Director, Product Management Green Card Jobs
Director, Product Management roles qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process, which requires your employer to document that no equally qualified U.S. workers are available. Most sponsoring companies treat this as a permanent hire decision, making green card sponsorship a serious signal of long-term commitment.
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Get Access To All JobsDirector, Product Management - Customer Success
- JR-160418
- Hybrid
- Toronto
- Dallas
- Technology Enablement
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Customer Success capabilities align with the post-sale customer journey. The Director, Customer Success designs, develops, and manages the lifecycle of the Customer Success Manager experience, the Gainsight platform, and the renewal and opportunity revenue motion within Equinix's Customer Success Experience team. Sets the vision and strategy for the pillar, ensuring it is competitively positioned and aligned with both the CSM organization's operational needs and the broader revenue engagement motion.
Responsibilities
Team Leadership
- Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
- Accountable for the performance and results of direct reports and the broader pillar team
- Drive succession planning recommendations and contribute to people development strategy
- Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
- Lead the GPS process including assessments and Total Rewards allocations of direct reports
- Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
- Model Equinix Culture and Values
Pillar Scope and Product Ownership
- Own the Customer Success product experience including CSM workflows, account health, and renewal motion
- Set vision and roadmap for Customer Success product capabilities through transformation and beyond
- Drive Gainsight platform adoption, configuration, and BAU operations as the system of engagement for CSMs
- Lead the Renewals and Opportunity expansion and develop the longer-term plan for revenue motion product capabilities
- Establish customer health scoring methodology and integration with Salesforce account data
- Own Customer Success PI planning, capability prioritization, and roadmap
- Define pillar-level process and quality standards; ensure alignment with team-wide standards set by Product Operations
- Drive continuous improvement in Customer Success product delivery and Gainsight platform adoption
- Build and grow the Customer Success product team as scope and volume justify expansion
Cross-functional Partnership
- Coordinate with cross-functional leadership to ensure Product Management is effective across Customer Success
- Partner with the Customer Success organization (CSMs, account teams) to translate operational needs into product capability
- Collaborate with Sales and Account Management leadership on opportunity routing, expansion signals, and renewal forecasting
- Coordinate with peer pillars (Service Delivery, Customer Support & Case, Order Platform) on customer-touching capabilities that span domains
- Proactively engage with Director and VP-level stakeholders to drive alignment on Customer Success product strategy
- Partner with the Sr Product Manager, Product Operations on cross-pillar standards, frameworks, and intake governance
Product / Domain Expertise
- Seen as an advisor and thought leader on Customer Success methodology and Gainsight platform — engaging regularly with internal teams and the CSM community to explain the portfolio, product strategy, and roadmap
- Mentor the team in developing capabilities that resonate with CSMs and the broader Customer Success organization
- Develop innovative approaches to scale Customer Success capabilities as the function matures
- Build and maintain deep understanding of customer health scoring, renewal motion, and revenue engagement product practices
- Evangelize Customer Success product capabilities across peer pillars and stakeholders
Resource Allocation and Planning
- Ensure resource allocations within the pillar are aligned with organizational priorities
- Work closely with peer Directors on shared resource needs (e.g., where customer success workflows touch Service Delivery or Customer Support)
- Identify potential resource shortfalls and escalate proactively
- Manage and escalate resource conflicts as they arise
- Provide input to capacity planning processes for the pillar's contractor pool allocation
- Optimize resource allocation across CSM workflows, Gainsight BAU, and renewal motion work
What success looks like in year 1
- Gainsight platform fully owned with stable BAU operations and improving adoption metrics among CSMs
- Established customer health scoring methodology integrated with Salesforce
- Renewal motion scoped, validated with contractor support, and either scaled or descoped based on demonstrated value
- Clear roadmap for Customer Success product capabilities through transformation
- Effective working relationships with CSM leadership and Sales/Account Management partners
Qualifications
- 8+ years product management experience, with 4+ years in leadership roles
- Demonstrated experience in Customer Success product management, including CSM workflows, customer health scoring, and renewal motion
- Hands-on experience with Gainsight (administration, configuration, integration, or product ownership)
- Strong background in B2B SaaS or enterprise customer success operations
- SAFe Agile experience including PI Planning and capability management
- Proven ability to partner with Sales, Customer Success Management, and Account Management functions
- Demonstrated people leadership including succession planning, talent development, and performance management
Preferred qualifications
- Gainsight certification (Administrator, NXT, or equivalent)
- Direct experience with renewal/opportunity revenue motion product capabilities
- Background in revenue engagement product management at an enterprise SaaS or telecom company
- SAFe certification
- Experience integrating Gainsight with Salesforce and other CRM/CPQ platforms
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual
United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits:
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Canada Core Benefits:
- Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
- Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
- Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.
Director, Product Management - Customer Success
- JR-160418
- Hybrid
- Toronto
- Dallas
- Technology Enablement
- Full time
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Job Summary
Contributes to the delivery of the Lead-to-Cash transformation by ensuring Customer Success capabilities align with the post-sale customer journey. The Director, Customer Success designs, develops, and manages the lifecycle of the Customer Success Manager experience, the Gainsight platform, and the renewal and opportunity revenue motion within Equinix's Customer Success Experience team. Sets the vision and strategy for the pillar, ensuring it is competitively positioned and aligned with both the CSM organization's operational needs and the broader revenue engagement motion.
Responsibilities
Team Leadership
- Lead a team of Product Managers, Product Owners, Process Architects, and contractors; provide leadership and direction through senior managers as the team scales
- Accountable for the performance and results of direct reports and the broader pillar team
- Drive succession planning recommendations and contribute to people development strategy
- Own performance management of team members, including disciplinary actions and hire/fire decisions and recommendations
- Lead the GPS process including assessments and Total Rewards allocations of direct reports
- Drive talent development including quarterly conversations, career pathways conversations, and individual development and growth plans
- Model Equinix Culture and Values
Pillar Scope and Product Ownership
- Own the Customer Success product experience including CSM workflows, account health, and renewal motion
- Set vision and roadmap for Customer Success product capabilities through transformation and beyond
- Drive Gainsight platform adoption, configuration, and BAU operations as the system of engagement for CSMs
- Lead the Renewals and Opportunity expansion and develop the longer-term plan for revenue motion product capabilities
- Establish customer health scoring methodology and integration with Salesforce account data
- Own Customer Success PI planning, capability prioritization, and roadmap
- Define pillar-level process and quality standards; ensure alignment with team-wide standards set by Product Operations
- Drive continuous improvement in Customer Success product delivery and Gainsight platform adoption
- Build and grow the Customer Success product team as scope and volume justify expansion
Cross-functional Partnership
- Coordinate with cross-functional leadership to ensure Product Management is effective across Customer Success
- Partner with the Customer Success organization (CSMs, account teams) to translate operational needs into product capability
- Collaborate with Sales and Account Management leadership on opportunity routing, expansion signals, and renewal forecasting
- Coordinate with peer pillars (Service Delivery, Customer Support & Case, Order Platform) on customer-touching capabilities that span domains
- Proactively engage with Director and VP-level stakeholders to drive alignment on Customer Success product strategy
- Partner with the Sr Product Manager, Product Operations on cross-pillar standards, frameworks, and intake governance
Product / Domain Expertise
- Seen as an advisor and thought leader on Customer Success methodology and Gainsight platform — engaging regularly with internal teams and the CSM community to explain the portfolio, product strategy, and roadmap
- Mentor the team in developing capabilities that resonate with CSMs and the broader Customer Success organization
- Develop innovative approaches to scale Customer Success capabilities as the function matures
- Build and maintain deep understanding of customer health scoring, renewal motion, and revenue engagement product practices
- Evangelize Customer Success product capabilities across peer pillars and stakeholders
Resource Allocation and Planning
- Ensure resource allocations within the pillar are aligned with organizational priorities
- Work closely with peer Directors on shared resource needs (e.g., where customer success workflows touch Service Delivery or Customer Support)
- Identify potential resource shortfalls and escalate proactively
- Manage and escalate resource conflicts as they arise
- Provide input to capacity planning processes for the pillar's contractor pool allocation
- Optimize resource allocation across CSM workflows, Gainsight BAU, and renewal motion work
What success looks like in year 1
- Gainsight platform fully owned with stable BAU operations and improving adoption metrics among CSMs
- Established customer health scoring methodology integrated with Salesforce
- Renewal motion scoped, validated with contractor support, and either scaled or descoped based on demonstrated value
- Clear roadmap for Customer Success product capabilities through transformation
- Effective working relationships with CSM leadership and Sales/Account Management partners
Qualifications
- 8+ years product management experience, with 4+ years in leadership roles
- Demonstrated experience in Customer Success product management, including CSM workflows, customer health scoring, and renewal motion
- Hands-on experience with Gainsight (administration, configuration, integration, or product ownership)
- Strong background in B2B SaaS or enterprise customer success operations
- SAFe Agile experience including PI Planning and capability management
- Proven ability to partner with Sales, Customer Success Management, and Account Management functions
- Demonstrated people leadership including succession planning, talent development, and performance management
Preferred qualifications
- Gainsight certification (Administrator, NXT, or equivalent)
- Direct experience with renewal/opportunity revenue motion product capabilities
- Background in revenue engagement product management at an enterprise SaaS or telecom company
- SAFe certification
- Experience integrating Gainsight with Salesforce and other CRM/CPQ platforms
The targeted pay range for this position in the following location is / locations are:
Canada - Toronto Office TRO : 166,000 - 248,000 CAD / Annual
United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits:
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
Canada Core Benefits:
- Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
- Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
- Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.
This posting is a new position within our organization.
See all 2,179+ Director, Product Management jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Director, Product Management roles.
Get Access To All JobsTips for Finding Green Card Sponsorship in Director, Product Management
Align your credentials to EB-2 requirements
EB-2 requires an advanced degree or its equivalent in a field directly relevant to the role. A bachelor's degree plus five years of progressive product management experience can satisfy this if your employer documents the requirement carefully in the PERM application.
Target employers with active PERM filing history
Director-level product roles are sponsorable, but not every company has run PERM before. Focus on mid-to-large technology, healthcare, and fintech companies where HR teams have established PERM workflows and outside immigration counsel already on retainer.
Use Migrate Mate to filter green card sponsoring roles
Searching by job title alone misses employers who sponsor quietly. Migrate Mate surfaces Director, Product Management listings specifically filtered for employment-based green card sponsorship history, saving you from applying to roles where sponsorship is never offered.
Address prevailing wage early in offer negotiations
DOL requires your employer to pay at least the prevailing wage for your location and role level before PERM certifies. Check the OFLC Wage Search for the Level III or Level IV wage for your metro area so you enter salary conversations with realistic, PERM-compliant expectations.
Negotiate a green card clause into your offer letter
Ask your employer to include explicit language committing to sponsor your PERM and I-140 within a defined timeframe. Director-level hires have the leverage to request this before signing, and it protects you if the team or budget shifts after you join.
Understand how job duties lock the PERM record
PERM certifies a specific job description, not a general title. If your actual responsibilities expand significantly before your I-485 is approved, USCIS may question whether the certified role still matches your position, so keep documentation of role continuity throughout the process.
Director, Product Management jobs are hiring across the US. Find yours.
Find Director, Product Management JobsDirector, Product Management Green Card Sponsorship: Frequently Asked Questions
Does a Director, Product Management role qualify for EB-2 or EB-3 green card sponsorship?
Most Director, Product Management positions qualify for EB-2 because the role typically requires a bachelor's degree in a relevant field plus substantial progressive experience, meeting the advanced-degree or equivalent standard. If your specific role description or employer preference fits the skilled-worker category, EB-3 is also available. Your employer's immigration counsel determines the category during PERM preparation based on the job's minimum requirements.
How does green card sponsorship for this role differ from H-1B sponsorship?
H-1B is a temporary work visa with an annual lottery cap that creates real selection uncertainty. Green card sponsorship through PERM and I-140 is permanent and has no annual filing cap at the EB-3 level for most nationalities. The process takes longer, typically two to four years for PERM certification and I-140 approval before adjustment of status, but the outcome is lawful permanent residency rather than a status you must keep renewing or re-winning in a lottery.
How long does the PERM labor certification process take for a Director-level product role?
DOL currently processes most PERM applications in the analyst review track, which runs well over a year from filing to certification. Your employer must complete a documented recruitment process before filing, typically adding several months of advertising and candidate review. Once PERM certifies, your employer files the I-140 with USCIS. Plan for a minimum two-year runway from the start of recruiting to an approved I-140, with adjustment of status following separately depending on your country of birth and priority date.
Can I change employers or get promoted while my green card is pending?
You can change jobs or receive a promotion, but timing matters. If your I-140 has been approved for more than 180 days and your I-485 is pending, AC21 portability allows you to move to a same or similar role at a new employer without restarting the process. A Director, Product Management role at a new company generally qualifies as same or similar to the certified position, but your new employer's immigration counsel should confirm this before you accept an offer.
Where can I find Director, Product Management jobs that include green card sponsorship?
Most general job searches don't filter for green card sponsorship, so you end up applying to roles where sponsorship was never on the table. Migrate Mate is built specifically for this search, letting you filter Director, Product Management listings by employment-based sponsorship history so you can focus your applications on companies that have already committed to running PERM for candidates at this level.
See which Director, Product Management employers are hiring and sponsoring visas right now.
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