Green Card Cloud Support Engineer Jobs
Cloud Support Engineer roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently authorizes U.S. employers to hire foreign professionals. Employers document recruitment efforts before USCIS adjudicates the I-140 petition. Cloud infrastructure demand has made this one of the more actively sponsored technical roles.
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Get Access To All JobsRole Summary
The AVP Database & Cloud Platform hands-on Support Manager/Lead will be responsible for providing L2/L3 operational support, reliability engineering, and technical leadership for enterprise database and cloud platforms hosted on AWS. The role serves as the senior escalation point for production issues impacting PostgreSQL, Redshift, Snowflake, data pipelines, and associated AWS services.
The individual will drive platform stability, incident reduction, performance optimization, vulnerability remediation, disaster recovery readiness, and operational excellence while partnering with application, infrastructure, security, and cloud engineering teams.
Primary Responsibilities
Production Support & Incident Management
- Act as L3 escalation point for major production incidents.
- Lead troubleshooting of database, platform, and cloud infrastructure issues.
- Perform root cause analysis (RCA) and implement preventive actions.
- Coordinate incident communications and stakeholder updates.
- Participate in on-call support rotations and major incident bridges.
- Monitor platform SLAs and operational KPIs.
Database Platform Support
Support and administration of:
- AWS RDS PostgreSQL
- Amazon Redshift
- Snowflake
- Aurora PostgreSQL
- Other enterprise databases
Responsibilities include:
- Availability management
- Performance troubleshooting
- Query tuning
- Backup and recovery validation
- Patch management
- Database upgrades
- Space and capacity management
- User administration and access support
AWS Platform Operations
Support AWS services including:
- EC2
- RDS
- Redshift
- S3
- Lambda
- EFS/EBS
- Kinesis
- CloudWatch
- IAM
Responsibilities include:
- Service monitoring
- Operational support
- Infrastructure troubleshooting
- Capacity planning
- Security remediation
- DR testing and validation
Monitoring & Observability
- Configure and maintain monitoring solutions.
- Investigate alerts and recurring operational issues.
- Develop operational dashboards and health reports.
- Improve observability across database and cloud platforms.
Tools may include:
- Grafana
- Kibana
- ELK
- CloudWatch
Security, Audit & Compliance
- Support audit and regulatory requests.
- Implement vulnerability remediation plans.
- Manage database access reviews.
- Support IAM and privileged access controls.
- Ensure compliance with enterprise security standards.
- Coordinate patching and security upgrades.
Platform Reliability & Continuous Improvement
- Identify recurring issues and drive permanent fixes.
- Reduce manual operational tasks through automation.
- Improve platform resiliency and recovery capabilities.
- Develop SOPs, runbooks, and knowledge articles.
- Drive problem management initiatives.
Stakeholder & Vendor Management
- Work closely with application support teams, data engineering teams, and business stakeholders.
- Coordinate with AWS, Snowflake, and database vendors.
- Participate in change management and release activities.
- Provide technical leadership during production events.
Technical Skills
Databases
- PostgreSQL
- Amazon Redshift
- Snowflake
- Aurora PostgreSQL
Cloud Platforms
- AWS RDS
- EC2
- S3
- Lambda
- CloudWatch
- IAM
Monitoring
- Grafana
- Kibana
- ELK
Automation & Scripting
- SQL
- Python
- Shell Scripting
- Ansible
- Terraform (preferred)
Experience Requirements
- 8–12+ years of database administration and production support experience.
- 5+ years supporting cloud-hosted database platforms.
- Strong experience in Incident, Problem, Change, and Capacity Management.
- Experience supporting mission-critical financial applications.
- Experience working within 24x7 operational support environments.
Salary Range:
$90,000 - $157,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Role Summary
The AVP Database & Cloud Platform hands-on Support Manager/Lead will be responsible for providing L2/L3 operational support, reliability engineering, and technical leadership for enterprise database and cloud platforms hosted on AWS. The role serves as the senior escalation point for production issues impacting PostgreSQL, Redshift, Snowflake, data pipelines, and associated AWS services.
The individual will drive platform stability, incident reduction, performance optimization, vulnerability remediation, disaster recovery readiness, and operational excellence while partnering with application, infrastructure, security, and cloud engineering teams.
Primary Responsibilities
Production Support & Incident Management
- Act as L3 escalation point for major production incidents.
- Lead troubleshooting of database, platform, and cloud infrastructure issues.
- Perform root cause analysis (RCA) and implement preventive actions.
- Coordinate incident communications and stakeholder updates.
- Participate in on-call support rotations and major incident bridges.
- Monitor platform SLAs and operational KPIs.
Database Platform Support
Support and administration of:
- AWS RDS PostgreSQL
- Amazon Redshift
- Snowflake
- Aurora PostgreSQL
- Other enterprise databases
Responsibilities include:
- Availability management
- Performance troubleshooting
- Query tuning
- Backup and recovery validation
- Patch management
- Database upgrades
- Space and capacity management
- User administration and access support
AWS Platform Operations
Support AWS services including:
- EC2
- RDS
- Redshift
- S3
- Lambda
- EFS/EBS
- Kinesis
- CloudWatch
- IAM
Responsibilities include:
- Service monitoring
- Operational support
- Infrastructure troubleshooting
- Capacity planning
- Security remediation
- DR testing and validation
Monitoring & Observability
- Configure and maintain monitoring solutions.
- Investigate alerts and recurring operational issues.
- Develop operational dashboards and health reports.
- Improve observability across database and cloud platforms.
Tools may include:
- Grafana
- Kibana
- ELK
- CloudWatch
Security, Audit & Compliance
- Support audit and regulatory requests.
- Implement vulnerability remediation plans.
- Manage database access reviews.
- Support IAM and privileged access controls.
- Ensure compliance with enterprise security standards.
- Coordinate patching and security upgrades.
Platform Reliability & Continuous Improvement
- Identify recurring issues and drive permanent fixes.
- Reduce manual operational tasks through automation.
- Improve platform resiliency and recovery capabilities.
- Develop SOPs, runbooks, and knowledge articles.
- Drive problem management initiatives.
Stakeholder & Vendor Management
- Work closely with application support teams, data engineering teams, and business stakeholders.
- Coordinate with AWS, Snowflake, and database vendors.
- Participate in change management and release activities.
- Provide technical leadership during production events.
Technical Skills
Databases
- PostgreSQL
- Amazon Redshift
- Snowflake
- Aurora PostgreSQL
Cloud Platforms
- AWS RDS
- EC2
- S3
- Lambda
- CloudWatch
- IAM
Monitoring
- Grafana
- Kibana
- ELK
Automation & Scripting
- SQL
- Python
- Shell Scripting
- Ansible
- Terraform (preferred)
Experience Requirements
- 8–12+ years of database administration and production support experience.
- 5+ years supporting cloud-hosted database platforms.
- Strong experience in Incident, Problem, Change, and Capacity Management.
- Experience supporting mission-critical financial applications.
- Experience working within 24x7 operational support environments.
Salary Range:
$90,000 - $157,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
Job Application Disclosure:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all 108+ Green Card Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Cloud Support Engineer
Map your degree to the role
PERM requires your education to directly support the job's minimum requirements. A degree in computer science, information systems, or a related technical field strengthens your EB-2 or EB-3 eligibility far more than a general business degree does.
Target employers with active PERM filings
Search DOL disclosure data via the OFLC Wage Search to identify which employers have filed PERM applications for cloud support or related technical roles. Patterns in filing history reveal which companies routinely sponsor green cards rather than rely on temporary visas.
Find sponsoring employers through Migrate Mate
Migrate Mate surfaces Cloud Support Engineer jobs at employers with documented green card sponsorship history. Search by role and filter for EB-2 or EB-3 to focus your applications on companies already familiar with the PERM process.
Clarify the PERM job description early
The duties and minimum requirements written into your PERM application must match your actual role. If your title shifts after hiring, DOL may reject the certification. Get the job description reviewed before your employer files.
Understand where your priority date lands
EB-3 is typically accessible for skilled cloud support roles, but your country of birth determines your wait. Nationals of India and China face significantly longer backlogs than candidates from most other countries, which affects when you can file I-485.
Confirm your employer uses E-Verify
DOL requires employers to have a compliant hiring process before PERM certification. If your prospective employer isn't enrolled in E-Verify or has open audit issues, that can delay or derail your labor certification before it even reaches USCIS.
Green Card Cloud Support Engineer: Frequently Asked Questions
Does a Cloud Support Engineer role qualify for EB-2 or EB-3 sponsorship?
Cloud Support Engineer positions can qualify under either EB-2 or EB-3 depending on how the employer defines the role's minimum requirements. If the position requires a bachelor's degree in a technical field plus progressive experience, EB-2 may apply. Roles requiring a standard bachelor's degree typically fall under EB-3. The job description filed with DOL through PERM locks in the classification.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary, capped at 85,000 annually, and subject to a lottery. Green card sponsorship through PERM and I-140 has no annual cap at the EB-3 level for most nationalities, and approval leads to permanent residency rather than a renewable work status. The PERM process takes longer upfront, but it removes the uncertainty of lottery selection entirely.
What does the PERM process involve for a Cloud Support Engineer position?
Your employer files a labor certification application with DOL, demonstrating that no qualified U.S. worker is available for the role. This requires a documented recruitment campaign, a prevailing wage determination, and a precise job description. Once DOL certifies the application, the employer files an I-140 petition with USCIS. You cannot self-petition for EB-3 as a cloud support professional.
Where can I find Cloud Support Engineer jobs with green card sponsorship?
Migrate Mate filters Cloud Support Engineer listings by employers with active green card sponsorship history, so you're not applying blind to companies that only tolerate temporary work visas. You can search specifically for EB-2 or EB-3 roles and identify employers who have completed PERM filings for comparable technical positions.
Can I switch employers mid-green card process as a Cloud Support Engineer?
Switching employers before your I-140 is approved restarts the PERM process entirely. After I-140 approval and 180 days of I-485 pending, you may be able to port to a comparable cloud support role under AC21 provisions without losing your priority date. The new position must be in the same or a similar occupational classification for portability to apply.