Field Service Manager Green Card Jobs
Field Service Manager roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which permanently ties your authorization to the employer rather than expiring with a visa stamp. Employers in industrial equipment, utilities, and field operations regularly sponsor foreign professionals in this role.
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Get Access To All JobsScientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
The Field Service Manager serves as the principal point of contact between the Field Service personnel, Regional Field Service Manager and General Manager. The Field Service Manager is responsible for overview of the unionized field operations team and management of all lottery equipment to the various site locations within the state. The Field Service Manager will be responsible for inventory management and oversight of consumable supplies. The Field Service Manager oversees field repair functions including installation, relocation, removal, communication and peripheral procedures with minimal supervision.
Job Functions:
- Accountable for the quality and on-time delivery of all field service activities required to support SGI Online Operations.
- Supervises staff of Field Services personnel. Plays lead role in recruiting new Field Services personnel, developing, coaching and training staff.
- Prepares and monitors departmental budgets and operates with approved budget for Field Services.
- Conducts periodic field evaluations of staff performance, provides managers and employees with performance appraisals/development guidance and conducts annual evaluations.
- Oversees field related projects.
- Performs problem diagnosis and over phone assistance for technicians related to field hardware/software.
- Monitors call queue and manages Field Services personnel towards zero SLAs and minimize overtime.
- Establishes and maintains consistency in department procedures including, but not limited to, training, scheduling, dispatch priority handling, escalation, performance reporting, preventative maintenance, repair procedures and safety policy/procedures.
- Ensures Field Services staff has proper equipment, supplies, tools and training to perform job duties.
- Performs Field Service audits regularly to determine improvements and deficiencies of Field Services staff, including ridealongs with Field Service Technicians. Works with Field Services team and maintains a program of continuous improvement in operational procedures by monitoring the number of service calls, the duration of service calls and related trend data.
- Conduct follow-ups with retailers based upon completed service calls.
- Works with Lottery staff and serves on task force to review recurring problems and develop solutions and serves as Scientific Games representative in Lottery meetings.
- Reviews and manages use of Company fleet vehicles to ensure they are properly maintained and used in accordance with Company policy. Accountable to complete monthly vehicle inspections to track damages and maintenance of vehicles.
- Monitors inventory of parts and consumables to ensure appropriate support levels are maintained.
- Provides back-up assistance to technicians as needed.
- Records and produce statistical information on Field Services efficiency.
- Provides assistance to Dispatch and Field Services staff as needed.
- Participates in all Field Services meetings.
- Other responsibilities as assigned.
Position Requirements/Qualifications:
- High school diploma or equivalency.
- Thorough understanding of lottery related computer software, hardware technologies and communication technologies.
- Must possess a good driving record.
- Previous project and personnel supervisor or management experience preferred.
Skills/Abilities:
- Excellent verbal and written communication skills.
- Ability to quickly learn and understand new technologies.
- Excellent customer service skills.
- Ability to maintain positive working relationships.
- Ability to lift and move up to 70 lbs.
Qualifications
Years of experience 5 to 8 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
See all 302+ Field Service Manager jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Field Service Manager roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Field Service Manager
Document your field certifications before applying
PERM labor certification requires your credentials to match the job description exactly. Gather OEM training records, safety certifications, and any vendor-specific licenses so your qualification package is ready when an employer initiates the PERM process.
Target employers with active PERM filing history
DOL's OFLC disclosure data shows which companies have filed PERM applications for Field Service Manager roles. Filter by SOC code 49-1011 to find employers already familiar with the process rather than those sponsoring for the first time.
Verify the O*NET match for your specific duties
DOL auditors cross-check PERM job descriptions against the O*NET occupation profile for your role. If your duties skew heavily toward project management or sales support, confirm with your employer that the core field service functions are foregrounded in the job description.
Use Migrate Mate to surface green card sponsoring employers
Searching by role and green card sponsorship intent filters out employers without PERM history. Migrate Mate surfaces Field Service Manager listings from companies that have actively sponsored foreign workers, saving you from cold-applying to employers unfamiliar with EB-2 or EB-3 filings.
Account for priority date backlogs by country of birth
EB-3 has no annual cap on filings, but visa number availability depends on your birth country. Nationals of India and China face significantly longer waits for a current priority date, which affects when USCIS can approve your adjustment of status application.
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Find Field Service Manager JobsField Service Manager Green Card Sponsorship: Frequently Asked Questions
Does a Field Service Manager role qualify for EB-2 or EB-3 sponsorship?
Field Service Manager positions most commonly qualify under EB-3 as skilled workers, since the role typically requires a bachelor's degree or equivalent technical experience rather than an advanced degree. EB-2 is available if the employer defines the position as requiring a master's degree or if you qualify for a National Interest Waiver, though NIW self-petitions are uncommon in field operations roles.
How does green card sponsorship differ from H-1B for this role?
H-1B sponsorship is temporary and subject to an annual lottery, while PERM-based green card sponsorship leads to permanent residency with no cap on the number of employers who can file. For Field Service Manager roles, which often sit at the boundary of specialty occupation classification, EB-3 PERM avoids the H-1B specialty occupation scrutiny entirely, since the focus is on minimum requirements and prevailing wage rather than degree specificity.
How long does the PERM process take for a Field Service Manager?
The PERM labor certification audit queue at DOL currently runs roughly 500 to 600 calendar days for cases selected for analyst review, with non-audited cases resolving faster. After PERM certification, I-140 petition approval adds several months, and adjustment of status processing with USCIS adds further time. Total timelines from PERM filing to green card approval commonly range from two to five or more years, depending on your birth country's visa backlog.
Which employers sponsor green cards for Field Service Managers?
Industrial equipment manufacturers, utilities, telecommunications infrastructure companies, and medical device firms are consistent sponsors for Field Service Manager roles. You can identify them by filtering OFLC disclosure data by the SOC code 49-1011, or by using Migrate Mate to search specifically for Field Service Manager openings from employers with documented PERM filing history, avoiding companies with no prior sponsorship record.
Can I change jobs after my employer files the PERM application?
Changing employers resets the PERM process entirely, since the labor certification is tied to a specific employer and position. If your I-140 has been approved for 180 days or more, portability rules under AC21 may allow you to transfer that petition to a similar role with a new employer without losing your priority date. Field Service Manager duties are distinct enough that the new role needs to match your original job description substantively.
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