H-1B Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, information systems, or a related field. Many SaaS and enterprise software employers file H-1B petitions for these positions, though your offer letter and LCA must reflect the prevailing wage for your specific SOC code and work location.
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Get Access To All JobsLocation:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
Location:
CA HOME, CA, __
Requisition ID: 19081
Your growth matters. Let’s do this together.
Make an impact, develop your career, and contribute to our next chapter - guided by our 5Cs: Culture, Capabilities, Content, Commercialization, and Cash Flow Creation. Grow with us, as we build the path to becoming the number one supplier in the casino industry.
Overview
At IGT, we consider the role of a Customer Success Operations Manager to be of utmost importance in working alongside the CSM team in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect Teamwork Mindset and technical skills balance.
The primary objective of this role is to support the CSM team in creating and maintaining critical account plans, documents, and maintenance audits. Additionally, this role will act as a liaison between the CSM team and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.
This role is based in Vancouver, Canada.
Responsibilities:
- Work with CSM Leadership and other CSMs, which will include, but is not limited to, driving adoption, ensuring retention, and auditing software maintenance invoices to ensure accurate billing.
- Assist CSM Leadership and CSMs to build customer success plans, establishing critical goals to aid the customer in achieving their objectives.
- Work cross-functionally with the IGT systems team to find opportunities for new usage of IGT systems products and services.
- Work to identify and develop upsell and cross-sell opportunities.
- Advocate needs/issues across departments and manage customer concerns.
- Assist and provide expert deployment and operational standard methodologies.
- Assist in workshops to help demonstrate to customers the total value of IGT systems solutions and lead regular System Business Reviews and Business Partner Meetings.
- Provide insight concerning the availability and applicability of new products and features.
- Monitor trends, identify risks and recommend operational improvements.
- Support the professional services team with scoping and selling follow-on and new service opportunities.
- Support the education services team in identifying and recommending staff training opportunities.
- Identify the critical success criteria for IGT systems deployment and drive customer happiness in cooperation with the account team.
- Act as the IGT systems liaison for inquiries, issues, or escalations, including working with support, product management, or other teams to create solution roadmaps.
- Maintain functional and technical knowledge of IGT systems platforms and future products.
- Help CSM Leadership and CSMs conduct annual maintenance audits. Help develop and maintain monthly partnership and SBR decks.
- Help maintain customer Key Account Plans.
Qualifications
- Established track record in a related function with direct customer advocacy and engagement experience in post-sales or professional services in Fortune 1000, mid-tier, start-up companies, or public-sector organizations.
- Since this role is essential to the IGT systems success initiative, you will have a rich history of growing customer happiness, adoption, and retention.
- Confirmed ability to drive continuous product value.
- Experience developing product use cases with customers.
- Ability to be a strong teammate while still being a self-starter; possess exceptional verbal, written, social, presentation, and interpersonal skills.
- Thrives in a multitasking environment and can adjust priorities on the fly.
- Can focus on details and be analytical.
- Good technical and problem-solving skills and the ability to resolve problems quickly.
- Prior experience conducting workshops for customers and discussing the pros/cons of implementing various technologies and the business value.
- Experience in the enterprise and cloud software space.
- Experience navigating and steering customer engagements to completion with high customer satisfaction.
- Willingness to travel up to 50% (estimated average 25%), based on business needs.
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their applying; however, only those selected to interview will be contacted.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
See all 1,998+ H-1B Visa Customer Success Operations Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Operations
Match your degree to the SOC code
Customer Success Operations maps to multiple SOC codes depending on whether your role is analytics-heavy or process-management-focused. Pull the O*NET profile for each candidate code so your degree field aligns precisely with what your employer lists on the LCA.
Target employers with cap-exempt pathways
Universities, nonprofits affiliated with research institutions, and government entities file H-1B petitions outside the annual cap. Customer Success Operations roles at these organizations can start any time of year, not just after October 1.
Search Migrate Mate for LCA-verified employers
Filter by Customer Success Operations job titles on Migrate Mate to see which companies have active DOL Labor Condition Application filings for this role, so you're applying to employers with a documented H-1B sponsorship history rather than guessing.
Request the prevailing wage tier before signing
Use the OFLC Wage Search to look up the Level I through Level IV wage range for your SOC code and work location before you negotiate an offer. Employers must certify the LCA wage before USCIS will approve your H-1B petition.
Prepare a specialty occupation justification document
USCIS increasingly issues RFEs for Customer Success Operations petitions arguing the role doesn't require a specific degree. Compile job postings, internal org charts, and industry benchmarks showing that a bachelor's in a directly related field is the standard requirement.
Confirm your employer is E-Verify enrolled before the lottery
H-1B employers must be E-Verify participants. Ask HR to confirm enrollment status during your offer stage, not after the petition is filed. A non-enrolled employer cannot submit a valid H-1B registration through USCIS.
H-1B Visa Customer Success Operations: Frequently Asked Questions
Does a Customer Success Operations role qualify as a specialty occupation for H-1B purposes?
Yes, if the position requires a bachelor's degree or higher in a directly related field such as business administration, information systems, or computer science. The employer must demonstrate that the degree requirement is standard for the role in the industry. Positions that accept any bachelor's degree regardless of field are more vulnerable to specialty occupation RFEs from USCIS.
Which SOC code do employers typically use for Customer Success Operations H-1B filings?
Employers most commonly file under Management Analysts (13-1111) or Computer and Information Systems Managers (11-3021), depending on whether the role is process-focused or systems-and-tooling-focused. The SOC code directly determines the prevailing wage tier, so the choice affects both your salary floor and the strength of the specialty occupation argument. Review the O*NET profiles for both codes to see which best matches your actual duties.
How do I find employers who actively sponsor H-1B visas for Customer Success Operations jobs?
Search Migrate Mate to see companies with verified DOL LCA filings for Customer Success Operations roles. LCA disclosure data shows which employers have actually filed petitions for this job title, not just which ones claim to be open to sponsorship. This filters out employers who may intend to sponsor but have no demonstrated history of doing so.
Can my H-1B petition be filed if my employer uses a third-party customer platform or is considered a staffing arrangement?
Placements at a third-party client site raise employer-employee relationship concerns that USCIS scrutinizes closely. Your direct employer must demonstrate it controls your day-to-day work, sets your schedule, and has the right to terminate you. Customer Success Operations roles embedded at client sites under managed-service contracts often trigger RFEs requesting itineraries, contracts, and statements of work.
What happens to my H-1B status if my Customer Success Operations role changes significantly after approval?
Material changes to your job duties, location, or employer may require an amended H-1B petition before the change takes effect. USCIS considers a change material if your new duties fall under a different SOC code, your work site moves to a new metropolitan statistical area, or your employer undergoes a corporate restructuring. Filing an amended petition preserves your status continuity.