Green Card Customer Service Specialist Jobs
Customer Service Specialist jobs with green card sponsorship are available through employers willing to file PERM labor certification, then sponsor an I-140 petition for lawful permanent residence under EB-2 or EB-3. Strong communication skills and a verifiable employment history are central to qualifying, and your priority date determines how quickly your case advances.
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Get Access To All JobsINTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
HOURLY PAY: $17.00 - $18.65
ESSENTIAL JOB FUNCTIONS:
The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned.
EMPLOYMENT QUALIFICATIONS:
- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire.
- Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
- Experience in physician and hospital operations
- Compliance and provider relations
- Critical Thinking
- Problem Resolution
- Ability to work in a remote work environment
JOIN AN AWARD-WINNING COMPANY
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
INTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
HOURLY PAY: $17.00 - $18.65
ESSENTIAL JOB FUNCTIONS:
The Customer Service Associate Specialist performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to:
- Answering patient questions regarding statements
- Posting guarantor payments
- Setting up payment plans within our policies
- Researching and resolving issues with accounts that have been identified by patients
- Reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening
- Communicating patient balances
- Meeting collection goals as set by department, and providing excellent customer service for all of our patients
- Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues
- Performs other duties as assigned.
EMPLOYMENT QUALIFICATIONS:
- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire.
- Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.
- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
- Experience in physician and hospital operations
- Compliance and provider relations
- Critical Thinking
- Problem Resolution
- Ability to work in a remote work environment
JOIN AN AWARD-WINNING COMPANY
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
See all 71+ Green Card Customer Service Specialist Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Service Specialist
Document your experience using O*NET
Pull the O*NET occupation profile for Customer Service Specialist to identify the exact task descriptions and skill requirements DOL will evaluate during PERM. Aligning your resume language to those definitions strengthens your employer's recruitment documentation before the case is filed.
Verify your wage tier before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for your target city and experience level. PERM requires your offered salary to meet or exceed that wage, so checking in advance tells you whether an employer's offer will satisfy DOL's requirement.
Find sponsoring employers through Migrate Mate
Search Migrate Mate to identify U.S. employers with verified green card sponsorship history for Customer Service Specialist roles, searchable by city and employer. That filing history signals an employer already understands PERM timelines and has HR infrastructure to support the process.
Ask employers about their PERM recruitment timeline
PERM requires employers to run a formal recruitment test before filing, including job postings and documentation of rejected applicants. Ask early whether the employer has completed or begun that process, since the recruitment stage alone can take several months before DOL submission.
Understand your EB-2 versus EB-3 classification
If you hold a bachelor's degree plus five years of progressive customer service management experience, your employer may be able to file under EB-2 rather than EB-3. The classification affects your priority date queue, particularly if you're a national of a high-demand country facing a backlog.
Track your priority date before accepting a new role
Once your I-485 has been pending 180 days or more, AC21 portability lets you change to a same or similar occupation without restarting the green card process. Confirm the new role's occupational classification matches your approved I-140 before resigning from your current position.
Green Card Customer Service Specialist: Frequently Asked Questions
Which green card category covers Customer Service Specialist roles?
Most Customer Service Specialist positions qualify under EB-3 as professional or skilled worker roles, requiring either a bachelor's degree or at least two years of documented experience. If you have an advanced degree or a bachelor's degree combined with five years of progressive experience, your employer may be able to file under EB-2 instead, which can affect your place in the priority date queue.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residence, not a temporary status. The process requires PERM labor certification filed with the Department of Labor, a prevailing wage determination, and a formal recruitment test before USCIS adjudicates the I-140. There is no lottery, but per-country annual limits mean nationals from high-demand countries may wait years before their priority date becomes current.
What does the PERM recruitment test require from my employer?
PERM requires your employer to demonstrate that no qualified U.S. workers are available for the role. That means running specific job postings, documenting applicant rejections with lawful, job-related reasons, and submitting that evidence to DOL with the ETA Form 9089. The recruitment phase typically precedes the actual PERM filing by several months and must follow DOL's prescribed advertising methods.
How do I find Customer Service Specialist jobs where employers are already willing to sponsor a green card?
Search Migrate Mate to browse Customer Service Specialist roles at U.S. employers with verified green card sponsorship history. Employers who have previously sponsored PERM cases are more likely to have established HR processes, legal counsel, and budget already in place, which reduces delays once you receive an offer and begin the sponsorship conversation.
Can I change employers after my green card case is filed?
Yes, but the timing matters. Once your I-485 has been pending for at least 180 days, AC21 portability allows you to move to a same or similar occupation without restarting your case. Separately, an approved I-140 from your original employer can anchor your priority date if a new employer files a fresh I-140, but you should confirm both conditions with an immigration attorney before making any move.