H-1B Visa Service Delivery Manager Jobs
Service Delivery Manager roles qualify for H-1B visa sponsorship as specialty occupations requiring a bachelor's degree in IT, business, or a related field. Employers file an LCA with DOL before petitioning USCIS, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsWHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The Service Delivery Manager will provide monthly reports to the customers that summarize all incidents, changes, trends, etc., from the previous month. Further, the Manager will conduct monthly conference calls with the Customer and IT Service Engineer, Service Performance, and IT departments to address questions and concerns.
Essential Functions and Responsibilities:
- Provide monthly reporting, to include:
- Summary of incidents and problems
- Implementation of outstanding changes to past events and any unpredicted events
- Brief description of priority 1 and 2 incidents
- Description of solution times
- Protocol of the last review
- Review of service level evaluation
- Trend reports of incident development:
- Graphical location of incidents and number of issues
- Resolution of outstanding incidents
- Average solution time
- Change reports: List of executed and upcoming changes
- Provide annual reports of past years incidents, to include:
- Protocol of the last annual review meeting
- Reports of the past year
- Review service level evaluations
- Service credits
- Monitor and support software development with small-scale projects
- Work with customers and address their requests by phone and e-mail
- Responsible for problem management
- Create customer reports
- Coordinate release updates
- Manage quality control of release updates
- Identify and tackle open issues, maintain “to-do” lists in cooperation with the Account Manager
- Consult with customers
- Monitor incident management
- Create management summary reports
WHAT YOU HAVE
- Technical qualifications (technical college, senior technical college, technical university degree, or comparable practical experience)
- Databases and SQL
- Knowledge of C++ and Java
- Written and spoken command of English (German or other languages are an advantage)
- MS Office skills
- Basic knowledge of automation technology with willingness to learn more about our products, systems, and processes
- Solution-oriented and innovative
Working Conditions and Environment:
- Overtime as required by work
- Occasional travel may be required up to 25%
- Professional office etiquette is required at all times
- Authorization to work in the U.S.
- Passport or ability to obtain a passport
- Physical requirements may include:
- sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50-100 pounds, and reading
WHAT YOU WILL GET
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
WHO WE ARE
KNAPP brings new technology to warehouse automation.
The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.
One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.
WHAT YOU GET TO DO
The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The Service Delivery Manager will provide monthly reports to the customers that summarize all incidents, changes, trends, etc., from the previous month. Further, the Manager will conduct monthly conference calls with the Customer and IT Service Engineer, Service Performance, and IT departments to address questions and concerns.
Essential Functions and Responsibilities:
- Provide monthly reporting, to include:
- Summary of incidents and problems
- Implementation of outstanding changes to past events and any unpredicted events
- Brief description of priority 1 and 2 incidents
- Description of solution times
- Protocol of the last review
- Review of service level evaluation
- Trend reports of incident development:
- Graphical location of incidents and number of issues
- Resolution of outstanding incidents
- Average solution time
- Change reports: List of executed and upcoming changes
- Provide annual reports of past years incidents, to include:
- Protocol of the last annual review meeting
- Reports of the past year
- Review service level evaluations
- Service credits
- Monitor and support software development with small-scale projects
- Work with customers and address their requests by phone and e-mail
- Responsible for problem management
- Create customer reports
- Coordinate release updates
- Manage quality control of release updates
- Identify and tackle open issues, maintain “to-do” lists in cooperation with the Account Manager
- Consult with customers
- Monitor incident management
- Create management summary reports
WHAT YOU HAVE
- Technical qualifications (technical college, senior technical college, technical university degree, or comparable practical experience)
- Databases and SQL
- Knowledge of C++ and Java
- Written and spoken command of English (German or other languages are an advantage)
- MS Office skills
- Basic knowledge of automation technology with willingness to learn more about our products, systems, and processes
- Solution-oriented and innovative
Working Conditions and Environment:
- Overtime as required by work
- Occasional travel may be required up to 25%
- Professional office etiquette is required at all times
- Authorization to work in the U.S.
- Passport or ability to obtain a passport
- Physical requirements may include:
- sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50-100 pounds, and reading
WHAT YOU WILL GET
- 2 remote days per week when in office
- Half day Fridays when in office
- A beautiful new, state-of-the-art, office complex in Kennesaw, GA
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Subsidized food delivery
- Monthly celebrations
- Quarterly employee events
- Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Service Delivery Manager
Verify your degree satisfies specialty occupation
USCIS requires your degree field to directly relate to service delivery management. A general business degree may trigger an RFE. Degrees in IT management, computer science, or operations management carry the strongest alignment for this role.
Check LCA filings before targeting employers
Use OFLC Wage Search to confirm an employer has filed Labor Condition Applications for Service Delivery Manager or related SOC codes. Employers with a filing history are already familiar with the process and less likely to withdraw offers mid-petition.
Search verified H-1B sponsors on Migrate Mate
Filter by Service Delivery Manager roles on Migrate Mate to surface employers with documented H-1B sponsorship history. This cuts the time you'd spend cold-applying to companies that list sponsorship as optional but rarely follow through.
Negotiate an offer before the March registration window
H-1B cap registrations open in March and close within days. Have your signed offer letter and employer details ready so your employer can register you before the deadline. Missing the window means waiting a full year for the next lottery.
Clarify whether your role is cap-exempt
If a university, nonprofit research organization, or government entity hires you as a Service Delivery Manager, they may file outside the 85,000-slot cap year-round. Confirm cap-exempt status with USCIS guidelines before assuming you need to clear the lottery.
Use O*NET to document specialty occupation evidence
Pull the O*NET occupation profile for General and Operations Managers or Computer and Information Systems Managers to identify the degree requirements listed for your role. Employers and attorneys use this data directly in I-129 petitions to defend specialty occupation classification.
H-1B Visa Service Delivery Manager: Frequently Asked Questions
Does a Service Delivery Manager role qualify as a specialty occupation for H-1B purposes?
Yes, if the position genuinely requires at least a bachelor's degree in a specific field such as IT management, business information systems, or computer science. Titles alone don't determine eligibility. USCIS evaluates whether the duties require theoretical and practical application of highly specialized knowledge, so the job description must clearly reflect those requirements.
How do I find employers who actually sponsor H-1B visas for Service Delivery Manager roles?
Search Migrate Mate to browse Service Delivery Manager openings filtered by employers with verified H-1B sponsorship history. You can also cross-reference DOL's OFLC disclosure data by SOC code to confirm an employer has filed LCAs for this role type before applying.
Can my employer file H-1B for a Service Delivery Manager role if I'm currently on OPT?
Yes. If your OPT end date falls after October 1 and your employer registers you in the March lottery, cap-gap protection extends your work authorization continuously through October 1 if you're selected. Your employer submits the I-129 petition after lottery selection, not at registration.
What happens to my H-1B if I switch companies as a Service Delivery Manager?
H-1B portability under AC21 lets you start working for a new employer as soon as the transfer petition is filed with USCIS, without waiting for approval. Your new employer must file before your current H-1B expires, and the new role must remain in a specialty occupation that matches your qualifications.
How does prevailing wage affect H-1B sponsorship for Service Delivery Manager positions?
DOL requires your employer to pay at least the prevailing wage for your role, location, and experience level before the LCA is certified. You can look up the applicable wage tier using OFLC Wage Search. Underpaying, even slightly, can result in LCA denial and block the entire H-1B petition from moving forward.