H-1B Visa Partner Success Manager Jobs
Partner Success Manager roles sit at the intersection of relationship management and technical fluency, which puts them squarely within H-1B specialty occupation territory. Most employers filing LCAs for this title classify it under business operations or management occupations, requiring at least a bachelor's degree in a directly related field.
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Get Access To All JobsINTRODUCTION
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
SUMMARY
We are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains: leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows; driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.
Our tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.
HOW WILL YOU CONTRIBUTE?
Renewal Ownership & Revenue Protection:
Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
- Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
- Build and maintain accurate renewal forecasts and risk visibility
- Ensure on-time renewal completion and revenue protection
- Manage self-provisioning partner book of business
- Drive structured renewal governance and accountability across stakeholders
Partner Health & Risk Management:
Establish proactive partner health management to identify and mitigate churn risk.
- Define and operationalize partner health scoring frameworks
- Monitor adoption, usage, and value realization signals
- Identify early indicators of risk and execute mitigation strategies
- Lead QBR cadence and governance processes to maintain partner alignment
Partner Engagement & Value Realization:
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
- Drive adoption strategies and success plans aligned to partner outcomes
- Support legacy agreement transitions and contract normalization
- Lead escalation management and coordinate internal resources to resolve issues
- Ensure consistent engagement across the partner lifecycle, particularly approaching renewal
Cross-Functional Alignment:
Operate as a central coordination point across Channel functions.
- Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
- Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption
- Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise
- Maintain clear role boundaries to support the broader channel operating model
Role Scope & Boundaries
Owns:
- Renewal orchestration and forecasting (base ARR)
- Partner health, risk identification, and retention strategy
- Governance processes and QBR coordination
- Adoption and value realization
Does Not Own:
- Net new partner acquisition
- Expansion quota or pipeline generation
- Heavy commercial negotiation
- Partner onboarding or training delivery
This role is focused on revenue protection, not revenue creation.
WHAT WILL YOU BRING?
Retention & Operational Excellence
- Proven experience managing renewals, retention, and recurring revenue models
- Strong forecasting discipline with the ability to manage risk and ambiguity
- Structured operator with a process-driven mindset
Partner & Customer Success Leadership
- Experience working within partner channel ecosystems
- Ability to build trust and influence partner stakeholders at multiple levels
- Strong focus on value realization and adoption strategy
Cross-Functional Collaboration
- Experience working in matrixed environments across Sales, Operations, and Enablement
- Ability to navigate role boundaries and drive aligned execution
- Strong communication and stakeholder management skills
QUALIFICATIONS
- 5-10 years in Customer Success, Partner Success, Account Management, or similar roles
- Experience in SaaS or recurring revenue environments
- Strong understanding of renewal processes, forecasting, and retention strategies
- Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
- Analytical, structured, and execution-focused
ABOUT OUR CULTURE
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
INTRODUCTION
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
SUMMARY
We are seeking an experienced and highly capable Manager of Engineering to lead our US Server team. This role involves managing and mentoring a team of Java developers, while also providing strong technical leadership across system architecture, design, and implementation. You will guide the team in developing new product capabilities and enhancing existing ones across both our federal enclave environment and our AWS-based cloud production environment. This position includes dual responsibility across two major domains: leading, designing, and supporting capabilities within our federal enclave, including strict compliance requirements, secure development practices, and constrained deployment workflows; driving cloud-native development in AWS, improving our services, reliability, scalability, and efficiency with modern DevOps practices and tooling. The ideal candidate is a strong technical leader, an excellent communicator, and someone who thrives in an Agile environment where mentorship, ownership, and collaboration are key.
Our tech stack includes Redis, Oracle, PostgreSQL, Kafka, Spring, Microservices, Docker, Kubernetes, AWS, Jenkins, Grafana, ELK, Maven, and GitHub.
HOW WILL YOU CONTRIBUTE?
Renewal Ownership & Revenue Protection:
Own the end-to-end renewal process for partner-managed recurring revenue (base ARR), ensuring high retention and predictable outcomes.
- Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
- Build and maintain accurate renewal forecasts and risk visibility
- Ensure on-time renewal completion and revenue protection
- Manage self-provisioning partner book of business
- Drive structured renewal governance and accountability across stakeholders
Partner Health & Risk Management:
Establish proactive partner health management to identify and mitigate churn risk.
- Define and operationalize partner health scoring frameworks
- Monitor adoption, usage, and value realization signals
- Identify early indicators of risk and execute mitigation strategies
- Lead QBR cadence and governance processes to maintain partner alignment
Partner Engagement & Value Realization:
Act as a trusted advisor to partners, ensuring they achieve measurable value from Smarsh solutions.
- Drive adoption strategies and success plans aligned to partner outcomes
- Support legacy agreement transitions and contract normalization
- Lead escalation management and coordinate internal resources to resolve issues
- Ensure consistent engagement across the partner lifecycle, particularly approaching renewal
Cross-Functional Alignment:
Operate as a central coordination point across Channel functions.
- Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
- Collaborate with Partner Enablement Manager to ensure enablement readiness and product adoption
- Engage Channel Account Manager when expansion opportunities, pricing changes, or competitive risks arise
- Maintain clear role boundaries to support the broader channel operating model
Role Scope & Boundaries
Owns:
- Renewal orchestration and forecasting (base ARR)
- Partner health, risk identification, and retention strategy
- Governance processes and QBR coordination
- Adoption and value realization
Does Not Own:
- Net new partner acquisition
- Expansion quota or pipeline generation
- Heavy commercial negotiation
- Partner onboarding or training delivery
This role is focused on revenue protection, not revenue creation.
WHAT WILL YOU BRING?
Retention & Operational Excellence
- Proven experience managing renewals, retention, and recurring revenue models
- Strong forecasting discipline with the ability to manage risk and ambiguity
- Structured operator with a process-driven mindset
Partner & Customer Success Leadership
- Experience working within partner channel ecosystems
- Ability to build trust and influence partner stakeholders at multiple levels
- Strong focus on value realization and adoption strategy
Cross-Functional Collaboration
- Experience working in matrixed environments across Sales, Operations, and Enablement
- Ability to navigate role boundaries and drive aligned execution
- Strong communication and stakeholder management skills
QUALIFICATIONS
- 5-10 years in Customer Success, Partner Success, Account Management, or similar roles
- Experience in SaaS or recurring revenue environments
- Strong understanding of renewal processes, forecasting, and retention strategies
- Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
- Analytical, structured, and execution-focused
ABOUT OUR CULTURE
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
See all 182+ Partner Success Manager jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Partner Success Manager
Verify your degree aligns with the role
USCIS requires your bachelor's degree field to directly relate to partner success or business operations. A degree in marketing, business administration, or communications typically satisfies this. A degree in an unrelated field can trigger an RFE, so confirm the match before applying.
Search LCA filings by occupation code
Partner Success Manager roles often file under SOC code 11-2021 or 13-1161 depending on the employer. Use Migrate Mate to filter H-1B employers by occupation code and see which companies have active LCA filing history for this title.
Target SaaS companies with established CS teams
Enterprise SaaS employers with dedicated customer success or partnerships departments file H-1B petitions for this role most consistently. Companies with 500-plus employees and active partner ecosystems are more likely to have existing immigration infrastructure and internal counsel.
Confirm prevailing wage tier before negotiating
Your offer must meet the DOL prevailing wage for your work location. Use the OFLC Wage Search to check Level I through Level IV wage bands for your SOC code before you enter compensation discussions, so you're not surprised during LCA filing.
Ask about cap-exempt employer status early
Some employers, including nonprofits affiliated with universities or research institutions, are exempt from the H-1B cap and lottery. If you're targeted by a recruiting team from one of these organizations, confirm their cap-exempt status with USCIS before factoring the lottery into your timeline.
Document client-facing outcomes quantitatively
Partner success roles can attract specialty occupation scrutiny because the work sometimes resembles general account management. Build a portfolio of measurable outcomes tied to technical integrations, API adoption, or platform enablement to demonstrate the specialized nature of your responsibilities.
Partner Success Manager jobs are hiring across the US. Find yours.
Find Partner Success Manager JobsPartner Success Manager H-1B Visa: Frequently Asked Questions
Does a Partner Success Manager role qualify as an H-1B specialty occupation?
Yes, when the role requires a bachelor's degree in a specific field such as business, communications, or a related technical discipline. USCIS evaluates whether the position normally requires at least a bachelor's in a directly related field. Roles focused on technical integrations, enterprise platform management, or SaaS partner ecosystems typically clear this threshold. Generic account management framing without degree requirements can invite scrutiny.
Which employers typically sponsor H-1B visas for Partner Success Manager positions?
Enterprise SaaS companies, cloud platform vendors, and marketplace businesses with formal partner programs are the most consistent H-1B sponsors for this title. Browse Partner Success Manager roles with verified H-1B filing history on Migrate Mate to identify employers who have already demonstrated willingness to sponsor. Companies with large partner ecosystems tend to have dedicated immigration support teams.
What happens to my H-1B status if I get promoted from Partner Success Manager to a director-level role?
A promotion that changes your job duties substantially or shifts your SOC code requires an amended H-1B petition filed with USCIS before the role change takes effect. Your employer's immigration counsel should evaluate whether the new title remains within the same occupational category. A material change without an amended petition can create a status violation, so confirm the requirement with your employer before accepting the promotion.
How does the H-1B lottery affect timelines for Partner Success Manager job offers?
USCIS opens H-1B registration each March, and selection results typically come in April. If selected, your employer files the full petition by June for an October 1 start date. That gap can span six months or longer from offer to work authorization. Cap-exempt employers, including qualifying nonprofits and research institutions, avoid this timeline entirely and can file year-round.
Can I use O*NET to understand how USCIS classifies my Partner Success Manager role?
O*NET provides occupational profiles that immigration attorneys and USCIS officers reference when evaluating specialty occupation status. Your role may map to Business Operations Specialists or Sales Managers depending on how duties are framed. Reviewing the O*NET profile for your closest matching SOC code helps you understand the degree requirements USCIS expects and how your employer should document the position in the H-1B petition.
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