Servicenow Administrator Green Card Jobs
ServiceNow Administrator roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires your employer to demonstrate no qualified U.S. workers are available. Platforms and enterprise IT roles in this space attract consistent sponsorship activity, and your ITIL credentials and ServiceNow certifications strengthen the PERM documentation employers file with DOL.
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Get Access To All JobsLocation Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
Location Detail: 9 Farm Springs Rd Farmington (10566)
Work where every moment matters.
Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
We are seeking a senior-level ServiceNow HRSD Administrator who will be responsible for the administration, configuration, and ongoing support of the ServiceNow Human Resources Service Delivery (HRSD) platform. This role partners closely with HR, IT, and business stakeholders to ensure HR services are delivered efficiently, securely, and in alignment with organizational policies and best practices. Works directly with business stakeholders to understand requirements, design solutions, and develop and configure all platform changes.
Position Responsibilities:
Key Areas of Responsibility
Platform Administration & Configuration
-
Administer, configure, and maintain the ServiceNow HRSD application, including:
-
Case and Knowledge Management
-
Employee Service Center
-
HR Catalog and workflows
-
Lifecycle Events
-
Manage users, roles, groups, ACLs, SSO and LDAP configuration in alignment with HR security and data privacy requirements.
- Plan and execute platform upgrades, ensuring customization compatibility.
- Monitor platform health, performance, and utilization.
- Configure forms, fields, UI policies, business rules, client scripts, workflows, and notifications.
HR Process Support
- Translate HR business requirements into ServiceNow HRSD solutions.
- Support end-to-end HR processes such as onboarding, offboarding, benefits, and payroll inquiries.
Integration & Data Management
- Support integrations between ServiceNow HRSD and other HR systems (e.g., HRIS, identity management tools).
- Monitor data quality, perform audits, and ensure accurate reporting and compliance.
Incident, Request & Change Management
- Provide Tier 2/3 support for HRSD incidents and service requests.
- Troubleshoot and resolve platform issues, performance concerns, and defects.
- Support upgrades, patches, and releases, including testing and validation.
Reporting & Continuous Improvement
- Create and maintain reports and dashboards for HR and leadership.
- Identify opportunities for automation, optimization, and improved user experience.
- Stay current with ServiceNow releases, HRSD enhancements, and best practices.
Qualifications
Education
- Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
Experience
- 4+ years of progressive experience in ServiceNow.
- Proven experience with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Multiple full lifecycle ServiceNow implementations from requirements through deployment.
- Track record of post-implementation platform optimization and stabilization.
- Experience with upgrade management, import sets, data sources.
Licensure, Certification, Registration
- Certified ServiceNow System Admin.
Knowledge, Skills and Ability Requirements
- Strong configuration knowledge: Forms, Lists, Dictionaries, ACLs, Notifications.
- Familiarity with HRSD modules (Case Management, Lifecycle events, Journeys, Knowledge management).
- Basic scripting (JavaScript) for light customizations.
- Knowledge of security and governance practices.
- Strong background in business analysis and requirements gathering.
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees - we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
See all 51+ Servicenow Administrator jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Servicenow Administrator
Align your certifications to PERM job requirements
PERM job descriptions must match your actual qualifications exactly. Certifications like Certified System Administrator or ITIL Foundation should appear on your resume in the same terms your employer uses when filing the labor certification with DOL.
Target employers with active ServiceNow contracts
Large enterprises running ServiceNow at scale, particularly in healthcare, finance, and federal contracting, file PERM more consistently than smaller shops. Departments managing IT service management or ITSM transformation projects are your strongest sponsorship leads.
Use Migrate Mate to filter green card sponsoring employers
Search for ServiceNow Administrator roles that have active green card sponsorship history using Migrate Mate. Filtering by employers who have previously filed PERM saves you from applying to companies that have never sponsored and won't start for you.
Clarify EB-2 versus EB-3 eligibility before accepting offers
Employers may default to EB-3 for administrator roles, but if you hold a master's degree in computer science or information systems, push to evaluate EB-2 eligibility. The tier affects your priority date and potential wait time if your country of birth has a backlog.
Request a PERM timeline commitment during negotiation
Ask employers directly when they plan to initiate PERM after your start date. Many companies wait one to two years before filing. Getting a written commitment on the sponsorship timeline protects you before you accept and relocate.
Verify prevailing wage before your employer files the LCA
Your employer must pay at least the OFLC-determined prevailing wage for your role and location before DOL certifies the Labor Condition Application. Check the OFLC Wage Search yourself using your job title and work location to confirm the wage level reflects your actual responsibilities.
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Find Servicenow Administrator JobsServicenow Administrator Green Card Sponsorship: Frequently Asked Questions
Does a ServiceNow Administrator role qualify for EB-2 or EB-3 sponsorship?
ServiceNow Administrator positions typically qualify for EB-3 as a skilled worker requiring at least two years of training or experience. If the role requires a bachelor's degree in a directly related field, it may also qualify as an EB-3 professional. Candidates holding a master's degree may qualify for EB-2, which requires your employer to document the advanced degree requirement in the PERM job description.
How does green card sponsorship differ from H-1B for this role?
H-1B is a temporary work visa with an annual lottery cap, while PERM-based green card sponsorship is permanent and has no annual cap at the EB-3 petition level. The green card process typically takes two to four years from PERM filing to approval for most nationalities, but it eliminates the lottery risk entirely and gives you lawful permanent resident status rather than a renewable temporary status.
Where can I find ServiceNow Administrator jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for employers with green card sponsorship history, so you're not guessing which companies will sponsor. Most general job boards don't filter by PERM filing history, which means you can spend months applying to companies that have never sponsored a foreign worker for this type of role.
What documentation strengthens a PERM filing for a ServiceNow Administrator?
Your employer's PERM application must describe the minimum job requirements, and your credentials must meet those requirements exactly. Your ServiceNow Certified System Administrator certification, any ITIL credentials, and educational transcripts are the core documents. DOL audits frequently request proof that the stated requirements are genuinely necessary for the role, so overstated job requirements are a common filing risk.
Can I change employers while my green card is in process?
Once your I-140 petition has been approved for at least 180 days and your adjustment of status application has been pending for at least 180 days, the AC21 portability rule lets you change to a similar role with a new employer without losing your priority date. For ServiceNow Administrators, a move to a similar ITSM or platform administration role at a new company generally qualifies under this provision.
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