Green Card Principal Customer Success Manager Jobs
Principal Customer Success Manager roles qualify for EB-2 or EB-3 green card sponsorship when employers can demonstrate through PERM labor certification that no qualified U.S. worker is available. Your advanced degree or progressive experience in customer success drives the category determination, and per-country priority date backlogs mean early planning matters.
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Get Access To All JobsMeet Yubico
Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.
Why Join Our Mission?
At Yubico, We Are Guided By a Shared Belief That Your Work Matters. We Operate Under a Cultural Philosophy Of Speed With Integrity, Pushing The Boundaries Of Technology To Secure The AI Frontier—protecting Both Human And Agentic AI Interactions—and Leading The Transition To Post-quantum Cryptography. In Everything We Do, We Live By Our Core Values
Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience.
Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult.
* One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.
Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.
At Yubico, We Offer
Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world.
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities.
The Role
Yubico is seeking a Principal Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The Principal CSM role is essential in ensuring the support and happiness of our customers. As a Principal CSM, you will be responsible for assisting customers through their entire Yubico journey from start to finish. Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, expansion, and renewal.
Tasks & Responsibilities
- Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users
- Serve as a trusted advisor to C-level executives, program leaders, and technical teams, providing strategic guidance and thought leadership
- Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
- Maintain an ongoing cadence of communicating with customers about their roll-out, adoption, and challenges throughout their customer journey
- Marshall resources across Yubico as needed to support customers requirements
- Act as a proxy for CSM Leadership in cross-functional forums and channel enterprise market insights directly into Product and GTM strategies
- Own Yubico’s highest-value marquee accounts and drive retention, renewals, and growth by understanding their business needs and helping them succeed in utilizing Yubico products and services
- Serve as the primary buffer and resolution lead for critical account escalations before manager intervention
- Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
- Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
- Act as the ultimate subject matter expert, role model, and trusted advisor within the CSM organization, tracking recurring account trends to coach peers and elevate overall team capabilities
- Design and roll out scalable CSM frameworks, curricula, and playbooks that solve systemic operational challenges and offload leadership burden
- Plan and oversee special projects when non-standard account needs arise
Basic Qualifications
- One or more of the following:
+ Ten (10) years’ or more experience in Customer Success Management
+ Ten (10) years’ experience in information technology
+ Five (5) years’ experience in security
- Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product
- Demonstrable track record of working and leading within an internal matrix account team consisting of Sales, Solutions engineers, and Professional Services all interacting with accounts
- Possess exceptional presentation, communication, and project management skills, particularly when engaging with C-level executives to align technical goals with business value
- Guide executive decision making through insight and credible challenge when necessary
- Excellent problem-solving abilities and ability to clearly articulate issues and solutions cross functionally, both internally and externally
- Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
- Driven, self-motivated, enthusiastic, and with a “can do” attitude
- Flexible approach, able to operate effectively with uncertainty and change
- Familiarity with or ability to rapidly master the technical terminology and platforms used in Identity Access Management and Authentication
- Proficiency with modern Customer Success and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)
Our U.S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously. Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work.
This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.
Salary Pay Range: $180,000 USD - $195,000 USD
We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.
We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.
Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice.
We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.
As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights.
In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.
Meet Yubico
Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.
Why Join Our Mission?
At Yubico, We Are Guided By a Shared Belief That Your Work Matters. We Operate Under a Cultural Philosophy Of Speed With Integrity, Pushing The Boundaries Of Technology To Secure The AI Frontier—protecting Both Human And Agentic AI Interactions—and Leading The Transition To Post-quantum Cryptography. In Everything We Do, We Live By Our Core Values
Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience.
Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult.
* One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.
Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program, offering free open-source repositories, libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.
At Yubico, We Offer
Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority.
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world.
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities.
The Role
Yubico is seeking a Principal Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The Principal CSM role is essential in ensuring the support and happiness of our customers. As a Principal CSM, you will be responsible for assisting customers through their entire Yubico journey from start to finish. Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, expansion, and renewal.
Tasks & Responsibilities
- Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users
- Serve as a trusted advisor to C-level executives, program leaders, and technical teams, providing strategic guidance and thought leadership
- Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
- Maintain an ongoing cadence of communicating with customers about their roll-out, adoption, and challenges throughout their customer journey
- Marshall resources across Yubico as needed to support customers requirements
- Act as a proxy for CSM Leadership in cross-functional forums and channel enterprise market insights directly into Product and GTM strategies
- Own Yubico’s highest-value marquee accounts and drive retention, renewals, and growth by understanding their business needs and helping them succeed in utilizing Yubico products and services
- Serve as the primary buffer and resolution lead for critical account escalations before manager intervention
- Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
- Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
- Act as the ultimate subject matter expert, role model, and trusted advisor within the CSM organization, tracking recurring account trends to coach peers and elevate overall team capabilities
- Design and roll out scalable CSM frameworks, curricula, and playbooks that solve systemic operational challenges and offload leadership burden
- Plan and oversee special projects when non-standard account needs arise
Basic Qualifications
- One or more of the following:
+ Ten (10) years’ or more experience in Customer Success Management
+ Ten (10) years’ experience in information technology
+ Five (5) years’ experience in security
- Experience managing relationships with large, complex, multi-geographical enterprises with a technical enterprise product
- Demonstrable track record of working and leading within an internal matrix account team consisting of Sales, Solutions engineers, and Professional Services all interacting with accounts
- Possess exceptional presentation, communication, and project management skills, particularly when engaging with C-level executives to align technical goals with business value
- Guide executive decision making through insight and credible challenge when necessary
- Excellent problem-solving abilities and ability to clearly articulate issues and solutions cross functionally, both internally and externally
- Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities, and anticipate their needs
- Driven, self-motivated, enthusiastic, and with a “can do” attitude
- Flexible approach, able to operate effectively with uncertainty and change
- Familiarity with or ability to rapidly master the technical terminology and platforms used in Identity Access Management and Authentication
- Proficiency with modern Customer Success and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)
Our U.S. benefits are designed for your overall well-being:
Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously. Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work.
This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.
Salary Pay Range: $180,000 USD - $195,000 USD
We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law.
We'd love to learn about what you can add to our diverse team. We are an E-Verify Participating Employer. Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.
Personal data submitted through this form is used for managing Yubico’s recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice.
We only keep your personal data for as long as necessary and in compliance with Yubico’s record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at jobs@yubico.com to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.
As part of providing the requested service, we will transfer your data to be processed by Greenhouse Software Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights.
In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.
See all 68+ Green Card Principal Customer Success Manager Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Principal Customer Success Manager
Document progressive experience by customer segment
PERM requires your employer to define the job's minimum requirements precisely. Build a career record that maps your experience to specific verticals, enterprise vs. mid-market accounts, or platform types, so the job description is defensible and tailored to your actual background.
Search Migrate Mate for verified green card sponsors
Target companies with confirmed PERM filing history for customer success roles. Migrate Mate lists employers with verified employment-based green card sponsorship records, so you can focus your applications on organizations that have already committed to this process for similar positions.
Check your prevailing wage tier before negotiating
DOL assigns a wage level to your PERM position based on duties and experience. Use the OFLC Wage Search to find the prevailing wage for Principal Customer Success Manager roles in your target metro before accepting an offer, so your negotiated salary clears the required threshold.
Prioritize employers with dedicated immigration counsel
PERM recruitment timelines run 60 to 90 days and require documented advertising steps. Employers without established immigration processes often stall or abandon filings mid-stage. During interviews, ask directly whether the company has handled PERM before and who manages the process internally.
Understand your EB category before the I-140 is filed
If your employer files under EB-3 when you qualify for EB-2, your priority date position may be less favorable than it needs to be. Confirm with USCIS guidance or your employer's attorney whether your master's degree or five years of progressive experience supports an EB-2 filing.
Track your priority date against the Visa Bulletin monthly
Nationals of India and China face significant backlogs in employment-based categories. Once your I-140 is approved, monitor the USCIS Visa Bulletin to understand when your priority date becomes current, since this directly determines when you can file your I-485 adjustment of status application.
Green Card Principal Customer Success Manager: Frequently Asked Questions
Does a Principal Customer Success Manager role qualify for EB-2 or EB-3 green card sponsorship?
Most Principal Customer Success Manager positions qualify under EB-2 if the role requires a master's degree or a bachelor's degree plus five years of progressive experience. EB-3 applies when a bachelor's degree alone meets the minimum requirements. Your employer's attorney drafts the job description to match PERM's minimum requirements, and that language determines which category USCIS adjudicates under.
How is green card sponsorship different from H-1B sponsorship for this role?
H-1B visa sponsorship is temporary and renewable, while green card sponsorship leads to lawful permanent residence. The process differs significantly: your employer must complete PERM labor certification with the Department of Labor, including a prevailing wage determination and a formal recruitment test, before filing the I-140 petition with USCIS. There is no lottery, but per-country annual limits create priority date backlogs for some nationalities.
How do I find employers who sponsor green cards for Principal Customer Success Manager positions?
Migrate Mate is the most direct way to identify employers with verified PERM filing history for customer success roles. Beyond that, you can research companies with established immigration programs and ask during interviews whether the organization has completed PERM filings for similar positions before. Employers with prior experience move through the process faster and with fewer procedural errors.
What happens to my green card case if I change jobs after the I-140 is approved?
AC21 job portability allows you to change employers once your I-485 adjustment of status application has been pending for 180 days or more, provided the new role is in the same or a substantially similar occupation. Your approved priority date can also carry over to a new employer's I-140 filing, but only after the original I-140 was approved. These are two separate rules that apply at different stages.
How long does the PERM process take for a Principal Customer Success Manager role?
The PERM timeline varies depending on DOL workload and whether your employer pursues supervised recruitment. The prevailing wage determination alone can take several months before the formal recruitment phase begins. DOL then reviews the PERM application after the 60-to-90-day recruitment period closes. Audits add additional time. USCIS publishes current processing estimates, and your employer's attorney should provide a realistic project timeline at the outset.