Green Card Cloud Support Engineer Jobs
Cloud Support Engineer roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which permanently authorizes U.S. employers to hire foreign professionals. Employers document recruitment efforts before USCIS adjudicates the I-140 petition. Cloud infrastructure demand has made this one of the more actively sponsored technical roles.
Find Green Card Cloud Support Engineer JobsOverview
Showing 5 of 1,172+ Cloud Support Engineer jobs
See all 1,172+ Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Support Engineer roles.
Get Access To All JobsAt Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
See all 1,172+ Green Card Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Cloud Support Engineer
Map your degree to the role
PERM requires your education to directly support the job's minimum requirements. A degree in computer science, information systems, or a related technical field strengthens your EB-2 or EB-3 eligibility far more than a general business degree does.
Target employers with active PERM filings
Search DOL disclosure data via the OFLC Wage Search to identify which employers have filed PERM applications for cloud support or related technical roles. Patterns in filing history reveal which companies routinely sponsor green cards rather than rely on temporary visas.
Find sponsoring employers through Migrate Mate
Migrate Mate surfaces Cloud Support Engineer jobs at employers with documented green card sponsorship history. Search by role and filter for EB-2 or EB-3 to focus your applications on companies already familiar with the PERM process.
Clarify the PERM job description early
The duties and minimum requirements written into your PERM application must match your actual role. If your title shifts after hiring, DOL may reject the certification. Get the job description reviewed before your employer files.
Understand where your priority date lands
EB-3 is typically accessible for skilled cloud support roles, but your country of birth determines your wait. Nationals of India and China face significantly longer backlogs than candidates from most other countries, which affects when you can file I-485.
Confirm your employer uses E-Verify
DOL requires employers to have a compliant hiring process before PERM certification. If your prospective employer isn't enrolled in E-Verify or has open audit issues, that can delay or derail your labor certification before it even reaches USCIS.
Green Card Cloud Support Engineer: Frequently Asked Questions
Does a Cloud Support Engineer role qualify for EB-2 or EB-3 sponsorship?
Cloud Support Engineer positions can qualify under either EB-2 or EB-3 depending on how the employer defines the role's minimum requirements. If the position requires a bachelor's degree in a technical field plus progressive experience, EB-2 may apply. Roles requiring a standard bachelor's degree typically fall under EB-3. The job description filed with DOL through PERM locks in the classification.
How does green card sponsorship differ from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary, capped at 85,000 annually, and subject to a lottery. Green card sponsorship through PERM and I-140 has no annual cap at the EB-3 level for most nationalities, and approval leads to permanent residency rather than a renewable work status. The PERM process takes longer upfront, but it removes the uncertainty of lottery selection entirely.
What does the PERM process involve for a Cloud Support Engineer position?
Your employer files a labor certification application with DOL, demonstrating that no qualified U.S. worker is available for the role. This requires a documented recruitment campaign, a prevailing wage determination, and a precise job description. Once DOL certifies the application, the employer files an I-140 petition with USCIS. You cannot self-petition for EB-3 as a cloud support professional.
Where can I find Cloud Support Engineer jobs with green card sponsorship?
Migrate Mate filters Cloud Support Engineer listings by employers with active green card sponsorship history, so you're not applying blind to companies that only tolerate temporary work visas. You can search specifically for EB-2 or EB-3 roles and identify employers who have completed PERM filings for comparable technical positions.
Can I switch employers mid-green card process as a Cloud Support Engineer?
Switching employers before your I-140 is approved restarts the PERM process entirely. After I-140 approval and 180 days of I-485 pending, you may be able to port to a comparable cloud support role under AC21 provisions without losing your priority date. The new position must be in the same or a similar occupational classification for portability to apply.