H-2B Visa Controller Jobs
Controller jobs with H-2B visa sponsorship are available at seasonal hospitality, resort, and recreation employers that need temporary finance leadership during peak operating periods. Sponsoring employers must obtain a temporary labor certification from the DOL before filing with USCIS, and the 66,000-visa annual cap makes early application timing critical for this role.
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Get Access To All JobsGENERAL DESCRIPTION:
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
DUTIES AND RESPONSIBILITIES:
- Participate and work with departments in the day to day operations of Front Desk, Front Services, Service Express and Guest Services.
- Adhere and have a complete understanding of the Safety Rules and Regulations.
- Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for the accurate check-in and check-out of each guest.
- Responsible for the accurate pre-arrival room assignments.
- Ensures balancing of room assignments at all times.
- Evaluate and monitor Marriott based upgrades for elite members.
- Ensures that all guest contact is courteous, informative and thorough.
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
- Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Manage Out of Order and Out of Service room’s inventory following up with departments such as Housekeeping Engineering and Front Desk and updating Revenue Management team.
- Activate room keys. Secure valid payment. Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
- Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Assist with the control of safe deposit transactions.
- Works closely with Department Leaders to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
- Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.
- Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
- Adheres to all regulatory, company and department policies and procedures.
- Working knowledge of Guest Service operations and be able to perform duties - offer suggestions and provides descriptive literature pertaining to trips, excursions, Resort events and hours of operations for Resort outlets.
- Work with Engineering and Housekeeping departments to ensure readiness of rooms for arrival.
- Monitor all out of order/service rooms and follow up on timelines when rooms will be released back to inventory.
- Completes all other duties assigned.
Maintaining Property Standards
- Providing Exceptional Customer Service.
- Handles guest problems and complaints efficiently.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations.
Major areas of responsibility include but are not limited to:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guest needs, respond promptly and acknowledge all guests, however busy and at any time of day.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Working knowledge of all inhouse group activities, locations and times set.
- Maintain a working knowledge of all hotel and departmental policies and procedures.
- Using empowerment and be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
- Ensure brand required and service programs are executed properly.
- Communicates with key departments (Housekeeping, engineering, Food & Beverage, reservations, Sales and event planning) to ensure luxury 4 Diamond guest experience from arrival to departure.
- Communicate closely with housekeeping and maintenance regarding discrepancies and ensure a luxury 4 diamond experience quality of Front Office.
- Respond to all guests’ requests, problems and concerns presented in person or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Complete all duties and checklists on a daily basis and ensure your supervisor checks completion.
- Ensure Marriott Rewards account number is associated with frequent guests accounts and enroll those guests are not already members.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Qualifications and Requirements
- Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
- Degree in Hotel Management preferred.
- Knowledge of Lightspeed and GXP preferred.
- Knowledge of effective office organizational practices.
- Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- Ability to lead and participate as a member of a team to move the team forward.
- Strong team player and able to motivate a team.
- Excellent written and verbal communication skills (English).
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain regular attendance in compliance with the handbook policies.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Knowledge of Light Speed and GXP preferred.
- Excellent knowledge of forecasting.
EDUCATION AND PHYSICAL REQUIREMENTS:
- High School diploma or GED; 1 year of experience in the Guest Services, Front Desk, or related professional area.
- 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality or Business Administration preferred.
- Experience in the hospitality industry preferred.
- Experience in 4 Diamond Rated Hotel preferred.
- Opening hotel experience preferred.
- Demonstrated skills in supervising and leading an operations team to revenue goal achievement.
- Must be able to walk/stand for long periods of time.
- Excellent communication skills.
- Must be able to work days, nights and weekends & holidays.
- Occasional standing and walking throughout shift.
- Occasional lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
- Frequently use hands for keyboard and arms to reach.
COMMUNICATION REQUIREMENTS:
- Able to communicate effectively in English/Spanish preferred, both verbally and in writing.
- Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
EOE/M/F/D/V/SO
We participate in E-Verify
GENERAL DESCRIPTION:
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
DUTIES AND RESPONSIBILITIES:
- Participate and work with departments in the day to day operations of Front Desk, Front Services, Service Express and Guest Services.
- Adhere and have a complete understanding of the Safety Rules and Regulations.
- Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Responsible for the accurate check-in and check-out of each guest.
- Responsible for the accurate pre-arrival room assignments.
- Ensures balancing of room assignments at all times.
- Evaluate and monitor Marriott based upgrades for elite members.
- Ensures that all guest contact is courteous, informative and thorough.
- Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
- Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
- Block VIPs and identified members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
- Manage Out of Order and Out of Service room’s inventory following up with departments such as Housekeeping Engineering and Front Desk and updating Revenue Management team.
- Activate room keys. Secure valid payment. Block rooms in the computer and identify designated requirements and requests (e.g., guaranteed room types, special requests, VIP's, early arrivals, guest recognition).
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs.
- Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Assist with the control of safe deposit transactions.
- Works closely with Department Leaders to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
- Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.
- Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
- Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
- Adheres to all regulatory, company and department policies and procedures.
- Working knowledge of Guest Service operations and be able to perform duties - offer suggestions and provides descriptive literature pertaining to trips, excursions, Resort events and hours of operations for Resort outlets.
- Work with Engineering and Housekeeping departments to ensure readiness of rooms for arrival.
- Monitor all out of order/service rooms and follow up on timelines when rooms will be released back to inventory.
- Completes all other duties assigned.
Maintaining Property Standards
- Providing Exceptional Customer Service.
- Handles guest problems and complaints efficiently.
- Empowers employees to provide excellent customer service.
- Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations.
Major areas of responsibility include but are not limited to:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Anticipate guest needs, respond promptly and acknowledge all guests, however busy and at any time of day.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Working knowledge of all inhouse group activities, locations and times set.
- Maintain a working knowledge of all hotel and departmental policies and procedures.
- Using empowerment and be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Ensures ongoing communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
- Ensure brand required and service programs are executed properly.
- Communicates with key departments (Housekeeping, engineering, Food & Beverage, reservations, Sales and event planning) to ensure luxury 4 Diamond guest experience from arrival to departure.
- Communicate closely with housekeeping and maintenance regarding discrepancies and ensure a luxury 4 diamond experience quality of Front Office.
- Respond to all guests’ requests, problems and concerns presented in person or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- Complete all duties and checklists on a daily basis and ensure your supervisor checks completion.
- Ensure Marriott Rewards account number is associated with frequent guests accounts and enroll those guests are not already members.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Qualifications and Requirements
- Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
- Degree in Hotel Management preferred.
- Knowledge of Lightspeed and GXP preferred.
- Knowledge of effective office organizational practices.
- Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
- Ability to lead and participate as a member of a team to move the team forward.
- Strong team player and able to motivate a team.
- Excellent written and verbal communication skills (English).
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain regular attendance in compliance with the handbook policies.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Knowledge of Light Speed and GXP preferred.
- Excellent knowledge of forecasting.
EDUCATION AND PHYSICAL REQUIREMENTS:
- High School diploma or GED; 1 year of experience in the Guest Services, Front Desk, or related professional area.
- 2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality or Business Administration preferred.
- Experience in the hospitality industry preferred.
- Experience in 4 Diamond Rated Hotel preferred.
- Opening hotel experience preferred.
- Demonstrated skills in supervising and leading an operations team to revenue goal achievement.
- Must be able to walk/stand for long periods of time.
- Excellent communication skills.
- Must be able to work days, nights and weekends & holidays.
- Occasional standing and walking throughout shift.
- Occasional lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.
- Occasional ascending or descending ladders, stairs and ramps.
- Frequently use hands for keyboard and arms to reach.
COMMUNICATION REQUIREMENTS:
- Able to communicate effectively in English/Spanish preferred, both verbally and in writing.
- Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
EOE/M/F/D/V/SO
We participate in E-Verify
See all H-2B Visa Controller Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new H-2B Visa Controller Jobs.
Get Access To All JobsTips for Finding Controller Jobs
Pull your O*NET occupation profile first
The O*NET profile for Controllers documents the education, skills, and work activities USCIS and DOL reviewers expect. Matching your resume and credentials to that profile strengthens the employer's temporary labor certification before they even file.
Target resort and hospitality groups with seasonal finance needs
Ski resorts, summer camps, and large seasonal hotel groups routinely need a Controller for three to eight months but rarely hire full-time. Those employers are already familiar with H-2B visa paperwork and more likely to sponsor a temporary finance role.
Search verified H-2B employers on Migrate Mate
Migrate Mate filters employers by DOL Labor Condition Application filing history, so you can identify seasonal operations that have sponsored H-2B workers before and are likely to do it again for a Controller position.
Confirm the offer timing against the H-2B cap cycle
The 66,000-visa annual cap splits evenly between October and April start dates. Your employer must file for the correct half-year period or risk a cap-out delay. Nail down your expected start date before the employer submits to DOL.
Prepare foreign credential equivalency documentation early
If your accounting or finance degree is from outside the U.S., get a credential evaluation that maps it to a U.S. bachelor's degree before your employer submits the temporary labor certification. DOL reviewers flag unverified foreign credentials regularly.
Understand the prevailing wage requirement before negotiating
Your employer must pay at least the prevailing wage for a Controller in their county, as determined by the OFLC Wage Search. Knowing that figure before salary discussions prevents offers that DOL will reject during the certification review.
Frequently Asked Questions
How do I find Controller jobs that offer H-2B visa sponsorship?
Migrate Mate lets you search employers by their DOL filing history, so you can identify seasonal businesses that have actively sponsored H-2B workers and are open to sponsoring a Controller role. Because H-2B sponsorship requires significant employer effort, targeting companies with prior filing experience narrows your search to realistic opportunities and saves time.
How does the H-2B annual cap affect my application timeline as a Controller?
USCIS issues only 66,000 H-2B visas per fiscal year, split into two allocations of 33,000 each for workers with start dates in the first and second halves of the year. If your employer misses the filing window or the cap fills early, your start date shifts to the next cycle. Your employer should submit the DOL temporary labor certification at least 75 to 90 days before your intended start date to stay ahead of cap-out risk.
Can a seasonal employer sponsor an H-2B visa for a Controller role, or is that position too senior?
H-2B covers any temporary non-agricultural position, including senior finance roles. Seasonal resorts, entertainment venues, and large hospitality operations regularly need a Controller to manage revenue, payroll, and reporting during peak months. The employer must demonstrate the need is genuinely temporary, typically a one-time event, peak season, or intermittent need, which fits the operational pattern of most seasonal businesses.
What documents should I have ready before my employer files the H-2B petition?
You'll need a copy of your degree or professional accounting certification, translated into English if issued in another language, along with a credential evaluation if your degree is from outside the U.S. Your employer will also need a detailed job description tied to the Controller duties listed in your offer letter. Having these ready before the DOL temporary labor certification stage prevents filing delays that could push you past the cap cutoff.