H-1B Visa Patient Service Representative Jobs
Patient Service Representative roles at large hospital systems and multi-site clinic networks regularly appear in H-1B visa LCA filings, particularly for candidates with healthcare administration credentials. Employers must certify prevailing wages through DOL before USCIS adjudicates your petition, and the 85,000-slot annual cap means timing your job search around the April filing window matters.
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Get Access To All JobsINTRODUCTION
UC Health is hiring a PRN Patient Services Representative for Float Pool.
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
ROLE AND RESPONSIBILITIES
- Engages in population appropriate communication.
- Has knowledge of growth and development milestones and tasks.
- Gives clear instructions to patients/family regarding treatment.
- Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
- Identifies any physical limitations of the patient and deploys intervention when necessary.
- Recognizes and responds appropriately to patients/families with behavioral health problems.
- Interprets population related data and plans care appropriately.
- Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms.
- Performs treatments, administers medication or operates equipment safely.
- Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments. Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre-Registration Minimum Data Set.
Clinical Coordination:
- Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.
BASIC QUALIFICATIONS
- Minimum Required: High School Diploma or GED.
- Preferred: Associate's Degree.
- Minimum Required: 0 - 6 Months equivalent experience.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
INTRODUCTION
UC Health is hiring a PRN Patient Services Representative for Float Pool.
The patient services representative will serve as the main point of contact for all patients. This position will interact with all patients as they enter, leave, or request assistance within any of our facilities. The patient services representative will exemplify customer service while ensuring each patient interaction is handled with care.
About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
ROLE AND RESPONSIBILITIES
- Engages in population appropriate communication.
- Has knowledge of growth and development milestones and tasks.
- Gives clear instructions to patients/family regarding treatment.
- Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
- Identifies any physical limitations of the patient and deploys intervention when necessary.
- Recognizes and responds appropriately to patients/families with behavioral health problems.
- Interprets population related data and plans care appropriately.
- Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms.
- Performs treatments, administers medication or operates equipment safely.
- Recognizes and responds to signs/symptoms of abuse or neglect.
Front Office Flow:
- Warmly greet patients with eye contact and a smile as they enter and leave the clinic. Answer any questions patient may have. Coordinate day of patient scheduling changes or adjustments. Assist patients in locating their destinations. Contact internal or external transportation services for patients if needed. Round lobby to ensure all patients are being taken assisted. Answer telephone and direct calls to appropriate areas. Adhere to all HIPAA policies and guidelines. Conduct end of day visit reconciliation.
Pre-Registration Process:
- Initiate online verification and/or make phone contact with external groups to verify patient's benefits to certify/recertify all procedural services for patient. Ensure proper authorization is obtained for all scheduled and non-scheduled high dollar outpatient procedures and follow up on any missing data or account problems. Perform pre-authorizations and pre-certifications when needed.
Registration Process:
- Collect data on all new patients and attempt to obtain demographic information on patient. Verifies complete and accurate patient information in registration. Provide knowledge of and assistance with MyChart enrollment for patients. Collect co-payments. Follow standard consenting workflow.
Insurance Coordination:
- Coordinate updating insurance changes or adding new insurance information into the appropriate registration fields for visits or diagnostic procedures. Complete Medicare Secondary Payer questionnaires for all appropriate patients. Ensure completeness for insurance billing and compliance. Collect insurance information as indicated in the Pre-Registration Minimum Data Set.
Clinical Coordination:
- Assist with referral and work questions. Assist with pre-visit planning and preparation. Help with scheduling and medical record management. Place reminder calls to patients as needed.
BASIC QUALIFICATIONS
- Minimum Required: High School Diploma or GED.
- Preferred: Associate's Degree.
- Minimum Required: 0 - 6 Months equivalent experience.
- Preferred: 1 - 2 Years equivalent experience.
Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is an EEO employer.
See all 1,052+ H-1B Visa Patient Service Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Patient Service Representative Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Patient Service Representative
Verify your credential equivalency early
If your healthcare administration or medical office credentials come from outside the U.S., get a course-by-course evaluation before applying. Many employers won't start the H-1B process without documented equivalency to a U.S. associate or bachelor's degree.
Target employers enrolled in E-Verify
Hospitals and clinic networks that use E-Verify for employment eligibility checks are far more likely to have established H-1B sponsorship workflows. Filtering your search to E-Verify-enrolled employers cuts time spent on organizations with no sponsorship infrastructure.
Look up prevailing wages before negotiating
Use the OFLC Wage Search to find the Level I and Level II prevailing wages for your metro area before any salary discussion. Your employer's LCA must certify at least the applicable wage level, so knowing it protects you from underpayment that could jeopardize your petition.
Search H-1B-sponsoring employers on Migrate Mate
Pull up Patient Service Representative roles on Migrate Mate to see which employers have active H-1B LCA filings for this occupation. That filing history tells you an employer already understands the sponsorship process before your first interview.
Ask about specialty occupation documentation upfront
USCIS scrutinizes Patient Service Representative petitions because the role doesn't always carry a universal bachelor's degree requirement. Ask your prospective employer whether they've successfully sponsored this title before and whether their job description references a specific field of study.
Time your offer acceptance around the cap window
H-1B cap-subject petitions can only be filed for an October 1 start date, with registration opening each March. If you're negotiating an offer in May, confirm whether your employer will bridge your authorization through OPT cap-gap or a visa change before that start date.
H-1B Visa Patient Service Representative: Frequently Asked Questions
Does a Patient Service Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer structures the position. USCIS requires that the job normally require at least a bachelor's degree in a specific field. Patient Service Representative roles at large health systems are more likely to qualify when the job description ties the position to health information management, healthcare administration, or a related field rather than listing a degree as merely preferred.
Which types of employers most commonly sponsor H-1B visas for this role?
Large hospital networks, academic medical centers, and multi-site outpatient clinic groups account for most H-1B LCA filings for Patient Service Representative titles. These organizations typically have in-house immigration counsel and established sponsorship processes. Smaller private practices rarely have the administrative infrastructure to manage H-1B petitions. You can see which employers have active filings by searching this role on Migrate Mate.
Can my employer file my H-1B petition while I'm on OPT?
Yes. If you're on post-completion OPT, your employer can file your H-1B cap-subject petition in April for an October 1 start date. If your OPT authorization is still valid on October 1, you're covered. If it expires before then, cap-gap protection under F-1 regulations automatically extends your work authorization through September 30, provided your employer filed before your OPT end date.
What does the DOL prevailing wage requirement mean for Patient Service Representative salaries?
Before USCIS can approve your H-1B petition, your employer must file a Labor Condition Application certifying they'll pay you at least the prevailing wage for your occupation in your work location. The DOL sets prevailing wages by job title, geographic area, and experience level. You can verify what applies to your specific situation using the OFLC Wage Search before accepting any offer.
What happens to my H-1B status if I change employers after approval?
H-1B status is employer-specific, so changing jobs requires your new employer to file a new H-1B petition before your start date. Under AC21 portability provisions, you can begin working for the new employer once USCIS receives the transfer petition, without waiting for final approval, provided you've already been in H-1B status for at least 180 days and the new role is in the same or a similar occupational classification.