H-1B Visa Support Coordinator Jobs
H-1B visa jobs for Support Coordinators exist at employers who structure the role around degree-level duties in human services, healthcare administration, or social work. Sponsoring employers file a Labor Condition Application with DOL and an I-129 petition with USCIS, granting status for up to three years, extendable to six.
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Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What You Will Do
The Customer Care Service Support Coordinator (CSC) supports HVAC service operations by coordinating administrative, purchasing, inventory, and business process activities that help ensure efficient service delivery and customer satisfaction. This role reports directly to the HVAC Branch Service Manager and works closely with Truck Based Service Managers, technicians, customers, and vendors. This position is primarily on-site and requires regular attendance at the assigned branch office to effectively support daily service operations and team collaboration.
Key Responsibilities
- Support service operations through administrative and operational coordination.
- Maintain customer accounts, service records, and system data accuracy.
- Create and manage purchase orders and support parts procurement activities.
- Coordinate inventory tracking, reconciliation, and material-related processes.
- Monitor work orders and assist in progressing jobs through completion and billing.
- Track and resolve operational exceptions, documentation issues, and process gaps.
- Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
- Coordinate and maintain technician on-call schedules and related updates.
- Support vendor onboarding and subcontract administration activities.
- Provide service-related administrative support to technicians and service leadership.
- Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
- Participate in continuous improvement efforts and perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and data accuracy.
- Proficiency with Microsoft Office and business operating systems.
Preferred Qualifications
- Associate degree or equivalent experience.
- Experience in HVAC, field service, construction, or related industries.
- Knowledge of purchasing, inventory control, billing, or service operations processes.
Success in This Role
A successful CSC is organized, detail-oriented, customer-focused, and able to keep operational processes moving efficiently while supporting technicians, service managers, and customers. The individual takes ownership of administrative and operational processes, communicates effectively across teams, and contributes to a high-performing service organization.
HIRING HOURLY RANGE: $24 - $32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers.
About us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What You Will Do
The Customer Care Service Support Coordinator (CSC) supports HVAC service operations by coordinating administrative, purchasing, inventory, and business process activities that help ensure efficient service delivery and customer satisfaction. This role reports directly to the HVAC Branch Service Manager and works closely with Truck Based Service Managers, technicians, customers, and vendors. This position is primarily on-site and requires regular attendance at the assigned branch office to effectively support daily service operations and team collaboration.
Key Responsibilities
- Support service operations through administrative and operational coordination.
- Maintain customer accounts, service records, and system data accuracy.
- Create and manage purchase orders and support parts procurement activities.
- Coordinate inventory tracking, reconciliation, and material-related processes.
- Monitor work orders and assist in progressing jobs through completion and billing.
- Track and resolve operational exceptions, documentation issues, and process gaps.
- Support reporting, recordkeeping, and performance metric tracking, including operational and safety-related metrics.
- Coordinate and maintain technician on-call schedules and related updates.
- Support vendor onboarding and subcontract administration activities.
- Provide service-related administrative support to technicians and service leadership.
- Coordinate with customers, vendors, and internal teams to ensure timely resolution of business process needs.
- Participate in continuous improvement efforts and perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent required.
- 2+ years of experience in customer service, service operations, administrative support, purchasing, inventory, or a related field.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and data accuracy.
- Proficiency with Microsoft Office and business operating systems.
Preferred Qualifications
- Associate degree or equivalent experience.
- Experience in HVAC, field service, construction, or related industries.
- Knowledge of purchasing, inventory control, billing, or service operations processes.
Success in This Role
A successful CSC is organized, detail-oriented, customer-focused, and able to keep operational processes moving efficiently while supporting technicians, service managers, and customers. The individual takes ownership of administrative and operational processes, communicates effectively across teams, and contributes to a high-performing service organization.
HIRING HOURLY RANGE: $24 - $32 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers.
See all 712+ H-1B Visa Support Coordinator Jobs
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Coordinator
Frame your degree for specialty occupation
Support Coordinator roles don't automatically qualify as a specialty occupation. Build your application around a bachelor's degree in social work, psychology, healthcare administration, or a directly related field, and document how your duties map to that discipline specifically.
Verify prevailing wage before accepting offers
Your employer must certify your salary meets the prevailing wage for your SOC code and work location. Cross-check the offered salary against the OFLC Wage Search before signing anything, since an underpaying LCA creates compliance problems during the I-129 review.
Target employers with LCA filing history on Migrate Mate
Search Migrate Mate to identify employers with verified H-1B visa LCA filing history for Support Coordinator or closely related roles. Employers who have filed before understand the process and are far less likely to withdraw sponsorship midway through hiring.
Confirm each worksite has a separate certified LCA
If your role involves serving clients across multiple office locations or facilities, each worksite requires its own DOL-certified LCA. Confirm with your employer's HR team that every location where you'll work regularly is covered before your I-129 is filed.
Review the O*NET profile before writing your resume
Pull the O*NET occupation profile for your target SOC code and align your resume's duty descriptions to the degree-level tasks listed there. USCIS adjudicators use occupational reference data to evaluate whether a role meets specialty occupation requirements.
Account for cap timing when negotiating start dates
H-1B cap-subject petitions have an October 1 earliest start date, and selection rules have changed recently. Negotiate your offer letter start date with that filing calendar in mind, and ask your employer whether they'll file premium processing to shorten the USCIS decision window.
H-1B Visa Support Coordinator: Frequently Asked Questions
Does a Support Coordinator role qualify as an H-1B specialty occupation?
Not automatically. A Support Coordinator position qualifies as a specialty occupation only when the employer structures the role to require at least a bachelor's degree in a directly related field such as social work, psychology, or healthcare administration, and the actual job duties reflect that academic training. Employers who sponsor H-1B workers for this title build the position description around degree-level responsibilities to satisfy USCIS requirements.
How do I find Support Coordinator employers who sponsor H-1B visas?
Browse Migrate Mate to identify employers with verified H-1B LCA filing history for Support Coordinator and related roles. DOL's public disclosure data shows which organizations have certified LCAs for this occupation, so you can prioritize outreach to employers who have already navigated the process rather than trying to persuade employers who have never sponsored before.
What documents should I gather before applying for H-1B-sponsored roles?
Collect your official degree transcripts, diploma, and any credential evaluation if your degree was earned outside the U.S. You'll also want employment verification letters from past roles that confirm your duties aligned with your degree field. If your degree title doesn't obviously map to the Support Coordinator function, a credential evaluation from a NACES-member organization can help establish the connection for USCIS.
How long does H-1B status last for a Support Coordinator job?
USCIS initially grants H-1B status for up to three years. You can extend it for another three years, reaching a six-year maximum in most cases. After six years, continued H-1B status typically requires an approved immigrant visa petition or a pending labor certification filed under PERM to qualify for extensions beyond that cap.
What happens to my H-1B status if I change employers or move to a new worksite?
Changing employers requires your new employer to file a fresh H-1B transfer petition with USCIS before or at the time you start the new job. Moving to a new office location, even with the same employer, requires a separately certified LCA from DOL covering that specific worksite. Neither transfer nor worksite changes are covered by your original petition without updated filings.