Green Card Servicenow Administrator Jobs
ServiceNow Administrator roles qualify for EB-2 and EB-3 green card sponsorship through the PERM labor certification process, which requires your employer to demonstrate no qualified U.S. workers are available. Platforms and enterprise IT roles in this space attract consistent sponsorship activity, and your ITIL credentials and ServiceNow certifications strengthen the PERM documentation employers file with DOL.
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Get Access To All JobsINTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
INTRODUCTION
If you are an existing employee of South Shore Health then please apply through the internal career site.
Requisition Number:
R-22827
Facility:
LOC0014 - 549 Columbian Street549 Columbian Street
Weymouth, MA 02190
Department Name:
SHS Enterprise Applications and Integrations
Status:
Full time
Budgeted Hours:
40
Shift:
Day (United States of America)
Job Description Summary
South Shore Health is seeking a ServiceNow Platform Administrator to support, stabilize, and expand our ServiceNow platform following a recent go-live. This is a foundational role on a lean team—the individual hired will directly impact platform stability, adoption, and long-term success across ITSM, HR Service Delivery (HRSD), and IT Operations Management (ITOM).
The ideal candidate is a hands-on, versatile ServiceNow professional who thrives in early-stage environments. Day-to-day work spans platform administration, a growing queue of service catalog and workflow enhancements, Change Management maturity initiatives, CMDB governance, and contributions to future module implementations including Strategic Portfolio Management (SPM).
Compensation Pay Range:
$87,000.00 - $127,000.00
Key Responsibilities
Platform Administration & Support
- Administer the ServiceNow platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM.
- Configure and maintain core components: users, roles, groups, forms, workflows, notifications, knowledge bases, and catalog items.
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an active enhancement backlog from IT, HR, and clinical stakeholders.
- Provide support for a 24/7 hospital environment, including potential participation in an on-call rotation and occasional off-hours work to ensure platform availability and stability.
Service Catalog Development & Optimization
- Design, build, and deploy new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams.
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback.
- Build multi-team fulfillment workflows with proper task routing, approval gates, and assignment logic across departments.
- Partner with process owners to document requirements, test configurations, and iterate on catalog design.
Module & Process Support
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes.
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge Base buildout.
- Drive Change Management maturity by developing CAB processes, standard change templates, and department-specific approval workflows.
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity.
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams.
Platform Growth, Enablement & Governance
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support.
- Manage upgrades, patches, and release management; support platform integrations as needed.
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations.
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to provide visibility into platform usage, performance, and enhancement request status.
- Provide guidance to fulfillers and end users as they ramp up on the platform; implement feedback mechanisms to capture end-user input.
- Ensure platform configurations and workflows comply with organizational policies and applicable healthcare regulations, including HIPAA.
Required Qualifications
- 3+ years of hands-on ServiceNow experience in an administrator or platform analyst role.
- ServiceNow Certified System Administrator (CSA) certification.
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog).
- Experience configuring Service Catalog items including variable sets, workflows, Flow Designer, and multi-team task routing.
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar).
- Familiarity with CMDB management, Discovery configuration, and Change Management processes.
- Experience building ServiceNow reports, dashboards, and Performance Analytics visualizations to support operational decision-making.
- Ability to work independently in a fast-paced, evolving environment with limited resources.
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders.
Preferred Qualifications
- Experience supporting a recent ServiceNow go-live or early-stage implementation with an active optimization backlog.
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools.
- Experience in a healthcare or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements.
- Experience with HRSD case management configuration.
- Familiarity with ServiceNow scripting concepts (business rules, client scripts, UI policies) at an administration level—able to read, troubleshoot, and modify existing scripts without requiring full developer expertise.
- ITIL Foundation certification or familiarity with ITIL practices.
Remote Position
Monday - Friday, 8am-5pm
Responsibilities if Required:
Education if Required:
License/Registration/Certification Requirements:
See all 48+ Green Card Servicenow Administrator Jobs
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Get Access To All JobsTips for Finding Green Card Sponsorship as a Servicenow Administrator
Align your certifications to PERM job requirements
PERM job descriptions must match your actual qualifications exactly. Certifications like Certified System Administrator or ITIL Foundation should appear on your resume in the same terms your employer uses when filing the labor certification with DOL.
Target employers with active ServiceNow contracts
Large enterprises running ServiceNow at scale, particularly in healthcare, finance, and federal contracting, file PERM more consistently than smaller shops. Departments managing IT service management or ITSM transformation projects are your strongest sponsorship leads.
Use Migrate Mate to filter green card sponsoring employers
Search for ServiceNow Administrator roles that have active green card sponsorship history using Migrate Mate. Filtering by employers who have previously filed PERM saves you from applying to companies that have never sponsored and won't start for you.
Clarify EB-2 versus EB-3 eligibility before accepting offers
Employers may default to EB-3 for administrator roles, but if you hold a master's degree in computer science or information systems, push to evaluate EB-2 eligibility. The tier affects your priority date and potential wait time if your country of birth has a backlog.
Request a PERM timeline commitment during negotiation
Ask employers directly when they plan to initiate PERM after your start date. Many companies wait one to two years before filing. Getting a written commitment on the sponsorship timeline protects you before you accept and relocate.
Verify prevailing wage before your employer files the LCA
Your employer must pay at least the OFLC-determined prevailing wage for your role and location before DOL certifies the Labor Condition Application. Check the OFLC Wage Search yourself using your job title and work location to confirm the wage level reflects your actual responsibilities.
Green Card Servicenow Administrator: Frequently Asked Questions
Does a ServiceNow Administrator role qualify for EB-2 or EB-3 sponsorship?
ServiceNow Administrator positions typically qualify for EB-3 as a skilled worker requiring at least two years of training or experience. If the role requires a bachelor's degree in a directly related field, it may also qualify as an EB-3 professional. Candidates holding a master's degree may qualify for EB-2, which requires your employer to document the advanced degree requirement in the PERM job description.
How does green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa with an annual lottery cap, while PERM-based green card sponsorship is permanent and has no annual cap at the EB-3 petition level. The green card process typically takes two to four years from PERM filing to approval for most nationalities, but it eliminates the lottery risk entirely and gives you lawful permanent resident status rather than a renewable temporary status.
Where can I find ServiceNow Administrator jobs that offer green card sponsorship?
Migrate Mate lets you search specifically for employers with green card sponsorship history, so you're not guessing which companies will sponsor. Most general job boards don't filter by PERM filing history, which means you can spend months applying to companies that have never sponsored a foreign worker for this type of role.
What documentation strengthens a PERM filing for a ServiceNow Administrator?
Your employer's PERM application must describe the minimum job requirements, and your credentials must meet those requirements exactly. Your ServiceNow Certified System Administrator certification, any ITIL credentials, and educational transcripts are the core documents. DOL audits frequently request proof that the stated requirements are genuinely necessary for the role, so overstated job requirements are a common filing risk.
Can I change employers while my green card is in process?
Once your I-140 petition has been approved for at least 180 days and your adjustment of status application has been pending for at least 180 days, the AC21 portability rule lets you change to a similar role with a new employer without losing your priority date. For ServiceNow Administrators, a move to a similar ITSM or platform administration role at a new company generally qualifies under this provision.