H-1B Visa Patient Service Representative Jobs
Patient Service Representative roles at large hospital systems and multi-site clinic networks regularly appear in H-1B LCA filings, particularly for candidates with healthcare administration credentials. Employers must certify prevailing wages through DOL before USCIS adjudicates your petition, and the 85,000-slot annual cap means timing your job search around the April filing window matters.
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Get Access To All JobsPosition Title:
Patient Services Representative (PSR) - Urology Clinic
Department:
Urology Clinic
Job Description:
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Assists with answering telephone calls and monitoring the abandon call rate.
- Prepares and enters healthcare providers’ templates into the EMR.
- Coordinates schedules as directed to patient requiring multiple services, communicating with nursing and provider teams as necessary.
- Greets patients as they come into the clinic for scheduled appointments.
- Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
- Completes insurance denials and works closely with providers, to obtain needed information to file appeals.
- Distributes encounter forms and inspects the form for completeness and accuracy.
- Copies insurance cards and uploads into the EMR as appropriate.
- Balances and closes cash box daily for the clinic/unit.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Talks to patients about financial accounts, and collects as appropriate.
- Obtain insurance prior authorization for prescribed services.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
- Orders supplies when low and need to be reordered.
- Types notes and letters for physicians as needed, via mail or patient portal.
- Makes immunization cards as needed.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
- Enhances professional growth and development through in-service meetings and education programs.
- Maintains patient confidentiality.
- Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.
- Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.
- Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.
- Serves as lead employee or assistant supervisor.
- Mentors and trains new employees as needed / directed.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications
Education Requirements
- Associate's Degree required.
Experience Requirements
- 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
- None required.
Knowledge/Skills/Abilities Requirements
- Expert verbal and written communication skills.
- Expert customer service skills.
- Expert ability to work effectively with other employees, patients, and external parties.
- Expert proficiency with the use of Microsoft Office tools.
- Knowledge of hospital policies and procedures.
- Knowledge of third-party contractual agreements and requirements.
- Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
- Skill in establishing and maintaining effective working relationships with others.
- Skill in following verbal and written instructions; in interviewing patients.
- Keyboarding skills sufficient to meet the requirements of the position.
- Collection of copays and past due balances.
- Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class
- Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Position Title:
Patient Services Representative (PSR) - Urology Clinic
Department:
Urology Clinic
Job Description:
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Assists with answering telephone calls and monitoring the abandon call rate.
- Prepares and enters healthcare providers’ templates into the EMR.
- Coordinates schedules as directed to patient requiring multiple services, communicating with nursing and provider teams as necessary.
- Greets patients as they come into the clinic for scheduled appointments.
- Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
- Completes insurance denials and works closely with providers, to obtain needed information to file appeals.
- Distributes encounter forms and inspects the form for completeness and accuracy.
- Copies insurance cards and uploads into the EMR as appropriate.
- Balances and closes cash box daily for the clinic/unit.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Talks to patients about financial accounts, and collects as appropriate.
- Obtain insurance prior authorization for prescribed services.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
- Orders supplies when low and need to be reordered.
- Types notes and letters for physicians as needed, via mail or patient portal.
- Makes immunization cards as needed.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
- Enhances professional growth and development through in-service meetings and education programs.
- Maintains patient confidentiality.
- Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.
- Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.
- Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.
- Serves as lead employee or assistant supervisor.
- Mentors and trains new employees as needed / directed.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications
Education Requirements
- Associate's Degree required.
Experience Requirements
- 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
- None required.
Knowledge/Skills/Abilities Requirements
- Expert verbal and written communication skills.
- Expert customer service skills.
- Expert ability to work effectively with other employees, patients, and external parties.
- Expert proficiency with the use of Microsoft Office tools.
- Knowledge of hospital policies and procedures.
- Knowledge of third-party contractual agreements and requirements.
- Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
- Skill in establishing and maintaining effective working relationships with others.
- Skill in following verbal and written instructions; in interviewing patients.
- Keyboarding skills sufficient to meet the requirements of the position.
- Collection of copays and past due balances.
- Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class
- Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
See all 770+ Patient Service Representative jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Representative roles.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Patient Service Representative
Verify your credential equivalency early
If your healthcare administration or medical office credentials come from outside the U.S., get a course-by-course evaluation before applying. Many employers won't start the H-1B process without documented equivalency to a U.S. associate or bachelor's degree.
Target employers enrolled in E-Verify
Hospitals and clinic networks that use E-Verify for employment eligibility checks are far more likely to have established H-1B sponsorship workflows. Filtering your search to E-Verify-enrolled employers cuts time spent on organizations with no sponsorship infrastructure.
Look up prevailing wages before negotiating
Use the OFLC Wage Search to find the Level I and Level II prevailing wages for your metro area before any salary discussion. Your employer's LCA must certify at least the applicable wage level, so knowing it protects you from underpayment that could jeopardize your petition.
Search H-1B-sponsoring employers on Migrate Mate
Pull up Patient Service Representative roles on Migrate Mate to see which employers have active H-1B LCA filings for this occupation. That filing history tells you an employer already understands the sponsorship process before your first interview.
Ask about specialty occupation documentation upfront
USCIS scrutinizes Patient Service Representative petitions because the role doesn't always carry a universal bachelor's degree requirement. Ask your prospective employer whether they've successfully sponsored this title before and whether their job description references a specific field of study.
Time your offer acceptance around the cap window
H-1B cap-subject petitions can only be filed for an October 1 start date, with registration opening each March. If you're negotiating an offer in May, confirm whether your employer will bridge your authorization through OPT cap-gap or a visa change before that start date.
Patient Service Representative jobs are hiring across the US. Find yours.
Find Patient Service Representative JobsPatient Service Representative H-1B Visa: Frequently Asked Questions
Does a Patient Service Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer structures the position. USCIS requires that the job normally require at least a bachelor's degree in a specific field. Patient Service Representative roles at large health systems are more likely to qualify when the job description ties the position to health information management, healthcare administration, or a related field rather than listing a degree as merely preferred.
Which types of employers most commonly sponsor H-1B visas for this role?
Large hospital networks, academic medical centers, and multi-site outpatient clinic groups account for most H-1B LCA filings for Patient Service Representative titles. These organizations typically have in-house immigration counsel and established sponsorship processes. Smaller private practices rarely have the administrative infrastructure to manage H-1B petitions. You can see which employers have active filings by searching this role on Migrate Mate.
Can my employer file my H-1B petition while I'm on OPT?
Yes. If you're on post-completion OPT, your employer can file your H-1B cap-subject petition in April for an October 1 start date. If your OPT authorization is still valid on October 1, you're covered. If it expires before then, cap-gap protection under F-1 regulations automatically extends your work authorization through September 30, provided your employer filed before your OPT end date.
What does the DOL prevailing wage requirement mean for Patient Service Representative salaries?
Before USCIS can approve your H-1B petition, your employer must file a Labor Condition Application certifying they'll pay you at least the prevailing wage for your occupation in your work location. The DOL sets prevailing wages by job title, geographic area, and experience level. You can verify what applies to your specific situation using the OFLC Wage Search before accepting any offer.
What happens to my H-1B status if I change employers after approval?
H-1B status is employer-specific, so changing jobs requires your new employer to file a new H-1B petition before your start date. Under AC21 portability provisions, you can begin working for the new employer once USCIS receives the transfer petition, without waiting for final approval, provided you've already been in H-1B status for at least 180 days and the new role is in the same or a similar occupational classification.
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