H-1B Visa Service Delivery Manager Jobs
Service Delivery Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in IT, business, or a related field. Employers file an LCA with DOL before petitioning USCIS, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsAbout This Role: As the Associate Director of Service Delivery for MCN (Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes.
This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.
What You’ll Do:
- Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
- Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
- Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
- Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
- Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend.
- Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
- Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
- Influence investment decisions aligned to business objectives and annual plans.
- Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
- Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.
Who You Are: You are a strategic thinker with a strong background in IT architecture and infrastructure. Your deep understanding of cybersecurity and regulatory compliance makes you a trusted leader in managing complex technology platforms. You excel in fostering teamwork and developing professional staff, and you possess a keen ability to align resources with departmental objectives. Your experience in the pharmaceutical industry equips you with the necessary skills to navigate and manage projects within regulated environments, ensuring operational excellence.
Required Skills:
- BS/BA required in Life Sciences, engineering, or IT related Discipline.
- 10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
- Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
- Experience managing geographically dispersed systems integration partners for critical IT applications.
- Command of software validation and GxP processes in a Life Sciences regulated environment.
- Experience supporting compliance and internal/external audits.
Preferred Skills:
- Strong leadership and people development skills.
- Excellent project management and resource coordination abilities.
- Ability to manage complex cybersecurity and infrastructure challenges.
Job Level: Management
Additional Information
The base compensation range for this role is: $160,000.00-$220,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
About This Role: As the Associate Director of Service Delivery for MCN (Manufacturing Controlled Network) Global Solutions, you'll play a crucial role in leading the planning, governance, delivery, and support for Biogen's global Manufacturing Control Network technology platform. This position is vital in ensuring that all manufacturing sites operate seamlessly on secure and reliable platforms that meet regulatory, cybersecurity, and operational continuity requirements. You will set priorities, allocate resources, manage project delivery, and oversee budgets while fostering internal team development and ensuring service provider excellence across global manufacturing facilities. As part of the Manufacturing IT leadership team, you will influence area priorities and investment decisions, aligning them with business objectives and annual plans. Your contributions will be integral to maintaining the integrity and efficiency of Biogen's manufacturing processes.
This position can be based in either Cambridge, MA location or Research Triangle Park, NC location. The pay range posted encompasses the pay range for both potential work locations. Actual pay will be determined by the selected candidate’s work location, as well as relevant experience and qualifications.
What You’ll Do:
- Lead and govern the global MCN architecture roadmap, including technology adoption, standardization, lifecycle planning, and platform services such as data replication and recovery.
- Provide departmental leadership for cybersecurity, infrastructure resilience, and operational continuity of Biogen’s global MCN environment.
- Manage the execution of MCN projects across multiple production environments by developing project plans, tracking milestones, and coordinating resources.
- Lead tactical delivery of infrastructure modernization and cybersecurity initiatives to improve platform reliability and security.
- Develop and manage the annual MCN platform budget, including investment prioritization and vendor spend.
- Lead and develop professional staff and extended partner resources by setting priorities and coaching performance.
- Coordinate project execution with site teams, Manufacturing IT, Infrastructure & Operations, Cybersecurity, vendors, and service providers.
- Influence investment decisions aligned to business objectives and annual plans.
- Establish standards and lifecycle practices that reduce risk and ensure secure, compliant platforms.
- Approve MCN standards, project deliverables, roadmap priorities, and team objectives within approved plans and policies.
Who You Are: You are a strategic thinker with a strong background in IT architecture and infrastructure. Your deep understanding of cybersecurity and regulatory compliance makes you a trusted leader in managing complex technology platforms. You excel in fostering teamwork and developing professional staff, and you possess a keen ability to align resources with departmental objectives. Your experience in the pharmaceutical industry equips you with the necessary skills to navigate and manage projects within regulated environments, ensuring operational excellence.
Required Skills:
- BS/BA required in Life Sciences, engineering, or IT related Discipline.
- 10+ years of relevant experience as an IT OT engineer in the pharmaceutical industry or equivalent.
- Deep knowledge of IT architecture, IT infrastructure, IT quality, and cybersecurity.
- Experience managing geographically dispersed systems integration partners for critical IT applications.
- Command of software validation and GxP processes in a Life Sciences regulated environment.
- Experience supporting compliance and internal/external audits.
Preferred Skills:
- Strong leadership and people development skills.
- Excellent project management and resource coordination abilities.
- Ability to manage complex cybersecurity and infrastructure challenges.
Job Level: Management
Additional Information
The base compensation range for this role is: $160,000.00-$220,000.00
Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.
Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance.
In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
Why Biogen?
We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.
At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.
All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.
See all 1,088+ H-1B Visa Service Delivery Manager Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Service Delivery Manager
Verify your degree satisfies specialty occupation
USCIS requires your degree field to directly relate to service delivery management. A general business degree may trigger an RFE. Degrees in IT management, computer science, or operations management carry the strongest alignment for this role.
Check LCA filings before targeting employers
Use OFLC Wage Search to confirm an employer has filed Labor Condition Applications for Service Delivery Manager or related SOC codes. Employers with a filing history are already familiar with the process and less likely to withdraw offers mid-petition.
Search verified H-1B sponsors on Migrate Mate
Filter by Service Delivery Manager roles on Migrate Mate to surface employers with documented H-1B sponsorship history. This cuts the time you'd spend cold-applying to companies that list sponsorship as optional but rarely follow through.
Negotiate an offer before the March registration window
H-1B cap registrations open in March and close within days. Have your signed offer letter and employer details ready so your employer can register you before the deadline. Missing the window means waiting a full year for the next lottery.
Clarify whether your role is cap-exempt
If a university, nonprofit research organization, or government entity hires you as a Service Delivery Manager, they may file outside the 85,000-slot cap year-round. Confirm cap-exempt status with USCIS guidelines before assuming you need to clear the lottery.
Use O*NET to document specialty occupation evidence
Pull the O*NET occupation profile for General and Operations Managers or Computer and Information Systems Managers to identify the degree requirements listed for your role. Employers and attorneys use this data directly in I-129 petitions to defend specialty occupation classification.
H-1B Visa Service Delivery Manager: Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the position genuinely requires at least a bachelor's degree in a specific field such as IT management, business information systems, or computer science. Titles alone don't determine eligibility. USCIS evaluates whether the duties require theoretical and practical application of highly specialized knowledge, so the job description must clearly reflect those requirements.
How do I find employers who actually sponsor H-1B visas for Service Delivery Manager roles?
Search Migrate Mate to browse Service Delivery Manager openings filtered by employers with verified H-1B sponsorship history. You can also cross-reference DOL's OFLC disclosure data by SOC code to confirm an employer has filed LCAs for this role type before applying.
Can my employer file H-1B for a Service Delivery Manager role if I'm currently on OPT?
Yes. If your OPT end date falls after October 1 and your employer registers you in the March lottery, cap-gap protection extends your work authorization continuously through October 1 if you're selected. Your employer submits the I-129 petition after lottery selection, not at registration.
What happens to my H-1B if I switch companies as a Service Delivery Manager?
H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed with USCIS, without waiting for approval. Your new employer must file before your current H-1B expires, and the new role must remain in a specialty occupation that matches your qualifications.
How does prevailing wage affect H-1B sponsorship for Service Delivery Manager positions?
DOL requires your employer to pay at least the prevailing wage for your role, location, and experience level before the LCA is certified. You can look up the applicable wage tier using OFLC Wage Search. Underpaying, even slightly, can result in LCA denial and block the entire H-1B petition from moving forward.