Technical Services Manager Green Card Jobs

INTRODUCTION

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits, and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills, and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter, and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

ROLE AND RESPONSIBILITIES

• Leads and manages a team of highly skilled Technical Service Representatives.
• While representatives are based out of a defined area and customer base, they can work outside of the assigned area. Manager is responsible for measuring ROI.
• Creates buy-in and accountability around value planning and customer-centric service and selling.
• Coordinates activities with Sales and other departments to meet or exceed Division financial goals.
• Leads change through development of people, systems, and processes that ensure improved business performance.
• Develops team to discover and implement customer value adds and/or cost savings.
• Works with the Sales team to present, verify, and validate with customers.
• Leads team and coordinates with Sales on Value Planning strategy for large customers and opportunities.
• Promotes the OneSHW culture.
• Embraces and coaches direct and indirect reports on the principles of teamwork: humility, hunger, and people intelligence.
• Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions.
• Ensures projects are technically complete and in line with customers' requested delivery.
• Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
• Maintains goals and metrics for assigned Technical Services’ Area.
• Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
• Develops and implements plans to identify technologies and vendors able to achieve requirements.
• Interprets company policy to employees and enforces company policy and practices.
• Analyzes department budget to identify budget needs and/or reductions.
• Work with team to control budgeted expenses.
• Authorize retention of data and preparation of documents for use during governmental or customer inquiries.
• May represent the company in negotiations, professional conferences, and other matters of strategic interest.
• Recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action.
• Other duties as assigned.

BASIC QUALIFICATIONS

Required:

• High School or GED equivalent

Preferred:

• Associate or Trade degree in Engineering or Field Technician areas
• Bachelor’s degree in Management, Science, Engineering or Metallurgical fields

KNOWLEDGE & EXPERIENCE

Required:

• 5 Years Technical Service Representative experience (or equivalent relevant experience)
• 5 Years of “meeting expectations” or better performance appraisals
• Related external experience

Preferred:

• Experience in one or more of the following areas: Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material Technical Service, metal substrate Pre-Treatment or Coatings Application
• Management and supervisory experience
• Six Sigma Yellow Belt or higher
• Fluent in Spanish - If not, Manager may be asked to learn Spanish

GENERAL INDUSTRIAL DIVISION TECHNICAL/SKILL REQUIREMENTS

Required:

• Must be able to pass color blindness test
• Must be able to use a laptop (or tablet) and competent in common applications such as Office Programs (Word, Excel, PowerPoint), SharePoint, Teams, Outlook, etc.
• Must have valid driver’s license and ability to drive company vehicle as part of duties
• Must have passport and permission to travel and work in Mexico

Preferred:

• Working technical and segment knowledge of the General Industrial industry.
• Working knowledge of manufacturing principles.

TRAVEL REQUIREMENTS

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