IT Support Specialist Green Card Jobs
IT Support Specialist roles qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification, which requires your employer to document that no qualified U.S. worker is available before filing your I-140 petition. Sponsorship is permanent residency, not a temporary status, and IT support roles with specialized systems experience regularly clear the prevailing-wage and specialty requirements.
See All IT Support Specialist JobsOverview
Showing 5 of 385+ IT Support Specialist jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 385+ IT Support Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Specialist roles.
Get Access To All JobsAt International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About the role
The primary roles and objectives of the IT Support Specialist are:
- Deliver timely and effective day to day technical support to end users, ensuring minimal disruption to business operations.
- Maintain accurate and up-to-date technical documentation, including configuration guides, installation procedures, and knowledge base articles.
- Ensure high availability of computer systems in alignment with agreed service levels, meeting end-user support expectations and receiving positive stakeholder feedback.
- Provide basic technical support to IT requests and incidents related to back-end Infrastructure when and where required.
This is a full-time Monday to Friday role based out of our Houston office. The hours are 8:00 am until 5:00 pm.
Key responsibilities
- Provide day-to-day technical support for end user hardware, software, and application issues.
- Install, configure, troubleshoot, and resolve problems related to laptops, desktops, operating systems, applications, printers, and other peripherals.
- Manage and update the ServiceNow ticketing system to log, track, and resolve incidents and service requests efficiently.
- Provide Level 2 support for incidents escalated by the Service Desk, ensuring timely and effective resolution.
- Provide basic Infrastructure and Systems Administration support under the guidance of the Infrastructure Team.
- Maintain accurate and up-to-date inventory records of IT assets in ServiceNow, including hardware, software licenses, peripherals, and associated services.
- Collaborate with vendors and the corporate IT team to resolve complex IT issues and fulfil service requests.
- Execute IT related tasks for employee onboarding and offboarding processes effectively.
- Fulfil IT service requests in accordance with defined processes and procedures as directed by the IT Director.
- Maintain and update SharePoint with relevant IT support documentation and user guides.
- Assist the IT Director in project implementation and delivery of new IT initiatives.
- Proactively keep the IT Director informed on IT service performance, highlight any service interruptions, and ensure user concerns are appropriately escalated for timely resolution.
- Prioritize IT support tasks based on business impact and urgency.
- Perform root cause analysis for recurring or high impact technical issues affecting users or business operations and implement preventive measures to avoid future occurrences.
- Maintain accurate and up to date technical documentation, including configuration guides, installation procedures, and knowledge base.
- Liaise with external vendors and service providers for backend support and issue resolution.
- Support the IT Director during project implementation and new initiative roll outs.
- Actively contribute to group level IT initiatives and projects, ensuring effective local implementation and alignment with group standards.
- Provide guidance and training to end users on best practices and effective use of IT tools.
- Provide technical support to field users or remote offices using remote tools.
- Assist in software deployment, patch management, and updates as part of the IT operations lifecycle.
- Participate in change management activities, ensuring documentation and proper approval processes are followed.
- Drive automation and digitization of manual processes, including conversion of paper-based forms and Excel-based workflows into digital, automated, and scalable solutions to improve operational efficiency.
- Lead and execute end-to-end IT projects as assigned by the IT Director, ensuring successful delivery from initiation through implementation, adoption, and closure in alignment with business requirements.
About you
Required Work Experience
- Minimum 5 to 6 years of work experience in the field of IT and IT support.
- Proven track record in a Microsoft-centric environment is a must.
- Experience with a recognized ITSM tool preferably ServiceNow.
- Experience in the healthcare industry an advantage.
Mandatory technical skills:
- Administering Windows 11.
- Mobile device management.
- Administering and supporting M365 Products.
- Exposure to remote support tools (e.g., TeamViewer, AnyDesk, RDP, or similar).
- Administering and supporting Active Directory, Azure AD, Intune etc.
- Managing PABX or any Cloud Telephony System.
- Basic knowledge of Windows Server and Cisco Device Administration.
- Basic knowledge of Electronics Medical Records applications.
- Familiarity with cloud platforms like AWS or Azure could be a plus.
- Experience in Power BI for reporting, dashboard creation, and data visualization is an added advantage.
Required Qualifications
- Degree in the field of IT.
- Microsoft and CCNA certifications considered a distinct advantage.
- ITIL Certified considered a distinct advantage.
- Knowledge of HIPAA and ISO27001 compliance is preferred.
Required Languages
- English (oral and written) an absolute must.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we’re looking for talented individuals to join our team and make a difference.
About the role
The primary roles and objectives of the IT Support Specialist are:
- Deliver timely and effective day to day technical support to end users, ensuring minimal disruption to business operations.
- Maintain accurate and up-to-date technical documentation, including configuration guides, installation procedures, and knowledge base articles.
- Ensure high availability of computer systems in alignment with agreed service levels, meeting end-user support expectations and receiving positive stakeholder feedback.
- Provide basic technical support to IT requests and incidents related to back-end Infrastructure when and where required.
This is a full-time Monday to Friday role based out of our Houston office. The hours are 8:00 am until 5:00 pm.
Key responsibilities
- Provide day-to-day technical support for end user hardware, software, and application issues.
- Install, configure, troubleshoot, and resolve problems related to laptops, desktops, operating systems, applications, printers, and other peripherals.
- Manage and update the ServiceNow ticketing system to log, track, and resolve incidents and service requests efficiently.
- Provide Level 2 support for incidents escalated by the Service Desk, ensuring timely and effective resolution.
- Provide basic Infrastructure and Systems Administration support under the guidance of the Infrastructure Team.
- Maintain accurate and up-to-date inventory records of IT assets in ServiceNow, including hardware, software licenses, peripherals, and associated services.
- Collaborate with vendors and the corporate IT team to resolve complex IT issues and fulfil service requests.
- Execute IT related tasks for employee onboarding and offboarding processes effectively.
- Fulfil IT service requests in accordance with defined processes and procedures as directed by the IT Director.
- Maintain and update SharePoint with relevant IT support documentation and user guides.
- Assist the IT Director in project implementation and delivery of new IT initiatives.
- Proactively keep the IT Director informed on IT service performance, highlight any service interruptions, and ensure user concerns are appropriately escalated for timely resolution.
- Prioritize IT support tasks based on business impact and urgency.
- Perform root cause analysis for recurring or high impact technical issues affecting users or business operations and implement preventive measures to avoid future occurrences.
- Maintain accurate and up to date technical documentation, including configuration guides, installation procedures, and knowledge base.
- Liaise with external vendors and service providers for backend support and issue resolution.
- Support the IT Director during project implementation and new initiative roll outs.
- Actively contribute to group level IT initiatives and projects, ensuring effective local implementation and alignment with group standards.
- Provide guidance and training to end users on best practices and effective use of IT tools.
- Provide technical support to field users or remote offices using remote tools.
- Assist in software deployment, patch management, and updates as part of the IT operations lifecycle.
- Participate in change management activities, ensuring documentation and proper approval processes are followed.
- Drive automation and digitization of manual processes, including conversion of paper-based forms and Excel-based workflows into digital, automated, and scalable solutions to improve operational efficiency.
- Lead and execute end-to-end IT projects as assigned by the IT Director, ensuring successful delivery from initiation through implementation, adoption, and closure in alignment with business requirements.
About you
Required Work Experience
- Minimum 5 to 6 years of work experience in the field of IT and IT support.
- Proven track record in a Microsoft-centric environment is a must.
- Experience with a recognized ITSM tool preferably ServiceNow.
- Experience in the healthcare industry an advantage.
Mandatory technical skills:
- Administering Windows 11.
- Mobile device management.
- Administering and supporting M365 Products.
- Exposure to remote support tools (e.g., TeamViewer, AnyDesk, RDP, or similar).
- Administering and supporting Active Directory, Azure AD, Intune etc.
- Managing PABX or any Cloud Telephony System.
- Basic knowledge of Windows Server and Cisco Device Administration.
- Basic knowledge of Electronics Medical Records applications.
- Familiarity with cloud platforms like AWS or Azure could be a plus.
- Experience in Power BI for reporting, dashboard creation, and data visualization is an added advantage.
Required Qualifications
- Degree in the field of IT.
- Microsoft and CCNA certifications considered a distinct advantage.
- ITIL Certified considered a distinct advantage.
- Knowledge of HIPAA and ISO27001 compliance is preferred.
Required Languages
- English (oral and written) an absolute must.
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
See all 385+ IT Support Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Specialist roles.
Get Access To All JobsTips for Finding Green Card Sponsorship as an IT Support Specialist
Align your resume with PERM job requirements
Your resume must match the minimum requirements the employer will list in the PERM application exactly. If your credentials exceed those requirements, document only what the role needs to avoid PERM denial for overly restrictive qualifications.
Target employers already running PERM audits
Search DOL OFLC disclosure data for companies that have filed PERM applications for IT support roles. Employers with prior IT Support Specialist certifications have established workflows and legal counsel, which shortens your path to a filed petition.
Verify your role qualifies under EB-2 or EB-3
Use O*NET to confirm whether your IT Support Specialist duties align with the Job Zone 3 or Job Zone 4 classification. Roles requiring a bachelor's degree and specialized networking or cloud systems experience are more likely to qualify for EB-2 than general helpdesk positions.
Negotiate PERM filing into your offer letter
Ask employers to commit to a PERM start date in writing before you sign. Many IT support candidates accept offers assuming sponsorship will begin immediately, then wait 18 months or more before the employer files, losing priority date time.
Use Migrate Mate to find green-card-sponsoring employers
Search Migrate Mate to filter IT Support Specialist roles by employers with active PERM and I-140 filing history. This surfaces companies already running employment-based green card programs, not just those open to sponsorship in theory.
Request a prevailing-wage determination before PERM starts
Your employer must submit a prevailing-wage request to the OFLC Wage Search before advertising the role. Confirm they've done this early and that your offered salary meets or exceeds the DOL wage level for your work location, as underpaid offers get rejected.
IT Support Specialist jobs are hiring across the US. Find yours.
Find IT Support Specialist JobsIT Support Specialist Green Card Sponsorship: Frequently Asked Questions
Does an IT Support Specialist role qualify for EB-2 or EB-3 green card sponsorship?
Most IT Support Specialist roles qualify under EB-3 as skilled workers, particularly when the position requires a bachelor's degree and at least two years of specialized experience. Roles with advanced degree requirements or specialized cloud, cybersecurity, or enterprise systems responsibilities may qualify under EB-2. The specific duties and minimum requirements the employer documents in the PERM application determine which category applies.
How does green card sponsorship differ from H-1B sponsorship for IT Support Specialists?
Green card sponsorship through PERM leads to permanent residency rather than a temporary work authorization period. Unlike H-1B, there is no annual lottery at the EB-3 level for most countries, and your status does not expire as long as your application progresses. The tradeoff is time: PERM, I-140, and adjustment of status typically take two to five years, compared to a faster H-1B petition.
What does the PERM labor certification process require for IT support roles?
Your employer must conduct a supervised recruitment process through DOL to confirm no qualified U.S. worker is available for the position. For IT Support Specialist roles, that typically includes posting the job for 30 days, documenting candidate rejections with specific lawful reasons, and submitting the completed ETA 9089 form to OFLC. Audit rates are higher for IT roles, so documentation must be precise.
How can I find IT Support Specialist jobs where the employer already sponsors green cards?
Migrate Mate lets you search IT Support Specialist roles filtered by employers with confirmed PERM and I-140 filing history, so you're applying to companies that have already sponsored workers in similar roles rather than hoping a new employer will start a process. This significantly reduces the time between offer and filing.
Can I switch employers after my PERM is filed for an IT Support Specialist role?
You can change employers after your I-140 has been approved and your priority date is current, using AC21 portability, provided the new role is in the same or similar occupational classification. IT support roles generally port to other IT support or systems administration roles. Changing employers before I-140 approval means starting PERM over from the beginning with the new company.
See which IT Support Specialist employers are hiring and sponsoring visas right now.
Search IT Support Specialist Jobs