Head Of Business Operations Jobs in Irving, TX

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Head of AI Platform Engineering will spearhead the bank’s enterprise-wide AI technology strategy implementation, driving innovation, operational efficiency, and customer-centric transformation through artificial intelligence and machine learning technologies. This executive role bridges technical expertise with strategic vision, ensuring responsible, ethical, and scalable AI adoption across all business units. The position will oversee the technology strategy, development, and implementation of AI models and platforms, enabling the bank to leverage AI for enhanced efficiency and innovation. It will also modernize the organization’s technology function by integrating AI to improve efficiency, customer interactions, and overall system stability, while ensuring the AI platform is scalable, secure, and capable of driving business growth across the enterprise. Success requires a blend of cross-functional collaboration, influence, technical expertise, and leadership to drive AI initiatives, navigate the complexities of AI integration, inspire and guide teams, and foster a culture of continuous improvement and innovation.

Essential Functions

• Define and execute the bank’s AI technology strategy aligned with business goals
• Identify high-impact AI opportunities across departments (e.g., fraud detection, risk modeling, customer service automation)
• Establish AI governance frameworks to ensure transparency, fairness, and compliance with regulations
• Monitor and mitigate risks related to bias, explainability, and data privacy
• Collaborate with risk, legal, and compliance teams to ensure responsible AI use
• Build and lead multidisciplinary AI teams (data scientists, engineers, architecture)
• Foster a culture of innovation, continuous learning, and ethical AI practices
• Upskill existing staff and promote AI literacy across the organization
• Translate business requirements into scalable AI solutions
• Integrate AI into core banking systems and customer engagement platforms
• Track and report on AI performance metrics (e.g., cost savings, customer satisfaction)

Basic Qualifications

• Significant years of experience executing AI technology strategy aligned with business goals
• Adept in identifying high-impact enterprise-wide AI opportunities
• Experienced in establishing AI governance frameworks to ensure transparency, fairness, and compliance with regulations
• Keen in monitoring and mitigating risks related to bias, explainability, and data privacy
• Experienced and comfortable collaborating with risk, legal, and compliance teams to ensure responsible AI use
• Successful background in building and leading multidisciplinary AI teams (data scientists, engineers, architecture)
• Clear success to date in upskilling employees, advancing AI literacy across the organization, translating business requirements into scalable AI solutions and integrating AI into core banking systems and customer engagement platforms
• Adept in reporting on AI performance metrics

Preferred Skills/Qualifications

• Proven experience delivering enterprise-grade platforms (not SaaS)
• Hands-on engineering background (app development or infrastructure)
• Expertise in Cloud, Kubernetes, and CI/CD pipelines
• End-to-end platform delivery and adoption experience
• Cloud experience: Azure and AWS preferred; GCP acceptable
• Familiarity with Jira and Confluence for backlog management
• Proven experience leading large engineering teams (50+ including managers)
• Skilled in backlog prioritization and delivering diverse AI capabilities
• Track record of platform delivery beyond POC with multiple enhancements
• Strategic collaboration with senior leadership
• Expert in grasp of AI governance, ethics, and compliance
• Proven to inspire teams and navigate complex AI integration
• Proven record of fostering innovation and continuous improvement

Location Expectations

• This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $214,795.00 - $252,700.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.