Green Card Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree or higher in business, communications, or a related field. Employers file a PERM labor certification with DOL before sponsoring your I-140, making this a pathway to permanent residency rather than a temporary status.
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E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture.
RADAR is already deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
- Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.
ABOUT THE JOB
This role is accountable for translating customer needs into scalable, high-impact solutions while driving consistent, high-quality delivery across the customer lifecycle. You will lead a growing team of Program Managers and Data Analysts, establishing clear practices, standards, and expected outcomes to ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers.
Acting as the central bridge between customers, Customer Experience (CX), and Engineering, you will serve as the voice of the customer in technical discussions, ensuring customer requirements are clearly represented and effectively translated into product and system improvements. You will guide and advise customers on integration and architectural decisions, working closely with customer engineering teams to rapidly stand up new integrations and accelerate time-to-value.
This role plays a critical part in driving iteration and continuous improvement, identifying opportunities to streamline implementations and improve the speed and scalability of future deployments. You will maintain accountability for the quality and reliability of system delivery, leading efforts in monitoring, troubleshooting, and performance optimization.
In close partnership with Product and Engineering, you will contribute to improving system reliability, performance, and scalability, while ensuring your team is equipped with the right methodologies, technical direction, and best practices to deliver consistently strong outcomes.
Ideal candidates thrive in ambiguity, bring a systems-thinking mindset, and are comfortable influencing across both technical and non-technical stakeholders.
ABOUT YOU
Required:
- 6+ years experience in solutions engineering, technical implementation, or related field
- Demonstrated success with retail technology programs
- Strong technical knowledge of RFID or retail-related technologies
- Experience developing implementation methodologies and documentation
- Excellent problem-solving and analytical skills
- Ability to communicate complex technical concepts to diverse audiences
- Experience with system integration and configuration management
- Strong project management and organizational abilities
- Knowledge of retail IT environments and infrastructure
- Ability to work in fast-paced environments with changing priorities
Preferred:
- You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management.
- You have experience managing a team of professionals
- You have a background in process improvement and optimization
- You have knowledge of technical documentation tools and standards
- You have experience with technical training development
- You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field.
WHAT YOU'LL DO
In your first 30 days, you will:
- Review and digest information about RADAR's technology architecture and deployment processes
- Meet with Customer Experience managers and other stakeholders to understand current processes and pain points
- Meet with technical teams to understand system components and integration points
- Visit live locations to understand technical deployment requirements
- Build relationships with cross-functional teams involved in implementations
- Begin to understand customer technical environments and requirements
In your first 60 days, you will:
- Begin developing improved technical enablement tools and processes
- Begin leading technical readiness planning for upcoming pilot customers
- Start supporting troubleshooting for complex technical issues
- Begin identifying patterns in technical and process challenges across customers
- Begin mentoring Customer Solutions team members and provide guidance in their day-to-day work
In your first 90 days, you will:
- Lead cross-functional initiatives to improve technical implementation processes
- Provide regular insights to Product and Engineering on technical implementation needs
- Start providing insights to Customers on integration and operational matters
- Lead technical knowledge sharing and training for Customer Experience and Customer Support teams
- Contribute to product roadmap planning with implementation insights
At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $160,000-$200,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.
Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.
About us
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture.
RADAR is already deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
OUR VALUES
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue—everyone's voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
- Empathy-Driven Design: We build with deep respect for our end users, listening closely to their feedback and needs.
ABOUT THE JOB
This role is accountable for translating customer needs into scalable, high-impact solutions while driving consistent, high-quality delivery across the customer lifecycle. You will lead a growing team of Program Managers and Data Analysts, establishing clear practices, standards, and expected outcomes to ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers.
Acting as the central bridge between customers, Customer Experience (CX), and Engineering, you will serve as the voice of the customer in technical discussions, ensuring customer requirements are clearly represented and effectively translated into product and system improvements. You will guide and advise customers on integration and architectural decisions, working closely with customer engineering teams to rapidly stand up new integrations and accelerate time-to-value.
This role plays a critical part in driving iteration and continuous improvement, identifying opportunities to streamline implementations and improve the speed and scalability of future deployments. You will maintain accountability for the quality and reliability of system delivery, leading efforts in monitoring, troubleshooting, and performance optimization.
In close partnership with Product and Engineering, you will contribute to improving system reliability, performance, and scalability, while ensuring your team is equipped with the right methodologies, technical direction, and best practices to deliver consistently strong outcomes.
Ideal candidates thrive in ambiguity, bring a systems-thinking mindset, and are comfortable influencing across both technical and non-technical stakeholders.
ABOUT YOU
Required:
- 6+ years experience in solutions engineering, technical implementation, or related field
- Demonstrated success with retail technology programs
- Strong technical knowledge of RFID or retail-related technologies
- Experience developing implementation methodologies and documentation
- Excellent problem-solving and analytical skills
- Ability to communicate complex technical concepts to diverse audiences
- Experience with system integration and configuration management
- Strong project management and organizational abilities
- Knowledge of retail IT environments and infrastructure
- Ability to work in fast-paced environments with changing priorities
Preferred:
- You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management.
- You have experience managing a team of professionals
- You have a background in process improvement and optimization
- You have knowledge of technical documentation tools and standards
- You have experience with technical training development
- You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field.
WHAT YOU'LL DO
In your first 30 days, you will:
- Review and digest information about RADAR's technology architecture and deployment processes
- Meet with Customer Experience managers and other stakeholders to understand current processes and pain points
- Meet with technical teams to understand system components and integration points
- Visit live locations to understand technical deployment requirements
- Build relationships with cross-functional teams involved in implementations
- Begin to understand customer technical environments and requirements
In your first 60 days, you will:
- Begin developing improved technical enablement tools and processes
- Begin leading technical readiness planning for upcoming pilot customers
- Start supporting troubleshooting for complex technical issues
- Begin identifying patterns in technical and process challenges across customers
- Begin mentoring Customer Solutions team members and provide guidance in their day-to-day work
In your first 90 days, you will:
- Lead cross-functional initiatives to improve technical implementation processes
- Provide regular insights to Product and Engineering on technical implementation needs
- Start providing insights to Customers on integration and operational matters
- Lead technical knowledge sharing and training for Customer Experience and Customer Support teams
- Contribute to product roadmap planning with implementation insights
At RADAR, your base pay is one part of your total compensation package. The expected base salary range for this position is $160,000-$200,000. Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training. You will also be eligible to receive other benefits including: equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave. The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness.
Use of artificial intelligence or a LLM such as ChatGPT during the interview process will be grounds for rejection of your application process.
See all 361+ Green Card Customer Solutions Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Customer Solutions Manager
Frame your credentials for PERM job requirements
PERM requires your education and experience to match the advertised minimum requirements exactly. Document your bachelor's degree in business, communications, or a directly related field before applying, since USCIS will scrutinize whether your background fits the certified job description.
Target employers with active PERM filing histories
Search OFLC disclosure data for Customer Solutions Manager or similar titles under SOC code 11-3021. Companies that have filed PERM certifications for this role previously are far more likely to sponsor again than employers with no green card filing history.
Use Migrate Mate to surface green card sponsoring employers
Filter your job search by EB-2 and EB-3 sponsorship history using Migrate Mate so you only apply to employers who have already navigated PERM for this occupation, saving months of outreach to companies that won't sponsor.
Clarify sponsorship intent before accepting an offer
Ask directly whether the employer will initiate PERM within your first year. Some companies sponsor only after a performance review period, which can delay your priority date and extend your overall green card timeline by 12 to 18 months.
Distinguish EB-2 and EB-3 eligibility before your I-140
If your Customer Solutions Manager role requires an advanced degree or you hold one and the duties demand it, EB-2 can shorten your wait in countries with shorter backlogs. Your employer's immigration counsel determines which category the petition supports.
Verify your employer is enrolled in E-Verify before the I-485
Employers sponsoring you through adjustment of status must be E-Verify participants if you're changing jobs using AC21 portability. Confirm enrollment status early so a last-minute compliance gap doesn't stall your green card after your I-140 is approved.
Green Card Customer Solutions Manager: Frequently Asked Questions
Does a Customer Solutions Manager role qualify for EB-2 or EB-3 green card sponsorship?
Most Customer Solutions Manager positions qualify under EB-3 as a skilled worker or professional when the employer requires a bachelor's degree. If the role requires an advanced degree or the employer documents that the position normally requires a master's, EB-2 may apply. Your employer's petition determines which category USCIS evaluates.
How is green card sponsorship different from H-1B sponsorship for this role?
The H-1B visa is a temporary nonimmigrant status capped at 85,000 per fiscal year with a lottery. EB-3 green card sponsorship through PERM has no annual lottery, results in permanent residency, and lets you start accumulating a priority date immediately. The tradeoff is a longer process: PERM, I-140, and adjustment of status together typically take two to four years for most countries.
What does the PERM labor certification process require from my employer?
PERM requires your employer to run a formal recruitment campaign proving no qualified U.S. workers are available for the role. DOL mandates specific ads, job postings, and documentation. The employer must also certify they will pay at least the prevailing wage from the OFLC Wage Search for Customer Solutions Manager in that location. You cannot self-petition under EB-3.
How do I find Customer Solutions Manager jobs where employers are willing to sponsor a green card?
Most job postings don't advertise PERM sponsorship willingness upfront. Migrate Mate lets you filter directly for employers with active EB-2 and EB-3 green card sponsorship histories in this occupation, so you can prioritize applications to companies that have already committed to PERM filings for similar roles rather than guessing from a standard job listing.
Can I switch employers after my I-140 is approved but before my green card is issued?
Yes. Under AC21 portability, once your I-140 has been approved and your I-485 has been pending for 180 days or more, you can change to a same or similar occupation without losing your priority date. Customer Solutions Manager roles that share substantially similar duties under the same SOC code typically satisfy the portability standard that USCIS applies.