Green Card Manager Client Experience Jobs
Manager Client Experience roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires employers to document recruitment efforts before filing an I-140 petition. Many client experience management positions meet the advanced-degree threshold for EB-2, and corporate service teams at mid-size and enterprise companies routinely sponsor foreign professionals for permanent residency.
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Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, CX Enablement plays a pivotal role in supporting and enhancing the Client Experience (CX) function, ensuring that teams are equipped with the tools, resources, and processes needed to deliver exceptional customer interactions. This position sits below manager level and is ideal for candidates with strong organizational, analytical, and communication skills who are passionate about driving CX excellence and continuous improvement.
Responsibilities
- Collaborate with CX leadership and cross-functional teams to identify enablement needs and implement solutions that enhance customer engagement and satisfaction.
- Support the development and rollout of CX training materials, playbooks, and best practices for customer-facing teams.
- Assist in the design and optimization of CX processes, leveraging data and feedback to drive improvements.
- Coordinate and track enablement initiatives, ensuring timely delivery and adoption across relevant departments.
- Maintain CX knowledge bases, FAQs, and resource libraries to ensure accessibility and up-to-date information.
- Help facilitate workshops, training sessions, and onboarding programs for new hires and existing staff.
- Monitor key CX metrics and provide regular reporting to stakeholders, highlighting areas of opportunity and success.
- Partner with technology and analytics teams to support the implementation of CX tools, platforms, and dashboards.
- Champion CX by using client insights and collaborating on initiatives to close experience gaps.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
- 3+ years of experience in customer experience, enablement, project management, learning and development or related roles.
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Excellent written and verbal communication skills.
- Proficiency with CX platforms, CRM systems, and Microsoft Office Suite; familiarity with data analytics tools is a plus.
- Ability to work collaboratively in a fast-paced, cross-functional environment.
- Passion for customer-centricity and continuous improvement.
- Experience in a CX enablement or training capacity within a large organization preferred.
- Analytical mindset with attention to detail.
- Proactive problem-solving skills and a drive for results.
- Adaptability to changing business needs and priorities.
The pay rate range for this job position is $88,920 to $134,860. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description
The Senior Associate, CX Enablement plays a pivotal role in supporting and enhancing the Client Experience (CX) function, ensuring that teams are equipped with the tools, resources, and processes needed to deliver exceptional customer interactions. This position sits below manager level and is ideal for candidates with strong organizational, analytical, and communication skills who are passionate about driving CX excellence and continuous improvement.
Responsibilities
- Collaborate with CX leadership and cross-functional teams to identify enablement needs and implement solutions that enhance customer engagement and satisfaction.
- Support the development and rollout of CX training materials, playbooks, and best practices for customer-facing teams.
- Assist in the design and optimization of CX processes, leveraging data and feedback to drive improvements.
- Coordinate and track enablement initiatives, ensuring timely delivery and adoption across relevant departments.
- Maintain CX knowledge bases, FAQs, and resource libraries to ensure accessibility and up-to-date information.
- Help facilitate workshops, training sessions, and onboarding programs for new hires and existing staff.
- Monitor key CX metrics and provide regular reporting to stakeholders, highlighting areas of opportunity and success.
- Partner with technology and analytics teams to support the implementation of CX tools, platforms, and dashboards.
- Champion CX by using client insights and collaborating on initiatives to close experience gaps.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
- 3+ years of experience in customer experience, enablement, project management, learning and development or related roles.
- Strong organizational skills with the ability to manage multiple projects and priorities.
- Excellent written and verbal communication skills.
- Proficiency with CX platforms, CRM systems, and Microsoft Office Suite; familiarity with data analytics tools is a plus.
- Ability to work collaboratively in a fast-paced, cross-functional environment.
- Passion for customer-centricity and continuous improvement.
- Experience in a CX enablement or training capacity within a large organization preferred.
- Analytical mindset with attention to detail.
- Proactive problem-solving skills and a drive for results.
- Adaptability to changing business needs and priorities.
The pay rate range for this job position is $88,920 to $134,860. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Manager Client Experience
Document your client-facing leadership outcomes
PERM requires your employer to prove your qualifications match the role's minimum requirements. Gather performance reviews, NPS or CSAT reports, and retention metrics that demonstrate measurable client experience outcomes before your employer initiates the DOL filing.
Target employers with active PERM filing histories
Financial services, SaaS, healthcare administration, and management consulting firms file PERM applications for client experience managers regularly. Use Migrate Mate to filter companies by green card sponsorship history so you focus your search on employers already familiar with the PERM process.
Verify your role qualifies under EB-2 before assuming EB-3
If the position requires a master's degree or your employer will request a National Interest Waiver, EB-2 applies. If a bachelor's degree suffices, EB-3 is more likely. Ask recruiters early whether the job description is written to support an advanced-degree requirement.
Ask how your employer handles the PERM recruitment phase
PERM mandates a formal recruitment period where the employer advertises the role and documents that no qualified U.S. worker was available. Understand whether your employer uses in-house immigration counsel or a third-party firm, because this affects your filing timeline significantly.
Benchmark your compensation against OFLC Wage Search data
DOL assigns a prevailing wage level to your PERM application based on job duties and geography. Pull the current prevailing wage for your specific O*NET occupation code and metro area using the OFLC Wage Search tool before negotiating your offer.
Clarify concurrent filing eligibility with your immigration contact
For EB-3 applicants from most countries, USCIS allows concurrent filing of I-140 and I-485 when a visa number is immediately available, which can shorten your wait for permanent residency. Confirm your priority date and country of birth early in the offer discussion.
Green Card Manager Client Experience: Frequently Asked Questions
Does a Manager Client Experience role qualify for EB-2 or EB-3 green card sponsorship?
Most Manager Client Experience positions qualify for EB-3 sponsorship when they require a bachelor's degree in business, communications, or a related field. If your employer specifies a master's degree as the minimum requirement, the role may qualify under EB-2. The job description your employer submits to DOL during the PERM process determines which category applies, so the exact wording matters.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa with an annual lottery and a six-year base limit, while PERM-based green card sponsorship leads to permanent residency with no annual cap at the EB-3 level for most countries. The PERM process takes longer upfront, often 12 to 24 months before USCIS approves the I-140, but the outcome is a path to lawful permanent residency rather than a renewable temporary status.
Which industries sponsor green cards for client experience managers most frequently?
Financial services, enterprise software, healthcare administration, and management consulting firms sponsor PERM applications for client experience managers at a higher rate than other sectors. These industries maintain large client-facing teams and have established immigration programs. Use Migrate Mate to search for Manager Client Experience roles filtered by employers with active green card sponsorship histories.
What documents should I prepare before my employer starts the PERM process?
Gather certified transcripts, your diploma, any professional certifications relevant to client experience management, and dated employment records showing your job titles and responsibilities. Your employer's immigration counsel will use these to establish that your qualifications meet the PERM-defined minimum requirements for the role. Gaps or inconsistencies in your documentation can delay the DOL audit review.
How long does the full green card process take for a Manager Client Experience role?
From PERM labor certification through I-140 approval and I-485 adjustment of status, the process typically runs two to four years for applicants born in most countries where visa numbers are current. Applicants from India or China face significantly longer backlogs at the EB-3 level due to per-country limits. USCIS publishes monthly Visa Bulletins that track priority date movement, which determines when you can file for adjustment of status.