H-1B Visa UX Researcher Jobs
UX Researcher roles qualify for H-1B visa sponsorship as specialty occupations requiring at least a bachelor's degree in human-computer interaction, psychology, cognitive science, or a related field. Employers in tech, healthcare, and financial services sponsor the most positions, and the annual 85,000-slot cap makes timing your application critical.
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Get Access To All JobsINTRODUCTION:
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
SUMMARY
We're looking for a Lead UX Researcher to embed directly within the product development workflow of a digital pharmacy platform for a leading pharmaceutical client. In this role, you will serve as a strategic research partner to product leadership, driving a continuous and structured approach to user experience research and testing. You will shape how UX insights are gathered, synthesized, and translated into product improvements, working across internal teams and an established third-party research partner to ensure the customer experience continuously evolves and improves.
HIERARCHY:
Reports to the Digital Practice Area Manager – Experience Design. Collaborates closely with client Product Leadership, UX/UI Designers, Engineering, and a specialized third-party research firm experienced in healthcare and pharmaceutical user studies.
PRIMARY DUTIES:
- Partner with product leaders to develop and embed a UX research and testing strategy into the digital pharmacy product development lifecycle, ensuring research is a consistent input at every stage.
- Identify, design, and prioritize research and testing opportunities across multiple modalities, including moderated usability testing, unmoderated studies, surveys, interviews, and contextual inquiry.
- Manage and collaborate with a specialized third-party research firm to coordinate study design, participant recruitment, and field execution for healthcare and pharmaceutical user populations.
- Develop unbranded prototypes and simulated experiences to support testing of new features, workflows, or fixes prior to production release.
- Partner with design and development teams to translate research and testing findings into concrete, actionable recommendations and oversee their implementation.
- Establish a measurement framework to track the impact of UX improvements using both leading indicators (e.g., task completion rates, usability scores) and lagging indicators (e.g., customer satisfaction, adoption, support volume).
- Synthesize research findings into clear reports and presentations for product and design stakeholders.
- Maintain research documentation and a centralized repository of insights accessible to cross-functional teams.
- Advocate for the end user throughout the product development process, ensuring that patient and customer needs remain central to design and product decisions.
COMPETENCY:
- Deep expertise in UX research methods, both qualitative and quantitative, with experience selecting and applying the right modality for the research question.
- Demonstrated ability to develop and manage vendor relationships with third-party research firms, including study design coordination and quality oversight.
- Skilled at creating low- and mid-fidelity unbranded prototypes to support experience simulation and pre-production testing.
- Ability to establish and operationalize customer experience measurement frameworks using leading and lagging indicators.
- Exceptional communication and stakeholder management skills, with the ability to influence product strategy through evidence-based recommendations.
- Familiarity with regulated industries, particularly healthcare or pharmaceutical digital products, and sensitivity to the compliance and accessibility considerations they entail.
- Strong organizational and project management capabilities to run multiple concurrent research workstreams.
REQUIRED EDUCATION:
Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field. Equivalent practical experience will be considered.
Experience:
- 7+ years of experience conducting UX research in product or digital environments, with at least 2 years in a lead or senior individual contributor capacity.
- Proven track record of embedding research practices into product development lifecycles and influencing product strategy.
- Experience working with or managing third-party research vendors, particularly in healthcare, pharmaceutical, or other regulated industries.
- Demonstrated ability to design and execute across multiple research modalities, including evaluative, generative, and benchmark studies.
- Experience producing prototypes or wireframes to facilitate user testing and experience simulation.
- Familiarity with defining and tracking CX or UX performance metrics across product development cycles.
LANGUAGE SKILLS:
Excellent verbal and written communication skills, with the ability to present complex research findings clearly to both technical and non-technical stakeholders, including client product leaders.
QUALIFICATIONS
- Accomplished UX researcher with a strong portfolio of work demonstrating measurable impact on product and design outcomes.
- Experienced operating as an embedded research lead within client environments, capable of navigating ambiguity and establishing research practices in fast-moving product teams.
- Skilled at synthesizing and presenting insights for a range of audiences, from designers and developers to senior product and client stakeholders.
- Proactive, collaborative, and comfortable operating at the intersection of strategy and execution.
- Passionate about improving digital health experiences for patients and customers through rigorous, evidence-based research.
- Experience with prototyping applications (e.g., Figma, Sketch, ProtoPie), with demonstrable portfolio examples & case studies.
PHYSICAL DEMANDS:
Standard office or remote work conditions; no unusual physical requirements.
WORK ENVIRONMENT:
Fast-paced, client-embedded, and cross-functional. Engages directly with a pharmaceutical client's product leadership and internal teams, as well as an external specialized research firm. Focused on driving continuous improvement of a digital pharmacy customer experience through structured research and measurement.
EXPECTED HOURS OF WORK:
Full-time, typically 40 hours per week. Flexibility required to meet project timelines and align with client schedules.
TRAVEL:
Occasional travel may be required for client workshops, on-site research sessions, or team collaboration events.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $80—$105 USD.
New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here.
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.
INTRODUCTION:
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
SUMMARY
We're looking for a Lead UX Researcher to embed directly within the product development workflow of a digital pharmacy platform for a leading pharmaceutical client. In this role, you will serve as a strategic research partner to product leadership, driving a continuous and structured approach to user experience research and testing. You will shape how UX insights are gathered, synthesized, and translated into product improvements, working across internal teams and an established third-party research partner to ensure the customer experience continuously evolves and improves.
HIERARCHY:
Reports to the Digital Practice Area Manager – Experience Design. Collaborates closely with client Product Leadership, UX/UI Designers, Engineering, and a specialized third-party research firm experienced in healthcare and pharmaceutical user studies.
PRIMARY DUTIES:
- Partner with product leaders to develop and embed a UX research and testing strategy into the digital pharmacy product development lifecycle, ensuring research is a consistent input at every stage.
- Identify, design, and prioritize research and testing opportunities across multiple modalities, including moderated usability testing, unmoderated studies, surveys, interviews, and contextual inquiry.
- Manage and collaborate with a specialized third-party research firm to coordinate study design, participant recruitment, and field execution for healthcare and pharmaceutical user populations.
- Develop unbranded prototypes and simulated experiences to support testing of new features, workflows, or fixes prior to production release.
- Partner with design and development teams to translate research and testing findings into concrete, actionable recommendations and oversee their implementation.
- Establish a measurement framework to track the impact of UX improvements using both leading indicators (e.g., task completion rates, usability scores) and lagging indicators (e.g., customer satisfaction, adoption, support volume).
- Synthesize research findings into clear reports and presentations for product and design stakeholders.
- Maintain research documentation and a centralized repository of insights accessible to cross-functional teams.
- Advocate for the end user throughout the product development process, ensuring that patient and customer needs remain central to design and product decisions.
COMPETENCY:
- Deep expertise in UX research methods, both qualitative and quantitative, with experience selecting and applying the right modality for the research question.
- Demonstrated ability to develop and manage vendor relationships with third-party research firms, including study design coordination and quality oversight.
- Skilled at creating low- and mid-fidelity unbranded prototypes to support experience simulation and pre-production testing.
- Ability to establish and operationalize customer experience measurement frameworks using leading and lagging indicators.
- Exceptional communication and stakeholder management skills, with the ability to influence product strategy through evidence-based recommendations.
- Familiarity with regulated industries, particularly healthcare or pharmaceutical digital products, and sensitivity to the compliance and accessibility considerations they entail.
- Strong organizational and project management capabilities to run multiple concurrent research workstreams.
REQUIRED EDUCATION:
Bachelor's degree in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field. Equivalent practical experience will be considered.
Experience:
- 7+ years of experience conducting UX research in product or digital environments, with at least 2 years in a lead or senior individual contributor capacity.
- Proven track record of embedding research practices into product development lifecycles and influencing product strategy.
- Experience working with or managing third-party research vendors, particularly in healthcare, pharmaceutical, or other regulated industries.
- Demonstrated ability to design and execute across multiple research modalities, including evaluative, generative, and benchmark studies.
- Experience producing prototypes or wireframes to facilitate user testing and experience simulation.
- Familiarity with defining and tracking CX or UX performance metrics across product development cycles.
LANGUAGE SKILLS:
Excellent verbal and written communication skills, with the ability to present complex research findings clearly to both technical and non-technical stakeholders, including client product leaders.
QUALIFICATIONS
- Accomplished UX researcher with a strong portfolio of work demonstrating measurable impact on product and design outcomes.
- Experienced operating as an embedded research lead within client environments, capable of navigating ambiguity and establishing research practices in fast-moving product teams.
- Skilled at synthesizing and presenting insights for a range of audiences, from designers and developers to senior product and client stakeholders.
- Proactive, collaborative, and comfortable operating at the intersection of strategy and execution.
- Passionate about improving digital health experiences for patients and customers through rigorous, evidence-based research.
- Experience with prototyping applications (e.g., Figma, Sketch, ProtoPie), with demonstrable portfolio examples & case studies.
PHYSICAL DEMANDS:
Standard office or remote work conditions; no unusual physical requirements.
WORK ENVIRONMENT:
Fast-paced, client-embedded, and cross-functional. Engages directly with a pharmaceutical client's product leadership and internal teams, as well as an external specialized research firm. Focused on driving continuous improvement of a digital pharmacy customer experience through structured research and measurement.
EXPECTED HOURS OF WORK:
Full-time, typically 40 hours per week. Flexibility required to meet project timelines and align with client schedules.
TRAVEL:
Occasional travel may be required for client workshops, on-site research sessions, or team collaboration events.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EEO/AA Statement
New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.
In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Below is the pay range of this position for considered candidates based on qualifications and experience. Pay Range $80—$105 USD.
New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here.
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com.
See all 84+ H-1B Visa UX Researcher Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-1B Visa UX Researcher Jobs.
Get Access To All JobsTips for Finding H-1B Visa Sponsorship in UX Researcher
Verify your degree field matches
USCIS requires a direct relationship between your degree and the UX Researcher role. Degrees in psychology, cognitive science, human-computer interaction, or information science satisfy this. A general business or unrelated degree can trigger an RFE, so gather official transcripts and a credential evaluation before applying.
Pull LCA filings for target employers
Check the OFLC Wage Search to see which employers have certified Labor Condition Applications for UX Researcher roles. This confirms they've sponsored the position before and sets your prevailing wage benchmark before you negotiate an offer.
Use Migrate Mate to filter verified sponsors
Search UX Researcher roles on Migrate Mate to find employers with confirmed H-1B filing history for this occupation. Filtering by DOL LCA data saves you from applying to companies that advertise the role but have never navigated sponsorship.
Document your research methodology portfolio
USCIS adjudicators assess specialty occupation by job duties, not just your title. Compile work samples showing advanced qualitative and quantitative methods, such as usability studies, diary studies, or conjoint analysis, to support the employer's H-1B petition if an RFE arrives.
Confirm cap-exempt status for research institutions
Universities, nonprofit research organizations, and government research entities are cap-exempt, meaning your H-1B can be filed outside the April lottery and at any time of year. If your UX role is embedded in a research team at one of these organizations, your petition bypasses the 85,000-slot cap entirely.
Negotiate offer timing around the lottery window
H-1B registration opens in early March, with employment starting October 1 at the earliest. If you're on OPT, confirm your OPT end date and whether a STEM extension covers the gap. Structure your start date and offer letter accordingly so the employer can file on time.
H-1B Visa UX Researcher: Frequently Asked Questions
Does a UX Researcher role qualify as a specialty occupation for H-1B purposes?
Yes, UX Researcher qualifies as a specialty occupation when the position requires at least a bachelor's degree in a directly related field such as human-computer interaction, cognitive psychology, or information science. If the job posting lists only a general degree as acceptable, USCIS may issue an RFE. You'll want an offer letter that specifies the required degree field clearly to support the petition.
Which industries sponsor H-1B visas for UX Researchers most often?
Technology companies, healthcare systems, financial services firms, and enterprise software companies file the highest volume of H-1B LCAs for UX Researcher roles. Federal contractors and university research labs also sponsor, and those positions are cap-exempt. You can browse verified sponsors by industry on Migrate Mate, which surfaces employers with active DOL LCA filings for this occupation.
What happens to my H-1B status if my UX Researcher role is reclassified or my project ends?
If your employer terminates your position or significantly changes your job duties, your H-1B status is tied to that specific role and employer. You have a 60-day grace period to find a new sponsoring employer or change status. A new employer must file an H-1B transfer petition before you start working. Material changes to job duties can also require an amended petition.
Can I switch from a UX Researcher contract role to a full-time position without affecting my H-1B?
Moving from a contract to a direct full-time position with the same employer typically requires an amended H-1B petition if the job duties, salary, or work location change. If you're switching to a different employer entirely, the new employer must file a transfer petition and you can begin work once the petition is received by USCIS, not waiting for full approval.
How do I know what prevailing wage an employer must pay for my UX Researcher H-1B?
The DOL sets prevailing wages by occupation, geographic area, and experience level. For a UX Researcher role, you can look up the wage using the OFLC Wage Search and cross-reference it with Bureau of Labor Statistics data for your metro area. Your employer must certify in the LCA that they'll pay at least the prevailing wage. This floor applies regardless of what the company's internal pay bands show.