H-1B Visa Customer Retention Specialist Jobs
Customer Retention Specialist roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in business, marketing, psychology, or a related field. Employers in SaaS, financial services, and telecom are the most active sponsors, filing LCAs under SOC codes tied to customer service management and business operations.
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Get Access To All JobsINTRODUCTION
Headquartered in Los Angeles, Beyond Yoga is a premium active lifestyle brand, female-founded, LA born and bred. Founded in 2005 and grounded in the value of body positivity, Beyond Yoga creates clothing from luxuriously soft, easy to care for fabrics in styles that serve a broad range of workouts and activities. The brand has over 1,218 wholesale accounts across U.S. and international markets and continues to strengthen its market presence through an expanding brick-and-mortar footprint nationwide. Its strong fan base is fueled by enthusiasts of its signature Spacedye fabric and lifestyle essentials including outerwear, lifestyle pants, fleece and beyond. Beyond Yoga seeks to inspire growth in mind, body and in connection with community.
In September 2021, we joined Levi Strauss & Co., one of the world's largest brand-name apparel companies and a global leader in jeanswear. Beyond Yoga benefits from our relationship with LS&Co.'s global capabilities. For more information, go to beyondyoga.com.
ROLE AND RESPONSIBILITIES
The Retention Marketing Assistant Manager will evolve Beyond Yoga's RCS/SMS marketing program. You will support broader retention and lifecycle marketing plans across email, mobile, loyalty, and customer journey programs.
Reporting to the Director, Retention Marketing, you will manage the execution, optimization, and performance of the RCS/SMS program. You are a data-driven marketer who can identify growth opportunities, develop testing strategies, and translate insights into actions that improve customer engagement, retention, and revenue. You are someone who can use data to identify opportunities to improve campaign performance, customer experience, and long-term retention.
RCS/SMS Channel Ownership & Lifecycle Marketing
- Oversee the daily management and growth of Beyond Yoga's RCS/SMS program, including channel strategy, campaign planning, execution, testing, optimization, and performance.
- Build, QA, schedule, and deploy SMS campaigns and automated lifecycle journeys in Klaviyo, ensuring accurate execution and understanding of priorities.
- Improve subscriber growth through acquisition plans, including website forms, pop-ups, preference centers, lead capture experiences, and promotional campaigns.
- Manage the RCS/SMS calendar and partner with merchandising, ecommerce, and marketing teams to align campaigns with product launches, inventory availability, promotional events, and customer lifecycle moments.
- Develop a testing roadmap across segmentation, personalization, messaging, timing, offers, and customer journeys, using insights to improve engagement, retention, and revenue.
- Monitor subscriber health, deliverability, consent compliance, and overall program performance, identifying opportunities to improve customer experience and channel effectiveness.
- Support email marketing projects, including campaign setup, QA, deployment, testing, lifecycle journeys, and creative reviews.
Analytics & Optimization
- Build recurring SMS reporting and contribute to broader retention reporting across email, lifecycle, loyalty, and mobile programs.
- Analyze campaign, audience, creative, and customer performance to identify applicable insights, testing opportunities, and channel optimizations.
- Use GA4, Looker Studio, Klaviyo, Shopify, Excel, and other reporting tools to evaluate customer behavior and marketing performance.
- Present performance insights to retention, merchandising, ecommerce, creative, and leadership teams.
- Use AI and latest technologies to improve reporting, workflow efficiency, campaign performance, and customer insights.
Partnership & Program Development
- Partner with Creative, Ecommerce, Merchandising, Retail, Marketing, and Customer Experience teams to implement retention marketing projects and support our priorities.
- Develop creative briefs and give feedback on messaging, audience strategy, customer journeys, and campaign goals.
- Review campaign creative and provide recommendations based on our goals, customer insights, and channel best practices.
- Support geo-targeted, retail, loyalty, community, product launch, and customer review plans across retention channels.
- Stay current on SMS, RCS, lifecycle, loyalty, personalization, ecommerce, and retention marketing trends, bringing forward new ideas, tools, and opportunities to improve performance.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent relevant work experience.
- 4+ years of experience in retention, lifecycle, CRM, email, SMS, mobile, ecommerce marketing, or related digital marketing roles.
- Experience building or managing an SMS, mobile, lifecycle, CRM, or retention marketing program.
- Experience using Klaviyo or a similar email/SMS marketing platform, with interest in latest channels such as RCS.
- Experience with lifecycle marketing, retention strategy, segmentation, personalization, automation, customer journeys, and customer engagement.
- Ability to interpret campaign, channel, and customer data and turn insights into applicable recommendations.
- Experience with GA4, Looker Studio, Klaviyo reporting, Shopify analytics, Excel or Google Sheets, or similar analytics and dashboarding tools.
- Experience building, QAing, testing, deploying, analyzing, and optimizing email, SMS, mobile, and lifecycle campaigns.
- Prioritize competing needs, and recommend solutions with limited daily direction.
- Ability to understand how campaign decisions impact customer experience, revenue, engagement, retention, inventory, and brand trust.
- Experience collaborating with creative, merchandising, ecommerce, retail, customer experience, technology, vendor, and leadership teams.
- Experience managing marketing technology vendors, platform partners, or third-party tools.
- Experience with Shopify, Yotpo, Asana, Excel or Google Sheets, Looker Studio, GA4, Klaviyo, and other ecommerce marketing platforms.
- Experience using AI tools to improve content development, campaign execution, workflow automation, reporting, and performance optimization.
This is a hybrid work schedule based in our Culver City, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on our needs.
The expected starting salary range for this role is $80,000 - $95,000 per year. We may pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
LOCATION
USA, Culver City, Beyond Yoga HQ
FULL TIME/PART TIME
Full time
FILL DATE
This position is expected to be filled by 12/07/2026.
Current LS&Co Employees, apply via your Workday account.
EOE M/F/Disability/Vets
INTRODUCTION
Headquartered in Los Angeles, Beyond Yoga is a premium active lifestyle brand, female-founded, LA born and bred. Founded in 2005 and grounded in the value of body positivity, Beyond Yoga creates clothing from luxuriously soft, easy to care for fabrics in styles that serve a broad range of workouts and activities. The brand has over 1,218 wholesale accounts across U.S. and international markets and continues to strengthen its market presence through an expanding brick-and-mortar footprint nationwide. Its strong fan base is fueled by enthusiasts of its signature Spacedye fabric and lifestyle essentials including outerwear, lifestyle pants, fleece and beyond. Beyond Yoga seeks to inspire growth in mind, body and in connection with community.
In September 2021, we joined Levi Strauss & Co., one of the world's largest brand-name apparel companies and a global leader in jeanswear. Beyond Yoga benefits from our relationship with LS&Co.'s global capabilities. For more information, go to beyondyoga.com.
ROLE AND RESPONSIBILITIES
The Retention Marketing Assistant Manager will evolve Beyond Yoga's RCS/SMS marketing program. You will support broader retention and lifecycle marketing plans across email, mobile, loyalty, and customer journey programs.
Reporting to the Director, Retention Marketing, you will manage the execution, optimization, and performance of the RCS/SMS program. You are a data-driven marketer who can identify growth opportunities, develop testing strategies, and translate insights into actions that improve customer engagement, retention, and revenue. You are someone who can use data to identify opportunities to improve campaign performance, customer experience, and long-term retention.
RCS/SMS Channel Ownership & Lifecycle Marketing
- Oversee the daily management and growth of Beyond Yoga's RCS/SMS program, including channel strategy, campaign planning, execution, testing, optimization, and performance.
- Build, QA, schedule, and deploy SMS campaigns and automated lifecycle journeys in Klaviyo, ensuring accurate execution and understanding of priorities.
- Improve subscriber growth through acquisition plans, including website forms, pop-ups, preference centers, lead capture experiences, and promotional campaigns.
- Manage the RCS/SMS calendar and partner with merchandising, ecommerce, and marketing teams to align campaigns with product launches, inventory availability, promotional events, and customer lifecycle moments.
- Develop a testing roadmap across segmentation, personalization, messaging, timing, offers, and customer journeys, using insights to improve engagement, retention, and revenue.
- Monitor subscriber health, deliverability, consent compliance, and overall program performance, identifying opportunities to improve customer experience and channel effectiveness.
- Support email marketing projects, including campaign setup, QA, deployment, testing, lifecycle journeys, and creative reviews.
Analytics & Optimization
- Build recurring SMS reporting and contribute to broader retention reporting across email, lifecycle, loyalty, and mobile programs.
- Analyze campaign, audience, creative, and customer performance to identify applicable insights, testing opportunities, and channel optimizations.
- Use GA4, Looker Studio, Klaviyo, Shopify, Excel, and other reporting tools to evaluate customer behavior and marketing performance.
- Present performance insights to retention, merchandising, ecommerce, creative, and leadership teams.
- Use AI and latest technologies to improve reporting, workflow efficiency, campaign performance, and customer insights.
Partnership & Program Development
- Partner with Creative, Ecommerce, Merchandising, Retail, Marketing, and Customer Experience teams to implement retention marketing projects and support our priorities.
- Develop creative briefs and give feedback on messaging, audience strategy, customer journeys, and campaign goals.
- Review campaign creative and provide recommendations based on our goals, customer insights, and channel best practices.
- Support geo-targeted, retail, loyalty, community, product launch, and customer review plans across retention channels.
- Stay current on SMS, RCS, lifecycle, loyalty, personalization, ecommerce, and retention marketing trends, bringing forward new ideas, tools, and opportunities to improve performance.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent relevant work experience.
- 4+ years of experience in retention, lifecycle, CRM, email, SMS, mobile, ecommerce marketing, or related digital marketing roles.
- Experience building or managing an SMS, mobile, lifecycle, CRM, or retention marketing program.
- Experience using Klaviyo or a similar email/SMS marketing platform, with interest in latest channels such as RCS.
- Experience with lifecycle marketing, retention strategy, segmentation, personalization, automation, customer journeys, and customer engagement.
- Ability to interpret campaign, channel, and customer data and turn insights into applicable recommendations.
- Experience with GA4, Looker Studio, Klaviyo reporting, Shopify analytics, Excel or Google Sheets, or similar analytics and dashboarding tools.
- Experience building, QAing, testing, deploying, analyzing, and optimizing email, SMS, mobile, and lifecycle campaigns.
- Prioritize competing needs, and recommend solutions with limited daily direction.
- Ability to understand how campaign decisions impact customer experience, revenue, engagement, retention, inventory, and brand trust.
- Experience collaborating with creative, merchandising, ecommerce, retail, customer experience, technology, vendor, and leadership teams.
- Experience managing marketing technology vendors, platform partners, or third-party tools.
- Experience with Shopify, Yotpo, Asana, Excel or Google Sheets, Looker Studio, GA4, Klaviyo, and other ecommerce marketing platforms.
- Experience using AI tools to improve content development, campaign execution, workflow automation, reporting, and performance optimization.
This is a hybrid work schedule based in our Culver City, CA headquarters. You will be expected in office 3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on our needs.
The expected starting salary range for this role is $80,000 - $95,000 per year. We may pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance and business needs.
Levi Strauss & Co. (LS&Co.) offers a total rewards package that includes base pay, incentive plans, 401(k) matching, paid leave, health insurance, product discounts, and more designed to help you and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. Available benefits and incentive compensation vary depending upon the specifics of the role; details relating to a specific role will be made available upon request. Read more about our benefits here.
LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.
LOCATION
USA, Culver City, Beyond Yoga HQ
FULL TIME/PART TIME
Full time
FILL DATE
This position is expected to be filled by 12/07/2026.
Current LS&Co Employees, apply via your Workday account.
EOE M/F/Disability/Vets
See all 159+ H-1B Visa Customer Retention Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Retention Specialist Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Retention Specialist
Verify your role qualifies as specialty occupation
Pull the O*NET profile for your target SOC code and confirm the listed education requirement is a specific bachelor's degree field, not a general degree. USCIS denies H-1B petitions for retention roles when job postings say 'degree preferred' rather than 'required.'
Check prevailing wage before accepting an offer
Run your job title and work location through the OFLC Wage Search before negotiating salary. Your offered wage must meet or exceed the Level I–IV prevailing wage for your SOC code, and the employer certifies this on the LCA before filing.
Target employers with E-Verify enrollment
Filter your job search to companies enrolled in E-Verify. STEM OPT employers are already required to enroll, and many large SaaS and financial services firms maintain enrollment as a compliance baseline, which signals H-1B sponsorship infrastructure.
Search H-1B-sponsoring employers on Migrate Mate
Use Migrate Mate to filter Customer Retention Specialist roles by employers with verified LCA filing history. This surfaces companies that have already sponsored the exact SOC codes tied to retention and customer success roles, cutting out cold outreach.
Time your application around the H-1B cap cycle
H-1B cap registrations open in March for an October 1 start date. If you're on OPT, confirm your end date gives you enough runway to bridge through a cap-gap period. Missing the registration window means waiting a full year for the next cycle.
Document customer success metrics for your petition
Your employer's attorney will need evidence that the role requires a specific degree field, not just any bachelor's. Prepare job descriptions, internal competency frameworks, and performance metrics tied to analytical or strategic functions to support the specialty occupation argument.
H-1B Visa Customer Retention Specialist: Frequently Asked Questions
Does a Customer Retention Specialist role qualify for H-1B sponsorship?
It depends on how the employer defines the position. USCIS requires that the role qualify as a specialty occupation, meaning it normally requires at least a bachelor's degree in a specific field like business, marketing, or data analytics. Generalist customer service roles often fail this test. Roles with analytical, strategic, or technical components tied to a specific degree field are far stronger candidates.
Which industries sponsor H-1B visas for retention roles most often?
SaaS companies, fintech firms, telecom providers, and subscription-based consumer businesses file the most LCAs for customer retention and customer success roles. These industries rely heavily on data-driven retention strategies, which supports the specialty occupation argument by tying the role to specific analytical or behavioral science degree fields. Use Migrate Mate to browse roles with verified LCA filing history by industry.
What SOC code applies to Customer Retention Specialist jobs?
Most Customer Retention Specialist roles are filed under SOC 11-2021 (Marketing Managers), 13-1161 (Market Research Analysts), or 43-4051 (Customer Service Representatives), depending on the employer's job description. The SOC code determines the prevailing wage level on the LCA. Roles filed under management or analyst codes carry higher wage floors but are easier to defend as specialty occupations.
Can my employer file an H-1B for me if I'm currently on OPT?
Yes. Your employer registers you in the H-1B lottery in March, and if selected, files the full petition for an October 1 start date. If your OPT expires before October 1 and your petition is pending, the cap-gap rule automatically extends your work authorization. You must stay employed with the same sponsoring employer throughout the cap-gap period to maintain valid status.
How do I find Customer Retention Specialist jobs where the employer already sponsors H-1B visas?
Search on Migrate Mate, which shows Customer Retention Specialist listings filtered by employers with active LCA filing history. This tells you which companies have already gone through the DOL certification process for similar roles, so you're not guessing whether sponsorship is available. Cold applications to companies with no prior H-1B filings in this occupation category rarely result in sponsorship offers.