Customer Experience Agent Green Card Jobs
Customer Experience Agent roles qualify for EB-2 or EB-3 green card sponsorship when employers file a PERM labor certification confirming no qualified U.S. worker is available. Positions requiring a bachelor's degree in communications, business, or a related field typically fit the EB-2 or EB-3 professional category, leading to permanent residency rather than a temporary visa status.
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Get Access To All JobsINTRODUCTION
đ Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
đ» The Role
The Customer Experience High Value Items (HVI) team is a group of customer experience agents focused on resolving complex cases involving high-value transactions. Youâll investigate claims where buyers report missing or incorrect items, work closely with sellers to determine fair outcomes, and ensure buyers receive the correct item or appropriate reimbursement. This role blends the investigative focus of Trust & Risk with the customer-first mindset of customer experience to uphold trust and deliver fair, consistent experiences across our marketplace.
- Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions
- Determine fair market value for missing or incorrect items to support accurate reimbursement decisions
- Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards
- Provide thoughtful, empathetic support to buyers and sellers, ensuring both parties feel heard and informed
- Escalate billbacks, managed-seller updates, or urgent user actions to the appropriate manager or Slack channel
- Collaborate with CatEx and TnR on escalated or SEV cases, acting as Incident Commander when necessary
- Identify trends in claims, item categories, or seller behavior to proactively reduce risk and improve processes
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix hub.
đ You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. Hereâs what weâre hoping to see in your background:
- Weekend availability required.
- 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
- Strong investigative judgment - able to assess incomplete or conflicting information, surface key evidence, and make sound, fair decisions balancing speed, accuracy, and risk
- Excellent collaboration skills; works effectively with TnR, CatEx, Policy, and CX to align on outcomes and ensure consistency across teams
- Ability to think critically and adapt beyond standard SOPs for unique or high-visibility cases
- Clear, empathetic communicator comfortable navigating sensitive, high-stakes scenarios while maintaining professionalism and trust.
- Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
- Understanding of E-commerce and Marketplace operations.
- Experience with customer facing systems like Zendesk, Kustomer, or Intercom.
- Knowledge of sports cards and trading cards is a plus.
đ Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet
- Care Benefits + Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app + All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
đ EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
INTRODUCTION
đ Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
đ» The Role
The Customer Experience High Value Items (HVI) team is a group of customer experience agents focused on resolving complex cases involving high-value transactions. Youâll investigate claims where buyers report missing or incorrect items, work closely with sellers to determine fair outcomes, and ensure buyers receive the correct item or appropriate reimbursement. This role blends the investigative focus of Trust & Risk with the customer-first mindset of customer experience to uphold trust and deliver fair, consistent experiences across our marketplace.
- Investigate complex high-value item cases end-to-end to ensure fair and timely resolutions
- Determine fair market value for missing or incorrect items to support accurate reimbursement decisions
- Work efficiently through assigned queues and backlogs while maintaining quality and SLA standards
- Provide thoughtful, empathetic support to buyers and sellers, ensuring both parties feel heard and informed
- Escalate billbacks, managed-seller updates, or urgent user actions to the appropriate manager or Slack channel
- Collaborate with CatEx and TnR on escalated or SEV cases, acting as Incident Commander when necessary
- Identify trends in claims, item categories, or seller behavior to proactively reduce risk and improve processes
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix hub.
đ You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. Hereâs what weâre hoping to see in your background:
- Weekend availability required.
- 2+ years of Support or Trust & Safety experience handling email and/or chat interactions.
- Strong investigative judgment - able to assess incomplete or conflicting information, surface key evidence, and make sound, fair decisions balancing speed, accuracy, and risk
- Excellent collaboration skills; works effectively with TnR, CatEx, Policy, and CX to align on outcomes and ensure consistency across teams
- Ability to think critically and adapt beyond standard SOPs for unique or high-visibility cases
- Clear, empathetic communicator comfortable navigating sensitive, high-stakes scenarios while maintaining professionalism and trust.
- Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
- Understanding of E-commerce and Marketplace operations.
- Experience with customer facing systems like Zendesk, Kustomer, or Intercom.
- Knowledge of sports cards and trading cards is a plus.
đ Benefits
- Generous Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support + Home office setup allowance + Monthly allowance for cell phone and internet
- Care Benefits + Monthly allowance for wellness + Annual allowance towards Childcare + Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app + All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
- Parental Leave + 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
đ EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
See all 36+ Customer Experience Agent jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Agent roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Experience Agent
Document your degree-to-role alignment
PERM requires your credentials to match the job's stated requirements. Gather transcripts and translations showing your degree in communications, business, or a related field maps directly to the Customer Experience Agent duties listed in the labor certification.
Target employers with PERM filing history
Search DOL's OFLC disclosure data for employers who have filed PERM certifications for customer experience or customer service roles. Companies with a filing history are far more likely to have HR teams that understand the sponsorship process and internal legal support.
Use Migrate Mate to find sponsoring employers
Filter your job search on Migrate Mate to surface Customer Experience Agent roles at companies with active green card sponsorship history. This saves you from applying to employers who lack the PERM infrastructure to move your case forward.
Clarify the prevailing wage before accepting an offer
Your employer must pay at least the DOL prevailing wage for your role and location throughout the green card process. Use the OFLC Wage Search to check the Level I or Level II wage for your region before negotiating, so your offered salary won't disqualify the PERM filing.
Ask employers about their PERM recruitment timeline
PERM requires employers to run a mandatory recruitment period before filing, which adds months before USCIS even sees your I-140. Confirm at the offer stage whether your employer has already begun or plans to start that recruitment process, so you understand the realistic path to your priority date.
Understand how EB-3 country backlogs affect your wait
EB-3 has no annual cap for most nationalities, but applicants born in India or China face significant priority date backlogs. Check the monthly USCIS Visa Bulletin to understand whether your birth country creates a multi-year wait between I-140 approval and adjustment of status.
Customer Experience Agent jobs are hiring across the US. Find yours.
Find Customer Experience Agent JobsCustomer Experience Agent Green Card Sponsorship: Frequently Asked Questions
Do Customer Experience Agent roles actually qualify for EB-2 or EB-3 green card sponsorship?
Yes. Customer Experience Agent positions that require a bachelor's degree in a specific field, such as communications, business, or psychology, can qualify for EB-3 professional sponsorship or, where an advanced degree is required, EB-2 sponsorship. The employer files a PERM labor certification with DOL establishing that the role genuinely requires those credentials and that no qualified U.S. worker was available after a formal recruitment process.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM and I-140 leads to permanent residency, while H-1B grants temporary status that must be renewed. EB-3 sponsorship has no annual lottery, unlike the H-1B cap. The tradeoff is timeline: PERM recruitment, I-140 adjudication, and adjustment of status together can take two to four years or more, and applicants born in backlogged countries may wait significantly longer for a visa number to become available.
What does the PERM process look like for a Customer Experience Agent role?
Your employer first requests a prevailing wage determination from DOL, then runs a mandatory recruitment campaign, typically lasting around 60 days, to prove no qualified U.S. worker applied. If recruitment confirms unmet demand, the employer files the ETA 9089 application with DOL. After PERM certification, the employer files your I-140 immigrant petition with USCIS. Once that's approved and a visa number is current, you can file for adjustment of status or consular processing.
How can I find Customer Experience Agent jobs where the employer is ready to sponsor a green card?
Use Migrate Mate to search specifically for Customer Experience Agent roles at employers with confirmed PERM sponsorship history. Many employers are open to sponsoring but don't advertise it prominently in job postings, so filtering by sponsorship track record helps you focus on companies that have already built the infrastructure to support your case through PERM, I-140, and adjustment of status.
Can my employer start the green card process while I'm on a work visa like H-1B or OPT?
Yes. Employers commonly begin PERM recruitment while you're on H-1B, OPT, or another temporary status. The green card process runs in parallel with your existing authorization. Filing the I-140 early establishes your priority date, which matters if you're from a high-demand country. USCIS allows adjustment of status applications once a visa number is current, regardless of what temporary status you held when the process started.
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