Head Of Business Operations Jobs in Fort Worth, TX

INTRODUCTION

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

WHY YOU'LL LOVE THIS JOB

This job is part of the AA Vacations Team within the Commercial Division.
AA Vacations owns American’s packaged products, analysis, strategy, and execution that drive value for customers seeking travel experiences beyond air-only. Our products and monetization efforts drive profitability for American and create seamless experiences across the entire customer travel journey – from ground to air to hotel and more.
* As a Sales Manager you will be a part of the sales team that owns strategy and manages a portfolio of accounts to drive incremental revenue, maximize value and innovate the AA Vacations customer experience across our direct advisor relationships.

Influences AA Vacations sales strategy & execution
Fosters a customer-centric culture of learning, experimentation, and data-led decisions to advance AA Vacations sales strategies and understand predictors of advisor/agency behaviors that drive performance across aavacations.com
Inspires and builds strategic plans for top advisor/agency accounts to drive accountable execution and achieve incremental profitability & revenue outcomes
Implements account management best practices, communications and account support process improvement, including: quarterly business reviews, customer resolution/escalation and account coverage & commission/marketing fund optimization
Develops industry relationships to deeply understand travel advisor and agency motives among individual advisors and senior agency leadership – represents the voice of the customer by collecting market feedback, competitive intelligence, and industry best practices to influence decisions
Collaborates with Global Sales, Marketing, Reservations, Customer Relations, and IT to identify new business opportunities, build consensus and incorporate enterprise-level assets and objectives into AA Vacations’ DNA, including upsell/cross sell, premium, cobrand and loyalty
Represents AA Vacations at industry events, including various speaking and panel engagements
Must be willing to travel when needed for business (50%+)

MINIMUM QUALIFICATIONS

Bachelor’s degree in relevant field or equivalent experience/training

2 years of related experience in travel industry, including sales, customer-facing or external customer/vendor relationship management responsibilities

PREFERRED QUALIFICATIONS

Prior experience in Sales, Marketing, Distribution, Revenue Management or travel company experience

SKILLS, LICENSES & CERTIFICATIONS

Demonstrates the highest standards of personal ethics and integrity
Strong problem solving, negotiation, and critical thinking ability with entrepreneurial mindset
Strong experience in internal & external collaboration
Proficient presenter of both written and verbal communication in small group and large audience settings
Action-oriented, data & results-driven, customer-focused sales manager with a natural aptitude for seeking opportunities that transform existing business models
Ability to be flexible in rapidly changing conditions and priorities
Ability to identify creative and innovative solutions to complex problems
Proven ability to collaborate and develop strong, productive relationships at all levels, both internally and externally
* Understands, and is motivated by, what is involved to change the status quo and the art and science of negotiating, internally and externally, to achieve desired outcomes

WHAT YOU'LL GET

Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

FEEL FREE TO BE YOURSELF AT AMERICAN

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.