Guest Experience Representative Jobs
Guest Experience Representative jobs are open across hospitality, retail, healthcare, and entertainment, from entry-level to senior and team-lead roles, with specializations in front desk operations, guest relations, and customer advocacy. See the openings below and apply to the ones that match your experience.
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Assistant General Manager
Company/Location: CM Ventures Inc, DBA Kilwins
Reports to: General Manager
JOB SUMMARY
The
Assistant General Manager
is responsible for delivery of the Kilwins experiential culture,
store
conditions and
operation of the store. This position requires leadership skills and
experience in retail or
hospitality operations. They must have a clear understanding of the
store’s business goals and monitor,
analyze and report on results as directed by the General
Manager. They will spend 90% of their time on
the sales floor driving sales, while helping
manage labor, overhead and food costs. They must have a
clear understanding of all Kilwins
retail systems and how these systems deliver the Kilwins operating
model. Responsibilities include delivering a caring Kilwins experience to customers, employee
supervision, training and development, store merchandising, quality control and continuous
improvement.
ESSENTIAL FUNCTIONS
1. Provide integrity, honesty, and knowledge
that promotes the culture, values and purpose of
Kilwins Brand.
2. Works with the store owners to ensure the Kilwins proven model is followed to
increase sales and profitability.
3. Upholds alignment of all training systems with Kilwins brand standards and
expectations for
franchise stores.
4. Able to serve in the General Manager capacity in his or her absence.
5. Must have a thorough knowledge and understanding of all aspects of Kilwins retail operations
and the ability to train and perform in all areas.
6. Ability to build the strength and knowledge of the team through cross training and effective
feedback and follow-up.
7. Ability to manage store operations independently and cover entire shifts as needed.
8. Must be able to travel to and work in stores during the busiest time on a daily and weekly
basis
including days, evenings, nights, weekends, holidays. This is a retail sales position not an office
role.
9. Ability to understand all aspects of the online store operations and assist if needed. The
majority
of time is spent leading the team, ensuring the brand promise is delivered through
direct
customer interaction.
10. Displays a positive mental attitude and example by behavior for the store team.
11. Provides coaching direction and takes action to achieve operational goals.
12. Constantly reviews store environment and key performance indicators to identify problems,
concerns, and opportunities for improvement.
13. An energetic personality who enjoys the retail environment and creating a fun and exciting
store
environment for everyone.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Leadership skills, with the ability to coach and mentor others
2. Customer service oriented with a great personality and demeanor
3. Ability to multi-task and meet deadlines
4. Effectively manage conflict
5. Manage store operations independently
6. Knowledge of and ability to use all online and support systems
7. Organizational and planning skills
8. Problem-solving skills
9. Team-building skills
10. Ability to handle confidential and sensitive information
11. Knowledge of proper food handling and sanitation procedures
12. Ability to manage and follow established documentation system
13. Must have exceptional written and verbal communication skills in the English language
of
time is spent leading the team, ensuring the brand promise is delivered through direct
customer interaction.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
1. Must be able to occasionally lift 50 pounds
2. Must be able to stand for long periods of time in retail store or training environment
3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license
EDUCATION AND EXPERIENCE
1. Must have leadership skills
2. Previous sales and retail management experience
3. Proficient in Microsoft tools such as Outlook, Excel and Word
4. Previous franchising experience preferred
5. College degree preferred
OTHER DUTIES
Please note this job description is not intended to cover a comprehensive listing of all activities,
duties
or responsibilities that are required of the employee for this job. Individuals may perform
other duties
as assigned including working in other areas to cover absences or to equalize peak
work periods or
otherwise balance the workload.
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Find JobsGuest Experience Representative Job Market
Who's Hiring
- Bob's Discount Furniture32
- European Wax Center23
- lululemon22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in guest experience representative jobs.
- High school diploma or equivalent with one or more years of customer-facing service experience
- Strong verbal communication skills and professional demeanor in high-traffic environments
- Proficiency with property management systems, CRM tools, or ticketing software
- Demonstrated ability to de-escalate complaints and resolve issues calmly under pressure
- Availability for flexible scheduling including evenings, weekends, and holidays
- Bilingual or multilingual ability preferred in markets with diverse guest populations
Tips for Your Guest Experience Representative Job Search
Tailor your resume to service metrics
Guest experience roles expect concrete outcomes, not just duties. Replace vague phrases like 'helped customers' with specifics: satisfaction scores you improved, complaint resolution times you reduced, or repeat-visit rates you influenced through service programs.
Highlight cross-functional coordination experience
Hiring managers for these roles want to see you've worked across departments. Call out instances where you coordinated with housekeeping, food and beverage, security, or operations teams to resolve a guest issue or deliver a seamless experience.
Apply early to roles that fit
Migrate Mate lists guest experience representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by property or venue type
A luxury hotel, a theme park, and a medical clinic all hire guest experience representatives, but the daily work differs sharply. Search by venue type so your application language matches the environment and the expectations of that specific employer.
Prepare for scenario-based interview questions
Interviewers in this field almost always present a difficult guest situation and ask how you'd handle it. Practice structured responses that describe the situation, your specific action, and the outcome, keeping the guest's perspective central throughout.
Negotiate schedule flexibility during the offer stage
Guest experience roles often involve rotating shifts, weekends, and holidays. Confirm shift expectations before accepting an offer and, if flexibility matters to you, raise it then rather than after onboarding when schedules are already locked.
Guest Experience Representative Jobs: Frequently Asked Questions
Which companies are hiring the most guest experience representatives?
The most active employers for guest experience representatives right now are Bob's Discount Furniture, European Wax Center, and lululemon, and the most openings are in Texas, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare systems, and entertainment venues consistently account for the largest share of open roles.
How many guest experience representative jobs are remote?
About 8% of guest experience representative openings are fully remote or hybrid as of November 2026, which is lower than many other customer-facing roles because most positions require in-person interaction. Remote opportunities tend to cluster in virtual concierge services, digital guest support, and healthcare patient experience coordination.
How do you become a guest experience representative?
Start by building experience in any customer-facing role, such as retail, food service, or front desk work, to develop service and communication skills. Familiarize yourself with property management or CRM software common in your target industry. A background in hospitality, communications, or a related field strengthens your application, though many employers prioritize demonstrated service skills over a specific degree.
Can you get a guest experience representative job with no experience?
Yes, many employers hire candidates with little direct experience if they can demonstrate strong interpersonal skills and a service-oriented attitude. Volunteering, internships, campus event coordination, or even retail work all show relevant capabilities. Focus your application on specific situations where you resolved problems, supported others, or improved a process for the people you served.
What does the guest experience representative interview process look like?
Most processes include an initial phone screen focused on availability and general fit, followed by one or two in-person or video interviews. Expect scenario-based questions that ask you to walk through how you've handled difficult guests or service failures. Some employers in hotel or theme park settings add a brief role-play exercise to assess your on-the-spot communication style.
Where can I find and apply to guest experience representative jobs?
You can find and apply to guest experience representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your background, industry preference, and location, then apply directly to each listing that fits.
See All 331+ Guest Experience Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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