H-1B Visa Professional Services Engineer Jobs
Professional Services Engineers who need H-1B visa sponsorship are well-positioned: the role's mix of technical implementation and client-facing consulting maps cleanly onto the specialty occupation definition USCIS uses to approve petitions. Employers with active LCA filing history in systems engineering and technical consulting are your highest-probability targets.
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Get Access To All JobsINTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE AND RESPONSIBILITIES
Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA. Telecommuting allowed for this position.
Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products. Lead technical and business discussions both in front of the customer and internally. Responsible for initial definition of project goals, timeliness, milestones, and risks; Provide architecture designs and workflows that meet client specifications for Genesys Cloud CX Digital & AI implementations; Configure, test, document, and optimize Genesys Cloud CX deployments within defined delivery framework; Implement and integrate custom code as well as write and conduct tests to verify the functionality, accuracy, and efficiency of developed or enhanced software; Design and build custom middleware solutions for third party chat bot integrations with Genesys Cloud web messengers; Manage project implementation and monitor productivity efficiencies for simultaneous installations; Track projects through completion and acceptance and participate in project status meetings; Assist with security audits of SaaS infrastructures and procedures; Work closely with project managers and customer success managers to provide customers with a great implementation experience; and Collaborate closely with services engagement directors to address pre-sales requests, offering quotes, scoping, and statement of work to customers. Telecommuting allowed for this position.
MINIMUM QUALIFICATIONS
The position requires a Bachelor’s degree in Computer Science, Computer Engineering or related field plus six (6) years of experience in a computer related occupation.
The position requires any amount of experience in ALL of the following skills:
- Experience with customer interactions working with a contact center solution: scoping and talking to customers during pre-sales scoping activities; assisting with resolving complex, escalated customer issues that originated with customers or partners in a multicultural environment.
- Experience with configuring CCaaS; Contact Center Metrics and Analytics (KPI’s); web chat and digital channel configuration.
- Experience building technical integrations with ticketing platforms such as ServiceNow and Salesforce.
- Experience with REST API’s and SDK’s.
- Experience building technical documentation, best practices, and troubleshooting guides.
- Experience translating business need into technical specifications for complex, enterprise level engagements.
- Experience with AI Contact Center: Building conversational AI and workflows for Intent Models, Knowledge Management and External Data Storage; Using NLP and NLU models; and Predictive and Proactive engagement AI solutions.
- Experience with Agile methodology, AWS, Node.js, CSS, HTML, jQuery, and JavaScript.
SALARY RANGE
Salary range: $213,512.00 - $223,512.00
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$110,600.00 - $194,400.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
EEO STATEMENT
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
ROLE AND RESPONSIBILITIES
Genesys Cloud Services, Inc. seeks Principal Professional Services Engineer in Menlo Park, CA. Telecommuting allowed for this position.
Accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing. Lead customer workshops and discovery sessions positioning customers for success with awareness of Genesys Products. Lead technical and business discussions both in front of the customer and internally. Responsible for initial definition of project goals, timeliness, milestones, and risks; Provide architecture designs and workflows that meet client specifications for Genesys Cloud CX Digital & AI implementations; Configure, test, document, and optimize Genesys Cloud CX deployments within defined delivery framework; Implement and integrate custom code as well as write and conduct tests to verify the functionality, accuracy, and efficiency of developed or enhanced software; Design and build custom middleware solutions for third party chat bot integrations with Genesys Cloud web messengers; Manage project implementation and monitor productivity efficiencies for simultaneous installations; Track projects through completion and acceptance and participate in project status meetings; Assist with security audits of SaaS infrastructures and procedures; Work closely with project managers and customer success managers to provide customers with a great implementation experience; and Collaborate closely with services engagement directors to address pre-sales requests, offering quotes, scoping, and statement of work to customers. Telecommuting allowed for this position.
MINIMUM QUALIFICATIONS
The position requires a Bachelor’s degree in Computer Science, Computer Engineering or related field plus six (6) years of experience in a computer related occupation.
The position requires any amount of experience in ALL of the following skills:
- Experience with customer interactions working with a contact center solution: scoping and talking to customers during pre-sales scoping activities; assisting with resolving complex, escalated customer issues that originated with customers or partners in a multicultural environment.
- Experience with configuring CCaaS; Contact Center Metrics and Analytics (KPI’s); web chat and digital channel configuration.
- Experience building technical integrations with ticketing platforms such as ServiceNow and Salesforce.
- Experience with REST API’s and SDK’s.
- Experience building technical documentation, best practices, and troubleshooting guides.
- Experience translating business need into technical specifications for complex, enterprise level engagements.
- Experience with AI Contact Center: Building conversational AI and workflows for Intent Models, Knowledge Management and External Data Storage; Using NLP and NLU models; and Predictive and Proactive engagement AI solutions.
- Experience with Agile methodology, AWS, Node.js, CSS, HTML, jQuery, and JavaScript.
SALARY RANGE
Salary range: $213,512.00 - $223,512.00
COMPENSATION
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$110,600.00 - $194,400.00
BENEFITS
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
ABOUT GENESYS
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
REASONABLE ACCOMMODATIONS
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
EEO STATEMENT
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
See all 1,917+ H-1B Visa Professional Services Engineer Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Professional Services Engineer
Verify your SOC code before applying
PSE roles get filed under multiple SOC codes, most commonly 15-1299 or 17-2199. Check the O*NET profile for your actual duties before applying, since a mismatched code on the LCA can trigger an RFE at the petition stage.
Search LCA data filtered by occupation
Use Migrate Mate to filter employers by LCA filing history for systems and consulting roles. This shows you which companies have already cleared the DOL prevailing-wage certification step for PSE positions, not just which ones are hiring.
Target E-Verify enrolled employers first
E-Verify enrollment is a practical shortcut when evaluating sponsors. Employers already enrolled have cleared at least one compliance threshold, and their HR teams are more likely to have an established H-1B filing workflow that won't stall at the offer stage.
Document client-site work arrangements upfront
PSE roles often involve travel to client sites or extended on-site deployments. If that applies to your role, the employer's LCA must list all worksite locations. Clarify this before accepting an offer to avoid amendment filings after you start.
Confirm specialty occupation with your offer letter
USCIS scrutinizes PSE petitions when the job description blurs into general IT support. Your offer letter should specify the technical systems, platforms, or architecture you'll own, making the bachelor's-degree requirement self-evident from the role description alone.
Check prevailing wage before the offer stage
Use the OFLC Wage Search to look up the Level I through Level IV wage ranges for your SOC code and worksite location. If the offer is below the applicable prevailing wage, the LCA won't certify, regardless of what the employer intends to file.
H-1B Visa Professional Services Engineer: Frequently Asked Questions
Does a Professional Services Engineer role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS evaluates whether the role normally requires at least a bachelor's degree in a directly related field. PSE positions that involve system architecture, enterprise software implementation, or technical consulting tied to a specific engineering or computer science discipline consistently meet that standard. Roles framed as general IT support or account management face more scrutiny.
Which employers sponsor H-1B visas for Professional Services Engineers?
Software vendors, enterprise technology companies, cloud infrastructure providers, and management consulting firms that embed PSEs with clients are the most active sponsors. Migrate Mate lets you search by LCA filing history filtered to relevant occupation codes, so you can see which employers have already completed DOL certification for these roles rather than guessing from job postings alone.
How does client-site travel affect my H-1B petition as a PSE?
Frequent client-site deployments require your employer to file LCA amendments whenever you work at a new location for more than 30 days within a 12-month period. This is specific to H-1B holders in mobile roles like PSE. Confirm with your employer before the offer stage how they handle multi-worksite LCA compliance, since gaps in this process expose you to status violations.
Can I switch employers if my PSE role is project-based or ends early?
Yes. H-1B portability under AC21 lets you move to a new employer after your petition has been pending for 180 days, as long as the new role is in the same or a similar occupational classification. For PSEs, that typically means staying within systems engineering or technical consulting categories. Your new employer files a new I-129, and you can start working as soon as that receipt notice is issued.
What H-1B processing timeline should I expect for a PSE position?
Standard USCIS processing runs approximately four to six months from petition filing. Premium processing cuts that to 15 business days for a decision on the I-129. Most PSE employers with active H-1B programs offer premium processing, but you should ask explicitly during the offer stage, since it's not guaranteed and the cost is typically covered by the employer under DOL rules.