H-1B Visa Customer Relations Manager Jobs
Customer Relations Manager jobs with H-1B visa sponsorship sit at the intersection of business strategy and client retention, two functions employers increasingly staff with degree-level specialists. Sponsoring employers structure these roles around analytical, supervisory, and cross-functional duties that satisfy the H-1B specialty occupation standard.
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Get Access To All JobsThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Customer Relations Operations Manager
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
- Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
- Oversee Call Centers and Mailroom services.
- Lead and support Call Center Managers.
- Ensure SLAs and KPIs are met or exceeded.
- Conduct audits and present quarterly agency reports.
- Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
- Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
- 8+ years managing Medicaid or major healthcare payer operations.
- Strong call center leadership experience.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, high-stress environment.
- Must complete a background check that includes fingerprinting.
Preferred Qualifications
- Medicaid program support experience.
- Government healthcare contract experience.
- Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
- Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
- Bring your authentic self to work.
- Grow and thrive, both personally and professionally.
- Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
See all H-1B Visa Customer Relations Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Relations Manager
Frame your degree for specialty occupation
Your H-1B petition succeeds when your degree field directly maps to customer relations management duties, such as business administration, marketing, or communications. Document how your academic training applies to the analytical and strategic responsibilities in your specific role, not just the job title.
Search employers using verified LCA data
Target companies with a documented history of certifying LCAs for management-level customer relations roles. Migrate Mate shows employers with verified H-1B filing history by role, so you can focus your applications where sponsorship is already established practice.
Check prevailing wage before salary negotiations
Your employer must pay at least the prevailing wage for your SOC code and work location before USCIS approves the I-129 petition. Run the OFLC Wage Search using your job's Standard Occupational Classification code and your city to verify the wage floor before you reach the offer stage.
Confirm each worksite has a certified LCA
If your role involves managing client accounts across multiple company locations, each worksite requires its own certified LCA posted for ten business days. Raise this with HR early, especially in regional or hybrid roles where your physical work location may change during the petition period.
Use O*NET to anchor your specialty occupation case
USCIS adjudicators evaluate whether the position normally requires a bachelor's degree in a specific field. The O*NET occupation profile for customer service managers lists the typical education and task requirements that support a specialty occupation argument when your employer drafts the support letter.
File premium processing during active job searches
If you're on OPT with an expiring authorization date, ask your employer to request premium processing with the I-129 petition so USCIS adjudicates within 15 business days. This protects your ability to start work without an extended gap if your cap-gap period is narrow.
H-1B Visa Customer Relations Manager: Frequently Asked Questions
Does a Customer Relations Manager role qualify as an H-1B specialty occupation?
It qualifies when the employer structures the position around duties that normally require a bachelor's degree in a specific field such as business administration, marketing, or communications. The employer must document in the I-129 petition that the role requires degree-level expertise, not just general management experience. Titles alone do not determine eligibility; the actual job duties and the employer's internal requirements do.
How do I find employers who actively sponsor H-1B visas for customer relations roles?
Start with Migrate Mate, which lists employers with verified H-1B LCA filing history searchable by role type and location. This tells you which companies have already navigated the sponsorship process for similar positions, which makes them more likely to understand the timeline and costs involved in sponsoring you.
Can my H-1B transfer to a new employer if I change customer relations jobs?
Yes. Under H-1B portability rules, you can begin working for a new employer as soon as they file a new I-129 petition on your behalf, provided you are maintaining valid H-1B status and the new role also qualifies as a specialty occupation. The new employer must file a fresh LCA certified for each worksite before submitting the petition to USCIS.
What happens to my H-1B status if my customer relations role is restructured by my employer?
A material change in your job duties, work location, or employment terms requires your employer to file an amended I-129 petition before the change takes effect. If your role is restructured so that it no longer requires a bachelor's degree in a specific field, your specialty occupation basis weakens and your status may be at risk during any USCIS review.
How long does H-1B status last for a Customer Relations Manager position?
USCIS grants H-1B status in increments of up to three years, with extensions available up to a six-year maximum in most cases. Beyond six years, further extensions require an approved I-140 immigrant petition or a pending green card application that has been on file for at least 365 days, depending on which AC21 provision applies to your situation.