Green Card Professional Services Engineer Jobs
Professional Services Engineer roles sit squarely within the EB-2 and EB-3 specialty occupation framework, making PERM labor certification the standard sponsorship path. Employers file a PERM application with DOL, then an I-140 petition with USCIS, converting your technical expertise into permanent U.S. residency.
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Get Access To All JobsINTRODUCTION
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
JOB TITLE: Professional Services Engineer
DEPARTMENT: Commercial (Field Service)
EXEMPT / NON-EXEMPT: Exempt
SUPERVISOR’S JOB TITLE: Sr Director, Service Operations
LOCATION: Atlanta GA
Position Summary
As a Professional Service Engineer, you are responsible for delivering advanced technical implementation, integration, and support for Natus Neurology systems, with a primary focus on server architecture, infrastructure design, and enterprise-level deployments. You serve as a technical expert throughout the customer lifecycle, partnering with customer IT teams to design, implement, and optimize system architecture to ensure performance, scalability, and reliability for our Neurology Product lines.
This role requires strong technical knowledge, consultative engagement, and cross-functional collaboration to support successful installations, integrations, and escalations.
Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Technical Implementation & Solution Design
- Manage Neurology software implementations in customer-hosted architectures including Server architecture, MSSQL database support, remote application delivery, VDI builds, storage configurations, HL7 integrations & networking/routing.
- Ensure solutions align with customer IT standards and Natus system requirements
- Engage customers to understand technical requirements and translate into clear implementation plans
- Partner with customer teams to ensure infrastructure readiness and secure data flows
Escalation Support & Issue Resolution
- Serve as escalation point for complex technical issues, including remote and occasional onsite troubleshooting support
- Communicate status, risks, and resolution progress to customers and internal stakeholders
- Report product issues to Engineering via JIRA and support follow-up investigations
Documentation and Compliance
- Maintain accurate CRM documentation, including project notes, time entries, and required customer records
- Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
- Use only approved documentation in line with company guidelines
Continuous Learning & Contribution to Culture
- Participate in product and internal training to stay current with software and hardware developments
- Maintain expertise in relevant technologies and certifications
- Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Qualifications & Experience
Education and/or Experience
- Bachelor’s or Higher degree in a related field, from an accredited college or university is required
- 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred
- Certification in at least 2 of the following areas or equivalents: SQL Server database administration, Server Administration, Citrix Virtual Apps, VMWare Horizon, HL7 Interface administration, Isilon or Pure Storage Administration, Cloud Architecting. Other similar certificates will be considered.
Key Competencies
- Strong hardware installation and software configuration skill level, with high attention to detail
- Excellent written, verbal, and customer-facing communication skills
- Calm, methodical approach to problem-solving and issue resolution
- Ability to manage multiple priorities and adapt to changing project requirements
- Customer-first mindset with a focus on professionalism and accountability
- When needed able to support self-directed work style with the ability to operate independently in dynamic environments
- Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
Technical Skills and Abilities
- Strong understanding of Microsoft SQL Server requirements, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
- Strong knowledge of Microsoft Windows desktop and server operating systems, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
- Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
- Strong knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies.
- Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
- Strong knowledge of storage backends, shared storage, and virtualized server environments used to support enterprise applications.
- Strong knowledge of IT tools for security & monitoring.
- Strong knowledge of JavaScript & Mirth Interfaces.
Travel Required: Up to 10% annually
Other Requirements
- Must live in assigned territory, near a major airport
- Must have a valid passport
- Must have valid driver's license and clean driving record
- Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Language & Problem-Solving Skills
- Ability to interpret and apply technical, clinical, and business documentation
- Able to communicate clearly through reports, training sessions, and customer interactions
- Able to solve practical problems in varied and evolving situations
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Travel to customer sites by air, car, or train
- Standing, walking, and moving within hospital or clinical settings
- Assembling and handling equipment, including occasional lifting of up to 50 pounds
- Bending, stooping, or kneeling during installation activities
Success in Role
- Deliver successful complex system implementations aligned to customer IT environments
- Achieve high customer satisfaction in technical deployments and integrations
- Resolve escalations effectively and serve as a trusted technical expert
- Maintain accurate and compliant documentation across all engagements
- Contribute to improved system performance, scalability, and reliability
LI-REMOTE
Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $85,000 -100,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
INTRODUCTION
FOR MORE THAN 80 YEARS, Natus has been working in collaboration with clinicians to deliver industry-leading neuro solutions that help providers more easily make sense of the body’s signals. Engineered with input from those who have lived the care experience, our technology simplifies complex processes and improves accuracy and efficiency. There is a role for everyone who wants to be part of the innovative solutions at Natus Neuro.
JOB TITLE: Professional Services Engineer
DEPARTMENT: Commercial (Field Service)
EXEMPT / NON-EXEMPT: Exempt
SUPERVISOR’S JOB TITLE: Sr Director, Service Operations
LOCATION: Atlanta GA
Position Summary
As a Professional Service Engineer, you are responsible for delivering advanced technical implementation, integration, and support for Natus Neurology systems, with a primary focus on server architecture, infrastructure design, and enterprise-level deployments. You serve as a technical expert throughout the customer lifecycle, partnering with customer IT teams to design, implement, and optimize system architecture to ensure performance, scalability, and reliability for our Neurology Product lines.
This role requires strong technical knowledge, consultative engagement, and cross-functional collaboration to support successful installations, integrations, and escalations.
Key Responsibilities
This list is not exhaustive, and other duties may be assigned.
Technical Implementation & Solution Design
- Manage Neurology software implementations in customer-hosted architectures including Server architecture, MSSQL database support, remote application delivery, VDI builds, storage configurations, HL7 integrations & networking/routing.
- Ensure solutions align with customer IT standards and Natus system requirements
- Engage customers to understand technical requirements and translate into clear implementation plans
- Partner with customer teams to ensure infrastructure readiness and secure data flows
Escalation Support & Issue Resolution
- Serve as escalation point for complex technical issues, including remote and occasional onsite troubleshooting support
- Communicate status, risks, and resolution progress to customers and internal stakeholders
- Report product issues to Engineering via JIRA and support follow-up investigations
Documentation and Compliance
- Maintain accurate CRM documentation, including project notes, time entries, and required customer records
- Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
- Use only approved documentation in line with company guidelines
Continuous Learning & Contribution to Culture
- Participate in product and internal training to stay current with software and hardware developments
- Maintain expertise in relevant technologies and certifications
- Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.
Qualifications & Experience
Education and/or Experience
- Bachelor’s or Higher degree in a related field, from an accredited college or university is required
- 5 years of relevant field service experience performing installations, training, and troubleshooting. Medical Device experience preferred
- Certification in at least 2 of the following areas or equivalents: SQL Server database administration, Server Administration, Citrix Virtual Apps, VMWare Horizon, HL7 Interface administration, Isilon or Pure Storage Administration, Cloud Architecting. Other similar certificates will be considered.
Key Competencies
- Strong hardware installation and software configuration skill level, with high attention to detail
- Excellent written, verbal, and customer-facing communication skills
- Calm, methodical approach to problem-solving and issue resolution
- Ability to manage multiple priorities and adapt to changing project requirements
- Customer-first mindset with a focus on professionalism and accountability
- When needed able to support self-directed work style with the ability to operate independently in dynamic environments
- Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
Technical Skills and Abilities
- Strong understanding of Microsoft SQL Server requirements, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
- Strong knowledge of Microsoft Windows desktop and server operating systems, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
- Strong knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
- Strong knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies.
- Strong knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
- Strong knowledge of storage backends, shared storage, and virtualized server environments used to support enterprise applications.
- Strong knowledge of IT tools for security & monitoring.
- Strong knowledge of JavaScript & Mirth Interfaces.
Travel Required: Up to 10% annually
Other Requirements
- Must live in assigned territory, near a major airport
- Must have a valid passport
- Must have valid driver's license and clean driving record
- Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Language & Problem-Solving Skills
- Ability to interpret and apply technical, clinical, and business documentation
- Able to communicate clearly through reports, training sessions, and customer interactions
- Able to solve practical problems in varied and evolving situations
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Travel to customer sites by air, car, or train
- Standing, walking, and moving within hospital or clinical settings
- Assembling and handling equipment, including occasional lifting of up to 50 pounds
- Bending, stooping, or kneeling during installation activities
Success in Role
- Deliver successful complex system implementations aligned to customer IT environments
- Achieve high customer satisfaction in technical deployments and integrations
- Resolve escalations effectively and serve as a trusted technical expert
- Maintain accurate and compliant documentation across all engagements
- Contribute to improved system performance, scalability, and reliability
LI-REMOTE
Pay Transparency:
Pursuant to the requirements of applicable State laws and regulations, the starting salary range for this position is $85,000 -100,000 USD. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Compensation and Benefits: Natus offers generous compensation and benefits packages including health benefits, 401k contribution, 7 paid holidays + 2 floating holidays of your choosing, generous paid time off, tuition reimbursement assistance program, eligibility for performance-based bonuses or commissions, where applicable and more.
Be the People part of the Neuro Solution. Apply Today.
EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.
See all 1,862+ Green Card Professional Services Engineer Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Professional Services Engineer
Document your specialty occupation evidence early
Pull your degree transcripts, employment letters, and project deliverables before you start applying. PERM audits frequently target Professional Services roles, and gaps in your specialty occupation record delay certification by months.
Target employers with PERM filing history
Use the OFLC Wage Search to verify that a prospective employer has filed PERM applications in your SOC code. Employers with active filing history have established internal processes, which shortens your sponsorship timeline significantly.
Search green card sponsoring jobs on Migrate Mate
Filter Professional Services Engineer openings by EB-2 or EB-3 sponsorship status on Migrate Mate. You'll see which employers have green card filing history for your role type, so you're not guessing during the offer stage.
Align your job title with DOL wage levels
PERM requires your employer to pay at least the prevailing wage for your actual duties. Review the OFLC Wage Search under the relevant O*NET occupation code before negotiating your offer to confirm the wage level matches your experience tier.
Ask about concurrent I-140 and I-485 filing eligibility
If your priority date is current when your I-140 is approved, you can file for adjustment of status simultaneously. Confirm your country's visa bulletin dates with your employer's immigration counsel before signing an offer that assumes a shorter timeline.
Understand how EB-3 audit risk affects your start date
DOL audits EB-3 PERM applications at higher rates for technical roles. Audits add 12 or more months to the process, so negotiate your start date and H-1B visa extension coverage with the employer before PERM is filed.
Green Card Professional Services Engineer: Frequently Asked Questions
Do Professional Services Engineer roles qualify for EB-2 or EB-3 sponsorship?
Both categories are available depending on the role's requirements. EB-2 applies when the position normally requires a master's degree or equivalent advanced credentials. EB-3 covers roles requiring at least a bachelor's degree in a relevant field. Your employer defines the minimum requirements in the PERM application, so the job description language directly determines which category you file under.
How does green card sponsorship differ from H-1B for this role?
H-1B grants temporary status in two or three-year increments, requires H-1B cap selection or a cap-exempt employer, and must be renewed continuously. PERM-based green card sponsorship is a permanent immigrant petition with no annual cap at the EB-3 level for most countries outside India and China. The process takes longer, typically two to four years from PERM filing to a green card for nationals from low-backlog countries, but the outcome is lawful permanent residency rather than renewable temporary status.
What is the PERM process for a Professional Services Engineer position?
Your employer files a PERM application with DOL to certify that no qualified U.S. workers are available for the role at the prevailing wage. DOL reviews the application and may audit it, which is common for technical positions. Once certified, the employer files Form I-140 with USCIS. After I-140 approval, you file for adjustment of status or consular processing when your priority date becomes current in the visa bulletin.
How can I find employers who sponsor green cards for Professional Services Engineers?
Migrate Mate lets you filter Professional Services Engineer jobs by EB-2 and EB-3 sponsorship status, showing which employers have verifiable PERM filing history for this role type. Searching this way eliminates companies that only advertise openings without a sponsorship track record, which is the most common reason candidates lose months in the process.
Can I change employers after my I-140 is approved?
Yes, under AC21 portability rules, you can change employers after your I-140 has been approved for 180 days or more, provided the new role is in the same or similar occupational classification. For Professional Services Engineers, the new position generally needs to fall under the same SOC code or a closely related technical function. Your new employer does not need to refile PERM from scratch, but they must be willing to support your pending adjustment of status case.