H-1B Visa Program Supervisor Jobs
Program Supervisor roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree or higher in a related field such as public administration, social work, or business management. Employers in healthcare, nonprofit, and government contracting sectors file LCAs regularly for this occupation. Use Migrate Mate to find Program Supervisor openings at verified H-1B visa sponsors.
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We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Duties & Responsibilities:
Role Overview
The Ops Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.
- Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
- Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
- Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals.
- Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
- Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
- Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
- Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations.
- Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
- Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
- Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
- Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.
Required Skills:
- Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
- Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
- Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
- Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.
Qualifications
- Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
Compensation: $70,000-$75,000
This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Duties & Responsibilities:
Role Overview
The Ops Program Support Supervisor is responsible for overseeing the day-to-day operations of the Program Support and Outreach Specialist team, ensuring that high standards of customer service are met. This role involves managing a team of Program Support and Outreach specialists providing coaching and support, addressing complex client concerns, and maintaining a positive and productive team environment. The Ops Program Support Supervisor plays a key role in delivering excellent service to clients while ensuring that team performance aligns with company goals.
- Team Supervision: Oversee a team of Program Support and Outreach Specialist, providing guidance, coaching, and feedback to ensure high levels of performance and quality of service.
- Performance Management: Monitor and evaluate team performance against KPIs (Key Performance Indicators) and service standards. Conduct regular performance reviews and provide constructive feedback.
- Team Leadership & Staff Engagement: Responsible for conducting regular one-on-one check-ins with staff and leading team meetings to provide guidance, monitor progress, and foster team alignment with organizational goals.
- Client Support: Handle escalated customer inquiries, concerns, or complaints, ensuring timely and effective resolutions while maintaining high customer satisfaction.
- Training & Development: Assist in onboarding and training new team members and ensure ongoing development through regular coaching and skills training.
- Process Improvement: Identify opportunities to improve customer service processes, workflows, and tools. Collaborate with the team to implement changes that increase efficiency and client satisfaction.
- Quality Assurance: Ensure that all customer interactions meet company standards for quality, professionalism, and compliance with policies and regulations.
- Scheduling & Coordination: Assist in managing staff scheduling and coordinate coverage to ensure uninterrupted operational support, including adjusting shifts, managing time-off requests, and responding to real-time staffing needs.
- Reporting: Generate regular reports on team performance, customer feedback, and key metrics. Use data to identify trends and provide insights to the Manager, Ops Program Support.
- Collaboration: Work closely with other departments (e.g., Operations, Registration, Compliance) to address client needs and improve the overall client experience.
- Client Advocacy: Advocate for clients, ensuring their needs are understood and appropriately addressed by the team.
Required Skills:
- Leadership Skills: Proven ability to lead, motivate, and coach a team to deliver exceptional customer service.
- Problem-Solving: Strong ability to handle complex customer issues, providing effective and efficient resolutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
- Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer-Centric Focus: A passion for delivering exceptional service and ensuring client satisfaction.
- Compliance Knowledge: Understanding of industry regulations and best practices related customer service in healthcare or home care services is a plus.
- Technical Skills: Comfort with CRM systems, scheduling tools, and other customer service technologies.
Qualifications
- Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Experience: 2+ years of experience in customer service or client support, with at least 1 year in a supervisory or leadership role.
Compensation: $70,000-$75,000
This role is eligible for a base salary within the posted range. Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location. Compensation may vary for positions based in high cost-of-labor markets.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.
PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
See all 458+ H-1B Visa Program Supervisor Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Program Supervisor Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Program Supervisor
Map your degree to the role
USCIS requires your degree field to directly relate to Program Supervisor duties. A social work or public administration degree maps cleanly, but a general business degree may need a detailed credential evaluation letter from a NACES-member evaluator to survive an RFE.
Target LCA-active employers in your sector
Pull the OFLC Wage Search to confirm which employers have certified LCAs for Program Supervisor or related SOC codes in your target location. Government contractors and federally funded nonprofits file consistently and are worth prioritizing in your search on Migrate Mate.
Verify the specialty occupation argument early
Program Supervisor sits in a gray zone for USCIS specialty occupation review. Confirm the job posting requires a specific bachelor's degree field, not just any degree. A generic 'bachelor's preferred' posting weakens the H-1B petition and invites an RFE.
Negotiate filing fees into your offer
USCIS filing fees for the I-129 are legally the employer's responsibility and cannot be passed to you. Raise this in the offer stage, not after signing, so both sides understand who covers premium processing if timelines are tight.
Check O*NET before your interview
Review the O*NET occupation profile for Program Supervisor to internalize the official duties and required knowledge areas. Interviewers at H-1B-sponsoring employers often assess whether your background aligns with the DOL-defined role, which directly affects how they structure the LCA.
File early if your status is expiring
If you're transitioning from OPT or another status, your employer must file the I-129 with enough lead time to avoid a gap. USCIS recommends filing at least six months before your authorized stay ends, and premium processing can cut the adjudication window to roughly 15 business days.
H-1B Visa Program Supervisor: Frequently Asked Questions
Does a Program Supervisor role qualify as a specialty occupation for H-1B purposes?
It depends on how the employer defines the position. USCIS requires that the job normally requires a bachelor's degree in a specific field, not just any degree. A Program Supervisor role in healthcare administration, social services, or public policy typically qualifies when the job description ties duties to a specific discipline. Vague postings that accept any bachelor's degree are the most common reason petitions for this title face RFEs.
Which industries sponsor H-1B visas most often for Program Supervisor positions?
Government contractors, federally funded nonprofits, healthcare systems, and public health organizations file LCAs for Program Supervisor roles with regularity. These employers operate under compliance frameworks that make structured H-1B sponsorship a normal part of hiring. You can filter by industry and verified LCA history on Migrate Mate to focus your applications on employers already set up to sponsor.
Can my employer file an H-1B for a Program Supervisor role if I have a three-year bachelor's degree?
A three-year degree from certain countries, particularly India and Australia, can satisfy the U.S. bachelor's equivalency requirement, but it's not automatic. USCIS evaluates whether the degree is equivalent to a U.S. four-year bachelor's in the relevant field. A credential evaluation from a NACES-recognized agency documenting the equivalency is standard practice and should be prepared before the employer files the I-129.
What happens to my H-1B if my Program Supervisor role is restructured or my title changes?
A material change in job duties, location, or reporting structure typically requires your employer to file an amended H-1B petition before the change takes effect. A title change alone may not trigger an amendment, but if the core duties shift significantly, USCIS expects a new filing. Staying in the same metro area with similar duties generally does not require a new LCA, but a site change to a different city does.
How does prevailing wage work for Program Supervisor H-1B petitions?
Your employer must certify through the DOL Labor Condition Application that your salary meets or exceeds the prevailing wage for the Program Supervisor SOC code in your specific work location. Prevailing wage is set at either Level I, II, III, or IV depending on your experience and the role's complexity. You can look up the applicable wage tier using the OFLC Wage Search before negotiations to confirm the offer is LCA-compliant.