H-1B Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, information systems, or a related field. Many SaaS and enterprise software employers file H-1B petitions for these positions, though your offer letter and LCA must reflect the prevailing wage for your specific SOC code and work location.
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The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
Business Growth
- Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
- Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build effective working relationships as a trusted advisor and business advocate.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and CSM satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.
- Assist with defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
PREFERRED QUALIFICATIONS
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.
The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth.
They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity.
They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.
Key job responsibilities
Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
Business Growth
- Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
- Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
- Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
- Lead business strategy development and long-term account plans, collaborating cross-functionally with teams and Sellers to drive customer success.
- Manage and deliver against complex account goals where strategy is undefined. Balance short-term customer needs with longer-term strategic investment.
- Implement and track metrics to measure portfolio success and quality. Use these to guide work and uncover hidden opportunities.
Seller Relationship Management
- Build effective working relationships as a trusted advisor and business advocate.
- Deliver timely, accurate, and professional operational support within specified SLAs.
- Drive optimal program and CSM satisfaction.
- Liaise with partner teams and coordinate cross-functionally to resolve Seller issues quickly and with high quality.
- Serve as a consultant with oversight of key strategic activities, following up, escalating, and clearing blockers across organizations. Advocate as the voice of the customer internally using data and anecdotes.
- Educate Sellers on driving incremental growth through tools, policies, products, and programs. Maintain in-depth knowledge to tie recommendations to Sellers' specific goals.
Program Process Excellence
- Act as a thought leader in defining success criteria and understanding Seller business needs in a changing environment.
- Improve team efficiency and optimize processes. Manage initiatives and deliver solutions by working independently across teams.
- Assist with defining and designing tools, SOPs, and processes for Seller Services.
- Identify and define feature enhancements and new products based on customer feedback, data analysis, and competitive gaps.
- Aggregate themes and data to advocate as Voice of the Seller with owning teams, addressing opportunities at root cause level.
- Own project status communication. Deliver clear, concise summaries to leadership and answer questions in detail.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Bachelor's degree or equivalent
- 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
PREFERRED QUALIFICATIONS
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 80,000.00 - 140,000.00 USD annually
USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See all 624+ H-1B Visa Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Operations Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Operations
Match your degree to the SOC code
Customer Success Operations maps to multiple SOC codes depending on whether your role is analytics-heavy or process-management-focused. Pull the O*NET profile for each candidate code so your degree field aligns precisely with what your employer lists on the LCA.
Target employers with cap-exempt pathways
Universities, nonprofits affiliated with research institutions, and government entities file H-1B petitions outside the annual cap. Customer Success Operations roles at these organizations can start any time of year, not just after October 1.
Search Migrate Mate for LCA-verified employers
Filter by Customer Success Operations job titles on Migrate Mate to see which companies have active DOL Labor Condition Application filings for this role, so you're applying to employers with a documented H-1B sponsorship history rather than guessing.
Request the prevailing wage tier before signing
Use the OFLC Wage Search to look up the Level I through Level IV wage range for your SOC code and work location before you negotiate an offer. Employers must certify the LCA wage before USCIS will approve your H-1B petition.
Prepare a specialty occupation justification document
USCIS increasingly issues RFEs for Customer Success Operations petitions arguing the role doesn't require a specific degree. Compile job postings, internal org charts, and industry benchmarks showing that a bachelor's in a directly related field is the standard requirement.
Confirm your employer is E-Verify enrolled before the lottery
H-1B employers must be E-Verify participants. Ask HR to confirm enrollment status during your offer stage, not after the petition is filed. A non-enrolled employer cannot submit a valid H-1B registration through USCIS.
H-1B Visa Customer Success Operations: Frequently Asked Questions
Does a Customer Success Operations role qualify as a specialty occupation for H-1B purposes?
Yes, if the position requires a bachelor's degree or higher in a directly related field such as business administration, information systems, or computer science. The employer must demonstrate that the degree requirement is standard for the role in the industry. Positions that accept any bachelor's degree regardless of field are more vulnerable to specialty occupation RFEs from USCIS.
Which SOC code do employers typically use for Customer Success Operations H-1B filings?
Employers most commonly file under Management Analysts (13-1111) or Computer and Information Systems Managers (11-3021), depending on whether the role is process-focused or systems-and-tooling-focused. The SOC code directly determines the prevailing wage tier, so the choice affects both your salary floor and the strength of the specialty occupation argument. Review the O*NET profiles for both codes to see which best matches your actual duties.
How do I find employers who actively sponsor H-1B visas for Customer Success Operations jobs?
Search Migrate Mate to see companies with verified DOL LCA filings for Customer Success Operations roles. LCA disclosure data shows which employers have actually filed petitions for this job title, not just which ones claim to be open to sponsorship. This filters out employers who may intend to sponsor but have no demonstrated history of doing so.
Can my H-1B petition be filed if my employer uses a third-party customer platform or is considered a staffing arrangement?
Placements at a third-party client site raise employer-employee relationship concerns that USCIS scrutinizes closely. Your direct employer must demonstrate it controls your day-to-day work, sets your schedule, and has the right to terminate you. Customer Success Operations roles embedded at client sites under managed-service contracts often trigger RFEs requesting itineraries, contracts, and statements of work.
What happens to my H-1B status if my Customer Success Operations role changes significantly after approval?
Material changes to your job duties, location, or employer may require an amended H-1B petition before the change takes effect. USCIS considers a change material if your new duties fall under a different SOC code, your work site moves to a new metropolitan statistical area, or your employer undergoes a corporate restructuring. Filing an amended petition preserves your status continuity.