H-1B Visa Endpoint Engineer Jobs
Endpoint Engineer roles sit squarely within H-1B visa specialty occupation territory, requiring a bachelor's degree in computer science, information systems, or a related field. Employers filing H-1B petitions for this role must certify a prevailing wage through DOL, making companies with active LCA filing history your strongest targets.
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Get Access To All JobsINTRODUCTION
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Customer Success acts as the “front door” for ITS, providing tiered support to handle most common IT user needs including software, endpoint, and access inquiries. This team provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Customer Success enables service excellence and a spirit of continuous improvement by monitoring key performance factors such as customer satisfaction and customer service and implementing process improvements. The Endpoint Solutions team enables operational excellence by focusing on elevating the performance of customer support to campus-customers. The team plans, designs, configures, and troubleshoots endpoint devices including desktops, laptops, mobile phones, and other network-connected devices. The team enables smart inventory management, plans for hardware and operating service upgrades and changes, and coordinates across ITS and the university to anticipate the endpoint needs of campus customers. Endpoint Solutions design and implements process improvements that drive improvements in accuracy of responses, timeliness of ticket-closure, user-experience, and customer satisfaction.
The Endpoint Support Analyst will provide technical support and assistance to students, faculty, and staff. This individual will work to provision, deploy, troubleshoot, and maintain reliable and secure endpoint devices, such as laptops, desktops, tablets, mobile phones, printers, scanners, and virtual environments. The Endpoint Support Analyst will help deploy new technologies involving large-scale workstation management and software virtualization. The Endpoint Support Analyst will positively impact UCLA's operations and culture by enabling University stakeholders to effectively access and leverage technology and technology services in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while upholding UCLA's culture and values.
SALARY & COMPENSATION
UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
QUALIFICATIONS
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Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)
-
Experience with customer issue ticketing systems and/or ServiceNow. (Required)
-
Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
-
Foundational understanding of Microsoft and Apple operating systems (Windows, MacOS, iOS, etc.) as well as security tools such as antivirus and firewall applications. (Required)
-
Awareness of physical mobile devices as well as mobile device management and security. (Required)
-
Ability to monitor device image quality, deployment, adoption, and performance across campus with the use of automated tools and reports. (Required)
-
Ability to design, implement, and troubleshoot various workstation provisioning tools. (Required)
-
Strong written and verbal communication skills. Able to communicate and document ideas clearly. (Required)
-
Able to develop positive working relationships and a strong rapport with team members and stakeholders. (Required)
-
Strong organizational skills and is able to prioritize project needs. (Required)
-
Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)
-
Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
-
Thinks creatively and is able to work with agility in a fast-paced environment. (Required)
EDUCATION, LICENSES, CERTIFICATIONS & PERSONAL AFFILIATIONS
-
Bachelor's Degree In one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training. (Preferred)
-
ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification (Preferred)
SPECIAL CONDITIONS FOR EMPLOYMENT
-
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
-
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
SCHEDULE
8 am to 5 pm, Pacific Time, Mon-Friday and/or variable based on operational needs, 4 days on site
UNION/POLICY COVERED
TX-Systemwide Technical
COMPLETE POSITION DESCRIPTION
Campus Requisition #: 11885
UC Payroll Title: BUS TCHL SUPP ANL 2 TX
Department: IT SERVICES
Appointment Type: 2 - Staff: Career
Anticipated Hiring Pay Scale: $32.96 - $38.64 Hourly
* Full Salary Range: USD $32.96/Hr. - USD $53.05/Hr.
Onsite | Remote | Hybrid Type: Hybrid
Department Location: 10920 Wilshire Blvd IT SERVICES
Full or Part Time: Full Time
INTRODUCTION
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Customer Success acts as the “front door” for ITS, providing tiered support to handle most common IT user needs including software, endpoint, and access inquiries. This team provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Customer Success enables service excellence and a spirit of continuous improvement by monitoring key performance factors such as customer satisfaction and customer service and implementing process improvements. The Endpoint Solutions team enables operational excellence by focusing on elevating the performance of customer support to campus-customers. The team plans, designs, configures, and troubleshoots endpoint devices including desktops, laptops, mobile phones, and other network-connected devices. The team enables smart inventory management, plans for hardware and operating service upgrades and changes, and coordinates across ITS and the university to anticipate the endpoint needs of campus customers. Endpoint Solutions design and implements process improvements that drive improvements in accuracy of responses, timeliness of ticket-closure, user-experience, and customer satisfaction.
The Endpoint Support Analyst will provide technical support and assistance to students, faculty, and staff. This individual will work to provision, deploy, troubleshoot, and maintain reliable and secure endpoint devices, such as laptops, desktops, tablets, mobile phones, printers, scanners, and virtual environments. The Endpoint Support Analyst will help deploy new technologies involving large-scale workstation management and software virtualization. The Endpoint Support Analyst will positively impact UCLA's operations and culture by enabling University stakeholders to effectively access and leverage technology and technology services in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while upholding UCLA's culture and values.
SALARY & COMPENSATION
UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
QUALIFICATIONS
-
Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)
-
Experience with customer issue ticketing systems and/or ServiceNow. (Required)
-
Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
-
Foundational understanding of Microsoft and Apple operating systems (Windows, MacOS, iOS, etc.) as well as security tools such as antivirus and firewall applications. (Required)
-
Awareness of physical mobile devices as well as mobile device management and security. (Required)
-
Ability to monitor device image quality, deployment, adoption, and performance across campus with the use of automated tools and reports. (Required)
-
Ability to design, implement, and troubleshoot various workstation provisioning tools. (Required)
-
Strong written and verbal communication skills. Able to communicate and document ideas clearly. (Required)
-
Able to develop positive working relationships and a strong rapport with team members and stakeholders. (Required)
-
Strong organizational skills and is able to prioritize project needs. (Required)
-
Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)
-
Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
-
Thinks creatively and is able to work with agility in a fast-paced environment. (Required)
EDUCATION, LICENSES, CERTIFICATIONS & PERSONAL AFFILIATIONS
-
Bachelor's Degree In one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training. (Preferred)
-
ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification (Preferred)
SPECIAL CONDITIONS FOR EMPLOYMENT
-
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
-
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
SCHEDULE
8 am to 5 pm, Pacific Time, Mon-Friday and/or variable based on operational needs, 4 days on site
UNION/POLICY COVERED
TX-Systemwide Technical
COMPLETE POSITION DESCRIPTION
Campus Requisition #: 11885
UC Payroll Title: BUS TCHL SUPP ANL 2 TX
Department: IT SERVICES
Appointment Type: 2 - Staff: Career
Anticipated Hiring Pay Scale: $32.96 - $38.64 Hourly
* Full Salary Range: USD $32.96/Hr. - USD $53.05/Hr.
Onsite | Remote | Hybrid Type: Hybrid
Department Location: 10920 Wilshire Blvd IT SERVICES
Full or Part Time: Full Time
See all 54+ H-1B Visa Endpoint Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Endpoint Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as an Endpoint Engineer
Map your skills to SOC codes
Endpoint Engineer roles most commonly file under SOC code 15-1212 (Information Security Analysts) or 15-1244 (Network and Systems Administrators). Check O*NET to confirm which code matches your specific duties before applying, since mismatches trigger RFEs.
Search LCA filings before applying
Use Migrate Mate to filter employers by verified DOL LCA filing history for endpoint or systems security roles. Targeting companies that have filed recently reduces the risk of landing at an employer unfamiliar with H-1B paperwork.
Verify your prevailing wage tier early
Run your target job titles and locations through the OFLC Wage Search to identify Level I through Level IV wage tiers. Knowing your tier upfront helps you evaluate whether an offer meets H-1B compliance thresholds before you reach the negotiation stage.
Prioritize E-Verify enrolled employers
If your F-1 OPT runs through cap-gap, your employer must be enrolled in E-Verify for your authorization to remain valid past your EAD expiration. Confirm enrollment status during the offer stage, not after you've accepted.
Document endpoint tool certifications precisely
USCIS scrutinizes specialty occupation claims for IT operations roles. Certifications in platforms like Microsoft Intune, CrowdStrike, or JAMF strengthen the degree-to-job nexus in your petition by tying technical specialization to the role's requirements.
Clarify petition timing for contract roles
Endpoint Engineers placed through staffing firms or on client-site contracts require the end-client to be named in the H-1B petition. Get the end-client's details in writing before your employer files, since USCIS can issue an RFE or denial if the worksite is undisclosed.
H-1B Visa Endpoint Engineer: Frequently Asked Questions
Does an Endpoint Engineer role qualify as an H-1B specialty occupation?
Yes, provided the position requires at least a bachelor's degree in a specific technical field such as computer science, information systems, or cybersecurity. Generalist IT support roles can face RFEs if the job description doesn't clearly require specialized degree-level knowledge. Employers strengthen the petition by tying endpoint management duties to degree-specific competencies in the LCA and I-129 support letter.
Which employers actively sponsor H-1B visas for Endpoint Engineers?
Employers in enterprise IT, healthcare, financial services, and defense contracting file heavily for endpoint and systems security roles. Migrate Mate surfaces employers with verified DOL LCA filing history filtered by occupation, so you can see which companies have sponsored roles matching Endpoint Engineer duties rather than relying on job postings that may not reflect actual sponsorship intent.
Can an Endpoint Engineer role be performed remotely while on H-1B status?
Remote work on H-1B requires a certified LCA for every work location, including a home address if you work from home regularly. If your employer shifts you to a new state or a different metro area without filing an amended LCA, they fall out of compliance. Confirm your employer's process for LCA amendments before accepting a remote or hybrid arrangement.
What happens to my H-1B if I change employers to a new endpoint security team?
H-1B portability under AC21 lets you change employers after your petition has been pending for at least 180 days, without losing your place in the queue. Your new employer must file an H-1B transfer petition before you start. USCIS requires the new role to remain in the same or a similar SOC occupation category, so a lateral move within endpoint or systems engineering generally qualifies.
How does the H-1B cap lottery affect Endpoint Engineer hiring timelines?
The H-1B cap opens each April for a fiscal year starting October 1, with registration typically in March. If your employer is not cap-exempt, you'd need to be selected in the lottery and couldn't start until October 1 at the earliest. Employers who are universities, nonprofit research organizations, or affiliated with them are cap-exempt and can file year-round, which expands your options if you're targeting those sectors.