H-1B Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in business, information systems, or a related field. Many SaaS and enterprise software employers file H-1B petitions for these positions, though your offer letter and LCA must reflect the prevailing wage for your specific SOC code and work location.
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Get Access To All JobsAbout viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
About viaPhoton
We are changing the norm by being customer-focused, technology-led.
viaPhoton builds custom-engineered fiber optic solutions that power AI infrastructure, data centers, and 5G networks for some of the biggest names in tech. In five years we've grown to a team of 200+ and 4x'd our revenue in the last year alone, and we're just getting started. We're looking for dependable, hardworking people who take pride in their work and want to grow with us.
Location: Naperville, IL
Schedule: Mon–Fri | Regular business hours
Compensation: $50,000 - $60,000 base salary
About the Role
You'll be the day-to-day point of contact for our customers, guiding every order from quote to delivery. This is ownership-focused work: you keep customers informed, coordinate across every viaPhoton team, and make sure each order arrives on time. And when something slips, you're the one with a plan.
- Support customers from first quote to final delivery, processing quotes and purchase orders accurately and on time
- Serve as the customer's single point of contact across Sales, Engineering, Manufacturing, and Logistics
- Communicate delivery timelines, order status, and updates proactively so customers always know what to expect
- Monitor deliverables across the business, including manufacturing partners, to keep orders on schedule, and offer clear alternatives when something slips
- Take ownership of the customer experience, resolving issues quickly and following through to the end
What You'll Bring
- Bring excellent written and verbal communication skills and a customer-first mindset
- Have strong organizational skills and attention to detail across multiple orders and deadlines
- Bring a strong sense of ownership, with a bias toward action and follow-through
- Are comfortable learning new systems quickly, including ERP platforms
- Have experience in customer service, order management, or account coordination (a plus)
What's in it for you?
- Robust health, dental, and vision coverage that starts on day 1
- 401(k) with 4% match, vests immediately after a 90-day waiting period
- Flexible PTO that grows over time
- 10 paid holidays, including 2 floating holidays
- Monthly team events
At viaPhoton, we are committed to furthering our culture of inclusion. We reinforce this through our core values and beliefs as well as our processes and strategic goals. We remind team members to seek various viewpoints, learn and be hungry with curiosity, and gain trust.
We are an equal opportunity employer and make all employment decisions based on merit and qualifications. We do not discriminate on the basis of race, color, ethnic or national origin, religion or belief, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, health condition, genetic information, marital or family status, military or veteran status, socioeconomic background, or any other status protected by applicable law.
We provide reasonable accommodations and adjustments throughout the hiring process. If you need one, please let us know. Any personal data you share with us is handled confidentially and in line with applicable data protection law.
See all 744+ H-1B Visa Customer Success Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Customer Success Operations Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Operations
Match your degree to the SOC code
Customer Success Operations maps to multiple SOC codes depending on whether your role is analytics-heavy or process-management-focused. Pull the O*NET profile for each candidate code so your degree field aligns precisely with what your employer lists on the LCA.
Target employers with cap-exempt pathways
Universities, nonprofits affiliated with research institutions, and government entities file H-1B petitions outside the annual cap. Customer Success Operations roles at these organizations can start any time of year, not just after October 1.
Search Migrate Mate for LCA-verified employers
Filter by Customer Success Operations job titles on Migrate Mate to see which companies have active DOL Labor Condition Application filings for this role, so you're applying to employers with a documented H-1B sponsorship history rather than guessing.
Request the prevailing wage tier before signing
Use the OFLC Wage Search to look up the Level I through Level IV wage range for your SOC code and work location before you negotiate an offer. Employers must certify the LCA wage before USCIS will approve your H-1B petition.
Prepare a specialty occupation justification document
USCIS increasingly issues RFEs for Customer Success Operations petitions arguing the role doesn't require a specific degree. Compile job postings, internal org charts, and industry benchmarks showing that a bachelor's in a directly related field is the standard requirement.
Confirm your employer is E-Verify enrolled before the lottery
H-1B employers must be E-Verify participants. Ask HR to confirm enrollment status during your offer stage, not after the petition is filed. A non-enrolled employer cannot submit a valid H-1B registration through USCIS.
H-1B Visa Customer Success Operations: Frequently Asked Questions
Does a Customer Success Operations role qualify as a specialty occupation for H-1B purposes?
Yes, if the position requires a bachelor's degree or higher in a directly related field such as business administration, information systems, or computer science. The employer must demonstrate that the degree requirement is standard for the role in the industry. Positions that accept any bachelor's degree regardless of field are more vulnerable to specialty occupation RFEs from USCIS.
Which SOC code do employers typically use for Customer Success Operations H-1B filings?
Employers most commonly file under Management Analysts (13-1111) or Computer and Information Systems Managers (11-3021), depending on whether the role is process-focused or systems-and-tooling-focused. The SOC code directly determines the prevailing wage tier, so the choice affects both your salary floor and the strength of the specialty occupation argument. Review the O*NET profiles for both codes to see which best matches your actual duties.
How do I find employers who actively sponsor H-1B visas for Customer Success Operations jobs?
Search Migrate Mate to see companies with verified DOL LCA filings for Customer Success Operations roles. LCA disclosure data shows which employers have actually filed petitions for this job title, not just which ones claim to be open to sponsorship. This filters out employers who may intend to sponsor but have no demonstrated history of doing so.
Can my H-1B petition be filed if my employer uses a third-party customer platform or is considered a staffing arrangement?
Placements at a third-party client site raise employer-employee relationship concerns that USCIS scrutinizes closely. Your direct employer must demonstrate it controls your day-to-day work, sets your schedule, and has the right to terminate you. Customer Success Operations roles embedded at client sites under managed-service contracts often trigger RFEs requesting itineraries, contracts, and statements of work.
What happens to my H-1B status if my Customer Success Operations role changes significantly after approval?
Material changes to your job duties, location, or employer may require an amended H-1B petition before the change takes effect. USCIS considers a change material if your new duties fall under a different SOC code, your work site moves to a new metropolitan statistical area, or your employer undergoes a corporate restructuring. Filing an amended petition preserves your status continuity.