Guest Service Supervisor Green Card Jobs
Guest Service Supervisor roles qualify for EB-3 skilled worker sponsorship through the PERM labor certification process, and candidates with an advanced degree or strong hospitality credentials may qualify at the EB-2 level. Employers file a PERM application with DOL before petitioning USCIS, making direct sponsorship the standard path to a U.S. green card in this field.
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Get Access To All JobsCompensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location:
Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
Qualifications
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Compensation Type: Hourly
Highgate Hotels:
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Location:
Located in Boston’s Back Bay neighborhood, we’re a 5-minute walk from Prudential Center and three blocks from Fenway Park – home of the Boston Red Sox. The Charles River, Boston Commons, and many historical and cultural venues are within walking distance. Our hotel also features a fitness center and a Corner Pantry.
Overview:
The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Monitor all VIP and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Highgate Hotel credit policies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Assist the G.S.M. in ensuring that employees are following and maintaining standards (i.e., answering phones, callbacks to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Responsible for issued house bank.
- Be able to perform all duties of Guest Services Agent.
- Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Monitor key control to maintain hotel security.
- Ensure the maximization of room revenue through Rooms Merchandising.
- Answer all guest inquiries in a timely and professional nature.
- Be involved in departmental meeting, planning and execution.
- Help maintain productivity levels at or above budgeted standards.
- Assist in training and cross training of new hires and current employees on a regular basis.
Qualifications
- High School diploma or equivalent required.
- At least 2 to 3 years of progressive experience in a hotel or a related field required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Guest Service Supervisor
Document your supervisory experience precisely
PERM requires the employer to define the job duties and minimum requirements before filing. Make sure your resume reflects the exact supervisory scope, staff count, and service standards the role demands, so your credentials align with the certified job description.
Target hotel groups with in-house immigration support
Large hospitality groups with dedicated HR or legal teams file PERM applications routinely and understand the DOL process. Smaller independent properties often lack the infrastructure to sponsor, so prioritize employers whose organizational size signals an established hiring pipeline.
Verify the prevailing wage before accepting an offer
DOL requires your offered wage to meet or exceed the prevailing wage for your location and job level. Use the OFLC Wage Search to check the wage level yourself before the employer files, so there are no surprises during PERM certification.
Search sponsoring employers using Migrate Mate
Filter by job title and location on Migrate Mate to find Guest Service Supervisor roles at employers with active PERM and I-140 filing histories. This cuts out properties that have never sponsored a green card, letting you focus your applications where sponsorship is actually feasible.
Clarify the PERM timeline with your employer early
PERM labor certification alone can take six to twelve months before USCIS even receives the I-140 petition. Raise this timeline with hiring managers during the offer stage so both sides set accurate expectations about when permanent residency status is realistically achievable.
Request concurrent I-485 filing if your priority date allows
If your country of birth and visa category have a current priority date in the Visa Bulletin, you may file the I-485 adjustment of status concurrently with the I-140. This can shorten your total wait for a green card by months rather than waiting sequentially.
Guest Service Supervisor jobs are hiring across the US. Find yours.
Find Guest Service Supervisor JobsGuest Service Supervisor Green Card Sponsorship: Frequently Asked Questions
Does a Guest Service Supervisor role qualify for EB-2 or EB-3 green card sponsorship?
Most Guest Service Supervisor positions qualify under EB-3 as skilled workers, since the role typically requires at least two years of training or experience. EB-2 sponsorship is available if the position genuinely requires an advanced degree and the employer can document that requirement. Your employer's legal counsel will determine which category fits the role during PERM preparation.
How does PERM green card sponsorship differ from H-1B sponsorship for this role?
PERM sponsorship leads to permanent residency rather than a temporary visa status, and EB-3 has no annual lottery. The tradeoff is time: PERM labor certification, I-140 approval, and I-485 adjustment of status together take two to four years for most countries. H-1B provides faster initial authorization but requires renewal and offers no direct path to a green card on its own.
How can I find Guest Service Supervisor jobs where employers will sponsor a green card?
Migrate Mate lets you filter specifically for Guest Service Supervisor roles at employers with documented PERM and I-140 filing histories, so you're not applying blindly to properties that have never sponsored a foreign worker. Searching this way focuses your effort on employers who already understand the DOL and USCIS process.
What does the employer have to prove during the PERM process for this role?
DOL requires the employer to conduct a supervised recruitment process showing no qualified U.S. workers were available for the position at the offered wage. The employer must advertise the role, document all applicants considered, and certify that every rejection of a U.S. applicant was based on lawful job-related reasons before PERM can be approved.
Can my priority date affect how long I wait for a green card as a Guest Service Supervisor?
Yes. Your priority date is set when USCIS receives the I-140 petition, and it determines your place in line for a visa number. Applicants born in countries with high immigration demand, such as India or China, may face backlogs of several years even after I-140 approval. Applicants from most other countries can often file I-485 shortly after I-140 approval with no significant backlog wait.
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