H-1B Visa Software Support Engineer Jobs
Software Support Engineer jobs at H-1B visa sponsoring employers require a bachelor's degree in computer science, information systems, or a closely related field, qualifying the role as a specialty occupation. Sponsors file a Labor Condition Application with DOL and an I-129 petition with USCIS, covering up to three years of status with extensions to a six-year maximum.
Find H-1B Visa Software Support Engineer JobsOverview
Showing 5 of 31+ Software Support Engineer jobs
See all 31+ Software Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Software Support Engineer roles.
Get Access To All JobsINTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
THE ROLE
At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Phoenix, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. Be part of ASM's investment in expanding software engineering capabilities in Phoenix and help establish the Phoenix Hub for semiconductor software development.
WHAT YOU'LL BE WORKING ON
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
- Responsible for managing escalation calls with field support engineers.
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send them to the developer.
BASIC QUALIFICATIONS
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Ability to travel 10-25% domestically and internationally.
PREFERRED QUALIFICATIONS
- Preferred expertise in C/C++, C#, Python, Gitlab/Github.
- Experience with semiconductor equipment preferred.
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software.
WHAT SETS YOU APART
- Experience with ASM platforms.
- Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers.
- Strong team collaboration skills with the ability to work independently and lead meetings.
- Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
- Structured, logic-based troubleshooting skills with the ability to coach others.
- Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
- Ability to operate effectively in a fast-paced, multifunctional environment independently.
- Strong multitasking and organizational capabilities.
- Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP.
- Excellent communication skills—clear, concise, and effective with peers, management, and customers.
- Strong leadership qualities with the ability to mentor and develop others.
- Acts as a role model while fostering strong internal and customer relationships.
- Familiarity with AI-assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
INTRODUCTION
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
THE ROLE
At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Phoenix, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. Be part of ASM's investment in expanding software engineering capabilities in Phoenix and help establish the Phoenix Hub for semiconductor software development.
WHAT YOU'LL BE WORKING ON
- Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
- Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
- Responsible for managing escalation calls with field support engineers.
- Create bug reports for the developer to use when fixing the bug.
- Work with QA to add replicated bugs to the regression.
- Travel to customer sites to support installations, training, and troubleshooting of ASM products.
- Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
- The team will handle all issues until they are ready to send them to the developer.
BASIC QUALIFICATIONS
- BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
- Ability to read code and diagnose issues.
- Software development or test (QA) experience.
- Ability to travel 10-25% domestically and internationally.
PREFERRED QUALIFICATIONS
- Preferred expertise in C/C++, C#, Python, Gitlab/Github.
- Experience with semiconductor equipment preferred.
- Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software.
WHAT SETS YOU APART
- Experience with ASM platforms.
- Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers.
- Strong team collaboration skills with the ability to work independently and lead meetings.
- Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
- Structured, logic-based troubleshooting skills with the ability to coach others.
- Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
- Ability to operate effectively in a fast-paced, multifunctional environment independently.
- Strong multitasking and organizational capabilities.
- Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP.
- Excellent communication skills—clear, concise, and effective with peers, management, and customers.
- Strong leadership qualities with the ability to mentor and develop others.
- Acts as a role model while fostering strong internal and customer relationships.
- Familiarity with AI-assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
See all 31+ H-1B Visa Software Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Software Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Software Support Engineer
Align your degree to the role
USCIS evaluates whether your specific degree field directly relates to Software Support Engineering duties. A computer science, information systems, or software engineering degree strengthens the specialty occupation case. Unrelated degrees can trigger a Request for Evidence.
Verify your worksite LCA coverage
Each physical worksite location needs its own certified LCA before you start work there. If your employer places you at a client site or new office, confirm they've filed a site-specific LCA with DOL before your first day.
Search employers using Migrate Mate
Use Migrate Mate to find Software Support Engineer roles at employers with verified H-1B LCA filing history, searchable by city and role. This cuts time spent applying to companies that rarely or never sponsor.
Check prevailing wage before negotiating
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your job title and location. Use the OFLC Wage Search to look up the Level 1 through Level 4 wage tiers for your target metro area before accepting an offer.
Target companies already cap-registered
H-1B selection rules have changed recently, so timing your offer matters. Pursue employers who can file petitions under cap-exempt categories, such as universities or affiliated nonprofits, or who have recent H-1B approval history for technical support roles.
Document your specialized technical duties
Generic support engineer job descriptions can weaken a specialty occupation finding at USCIS. Ask your employer to include degree-level responsibilities, such as systems architecture troubleshooting, API integration support, or escalation engineering, in your offer letter and petition.
H-1B Visa Software Support Engineer: Frequently Asked Questions
Does a Software Support Engineer role qualify as an H-1B specialty occupation?
Yes, Software Support Engineer roles typically qualify as a specialty occupation when the position requires at least a bachelor's degree in computer science, information systems, or a related technical field. The key is that the degree requirement must be tied to the actual duties of the role. USCIS looks at whether the job genuinely demands theoretical and practical application of specialized knowledge, which a well-structured Software Support Engineer position satisfies.
How do I find employers who sponsor H-1B visas for Software Support Engineer positions?
Migrate Mate lists employers with verified H-1B LCA filing history, searchable by role and location, so you're not guessing which companies actually sponsor. You can also review DOL OFLC disclosure data to identify companies that have certified LCAs for software support or related technical roles in your target city.
What happens to my H-1B status if my employer changes my worksite location?
Each new worksite requires a separately certified LCA before you begin working there. If your employer moves you to a client site, a branch office, or a new city, they must file and receive certification for a site-specific LCA from DOL first. Working at an uncovered location before certification is a compliance violation that can jeopardize your status.
Can I switch employers while on H-1B sponsorship as a Software Support Engineer?
Yes. Under H-1B portability rules, you can start working for a new employer as soon as they file an I-129 petition with USCIS, provided your current status is valid and you've maintained lawful status throughout. You don't need to wait for approval before starting the new role, but the new employer must still complete a certified LCA for your worksite before or alongside the petition.
How long does H-1B status last for a Software Support Engineer?
H-1B status is initially granted for up to three years and can be extended to a maximum of six years. After six years, further extensions are only available if you have an approved I-140 immigrant petition or a PERM labor certification that has been pending for at least 365 days. USCIS adjudicates those extensions on a case-by-case basis.