H-1B Visa Customer Success Operations Jobs
Customer Success Operations roles qualify for H-1B sponsorship as specialty occupations requiring a bachelor's degree in business, information systems, or a related field. Many SaaS and enterprise software employers file H-1B petitions for these positions, though your offer letter and LCA must reflect the prevailing wage for your specific SOC code and work location.
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Get Access To All JobsA career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Director, Renewals & Customer Success Operations
Locations: Houston, TX / Remote
Reports to: Sr. Director, Revenue Operations
A quick snapshot… The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including annual planning, forecasting, business process optimization, and executive reporting and analytics. You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.
Why it’s a big deal… Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This is a big job – you will be at the center of it all! You will lead the annual planning cycle, support weekly forecasts, drive cross functional initiatives, implement operational processes and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer-focused revenue company.
Are you the person we’re looking for?
Analytical thinker and creative problem solver. You can see issues holistically and follow the flow of the stack to get to the root of the matter – a key skill in this role. You pay attention to the details and do not miss a trick.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections. You are the trusted adviser to many. You are also a premier writer and confident in preparing and presenting to all levels.
Resourceful & Collaborative. At Conga, we achieve together – when you have questions, you find answers; when you’re faced with challenges, you find solutions. You turn to a variety of resources, including your colleagues, professional network, Internet, articles, books – whatever helps you get the job done. Then you apply that knowledge across the business where it makes sense.
Flexible and Adaptable. You thrive when challenged; you like to do many different things. You can quickly change course if needed. Learning new things is something you like to do.
Initiative. You don’t wait around for things to happen. You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization – even if it’s outside your scope of work – you put a proposal together, talk to the team about it, and own it. You are innovative. And that also goes back to having an entrepreneurial spirit.
Here’s What Will Give You An Edge…
Prior Renewals Management or Customer Success Management Role - 6+ years leading renewals operations, customer operations or leading a renewals team and/or customer success team; You will be supporting both customer success and renewals; your business knowledge or operational knowledge will be super helpful in understanding the needs of the business. You also know the ins and outs of operations.
Prior Leadership Experience - 6+ years leading a team. You can build and lead a high-performing team.
Prior Enterprise Software Company Experience - 6+ years in working for enterprise software companies. You know the challenges that software companies face, and you are ready and able to jump in. You understand the B2B business model; you are business savvy.
Degree in Economics, Finance or Math and MBA highly desired. You like numbers and you like people!
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs. Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
U.S Base Salary Range $174,150—$278,640 USD
Did we pique your interest? If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement. By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line. Our approach is grounded in the Conga Way, a framework that reflects our values and drives everything from hiring to decision-making, as well as key programs including recognition. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.
Job Title: Director, Renewals & Customer Success Operations
Locations: Houston, TX / Remote
Reports to: Sr. Director, Revenue Operations
A quick snapshot… The Director of Renewals and Customer Success Operations is responsible for leading and guiding key operational activities across the Renewals and Customer Success teams, including annual planning, forecasting, business process optimization, and executive reporting and analytics. You will be the trusted adviser to the VP of Customer Success, guiding and supporting them every step of the way. You will lead a high performing team of operational leads who are experts in our business processes and systems and who are devoted to supporting the revenue process to drive business success.
Why it’s a big deal… Securing renewals is a key to Conga’s success; it is one of our top four corporate focus areas. Outstanding operational support for Renewals and Customer Success is key to the success of the Renewals business. This is a big job – you will be at the center of it all! You will lead the annual planning cycle, support weekly forecasts, drive cross functional initiatives, implement operational processes and find ways to change the game. Not only will you lead, you will also do; we are a “get your hands dirty, everyone sweeps the floor” team. This role is also responsible for delivering high quality business intelligence to all stakeholders, including the executive team, FP&A and Renewals and CS Leadership. You will contribute directly to our company’s growth and reputation as the customer-focused revenue company.
Are you the person we’re looking for?
Analytical thinker and creative problem solver. You can see issues holistically and follow the flow of the stack to get to the root of the matter – a key skill in this role. You pay attention to the details and do not miss a trick.
Strong communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections. You are the trusted adviser to many. You are also a premier writer and confident in preparing and presenting to all levels.
Resourceful & Collaborative. At Conga, we achieve together – when you have questions, you find answers; when you’re faced with challenges, you find solutions. You turn to a variety of resources, including your colleagues, professional network, Internet, articles, books – whatever helps you get the job done. Then you apply that knowledge across the business where it makes sense.
Flexible and Adaptable. You thrive when challenged; you like to do many different things. You can quickly change course if needed. Learning new things is something you like to do.
Initiative. You don’t wait around for things to happen. You’re not only proactive about completing your own work, but when you sense the need to introduce a project that will benefit the team or the organization – even if it’s outside your scope of work – you put a proposal together, talk to the team about it, and own it. You are innovative. And that also goes back to having an entrepreneurial spirit.
Here’s What Will Give You An Edge…
Prior Renewals Management or Customer Success Management Role - 6+ years leading renewals operations, customer operations or leading a renewals team and/or customer success team; You will be supporting both customer success and renewals; your business knowledge or operational knowledge will be super helpful in understanding the needs of the business. You also know the ins and outs of operations.
Prior Leadership Experience - 6+ years leading a team. You can build and lead a high-performing team.
Prior Enterprise Software Company Experience - 6+ years in working for enterprise software companies. You know the challenges that software companies face, and you are ready and able to jump in. You understand the B2B business model; you are business savvy.
Degree in Economics, Finance or Math and MBA highly desired. You like numbers and you like people!
In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs. Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance. The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.
U.S Base Salary Range $174,150—$278,640 USD
Did we pique your interest? If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role? Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement. By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
See all 1,846+ Customer Success Operations jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Operations roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Customer Success Operations
Match your degree to the SOC code
Customer Success Operations maps to multiple SOC codes depending on whether your role is analytics-heavy or process-management-focused. Pull the O*NET profile for each candidate code so your degree field aligns precisely with what your employer lists on the LCA.
Target employers with cap-exempt pathways
Universities, nonprofits affiliated with research institutions, and government entities file H-1B petitions outside the annual cap. Customer Success Operations roles at these organizations can start any time of year, not just after October 1.
Search Migrate Mate for LCA-verified employers
Filter by Customer Success Operations job titles on Migrate Mate to see which companies have active DOL Labor Condition Application filings for this role, so you're applying to employers with a documented H-1B sponsorship history rather than guessing.
Request the prevailing wage tier before signing
Use the OFLC Wage Search to look up the Level I through Level IV wage range for your SOC code and work location before you negotiate an offer. Employers must certify the LCA wage before USCIS will approve your H-1B petition.
Prepare a specialty occupation justification document
USCIS increasingly issues RFEs for Customer Success Operations petitions arguing the role doesn't require a specific degree. Compile job postings, internal org charts, and industry benchmarks showing that a bachelor's in a directly related field is the standard requirement.
Confirm your employer is E-Verify enrolled before the lottery
H-1B employers must be E-Verify participants. Ask HR to confirm enrollment status during your offer stage, not after the petition is filed. A non-enrolled employer cannot submit a valid H-1B registration through USCIS.
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Find Customer Success Operations JobsCustomer Success Operations H-1B Visa: Frequently Asked Questions
Does a Customer Success Operations role qualify as a specialty occupation for H-1B purposes?
Yes, if the position requires a bachelor's degree or higher in a directly related field such as business administration, information systems, or computer science. The employer must demonstrate that the degree requirement is standard for the role in the industry. Positions that accept any bachelor's degree regardless of field are more vulnerable to specialty occupation RFEs from USCIS.
Which SOC code do employers typically use for Customer Success Operations H-1B filings?
Employers most commonly file under Management Analysts (13-1111) or Computer and Information Systems Managers (11-3021), depending on whether the role is process-focused or systems-and-tooling-focused. The SOC code directly determines the prevailing wage tier, so the choice affects both your salary floor and the strength of the specialty occupation argument. Review the O*NET profiles for both codes to see which best matches your actual duties.
How do I find employers who actively sponsor H-1B visas for Customer Success Operations jobs?
Search Migrate Mate to see companies with verified DOL LCA filings for Customer Success Operations roles. LCA disclosure data shows which employers have actually filed petitions for this job title, not just which ones claim to be open to sponsorship. This filters out employers who may intend to sponsor but have no demonstrated history of doing so.
Can my H-1B petition be filed if my employer uses a third-party customer platform or is considered a staffing arrangement?
Placements at a third-party client site raise employer-employee relationship concerns that USCIS scrutinizes closely. Your direct employer must demonstrate it controls your day-to-day work, sets your schedule, and has the right to terminate you. Customer Success Operations roles embedded at client sites under managed-service contracts often trigger RFEs requesting itineraries, contracts, and statements of work.
What happens to my H-1B status if my Customer Success Operations role changes significantly after approval?
Material changes to your job duties, location, or employer may require an amended H-1B petition before the change takes effect. USCIS considers a change material if your new duties fall under a different SOC code, your work site moves to a new metropolitan statistical area, or your employer undergoes a corporate restructuring. Filing an amended petition preserves your status continuity.
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