H-1B Visa Go To Market Jobs
Go To Market roles sit at the intersection of product, sales, and marketing, making specialty occupation classification straightforward for most H-1B petitions. Employers filing LCAs for GTM positions typically use SOC codes tied to marketing or business strategy occupations, which affects your prevailing wage level and petition framing.
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Get Access To All JobsINTRODUCTION
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. GTM Experiences defines how Toast engages with, supports, and grows customers across their entire lifecycle. This organization brings together Onboarding, Support, and Product-Led Growth (PLG) into a unified group responsible for designing and delivering a cohesive, end-to-end customer experience powered by intelligent systems and agents. This team builds the platforms and experiences that shape how customers discover value, get started, receive help, and expand their use of Toast. We operate at the intersection of customer experience, agent experience, and product experience, developing systems that enable seamless transitions across lifecycle stages and channels. GTM Experiences owns a broad ecosystem that includes customer onboarding journeys and activation systems, product-led growth surfaces and in-product engagement, customer support experiences and agent tooling, communications and engagement infrastructure, and AI-powered and agent-assisted lifecycle capabilities. As Toast continues to grow, we are reimagining the customer lifecycle as a connected, intelligent platform rather than a set of siloed experiences. GTM Experiences plays a critical role in defining how these systems come together to deliver consistent, scalable, and high-quality experiences from first touch through long-term success.
ABOUT THIS ROLE
We are building the Customer Experience Platform that will define how Toast engages, supports, and grows customers at scale. As a Senior Principal Engineer for GTM Experiences, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers experiences across onboarding, support, and product-led growth. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution to create a seamless customer journey. This role extends beyond ownership of individual systems or services. You will help define how lifecycle stages connect into a unified experience and drive platform level decisions that unlock business outcomes. You will help define how core components of the support ecosystem — including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences — work together as a unified platform. You will partner closely with engineering, product, design, Care, Onboarding, and Growth leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform scales with increasing complexity while improving customer outcomes. Success in this role requires strong systems thinking, platform design expertise, and the ability to operate across organizational boundaries. You will bring clarity to a complex ecosystem, drive alignment across teams, and ensure our investments translate into measurable improvements in customer activation, retention, and support quality.
A DAY IN THE LIFE (RESPONSIBILITIES)
- Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
- Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences.
- Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
- Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
- Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
- Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
- Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
WHAT YOU'LL NEED TO THRIVE (REQUIREMENTS)
- 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
- Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
- Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
- Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
- Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
- A track record of mentoring senior engineers and raising the engineering bar within an organization.
- Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.
AI AT TOAST
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
OUR TOTAL REWARDS PHILOSOPHY
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Pay Range
$246,000 — $394,000 USD
HOW TOAST USES AI IN ITS HIRING PROCESS
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
DIVERSITY, EQUITY, AND INCLUSION IS BAKED INTO OUR RECIPE FOR SUCCESS
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
WE THRIVE TOGETHER
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
INTRODUCTION
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. GTM Experiences defines how Toast engages with, supports, and grows customers across their entire lifecycle. This organization brings together Onboarding, Support, and Product-Led Growth (PLG) into a unified group responsible for designing and delivering a cohesive, end-to-end customer experience powered by intelligent systems and agents. This team builds the platforms and experiences that shape how customers discover value, get started, receive help, and expand their use of Toast. We operate at the intersection of customer experience, agent experience, and product experience, developing systems that enable seamless transitions across lifecycle stages and channels. GTM Experiences owns a broad ecosystem that includes customer onboarding journeys and activation systems, product-led growth surfaces and in-product engagement, customer support experiences and agent tooling, communications and engagement infrastructure, and AI-powered and agent-assisted lifecycle capabilities. As Toast continues to grow, we are reimagining the customer lifecycle as a connected, intelligent platform rather than a set of siloed experiences. GTM Experiences plays a critical role in defining how these systems come together to deliver consistent, scalable, and high-quality experiences from first touch through long-term success.
ABOUT THIS ROLE
We are building the Customer Experience Platform that will define how Toast engages, supports, and grows customers at scale. As a Senior Principal Engineer for GTM Experiences, you will serve as the LOB-level technical leader responsible for defining and driving the multi-year strategy that shapes how Toast delivers experiences across onboarding, support, and product-led growth. You will translate business strategy into coherent technical direction, align engineering investments with measurable customer and operational outcomes, and guide the architectural evolution to create a seamless customer journey. This role extends beyond ownership of individual systems or services. You will help define how lifecycle stages connect into a unified experience and drive platform level decisions that unlock business outcomes. You will help define how core components of the support ecosystem — including AI-assisted capabilities, contact center infrastructure, agent tooling, and customer-facing support experiences — work together as a unified platform. You will partner closely with engineering, product, design, Care, Onboarding, and Growth leadership to establish a shared technical vision, make high-impact architectural decisions, and ensure that our platform scales with increasing complexity while improving customer outcomes. Success in this role requires strong systems thinking, platform design expertise, and the ability to operate across organizational boundaries. You will bring clarity to a complex ecosystem, drive alignment across teams, and ensure our investments translate into measurable improvements in customer activation, retention, and support quality.
A DAY IN THE LIFE (RESPONSIBILITIES)
- Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes.
- Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences.
- Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes.
- Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions.
- Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency.
- Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity.
- Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization.
- Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy.
- Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.
WHAT YOU'LL NEED TO THRIVE (REQUIREMENTS)
- 10+ years of experience in software engineering, with a strong background building and evolving large-scale distributed systems and customer-facing platforms.
- Demonstrated experience defining technical strategy or architecture for complex platforms spanning multiple systems and teams.
- Strong systems thinking and platform design experience, with the ability to connect individual services and tools into coherent technical ecosystems.
- Proven ability to lead high-impact architectural decisions and guide organizations through complex technical transitions.
- Experience influencing technical direction across teams and collaborating with product, design, and operational partners to deliver meaningful business outcomes.
- Strong communication skills and the ability to articulate complex technical ideas clearly to both technical and non-technical stakeholders.
- A track record of mentoring senior engineers and raising the engineering bar within an organization.
- Experience working on customer experience platforms, workflow systems, or other complex operational software environments is strongly preferred.
AI AT TOAST
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
OUR TOTAL REWARDS PHILOSOPHY
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Pay Range
$246,000 — $394,000 USD
HOW TOAST USES AI IN ITS HIRING PROCESS
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
DIVERSITY, EQUITY, AND INCLUSION IS BAKED INTO OUR RECIPE FOR SUCCESS
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
WE THRIVE TOGETHER
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Go To Market
Match your degree to GTM specialty occupation
USCIS requires your bachelor's degree field to directly relate to the role. A GTM position drawing from marketing, business strategy, or product management typically satisfies this, but a degree in an unrelated field can trigger an RFE even at sponsoring employers.
Verify your wage level before accepting offers
Use the OFLC Wage Search to look up the prevailing wage for your specific SOC code and metro area. GTM roles at Level I or II wages can create LCA complications if your offer falls short of the DOL threshold for that location.
Target employers with cap-exempt filing pathways
GTM roles at universities, nonprofit research organizations, or government-affiliated entities qualify for cap-exempt H-1B petitions, bypassing the lottery entirely. These organizations regularly hire for strategy and market expansion functions that map cleanly to GTM job descriptions.
Search verified H-1B sponsors on Migrate Mate
Filter for employers with confirmed LCA filing history in GTM, marketing strategy, or business development occupations on Migrate Mate. This surfaces companies that have already navigated the specialty occupation classification for roles like yours, reducing your petition risk.
Time your employer switch within the 60-day grace period
If you're changing GTM roles between H-1B employers, you have a 60-day grace period after your previous employment ends. Your new employer must file an H-1B transfer petition before that window closes for you to maintain valid status and begin work.
Negotiate premium processing into your offer
USCIS premium processing guarantees a 15-business-day adjudication for H-1B petitions. GTM roles often have defined product launch or go-live timelines, so building premium processing into your offer negotiation protects your start date if standard processing runs long.
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Find Go To Market JobsGo To Market H-1B Visa: Frequently Asked Questions
Do Go To Market jobs qualify as H-1B specialty occupations?
Most GTM roles qualify as specialty occupations because they require a bachelor's degree in a directly related field such as marketing, business administration, or a technical discipline. The key is that the position must normally require that specific degree, not just prefer it. Employers document this requirement in the LCA and I-129 petition. Roles that blend sales, product, and marketing strategy typically satisfy the specialty occupation standard when the job description ties duties to degree-level knowledge.
Which SOC code do employers use for Go To Market roles on the LCA?
Employers most commonly file GTM LCAs under SOC codes for Marketing Managers, Market Research Analysts, or Management Analysts, depending on how the role is structured. The SOC code selection directly determines your prevailing wage obligation, so it's worth reviewing the O*NET occupation profile for the code your employer intends to use before the LCA is filed. Mismatched SOC codes are a common source of RFEs.
How do I find employers who have sponsored H-1B visas for GTM roles?
Migrate Mate lets you search employers by occupation and filter for companies with verified LCA filing history in GTM, marketing strategy, and business development functions. This is more reliable than filtering by job title alone, since GTM roles appear under several different SOC codes in DOL disclosure data. Focusing on employers with prior H-1B filings in these categories significantly narrows your list to proven sponsors.
Can I switch GTM employers while my H-1B is active?
Yes. Under H-1B portability, you can transfer to a new GTM employer once your new employer files an H-1B transfer petition with USCIS, provided you've been maintaining valid status. You can start working for the new employer as soon as the transfer petition is filed, not after approval. The new LCA must reflect the correct prevailing wage for your new location and SOC code, so a different metro area can change your wage floor.
Does a GTM role title affect my H-1B petition if the duties span multiple functions?
Yes. USCIS evaluates the actual duties performed, not just the job title. If your GTM role spans product, sales enablement, and demand generation, the petition must document how each function requires the same specific degree field. Hybrid roles that pull in low-skill sales tasks alongside strategic functions can complicate the specialty occupation argument. Your employer's immigration counsel should ensure the job description and support letter clearly establish degree-level complexity across all listed duties.
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