H-1B Visa Professional Services Engineer Jobs
Professional Services Engineers who need H-1B sponsorship are well-positioned: the role's mix of technical implementation and client-facing consulting maps cleanly onto the specialty occupation definition USCIS uses to approve petitions. Employers with active LCA filing history in systems engineering and technical consulting are your highest-probability targets.
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Get Access To All JobsJOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
JOB TITLE: Tier I Professional Services Engineer
HOME DEPARTMENT: Corporate
REPORTS TO: Support Center Director
GENERAL DESCRIPTION
The Tier I Professional Services Engineer provides deployment, integration, and support services for physical security applications including Access Control, Video Surveillance, Intrusion Detection and Infant Protection systems. This role works closely with clients, project managers, and internal teams to ensure seamless implementation and support services for clients in varying environments (healthcare, commercial, enterprise, etc.).
POSITION RESPONSIBILITIES AND EXPECTATIONS
- On-call work may be required, including coverage for nights, weekends, and holidays.
- Respond timely and thoroughly to escalation requests from Support Specialists.
- Provide ongoing software and hardware support for client systems, including but not limited to Networking, Access Control, Video Surveillance, Intrusion Alarm Systems, and Infant Protection Systems. Support includes triage and resolution of identified issues as well as software upgrades, configuration changes and other tasks required to maintain optimal system performance.
- Triage reported issues with a goal of remote resolution. Issues that cannot be resolved via Professional Services can be escalated to a manager for Solutions Architect assistance.
- Log all support interactions in the ticketing system. Maintain accurate records of all work performed, materials used, communications and issue resolution or next steps.
- Provide project programming/implementation support for field technicians. Project programming is typically remote; however, on-site support may be required. Collaborate with project stakeholders to ensure project timelines, scopes and deliverables are met.
- Provide support for field project technicians, when applicable.
- Provide remote support for field technicians completing Preventative Maintenance activities.
- Assist in development and/or maintenance of internal and customer facing knowledge bases.
- Dispatch field support teams as appropriate.
- Follow standard operating procedures for closing out remote work orders, not requiring a dispatch.
- Ensure all technical documentation is updated and current for assigned client environments. Including but not limited to system diagrams, configuration guides, installation documentation, access information, administrative procedures, and customer compliance requirements.
- Conduct technology reviews and provides guidance for technology enhancement and/or refresh for end-of-life equipment.
- Ensures that all TSi and customer-specific standards and procedures are followed and enforces those standards via documentation and escalation.
- Support any client training.
- Maintain up-to-date knowledge of industry trends, technologies, and standards (e.g. ONVIF, OSDP, IP and Cloud based systems).
- Other duties as assigned by leadership.
MINIMUM QUALIFICATIONS
A. EDUCATION
- BS Degree in Information Technology, Computer Science, or equivalent preferred.
- PSP Certification, a plus.
- Electronic Security Certifications: Certifications in three or more TSi Supported Access Control, Video Surveillance, Intrusion, Infant Protection, and any other Electronic Security Systems. Including but not limited to Lenel, Genetec, Avigilon, Software House, Exacq, or Milestone.
- Hugs certification is a plus.
- IT Certifications: Networking, Microsoft, CompTIA, etc.
B. EXPERIENCE
- 3-5 years’ experience installing and troubleshooting electronic security system software and hardware.
- Familiarity with networking fundamentals (IP Addressing, PoE, VLANs, VPNs, etc.)
- Experience with client server applications.
- Proficiency with Windows-based platforms, system imaging, and remote management tools.
- Experience with healthcare or regulated environments (e.g. hospitals, pharmaceutical, data centers, critical infrastructure, etc.) is a plus.
- Inbound/Outbound Call Center experience supporting internal and external customers.
- Experience with ticketing systems like Zendesk, Freshdesk or others. ServiceNow experience is a plus.
C. KNOWLEDGE, SKILLS, & COMPETENCY
- Excellent computer skills, including, but not limited to, in-depth knowledge of Microsoft based products (such as MS Word, Excel, MS Office Suite, and Outlook) and the Internet.
- Ability to troubleshoot hardware and software problems on Access Control, CCTV, and Alarm Systems equipment.
- Strong interpersonal skills, including a sense of urgency when attending to customer needs and while interacting with Tech Systems staff and vendors.
- Excellent customer service skills, including a sense of urgency when attending to internal needs.
- Must be detail-oriented and have excellent organizational skills.
- Ability to work well independently and as part of a team.
- Excellent communication skills, including, but not limited to, the ability to effectively communicate both verbally and in writing.
- Strong time management skills, including ability to meet deadlines.
- Experience with creating, updating and resolving service requests in a service management system.
D. DRIVER’S LICENSE
- Must have a valid driver’s license.
- Must have a clean driving record, satisfactory to Tech Systems’ automobile insurance carrier.
E. PHYSICAL DEMANDS AND WORKING CONDITIONS
Job duties are performed remotely in an in-home office setting, requiring some travel to client site where applicable.
Shiftwork may be required for 24/7 coverage.
TECH SYSTEMS IS AN EQUAL OPPORTUNITY EMPLOYER
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Professional Services Engineer
Verify your SOC code before applying
PSE roles get filed under multiple SOC codes, most commonly 15-1299 or 17-2199. Check the O*NET profile for your actual duties before applying, since a mismatched code on the LCA can trigger an RFE at the petition stage.
Search LCA data filtered by occupation
Use Migrate Mate to filter employers by LCA filing history for systems and consulting roles. This shows you which companies have already cleared the DOL prevailing-wage certification step for PSE positions, not just which ones are hiring.
Target E-Verify enrolled employers first
E-Verify enrollment is a practical shortcut when evaluating sponsors. Employers already enrolled have cleared at least one compliance threshold, and their HR teams are more likely to have an established H-1B filing workflow that won't stall at the offer stage.
Document client-site work arrangements upfront
PSE roles often involve travel to client sites or extended on-site deployments. If that applies to your role, the employer's LCA must list all worksite locations. Clarify this before accepting an offer to avoid amendment filings after you start.
Confirm specialty occupation with your offer letter
USCIS scrutinizes PSE petitions when the job description blurs into general IT support. Your offer letter should specify the technical systems, platforms, or architecture you'll own, making the bachelor's-degree requirement self-evident from the role description alone.
Check prevailing wage before the offer stage
Use the OFLC Wage Search to look up the Level I through Level IV wage ranges for your SOC code and worksite location. If the offer is below the applicable prevailing wage, the LCA won't certify, regardless of what the employer intends to file.
Professional Services Engineer jobs are hiring across the US. Find yours.
Find Professional Services Engineer JobsProfessional Services Engineer H-1B Visa: Frequently Asked Questions
Does a Professional Services Engineer role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS evaluates whether the role normally requires at least a bachelor's degree in a directly related field. PSE positions that involve system architecture, enterprise software implementation, or technical consulting tied to a specific engineering or computer science discipline consistently meet that standard. Roles framed as general IT support or account management face more scrutiny.
Which employers sponsor H-1B visas for Professional Services Engineers?
Software vendors, enterprise technology companies, cloud infrastructure providers, and management consulting firms that embed PSEs with clients are the most active sponsors. Migrate Mate lets you search by LCA filing history filtered to relevant occupation codes, so you can see which employers have already completed DOL certification for these roles rather than guessing from job postings alone.
How does client-site travel affect my H-1B petition as a PSE?
Frequent client-site deployments require your employer to file LCA amendments whenever you work at a new location for more than 30 days within a 12-month period. This is specific to H-1B holders in mobile roles like PSE. Confirm with your employer before the offer stage how they handle multi-worksite LCA compliance, since gaps in this process expose you to status violations.
Can I switch employers if my PSE role is project-based or ends early?
Yes. H-1B portability under AC21 lets you move to a new employer after your petition has been pending for 180 days, as long as the new role is in the same or a similar occupational classification. For PSEs, that typically means staying within systems engineering or technical consulting categories. Your new employer files a new I-129, and you can start working as soon as that receipt notice is issued.
What H-1B processing timeline should I expect for a PSE position?
Standard USCIS processing runs approximately four to six months from petition filing. Premium processing cuts that to 15 business days for a decision on the I-129. Most PSE employers with active H-1B programs offer premium processing, but you should ask explicitly during the offer stage, since it's not guaranteed and the cost is typically covered by the employer under DOL rules.
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