Green Card Customer Service Associate Jobs
Customer Service Associate jobs with green card sponsorship require employers to complete PERM labor certification with the Department of Labor before filing an I-140 immigrant petition with USCIS. EB-3 is the most common category for this role, covering skilled workers with at least two years of relevant experience and leading to lawful permanent residence.
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Get Access To All JobsINTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
HOURLY PAY: $17.00 - $18.65
ESSENTIAL JOB FUNCTIONS:
The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned.
EMPLOYMENT QUALIFICATIONS:
- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire.
- Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
- Experience in physician and hospital operations
- Compliance and provider relations
- Critical Thinking
- Problem Resolution
- Ability to work in a remote work environment
JOIN AN AWARD-WINNING COMPANY
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
INTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
HOURLY PAY: $17.00 - $18.65
ESSENTIAL JOB FUNCTIONS:
The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned.
EMPLOYMENT QUALIFICATIONS:
- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire.
- Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
- Experience in physician and hospital operations
- Compliance and provider relations
- Critical Thinking
- Problem Resolution
- Ability to work in a remote work environment
JOIN AN AWARD-WINNING COMPANY
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
See all 96+ Green Card Customer Service Associate Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Service Associate
Document your two years of experience
EB-3 skilled worker eligibility hinges on proving at least two years of qualifying work history. Gather performance reviews, employment verification letters, and training certificates now so your employer's attorney can build a clean PERM record from day one.
Search employers with active PERM filings
Target companies that have already completed PERM labor certification for customer service roles. Migrate Mate lists employers with verified green card sponsorship history, so you can focus your applications on organizations that have already committed to the full EB-2 or EB-3 process.
Verify your prevailing wage category early
PERM requires your employer to pay at least the DOL prevailing wage for your occupation and location. Use the OFLC Wage Search to look up the wage level for your O*NET customer service occupation code before you negotiate an offer, so there are no surprises at certification.
Ask employers about their PERM timeline upfront
PERM labor certification can take six to twelve months or longer before the I-140 petition even reaches USCIS. During interviews, ask whether the company has in-house immigration counsel and whether they have sponsored this role before, since first-time sponsors face a steeper learning curve.
Track your priority date if you are from India or China
Once your I-140 is approved, your priority date determines when you can file for adjustment of status. Nationals from India and China face significant per-country backlogs in the EB-3 category, so checking the USCIS Visa Bulletin monthly is a practical part of your long-term planning.
Understand AC21 portability before changing jobs
If your I-485 has been pending 180 days or more, AC21 lets you transfer your pending case to a new employer in the same or similar occupation without restarting PERM. Confirm in writing that the new role qualifies as similar before giving notice, since a misclassified transfer can jeopardize your case.
Green Card Customer Service Associate: Frequently Asked Questions
Can a Customer Service Associate role qualify for green card sponsorship?
Yes. Customer service associate positions typically qualify under EB-3 as skilled workers, provided the role requires at least two years of training or experience. The employer must complete PERM labor certification with the Department of Labor, demonstrating that no qualified U.S. worker is available, before filing an I-140 petition with USCIS on your behalf.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary and limited to specialty occupations requiring a bachelor's degree in a specific field. Green card sponsorship through EB-3 leads to lawful permanent residence and covers skilled worker roles with two or more years of experience. The process involves PERM labor certification, an I-140 petition, and either adjustment of status or consular processing, with no annual lottery but potential per-country priority date backlogs.
How do I find employers willing to sponsor a green card for a customer service role?
Start with Migrate Mate, which shows employers that have verified green card sponsorship history for roles in this occupation. Because PERM is costly and time-intensive, many smaller employers avoid it, so targeting companies with a track record of sponsoring customer service staff significantly improves your odds of receiving a genuine offer with full sponsorship commitment.
What does the PERM labor certification process involve for a customer service position?
Your employer files a PERM application with the Department of Labor after conducting a formal recruitment test to show no qualified U.S. worker applied for the role. The employer must also obtain a prevailing wage determination and pay at least that wage. The recruitment and filing process can take six months to over a year before the I-140 petition can be submitted to USCIS.
What happens to my green card case if I change jobs after my I-140 is approved?
Once your I-140 is approved, the underlying priority date can be retained and ported to a new employer's I-140 petition in certain circumstances. If your I-485 has been pending for 180 days or more, AC21 portability allows you to move to a new job in the same or similar occupation without restarting the entire PERM process, as long as USCIS agrees the occupations are sufficiently related.