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
- Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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Get Access To All JobsTips for Finding Green Card Sponsorship in Call Center Agent
Document your two years of experience
EB-3 skilled worker requires at least two years of verifiable call center or customer service experience. Gather performance reviews, offer letters, and supervisor contact details now, PERM documentation requests come fast once your employer starts the process.
Search Migrate Mate for PERM-filing employers
Find call center employers with verified green card sponsorship history by searching Migrate Mate. Filtering by role and location shows you which companies have already run PERM recruitment for this occupation, cutting out guesswork in your job search.
Check prevailing wages before negotiating your offer
Your employer must pay the PERM-certified prevailing wage for your location and job level. Use the OFLC Wage Search to look up the wage level for your city before accepting an offer, a salary below the prevailing wage will stall your PERM filing.
Ask employers about their PERM recruitment timeline
PERM requires a mandatory 30-day job order and additional recruitment steps before DOL filing. Ask hiring managers directly whether they have run PERM for this role before, first-time filers often underestimate the six-to-twelve month pre-filing process.
Understand priority date backlogs before you sign
Employment-based green cards have per-country annual limits. If you were born in India or China, your priority date may face a significant backlog even after PERM certification and I-140 approval. Check the monthly Visa Bulletin with USCIS to understand your wait category.
Review your O*NET occupation code with your employer
PERM filings use a specific Standard Occupational Classification code. Confirm your employer's attorney is using the correct O*NET occupation code for call center agent work, a misclassified code can trigger a DOL audit and delay your green card case by months.
Green Card Call Center Agent: Frequently Asked Questions
Can a call center agent get a green card through employer sponsorship?
Yes. Call center agents typically qualify under EB-3 as skilled workers, provided they have at least two years of relevant experience. The employer must complete PERM labor certification with the Department of Labor, then file an I-140 petition with USCIS. After approval and visa availability, you can apply for adjustment of status or go through consular processing to obtain lawful permanent residency.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residency, while an H-1B visa is a temporary nonimmigrant status requiring periodic renewal. For call center agents, the EB-3 pathway involves PERM labor certification, an I-140 petition, and a waiting period tied to your priority date and country of birth. There is no lottery, but per-country annual limits mean some nationalities face longer waits than others.
What does the PERM process involve for a call center agent position?
PERM requires your employer to conduct a formal recruitment test to verify no qualified U.S. workers are available for the role. This includes posting a 30-day job order, advertising in two Sunday newspapers, and additional recruitment steps. The employer then files the ETA Form 9089 with the Department of Labor, which reviews and certifies the application before the I-140 stage can begin.
Where can I find employers that sponsor green cards for call center agent roles?
Migrate Mate is the recommended starting point. It shows employers with verified PERM sponsorship history for call center and customer service occupations, searchable by city and role. This saves significant time compared to applying broadly and discovering after multiple interview rounds that an employer does not sponsor green cards.
Can I change employers after my green card case is filed?
AC21 portability allows you to change to a same or similar occupation once your I-485 adjustment of status application has been pending for 180 days or more. Separately, if your original I-140 was approved, a new employer can often retain that priority date when filing a new I-140, which is valuable if you have been waiting years in a backlog. Confirm portability eligibility with an immigration attorney before making any move.