H-1B Visa Support Engineer Jobs
Support Engineer roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in computer science, information systems, or a related field. Many employers in SaaS, cloud infrastructure, and enterprise software sponsor H-1B visas for this role, making it one of the more accessible paths for international professionals in technical support.
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Get Access To All JobsExperience
Experienced Professionals
LOCATION
New York
FOCUS
Network Engineering
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems
- Configure, monitor, and troubleshoot routing and switching platforms
- Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades
- Administer and troubleshoot enterprise load balancers to ensure application availability
- Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services
- Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment
- Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability
- Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users
- Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations
- Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures
What’s required
- Bachelor’s degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles
- Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP
- Experience with Arista EOS
- Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
- Experience administering F5 BIG-IP load balancers, including LTM and GTM
- Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
- Experience with network automation and scripting using Python, Ansible, and REST APIs
- Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments
- Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
The annual base salary range for this role is $100,000-$150,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Experience
Experienced Professionals
LOCATION
New York
FOCUS
Network Engineering
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Build and scale resilient, low-latency enterprise network infrastructure across LAN, WAN, WLAN, and data center networks to support critical business systems
- Configure, monitor, and troubleshoot routing and switching platforms
- Operate and maintain Palo Alto Networks firewalls, managing security policies, VPNs, and software upgrades
- Administer and troubleshoot enterprise load balancers to ensure application availability
- Design, deploy, and support enterprise wireless infrastructure, including access points, controllers, and authentication services
- Respond to network incidents, perform root cause analysis, and drive timely resolution in a production, high-availability environment
- Implement and maintain network automation and tooling using scripting languages and vendor APIs to reduce manual work and increase reliability
- Monitor network performance and capacity, proactively identify trends, and remediate issues before they impact users
- Participate in network upgrades, migrations, and change management activities, and contribute to a 24x7 support model including on-call rotations
- Collaborate with security, systems, and application teams, and maintain accurate network documentation, diagrams, and operational procedures
What’s required
- Bachelor’s degree in computer science or engineering with 3+ years of experience in enterprise network support or engineering roles
- Hands-on experience with Cisco platforms, including IOS and NX-OS, and routing protocols such as BGP, OSPF, and EIGRP
- Experience with Arista EOS
- Experience supporting firewalls, including Palo Alto Networks configuration of security policies and VPNs
- Experience administering F5 BIG-IP load balancers, including LTM and GTM
- Strong understanding of wireless networking, including 802.11 standards, RF fundamentals, access points, controllers, and authentication services
- Experience with network automation and scripting using Python, Ansible, and REST APIs
- Solid understanding of TCP/IP, DNS, DHCP, NAT, and network security principles, and experience supporting production, high-availability enterprise environments
- Strong troubleshooting, analytical, and problem-solving skills, with excellent written and verbal communication and effective cross-team collaboration
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
The annual base salary range for this role is $100,000-$150,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
See all 4,882+ H-1B Visa Support Engineer Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa Support Engineer Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Engineer
Align your degree to the role
USCIS requires your degree field to directly relate to the Support Engineer position. A computer science or information systems degree maps cleanly. If your degree is in a adjacent field, gather official transcripts and equivalency documentation before applying.
Look up prevailing wages before negotiating
Your employer's LCA must certify a wage at or above the prevailing level for your location and job title. Run your SOC code and metro area through the OFLC Wage Search before any offer discussion so you know what the DOL floor is.
Target employers with active LCA filing history
Use Migrate Mate to filter Support Engineer roles by verified H-1B LCA filing history. Employers who've filed LCAs for this title before understand the process and won't need to be educated on specialty occupation requirements mid-hire.
Clarify whether the role is cap-subject
Universities, nonprofits, and government research organizations are cap-exempt, meaning you can start any time of year without waiting for the October 1 start date. Ask recruiters early whether the entity files cap-subject or cap-exempt H-1B petitions.
Request premium processing at the offer stage
USCIS adjudicates premium processing petitions within 15 business days. For Support Engineer roles where a team needs coverage quickly, ask your prospective employer to include premium processing in the offer before you resign from your current position.
Check O*NET before the specialty occupation assessment
USCIS officers often reference O*NET when evaluating whether a Support Engineer role qualifies as a specialty occupation. Review the O*NET profile for your specific job zone and make sure your offer letter job duties match the described entry requirements.
H-1B Visa Support Engineer: Frequently Asked Questions
Does a Support Engineer role qualify as an H-1B specialty occupation?
Yes, as long as the position normally requires a bachelor's degree or higher in a directly related field such as computer science, information systems, or engineering. Roles that accept any degree or list a degree as preferred rather than required can face RFEs. Your offer letter job duties should match the degree requirement explicitly.
Which employers sponsor H-1B visas for Support Engineers?
SaaS companies, cloud infrastructure providers, enterprise software vendors, and large financial institutions are frequent H-1B sponsors for Support Engineer roles. Migrate Mate lets you browse Support Engineer openings filtered by verified H-1B LCA filing history, so you can focus on employers who have already gone through the process for this job title.
What happens to my H-1B status if I'm laid off as a Support Engineer?
You have a 60-day grace period after your employment ends to find a new sponsoring employer, change to another nonimmigrant status, or leave the U.S. Your new employer must file an H-1B transfer petition before the grace period expires. USCIS allows you to start working for the new employer once the transfer petition is filed, not just approved.
Can my employer change my job title from Support Engineer to another role while I'm on H-1B?
A material change in job duties, title, or work location typically requires an amended H-1B petition. If the new role falls under a different SOC code or has substantially different responsibilities, your employer must file an amendment with USCIS before the change takes effect. A cosmetic title change with identical duties generally doesn't require a new filing.
How does the H-1B prevailing wage requirement affect Support Engineer hiring?
Your employer must file a Labor Condition Application certifying they'll pay you at least the prevailing wage for a Support Engineer in your work location. DOL sets this using wage level data tied to your SOC code and metro area. If you'll work remotely from a different city than your employer's address, the LCA must cover each location where you'll spend significant time.