H-1B Visa Cloud Support Engineer Jobs
Cloud Support Engineer roles sit squarely within H-1B visa specialty occupation requirements, with employers regularly filing Labor Condition Applications for infrastructure, platform, and SRE-adjacent positions. Most sponsoring employers are mid-to-large technology companies with established H-1B filing programs, though cloud-native startups increasingly sponsor too.
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Get Access To All JobsAt Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
Snowflake seeks a Senior Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal.
Key Responsibilities:
As a Senior Cloud Support Engineer - Security, you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor.
Customer Value and Incident Ownership
- Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates.
- Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety standards.
- Outcome-Based Support: Focus on business impact, ensuring resolutions fix issues, reduce recurrence, and improve reliability.
- Customer Empathy and Communication: Provide technical analysis and guidance via email, web, and phone, adapting to customer expertise levels.
Technical Execution and Collaboration
- AI-Assisted Triage: Use AI to summarize logs, generate hypotheses, and draft responses—critically validating outputs before sharing.
- Tooling Expertise: Utilize Snowflake environment, connectors, and internal tools to investigate and test solutions.
- Cross-Functional Collaboration: Partner with Engineering, Product, and Customer Success to resolve systemic issues.
- Knowledge Management: Document solutions in knowledge bases, refining AI-assisted drafts for quality.
- Feedback and Innovation: Provide input on product behavior, documentation gaps, and AI-tool performance.
- Bug Reporting: Document and collaborate on bugs and feature requests with engineering teams.
- Operational Coverage: Support holiday/weekend rotations and on-call requirements.
OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in Database systems and SQL queries
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
- Experience in troubleshooting data sharing features, including secure views, and shares
- Experience in data replication in Snowflake or any other vendors
- Experience in Data Warehouse Technologies
- Experience in troubleshooting platforms that support marketplace functions
- Experience working with web security, networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience in troubleshooting a variety of operating systems like Windows, Mac, *Nix
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Knowledge and understanding of encryption
- Experience in Authentication and Authorization protocols (SAML SSO, Key pair, OAuth, MFA)
- Experience in Identity Access Management (IAM) and Role-Based Access Controls (RBAC)
-
Experience in a number of the following:
-
Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD (Entra ID), etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
NICE TO HAVE:
- Public cloud certification on AWS, Azure, Google Cloud (GCP)
- Scripting/coding experience in any of the following: Python, Java, .Net, NodeJS, R
- Experience in implementing data-sharing features in Snowflake or any other vendors
- Security-related certifications such as AWS Certified Security - Specialty, CISM, CISSP, CSSP, CCSK, Security+ CCNA
- Experience in configuring and troubleshooting drivers such as ODBC, JDBC
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
The following represents the expected range of compensation for this role:
- The estimated base salary range for this role is $101,000 - $132,300.
- Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits.
To comply with pay transparency requirements and other statutes, you can notify us if you believe that a job posting is not compliant by completing this form.
See all 1,239+ H-1B Visa Cloud Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Cloud Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Cloud Support Engineer
Map your degree to SOC codes
USCIS evaluates specialty occupation fit by matching your degree field to the role's SOC code. For Cloud Support Engineer positions, O*NET lists relevant occupations under Computer and Information Systems. A computer science or information systems degree strengthens your petition significantly.
Verify employer LCA history before applying
Search Migrate Mate to filter Cloud Support Engineer postings by employers with active LCA filing history, so you're not discovering sponsorship limitations after an offer is on the table.
Confirm E-Verify enrollment during offer negotiations
If you're on STEM OPT when an offer comes, your employer must be E-Verify enrolled before your OPT extension activates. Ask HR directly during the offer stage, not after you've signed, to avoid a gap in work authorization.
Request the prevailing wage tier in writing
Your employer's LCA locks in a specific DOL prevailing wage level for your location. Ask which level they're filing at. Level I covers entry roles; Level II and III reflect more senior scopes. Knowing this early helps you negotiate a compliant salary.
Target cloud providers with cap-exempt pathways
Universities, nonprofit research institutions, and certain government-affiliated entities are cap-exempt H-1B employers. Some cloud platform divisions at these organizations hire support engineers and can file outside the annual lottery, giving you a year-round hiring window.
Time your H-1B filing around cloud certification cycles
Many employers tie Cloud Support Engineer promotions and title changes to AWS, Azure, or GCP certification milestones. If your certification upgrades your job duties, USCIS may require an amended H-1B petition. Coordinate your certification timeline with your employer's HR so filings don't lag behind your actual role.
H-1B Visa Cloud Support Engineer: Frequently Asked Questions
Does a Cloud Support Engineer role qualify as an H-1B specialty occupation?
Yes, provided the employer requires at least a bachelor's degree in a directly related field such as computer science, information systems, or electrical engineering. Roles described broadly as general IT support can face USCIS scrutiny, so the job description should specify technical responsibilities like infrastructure management, cloud architecture support, or platform reliability to establish specialty occupation status clearly.
Which employers sponsor H-1B visas for Cloud Support Engineers?
Sponsoring employers range from major cloud platform providers and managed services companies to SaaS vendors and enterprise IT departments. Migrate Mate lets you search Cloud Support Engineer postings filtered by employers with verified LCA filing history, so you can identify companies that have actively sponsored this role rather than relying on what an employer's website claims.
How does the H-1B cap lottery affect Cloud Support Engineer hiring timelines?
Most Cloud Support Engineer positions fall under the 85,000-slot annual H-1B cap, with USCIS accepting registrations each March for an October 1 start date. If you're selected, your employer files the full petition by June. If you're not selected, you'll need to wait for the next registration cycle or explore cap-exempt employers, which can hire year-round.
Can I switch to a different cloud platform specialty after my H-1B is approved?
Shifting between platforms, such as moving from AWS infrastructure support to Azure DevOps engineering, may qualify as a material change in job duties. If the SOC code, worksite, or core responsibilities change significantly, USCIS generally requires your employer to file an amended H-1B petition before you transition into the new scope. Confirm with your employer's immigration counsel before accepting an internal transfer.
What should I check on an H-1B LCA before accepting a Cloud Support Engineer offer?
Review the wage level, worksite address, and job title on the certified LCA, all of which USCIS cross-checks against your petition. For Cloud Support Engineers who work hybrid or remotely across multiple locations, the employer may need to file additional LCA notices for each worksite. Ask HR whether your remote arrangement requires multiple LCA filings before you sign the offer.