H-1B Visa Support Engineer Jobs
Support Engineer roles qualify as H-1B visa specialty occupations when the position requires a bachelor's degree in computer science, information systems, or a related field. Many employers in SaaS, cloud infrastructure, and enterprise software sponsor H-1B visas for this role, making it one of the more accessible paths for international professionals in technical support.
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The Virginia Department of Health (VDH) enterprise level EHR Security Analyst will be responsible for supporting the security, access, and user provisioning requirements of the Electronic Health Record (EHR) environment along with providing support tier 1 to the EHR end users on related areas.
This position provides technical and functional support for EHR security configuration, user access, security roles, authentication, auditing, and access-related troubleshooting. The Security Analyst works with clinical, operational, information technology, privacy, compliance, and application support teams to ensure users have appropriate access to EHR applications based on their job responsibilities and organizational policies.
The EHR Security Support Analyst provides technical and functional security support for the Cerner Electronic Health Record environment. This role is responsible for maintaining appropriate user access, supporting security configuration, monitoring access-related activities, troubleshooting security issues, and assisting with the implementation and sustainment of EHR security controls.
The EHR Security Support Analyst is responsible for managing and helping define user access policies, security policies, and role-based permissions within the EHR. This role will work closely with the EHR Application team, ISO Team, and HIPAA compliance officer among others to ensure that the application is compliant with HIPAA standards, organizational security policies, and best practices.
Key Responsibilities
- Map and maintain EHR positions definitions, which includes Millenium Positions, Preferences, and OHPAC Security groups with VDH Positions.
- Review and process EHR access requests in accordance with established policies, procedures, organizational standards, and role-based access requirements.
- Create, modify, and terminate user access based on approved requests and established processes.
- Monitor and enforce appropriate use of EHR Access Control Positions and Policies, ensuring that users have the correct level of access based on their roles and their job functions.
- Work with EHR Security Officer, IT Technical team, Support Team, and EHR Core team to help define and automate user provisioning and offboarding procedures.
- Monitor and conduct internal security audits of the EHR application to identify and mitigate risks and/or vulnerabilities detected.
- Work with EHR Security Officer to develop and maintain security policies, procedures, and guidelines related to the Application.
- Work with EHR Security Officer and ISO Office and EHR Core team to define and complete security documentation and downtime procedures according to VDH Security guidelines.
- Work with EHR Security Officer to respond and investigate security incidents related to EHR Application ensuring timely resolution and proper reporting to stakeholders.
- Collaborate with the EHR implementation and optimization teams to ensure that security measures are integrated into the deployment of new features, updates, and third-party applications.
- Stay informed about emerging security threats, technologies, and best practices related to EHR systems.
- Recommend improvements and optimizations to the EHR security environment based on industry trends and emerging threats.
- Monitor user behavior by using tools like P2Sentinel to determine trends and possible incidents.
- Work with EHR Security Officer and EHR Core team to assist on internal and external audits.
- Participate in Cerner/OHPAC upgrades, security patches, and system maintenance to ensure ongoing security.
- Participate in the Domain Strategy for EHR Application.
- Stay up to date with security updates, best practices, and regulatory changes.
Required Experience
Three plus years of IT experience.
Three plus years of healthcare IT experience.
Strong understanding of Millenium and OHPAC security positions required.
Strong understanding of EHR Systems.
Understanding of HIPAA, HITECH, meaningful user, and other healthcare security regulations.
Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions.
Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues.
Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users.
Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security.
Knowledge of Discern and ccl.
Skill Required / Desired Amount of Experience
Understanding of Millenium and OHPAC security positions
Required 3 Years
Healthcare IT experience
Required 3 Years
IT experience
Highly desired 3 Years
Strong understanding of EHR Systems, specifically OH/Cerner
Highly desired 3 Years
Understanding of HIPAA, HITECH, meaningful user, and other healthcare security regulations
Highly desired 3 Months
Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions
Highly desired 3 Years
Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues
Required 3 Years
Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users
Required 3 Years
Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security
Highly desired 3 Years
Knowledge of Discern and ccl
Required 3 Years
Job Summary
The Virginia Department of Health (VDH) enterprise level EHR Security Analyst will be responsible for supporting the security, access, and user provisioning requirements of the Electronic Health Record (EHR) environment along with providing support tier 1 to the EHR end users on related areas.
This position provides technical and functional support for EHR security configuration, user access, security roles, authentication, auditing, and access-related troubleshooting. The Security Analyst works with clinical, operational, information technology, privacy, compliance, and application support teams to ensure users have appropriate access to EHR applications based on their job responsibilities and organizational policies.
The EHR Security Support Analyst provides technical and functional security support for the Cerner Electronic Health Record environment. This role is responsible for maintaining appropriate user access, supporting security configuration, monitoring access-related activities, troubleshooting security issues, and assisting with the implementation and sustainment of EHR security controls.
The EHR Security Support Analyst is responsible for managing and helping define user access policies, security policies, and role-based permissions within the EHR. This role will work closely with the EHR Application team, ISO Team, and HIPAA compliance officer among others to ensure that the application is compliant with HIPAA standards, organizational security policies, and best practices.
Key Responsibilities
- Map and maintain EHR positions definitions, which includes Millenium Positions, Preferences, and OHPAC Security groups with VDH Positions.
- Review and process EHR access requests in accordance with established policies, procedures, organizational standards, and role-based access requirements.
- Create, modify, and terminate user access based on approved requests and established processes.
- Monitor and enforce appropriate use of EHR Access Control Positions and Policies, ensuring that users have the correct level of access based on their roles and their job functions.
- Work with EHR Security Officer, IT Technical team, Support Team, and EHR Core team to help define and automate user provisioning and offboarding procedures.
- Monitor and conduct internal security audits of the EHR application to identify and mitigate risks and/or vulnerabilities detected.
- Work with EHR Security Officer to develop and maintain security policies, procedures, and guidelines related to the Application.
- Work with EHR Security Officer and ISO Office and EHR Core team to define and complete security documentation and downtime procedures according to VDH Security guidelines.
- Work with EHR Security Officer to respond and investigate security incidents related to EHR Application ensuring timely resolution and proper reporting to stakeholders.
- Collaborate with the EHR implementation and optimization teams to ensure that security measures are integrated into the deployment of new features, updates, and third-party applications.
- Stay informed about emerging security threats, technologies, and best practices related to EHR systems.
- Recommend improvements and optimizations to the EHR security environment based on industry trends and emerging threats.
- Monitor user behavior by using tools like P2Sentinel to determine trends and possible incidents.
- Work with EHR Security Officer and EHR Core team to assist on internal and external audits.
- Participate in Cerner/OHPAC upgrades, security patches, and system maintenance to ensure ongoing security.
- Participate in the Domain Strategy for EHR Application.
- Stay up to date with security updates, best practices, and regulatory changes.
Required Experience
Three plus years of IT experience.
Three plus years of healthcare IT experience.
Strong understanding of Millenium and OHPAC security positions required.
Strong understanding of EHR Systems.
Understanding of HIPAA, HITECH, meaningful user, and other healthcare security regulations.
Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions.
Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues.
Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users.
Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security.
Knowledge of Discern and ccl.
Skill Required / Desired Amount of Experience
Understanding of Millenium and OHPAC security positions
Required 3 Years
Healthcare IT experience
Required 3 Years
IT experience
Highly desired 3 Years
Strong understanding of EHR Systems, specifically OH/Cerner
Highly desired 3 Years
Understanding of HIPAA, HITECH, meaningful user, and other healthcare security regulations
Highly desired 3 Months
Experience with Active Directory (AD), single sign-on (SSO), multi-factor authentication (MFA), and identity management solutions
Highly desired 3 Years
Strong analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC security and access issues
Required 3 Years
Excellent communication and collaboration skills to work with IT teams, compliance officers, and end users
Required 3 Years
Familiarity with healthcare IT infrastructure, including networking, firewalls, and database security
Highly desired 3 Years
Knowledge of Discern and ccl
Required 3 Years
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Get Access To All JobsTips for Finding H-1B Visa Sponsorship as a Support Engineer
Align your degree to the role
USCIS requires your degree field to directly relate to the Support Engineer position. A computer science or information systems degree maps cleanly. If your degree is in a adjacent field, gather official transcripts and equivalency documentation before applying.
Look up prevailing wages before negotiating
Your employer's LCA must certify a wage at or above the prevailing level for your location and job title. Run your SOC code and metro area through the OFLC Wage Search before any offer discussion so you know what the DOL floor is.
Target employers with active LCA filing history
Use Migrate Mate to filter Support Engineer roles by verified H-1B LCA filing history. Employers who've filed LCAs for this title before understand the process and won't need to be educated on specialty occupation requirements mid-hire.
Clarify whether the role is cap-subject
Universities, nonprofits, and government research organizations are cap-exempt, meaning you can start any time of year without waiting for the October 1 start date. Ask recruiters early whether the entity files cap-subject or cap-exempt H-1B petitions.
Request premium processing at the offer stage
USCIS adjudicates premium processing petitions within 15 business days. For Support Engineer roles where a team needs coverage quickly, ask your prospective employer to include premium processing in the offer before you resign from your current position.
Check O*NET before the specialty occupation assessment
USCIS officers often reference O*NET when evaluating whether a Support Engineer role qualifies as a specialty occupation. Review the O*NET profile for your specific job zone and make sure your offer letter job duties match the described entry requirements.
H-1B Visa Support Engineer: Frequently Asked Questions
Does a Support Engineer role qualify as an H-1B specialty occupation?
Yes, as long as the position normally requires a bachelor's degree or higher in a directly related field such as computer science, information systems, or engineering. Roles that accept any degree or list a degree as preferred rather than required can face RFEs. Your offer letter job duties should match the degree requirement explicitly.
Which employers sponsor H-1B visas for Support Engineers?
SaaS companies, cloud infrastructure providers, enterprise software vendors, and large financial institutions are frequent H-1B sponsors for Support Engineer roles. Migrate Mate lets you browse Support Engineer openings filtered by verified H-1B LCA filing history, so you can focus on employers who have already gone through the process for this job title.
What happens to my H-1B status if I'm laid off as a Support Engineer?
You have a 60-day grace period after your employment ends to find a new sponsoring employer, change to another nonimmigrant status, or leave the U.S. Your new employer must file an H-1B transfer petition before the grace period expires. USCIS allows you to start working for the new employer once the transfer petition is filed, not just approved.
Can my employer change my job title from Support Engineer to another role while I'm on H-1B?
A material change in job duties, title, or work location typically requires an amended H-1B petition. If the new role falls under a different SOC code or has substantially different responsibilities, your employer must file an amendment with USCIS before the change takes effect. A cosmetic title change with identical duties generally doesn't require a new filing.
How does the H-1B prevailing wage requirement affect Support Engineer hiring?
Your employer must file a Labor Condition Application certifying they'll pay you at least the prevailing wage for a Support Engineer in your work location. DOL sets this using wage level data tied to your SOC code and metro area. If you'll work remotely from a different city than your employer's address, the LCA must cover each location where you'll spend significant time.