Green Card Manager Client Experience Jobs
Manager Client Experience roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document recruitment efforts before filing an I-140 petition. Many client experience management positions meet the advanced-degree threshold for EB-2, and corporate service teams at mid-size and enterprise companies routinely sponsor foreign professionals for permanent residency.
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Get Access To All JobsINTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
The Director, Client Delivery & Experience is the people leader primarily accountable for AI strategy, large-scale AI initiative delivery, and the tools, technology, and infrastructure capabilities that enable the client experience. This leader owns the business roadmap from use-case prioritization and business case development through Agile delivery, deployment, adoption, and measurable value realization, partnering with Technology, Product, data, and compliance teams to deliver scalable, responsible AI solutions.
The Director leads the strategy, performance, and ongoing evolution of the Client Management Enablement team, building AI and technology capabilities while maintaining operational readiness and service continuity. The team serves as a critical bridge across Account Management, Operations, Implementation, Product, and client stakeholders to drive readiness, issue resolution, and strategic initiatives. The Director retains oversight of annual readiness, go-live support, operational transitions, benefit and file updates, process maintenance, client-facing systems and tools, and cross-functional execution. The role establishes governance, priorities, resource plans, performance standards, and escalation pathways to deliver against client commitments and enterprise requirements. As a strategic advisor to senior leadership, the Director translates vision into actionable plans, anticipates upstream and downstream impacts, and advances client satisfaction, operational excellence, cost avoidance, and continuous improvement through AI-enabled capabilities.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
AI STRATEGY, TECHNOLOGY, AND LARGE-SCALE DELIVERY - PRIMARY ACCOUNTABILITY
- Own the AI strategy and prioritized portfolio for client management enablement; define use cases, business cases, investment recommendations, roadmaps, and measurable outcomes aligned to enterprise priorities.
- Drive large-scale, cross-functional AI initiatives from discovery and proof of concept through production deployment, adoption, and ongoing optimization; resources, dependencies, and business accountability.
AI DELIVERY AND PEOPLE LEADERSHIP
- Lead, coach, and develop the Enablement team with AI delivery as its primary priority; set clear expectations, provide ongoing feedback, support career development, and strengthen succession and retention.
- Create an inclusive, engaged, and high-performing team culture grounded in accountability, innovation, collaboration, continuous learning, and strong client advocacy.
- Align team structure, capacity, assignments, and skill development to client needs, enterprise priorities, seasonal readiness demands and changing business requirements.
- Build team proficiency in approved AI tools, technology platforms, Agile methodology, and responsible AI practices alongside PBM tools, client-facing systems, readiness practices, project management, reporting, issue management, and applicable client requirements.
- Provide leadership oversight for employee performance, workload balancing, quality, risk management, and timely escalation of barriers.
ENABLEMENT STRATEGY AND GOVERNANCE
- Define and evolve the Enablement operating model, service standards, governance, roles, processes, and measures to support consistent execution and a best-in-class client experience.
- Translate executive vision into prioritized AI and technology roadmaps; apply Agile methodology through backlog prioritization, user stories, acceptance criteria, sprint planning, reviews, and iterative releases with delivery partners.
- Establish governance for large-scale AI and cross-functional initiatives, including decision rights, milestones, dependencies, risks, resourcing, issue resolution, and executive reporting; partner on validation, human oversight, and ongoing AI performance monitoring.
- Oversee the creation, negotiation, interpretation, implementation, and maintenance of SOPs, reporting, and operational requirements.
- Identify opportunities for process improvement, organizational effectiveness, cost avoidance, automation, and standardization; ensure successful adoption and sustained results.
OPERATIONAL READINESS AND EXECUTION OVERSIGHT
- Provide leadership oversight of end-to-end annual readiness, go-live support, operational transitions, and the Readiness Governance Model.
- Ensure enterprise operational readiness plans include appropriate task sequencing, duration, ownership, dependencies, resources, risk mitigation, and full cross-functional execution.
- Monitor readiness health, aging inventory, key risks, client impacts, and execution progress; intervene when performance or client commitments are at risk.
- Ensure issues are resolved promptly and accurately through effective coordination, impact assessment, root cause analysis, remediation, and communication.
- Oversee deployment readiness, training, and adoption for AI-enabled and Optum Rx client-facing systems and tools, including scalable materials, consistent delivery practices, support readiness, and service continuity.
CLIENT AND CROSS-FUNCTIONAL LEADERSHIP
- Serve as an executive escalation point and strategic consultant for complex readiness, operational, and client-impacting matters.
- Build strong partnerships with clients and internal leaders across Account Management, Operations, Implementation, Product, Technology, Compliance, and other functional teams.
- Translate client and enterprise needs into AI tool, technology, and infrastructure requirements, including data access, integrations, scalability, reliability, and support; partner with Technology and architecture teams on solution selection and implementation while anticipating upstream and downstream impacts.
- Lead or sponsor cross-functional projects, process improvements, and organizational readiness efforts that improve client outcomes and advance enterprise priorities.
- Deliver and develop concise executive communication, decision support, dashboards, recommendations, and presentations for senior internal and external stakeholders.
PERFORMANCE, RISK, AND CONTINUOUS IMPROVEMENT
- Establish and monitor KPIs for AI portfolio delivery, adoption, solution quality, productivity, value realization, and technology reliability alongside readiness, service delivery, aging work, issue resolution, client impact, team capacity, and process performance.
- Use data and business analytics to identify trends, risks, resource needs, and improvement opportunities; drive corrective actions and sustained accountability.
- Promote disciplined project, change, and risk management practices across the team and partner organizations.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- 5+ years PBM experience
- 1+ years of experience evaluating and implementing tools and technology platforms, with working knowledge of supporting infrastructure, data integration, access controls, scalability, and production support in partnership with technical teams
- Experience leading annual PBM client readiness, go-live support, operational transitions, or large-scale change initiatives
- Solid working knowledge and practical application of Agile methodology, backlog management, user stories, acceptance criteria, iterative planning, and release delivery
- Advanced program and project management skills in governance, resource planning, dependencies, risk mitigation, and cross-functional execution
- Experience developing KPIs, dashboards, impact reporting, root cause analysis, remediation plans, SOPs, and executive materials
- Intermediate or above experience using PBM tools for operational reporting, issue management, claims adjudication, and client support, with the ability to guide and teach others
PREFERRED QUALIFICATIONS
- 3+ years of project or program management experience leading complex, cross-functional initiatives
- 3+ years of people leadership, team leadership, or comparable leadership responsibility
- Experience analyzing large data sets and making data-driven decisions
- Experience in health plan, or managed care operations; experience across multiple lines of business, including Medicare Part D, Medicaid, and CMS requirements
- Experience driving large-scale, cross-functional initiatives from strategy and business case through production implementation, adoption, and measurable business outcomes
- Experience using AI tools to improve business results and operations
- Client experience
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
INTRODUCTION
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
The Director, Client Delivery & Experience is the people leader primarily accountable for AI strategy, large-scale AI initiative delivery, and the tools, technology, and infrastructure capabilities that enable the client experience. This leader owns the business roadmap from use-case prioritization and business case development through Agile delivery, deployment, adoption, and measurable value realization, partnering with Technology, Product, data, and compliance teams to deliver scalable, responsible AI solutions.
The Director leads the strategy, performance, and ongoing evolution of the Client Management Enablement team, building AI and technology capabilities while maintaining operational readiness and service continuity. The team serves as a critical bridge across Account Management, Operations, Implementation, Product, and client stakeholders to drive readiness, issue resolution, and strategic initiatives. The Director retains oversight of annual readiness, go-live support, operational transitions, benefit and file updates, process maintenance, client-facing systems and tools, and cross-functional execution. The role establishes governance, priorities, resource plans, performance standards, and escalation pathways to deliver against client commitments and enterprise requirements. As a strategic advisor to senior leadership, the Director translates vision into actionable plans, anticipates upstream and downstream impacts, and advances client satisfaction, operational excellence, cost avoidance, and continuous improvement through AI-enabled capabilities.
You'll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
AI STRATEGY, TECHNOLOGY, AND LARGE-SCALE DELIVERY - PRIMARY ACCOUNTABILITY
- Own the AI strategy and prioritized portfolio for client management enablement; define use cases, business cases, investment recommendations, roadmaps, and measurable outcomes aligned to enterprise priorities.
- Drive large-scale, cross-functional AI initiatives from discovery and proof of concept through production deployment, adoption, and ongoing optimization; resources, dependencies, and business accountability.
AI DELIVERY AND PEOPLE LEADERSHIP
- Lead, coach, and develop the Enablement team with AI delivery as its primary priority; set clear expectations, provide ongoing feedback, support career development, and strengthen succession and retention.
- Create an inclusive, engaged, and high-performing team culture grounded in accountability, innovation, collaboration, continuous learning, and strong client advocacy.
- Align team structure, capacity, assignments, and skill development to client needs, enterprise priorities, seasonal readiness demands and changing business requirements.
- Build team proficiency in approved AI tools, technology platforms, Agile methodology, and responsible AI practices alongside PBM tools, client-facing systems, readiness practices, project management, reporting, issue management, and applicable client requirements.
- Provide leadership oversight for employee performance, workload balancing, quality, risk management, and timely escalation of barriers.
ENABLEMENT STRATEGY AND GOVERNANCE
- Define and evolve the Enablement operating model, service standards, governance, roles, processes, and measures to support consistent execution and a best-in-class client experience.
- Translate executive vision into prioritized AI and technology roadmaps; apply Agile methodology through backlog prioritization, user stories, acceptance criteria, sprint planning, reviews, and iterative releases with delivery partners.
- Establish governance for large-scale AI and cross-functional initiatives, including decision rights, milestones, dependencies, risks, resourcing, issue resolution, and executive reporting; partner on validation, human oversight, and ongoing AI performance monitoring.
- Oversee the creation, negotiation, interpretation, implementation, and maintenance of SOPs, reporting, and operational requirements.
- Identify opportunities for process improvement, organizational effectiveness, cost avoidance, automation, and standardization; ensure successful adoption and sustained results.
OPERATIONAL READINESS AND EXECUTION OVERSIGHT
- Provide leadership oversight of end-to-end annual readiness, go-live support, operational transitions, and the Readiness Governance Model.
- Ensure enterprise operational readiness plans include appropriate task sequencing, duration, ownership, dependencies, resources, risk mitigation, and full cross-functional execution.
- Monitor readiness health, aging inventory, key risks, client impacts, and execution progress; intervene when performance or client commitments are at risk.
- Ensure issues are resolved promptly and accurately through effective coordination, impact assessment, root cause analysis, remediation, and communication.
- Oversee deployment readiness, training, and adoption for AI-enabled and Optum Rx client-facing systems and tools, including scalable materials, consistent delivery practices, support readiness, and service continuity.
CLIENT AND CROSS-FUNCTIONAL LEADERSHIP
- Serve as an executive escalation point and strategic consultant for complex readiness, operational, and client-impacting matters.
- Build strong partnerships with clients and internal leaders across Account Management, Operations, Implementation, Product, Technology, Compliance, and other functional teams.
- Translate client and enterprise needs into AI tool, technology, and infrastructure requirements, including data access, integrations, scalability, reliability, and support; partner with Technology and architecture teams on solution selection and implementation while anticipating upstream and downstream impacts.
- Lead or sponsor cross-functional projects, process improvements, and organizational readiness efforts that improve client outcomes and advance enterprise priorities.
- Deliver and develop concise executive communication, decision support, dashboards, recommendations, and presentations for senior internal and external stakeholders.
PERFORMANCE, RISK, AND CONTINUOUS IMPROVEMENT
- Establish and monitor KPIs for AI portfolio delivery, adoption, solution quality, productivity, value realization, and technology reliability alongside readiness, service delivery, aging work, issue resolution, client impact, team capacity, and process performance.
- Use data and business analytics to identify trends, risks, resource needs, and improvement opportunities; drive corrective actions and sustained accountability.
- Promote disciplined project, change, and risk management practices across the team and partner organizations.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- 5+ years PBM experience
- 1+ years of experience evaluating and implementing tools and technology platforms, with working knowledge of supporting infrastructure, data integration, access controls, scalability, and production support in partnership with technical teams
- Experience leading annual PBM client readiness, go-live support, operational transitions, or large-scale change initiatives
- Solid working knowledge and practical application of Agile methodology, backlog management, user stories, acceptance criteria, iterative planning, and release delivery
- Advanced program and project management skills in governance, resource planning, dependencies, risk mitigation, and cross-functional execution
- Experience developing KPIs, dashboards, impact reporting, root cause analysis, remediation plans, SOPs, and executive materials
- Intermediate or above experience using PBM tools for operational reporting, issue management, claims adjudication, and client support, with the ability to guide and teach others
PREFERRED QUALIFICATIONS
- 3+ years of project or program management experience leading complex, cross-functional initiatives
- 3+ years of people leadership, team leadership, or comparable leadership responsibility
- Experience analyzing large data sets and making data-driven decisions
- Experience in health plan, or managed care operations; experience across multiple lines of business, including Medicare Part D, Medicaid, and CMS requirements
- Experience driving large-scale, cross-functional initiatives from strategy and business case through production implementation, adoption, and measurable business outcomes
- Experience using AI tools to improve business results and operations
- Client experience
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.
UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
See all 347+ Green Card Manager Client Experience Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship in Manager Client Experience
Document your client-facing leadership outcomes
PERM requires your employer to prove your qualifications match the role's minimum requirements. Gather performance reviews, NPS or CSAT reports, and retention metrics that demonstrate measurable client experience outcomes before your employer initiates the DOL filing.
Target employers with active PERM filing histories
Financial services, SaaS, healthcare administration, and management consulting firms file PERM applications for client experience managers regularly. Use Migrate Mate to filter companies by green card sponsorship history so you focus your search on employers already familiar with the PERM process.
Verify your role qualifies under EB-2 before assuming EB-3
If the position requires a master's degree or your employer will request a National Interest Waiver, EB-2 applies. If a bachelor's degree suffices, EB-3 is more likely. Ask recruiters early whether the job description is written to support an advanced-degree requirement.
Ask how your employer handles the PERM recruitment phase
PERM mandates a formal recruitment period where the employer advertises the role and documents that no qualified U.S. worker was available. Understand whether your employer uses in-house immigration counsel or a third-party firm, because this affects your filing timeline significantly.
Benchmark your compensation against OFLC Wage Search data
DOL assigns a prevailing wage level to your PERM application based on job duties and geography. Pull the current prevailing wage for your specific O*NET occupation code and metro area using the OFLC Wage Search tool before negotiating your offer.
Clarify concurrent filing eligibility with your immigration contact
For EB-3 applicants from most countries, USCIS allows concurrent filing of I-140 and I-485 when a visa number is immediately available, which can shorten your wait for permanent residency. Confirm your priority date and country of birth early in the offer discussion.
Green Card Manager Client Experience: Frequently Asked Questions
Does a Manager Client Experience role qualify for EB-2 or EB-3 green card sponsorship?
Most Manager Client Experience positions qualify for EB-3 sponsorship when they require a bachelor's degree in business, communications, or a related field. If your employer specifies a master's degree as the minimum requirement, the role may qualify under EB-2. The job description your employer submits to DOL during the PERM process determines which category applies, so the exact wording matters.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa with an annual lottery and a six-year base limit, while PERM-based green card sponsorship leads to permanent residency with no annual cap at the EB-3 level for most countries. The PERM process takes longer upfront, often 12 to 24 months before USCIS approves the I-140, but the outcome is a path to lawful permanent residency rather than a renewable temporary status.
Which industries sponsor green cards for client experience managers most frequently?
Financial services, enterprise software, healthcare administration, and management consulting firms sponsor PERM applications for client experience managers at a higher rate than other sectors. These industries maintain large client-facing teams and have established immigration programs. Use Migrate Mate to search for Manager Client Experience roles filtered by employers with active green card sponsorship histories.
What documents should I prepare before my employer starts the PERM process?
Gather certified transcripts, your diploma, any professional certifications relevant to client experience management, and dated employment records showing your job titles and responsibilities. Your employer's immigration counsel will use these to establish that your qualifications meet the PERM-defined minimum requirements for the role. Gaps or inconsistencies in your documentation can delay the DOL audit review.
How long does the full green card process take for a Manager Client Experience role?
From PERM labor certification through I-140 approval and I-485 adjustment of status, the process typically runs two to four years for applicants born in most countries where visa numbers are current. Applicants from India or China face significantly longer backlogs at the EB-3 level due to per-country limits. USCIS publishes monthly Visa Bulletins that track priority date movement, which determines when you can file for adjustment of status.