H-1B Visa Service Supervisor Jobs
Service Supervisor roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field such as business administration, operations management, or industrial engineering. Employers file the Labor Condition Application with DOL before petitioning USCIS, and the 85,000-slot annual cap means timing your job search around the April lottery window matters.
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Get Access To All JobsINTRODUCTION
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
- Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
- Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
- Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
- Build the best team in state government by supporting employees' continuous growth and wellness.
WHY DOES THE JOB EXIST?
The Justice Service Supervisor - Business Operations will:
- Ensure the object of the program is met by guiding daily operations of a minimum of two (2) employees.
- Ensure work aligns with the objectives and standards defined by the JUST Health Plus Medicaid program.
- Supervise staff in the Justice Service Unit by aiding in onboarding, training, and mentoring program staff.
- Oversee day-to-day program functions, activities, and assignments of the JUST Health Plus Medicaid program including internal system changes, reporting, providing feedback, and proposals for program and service improvement of the program.
HOW DOES IT GET DONE?
The Justice Service Supervisor - Business Operations is responsible for:
- Oversight and supervision of daily operations.
- Ensuring recruitment, selection, supervising, and monitoring staff supporting the JUST Health Plus program including creating and maintaining warm hand-offs into the community and diverting individuals from incarceration or re-incarceration, creating a bridge and maintaining services for the health and wellbeing of the justice-involved population.
- Aiding in the objective of operational program policies, procedures, and workflows for the implementation and maintenance of the program in correctional settings and during community re-entry.
- Assigning duties, monitoring staff performance, and ensuring smooth collaboration within the team.
- Conducting regular performance assessments ensuring staff meet program standards and identifying needs for additional training.
- Serving as the technical consultant for the project by communicating with stakeholders to build and maintain strong local partnerships and ensuring technical specifications are working appropriately within Medicaid eligibility system, MMIS, correctional facilities, and community health agencies.
- Monitoring data collection, evaluating operational framework and performance outcomes to drive continuous improvement.
- Evaluating programmatic and operational compliance, including the guidelines of the 1115 waiver metrics and CAA grant milestones.
- Escalating operational, IT system, or clinical issues and recommending solutions to staff manager and/or bureau chief.
WHO ARE THE CUSTOMERS?
Internal and external stakeholders across Health Care Authority (HCA) and Medical Assistance Division (MAD), including eligibility and engagement leadership, policy and operations teams, communications staff, Centers for Medicare and Medicaid Services (CMS), other state agencies, community partners, and New Mexico residents.
MINIMUM QUALIFICATION
Associate Degree in Business Administration, Public Administration, or Accounting and two (2) years of directly related job experience operating within parameters and guidelines in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
- Must possess and maintain a valid driver's license.
- Must obtain a Defensive driving certification.
WORKING CONDITIONS
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage with extended periods of sitting.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
INTRODUCTION
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
- Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
- Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
- Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
- Build the best team in state government by supporting employees' continuous growth and wellness.
WHY DOES THE JOB EXIST?
The Justice Service Supervisor - Business Operations will:
- Ensure the object of the program is met by guiding daily operations of a minimum of two (2) employees.
- Ensure work aligns with the objectives and standards defined by the JUST Health Plus Medicaid program.
- Supervise staff in the Justice Service Unit by aiding in onboarding, training, and mentoring program staff.
- Oversee day-to-day program functions, activities, and assignments of the JUST Health Plus Medicaid program including internal system changes, reporting, providing feedback, and proposals for program and service improvement of the program.
HOW DOES IT GET DONE?
The Justice Service Supervisor - Business Operations is responsible for:
- Oversight and supervision of daily operations.
- Ensuring recruitment, selection, supervising, and monitoring staff supporting the JUST Health Plus program including creating and maintaining warm hand-offs into the community and diverting individuals from incarceration or re-incarceration, creating a bridge and maintaining services for the health and wellbeing of the justice-involved population.
- Aiding in the objective of operational program policies, procedures, and workflows for the implementation and maintenance of the program in correctional settings and during community re-entry.
- Assigning duties, monitoring staff performance, and ensuring smooth collaboration within the team.
- Conducting regular performance assessments ensuring staff meet program standards and identifying needs for additional training.
- Serving as the technical consultant for the project by communicating with stakeholders to build and maintain strong local partnerships and ensuring technical specifications are working appropriately within Medicaid eligibility system, MMIS, correctional facilities, and community health agencies.
- Monitoring data collection, evaluating operational framework and performance outcomes to drive continuous improvement.
- Evaluating programmatic and operational compliance, including the guidelines of the 1115 waiver metrics and CAA grant milestones.
- Escalating operational, IT system, or clinical issues and recommending solutions to staff manager and/or bureau chief.
WHO ARE THE CUSTOMERS?
Internal and external stakeholders across Health Care Authority (HCA) and Medical Assistance Division (MAD), including eligibility and engagement leadership, policy and operations teams, communications staff, Centers for Medicare and Medicaid Services (CMS), other state agencies, community partners, and New Mexico residents.
MINIMUM QUALIFICATION
Associate Degree in Business Administration, Public Administration, or Accounting and two (2) years of directly related job experience operating within parameters and guidelines in the areas of office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or in the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
- Must possess and maintain a valid driver's license.
- Must obtain a Defensive driving certification.
WORKING CONDITIONS
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage with extended periods of sitting.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here
Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
BARGAINING UNIT POSITION
This position is not covered by a collective bargaining agreement.
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship in Service Supervisor
Map your degree to the role
H-1B approval for Service Supervisor depends on proving your degree field directly relates to the job. Pull the O*NET profile for Service Supervisor to document the standard educational requirements before your employer builds the petition.
Target cap-exempt employers first
Universities, nonprofit research institutions, and government-affiliated organizations are cap-exempt, meaning they can file H-1B petitions year-round without waiting for the April lottery. Service Supervisor openings at hospitals, university facilities, and research labs are worth prioritizing if you need faster authorization.
Search verified H-1B sponsors on Migrate Mate
Filter Service Supervisor roles by employers with confirmed H-1B LCA filing history on Migrate Mate. This cuts out positions where sponsorship is listed as possible but never actually filed, saving you weeks of back-and-forth with recruiters.
Confirm the prevailing wage tier before negotiating
Your offer must meet the DOL prevailing wage for Service Supervisor in your specific metro area. Run the OFLC Wage Search before salary talks so you know whether the employer's offer clears the Level I or Level II threshold USCIS will verify.
Get the LCA timeline in writing at offer stage
DOL must certify the Labor Condition Application before your employer can file Form I-129 with USCIS. Ask the hiring team to confirm when LCA filing starts relative to your intended start date, since certification typically takes seven business days but delays do occur.
Document supervisory scope in your job description
Weak H-1B petitions for Service Supervisor roles often fail because the job description reads as a general operations position rather than a specialty occupation. Ensure your offer letter and petition describe team size, budget authority, and the specific technical knowledge your degree provides.
H-1B Visa Service Supervisor: Frequently Asked Questions
Does a Service Supervisor role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree or higher in a specific field. A Service Supervisor position tied to a technical industry, such as IT operations, engineering services, or healthcare facilities, is more defensible than a general retail or hospitality supervisor role. Your employer's petition must document why a degree in a directly related field is a standard industry requirement for that specific position.
How do I find Service Supervisor employers who actually sponsor H-1B visas?
Search Migrate Mate for Service Supervisor roles filtered by employers with verified H-1B Labor Condition Application filing history. This tells you which companies have actually sponsored visa holders in comparable roles, not just which ones say they're open to sponsorship. DOL publishes LCA disclosure data quarterly, and Migrate Mate surfaces it by employer and occupation so you can verify sponsorship activity before applying.
Can my employer file an H-1B petition for a Service Supervisor role outside the annual lottery?
Yes, if your employer qualifies as cap-exempt. Universities, nonprofit research organizations, and government research institutions can file H-1B petitions at any time of year without competing in the 85,000-slot annual cap. Service Supervisor openings at hospital systems affiliated with teaching institutions or at federally funded research centers may qualify. For all other employers, petitions must be submitted during the April filing window following the lottery registration period.
What happens to my H-1B status if I'm laid off from a Service Supervisor position?
USCIS provides a 60-day grace period after your employment ends, during which you can pursue a new H-1B transfer, change to a different visa status, or prepare to depart. The grace period applies once per authorized validity period. If a new employer files an H-1B transfer petition with portability before the grace period expires, you can begin work for the new employer once the receipt notice is issued, even before USCIS approves the transfer.
Does the Service Supervisor job description affect my H-1B approval odds?
Significantly. USCIS scrutinizes petitions where the job title sounds managerial but the duties list doesn't clearly require a specific bachelor's degree. A strong petition for a Service Supervisor role names the technical domain being supervised, specifies the degree field required, and explains why a generalist without that degree couldn't perform the role. Vague descriptions citing only general management skills are the most common trigger for Requests for Evidence on Service Supervisor petitions.