H-1B Visa Customer Solutions Manager Jobs
Customer Solutions Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, engineering, or a related field. Employers file the LCA with DOL before your petition reaches USCIS. Most openings are at mid-to-large tech, SaaS, and enterprise software companies with active H-1B visa filing histories.
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About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
Join our Team
About this opportunity:
We are now looking for an experienced Customer Solution Manager, who will be analyzing, designing and developing commercially viable RAN solutions and technical offering, based on customer needs and technology opportunities. In this role, you will also be working on data analytics to generate insights on network performance, evolution and value argumentation to help promote Ericsson RAN product and solutions in market area Americas.
What you will do:
- Support customer engagement focusing on identifying business opportunities, creating value propositions, and engaging customers at an early stage to maximize market and sales
- Provide sales support for specific deals, respond to RFx, propose solutions covering customer requirements
- Analyze customer 4G/5G network data, generate insights on network performance and impact by various Ericsson RAN products and solutions (SW and HW), to identify and materialize upsell opportunities
- Conduct Network Evolution studies and performance & capacity modelling to create compelling solution proposition to drive growth across with key accounts
- Develop technical presentations, proposals, and perform customer presentations
- Provide technical guidance, training, and support to ensure the successful adoption, implementation, and ongoing usage of the rApps by our customers
- Stay abreast on new technology and technical area, and share information about solutions to enable customer competence build
- Develop a sustained trusted relationship with customers by demonstrating strong technical and business acumen
- Deliver success through empowerment and accountability by modeling behavior defined by 5 focus areas of Ericsson on the Move with an emphasis on integrity
The skills you bring:
- Strong Knowledge in RAN 4G and 5G technologies in the field of radio network products
- Deep understanding of Ericsson RAN product portfolio, network software features, algorithms and parameters. Experience in network performance analysis and optimization is a plus.
- Good knowledge of new technology areas: Cloud RAN, Open RAN, RAN Automation etc.
- Good knowledge of the Ericsson sales process and tools
- Strong programing skills with modern programing languages and practical experience is essential
- Strong AI/ML experienced level competence and practical experience with ML Ops, Machine Learning Techniques, Machine Reasoning is a major plus
- Ability to communicate, present and influence the technical experts
- Team player with very good collaboration skills
- Minimum of 3 years of experience in the telecommunication infrastructure industry in the field of Radio Access Networking
- Education: Bachelor's degree in Mobile Telecommunication Engineering, Computer Science, Electronics Engineering, or similar
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Technical & Solution Sales Support
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
See all 722+ H-1B Visa Customer Solutions Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Solutions Manager Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Customer Solutions Manager
Frame your degree for specialty occupation
USCIS evaluates whether your bachelor's degree directly relates to customer solutions work. A degree in business, computer science, or information systems strengthens the specialty occupation argument far more than a general arts degree does.
Search LCA filings by occupation code
Customer Solutions Manager roles file under SOC codes like 11-2021 or 13-1161. Use the OFLC Wage Search to find companies that have certified LCAs for those codes, then target your applications there.
Prioritize E-Verify enrolled employers
If you're on OPT cap-gap, your employer must be E-Verify enrolled for your work authorization to extend past your EAD expiration. Confirm enrollment before accepting an offer, not after.
Use Migrate Mate to filter verified sponsors
Pull up Customer Solutions Manager roles on Migrate Mate to see which employers have active H-1B LCA filing history for this specific role type, so you're not guessing at sponsorship willingness during interviews.
Clarify premium processing before signing
Customer solutions roles often have target start dates tied to client onboarding cycles. Confirm with your hiring manager whether the company will file under premium processing, which gives USCIS a 15-business-day adjudication window.
Document cross-functional scope in your offer letter
H-1B petitions for customer solutions roles face RFEs when the job duties read as general management. Ask HR to include specific technical and analytical responsibilities in your offer letter to support the specialty occupation classification.
H-1B Visa Customer Solutions Manager: Frequently Asked Questions
Does a Customer Solutions Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the position requires a bachelor's degree or higher in a specific field such as business administration, computer science, or engineering. Generic management roles without a defined degree requirement can draw RFEs. The stronger your offer letter ties daily responsibilities to a specific discipline, the cleaner the specialty occupation argument becomes at USCIS.
Which industries sponsor H-1B visas most often for this role?
SaaS companies, enterprise software vendors, cloud infrastructure providers, and large consulting firms file the most H-1B LCAs for Customer Solutions Manager positions. These employers deal with technically complex products where a degree-backed understanding of the platform is genuinely required. You can filter by employer and occupation on Migrate Mate to see which companies have active filing history for this role type.
Can I transfer my H-1B to a new employer if I change Customer Solutions Manager jobs?
Yes. Under AC21 portability, you can start working for a new employer as soon as they file an H-1B transfer petition, provided your current petition has been approved and you've been in valid H-1B status. You don't need to wait for the transfer to be approved. Confirm the new role is also in a specialty occupation to avoid classification issues.
What happens to my H-1B status if my employer loses the contract I was hired to support?
If your employment ends, you enter a 60-day grace period to find a new employer and file a transfer petition, change to another nonimmigrant status, or leave the U.S. Losing a contract does not automatically end your H-1B status immediately, but your employer is required to notify USCIS if they terminate your employment before your petition expires.
How do I verify that a company's H-1B sponsorship offer is genuine before I accept?
Ask HR to confirm they've sponsored H-1B visas before and whether they have immigration counsel on retainer. You can also check the DOL OFLC disclosure data for recent LCA certifications under the company name and relevant occupation code. Employers with a consistent LCA filing history for customer-facing roles are lower risk than those sponsoring for the first time.