Healthcare Operations Manager Jobs in West Virginia

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The Vice President, Operations directs, coordinates, and evaluates the activities and services of departments to assure customer satisfaction through delivery of high-quality patient care. The position provides oversight to and is administratively responsible for the following departments on the Uniontown campus: clinical operations, anesthesia service, cancer service, hospitalist service, cardiopulmonary services, neurosciences, orthopedic surgery and pain services, inpatient rehab unit, rehabilitation and wound care services, physical therapy, occupational therapy, speech therapy, provider recruitment and the liaison to the employed physician practice group.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s Degree in Hospital Administration, Business Administration or related field required.

2. Minimum of five to seven years management experience with increasing responsibility required.

3. Serves as staff leader to board and medical staff.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Works with the medical staff, hospital administration, department heads, ancillary departments, and nursing staff to coordinate and manage patient care.

2. Assures open communication within all areas of the hospital to assure staff understand and comply with all hospital policies and procedures.

3. Manages ancillary and support departments to assure quality safe patient care focused and patient satisfaction.

4. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

5. Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

6. Attends departmental meetings and/or documents review of meeting minutes.

7. Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems and communicates problems to supervisor or manager, etc.)

8. Works with managers and Associates to develop/attain quarterly objectives/product teams.

9. Attends and participates in educational classes and on the job training as directed by the manager.

10. Adheres to hospital and department policies and procedures.

11. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

12. Is polite and respectful when communicating with staff, physicians, patients, and families. Approaches interpersonal relations in a positive manner.

13. Complies with Patient’s Rights and Responsibilities.

14. Promotes an attitude of compliance and has established a culture that fosters the prevention, detection and resolution of instances of misconduct. In furtherance thereof, VP shall cooperate with WVUHS corporate compliance program during his/her employment.

15. Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

16. Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

17. Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

18. Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

19. IDENTIFYING/DETAILING WORK SYSTEMS

20. Identifies and details work systems by interviewing customers and identifying, prioritizing and having knowledge of systems, outcomes, and monitors.

21. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS

22. Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems.

23. COACHING/TRAINING OF ASSOCIATES

24. Assures direct reports develop and maintain competencies through both mentoring and direct feedback.

25. Assures Associates understand and implement detailed department work systems.

26. REDUCING COST; INCREASING NET REVENUE

27. Produces and manages department budget with appropriate line-item detail and complies with annual established budgetary guidelines.

28. Manages significant variances and applies appropriate allocation of resources.

29. Reduce costs and identifies cost savings.

30. ADMINISTRATIVE SKILLS

31. Re-evaluates all open positions, assessing necessity to refill.

32. Maintains schedules to assure low turnover, adequate coverage, clear patterns, and adequate notice to Associates to achieve identified outcomes of department.
33. Completes payroll/personnel/administrative responsibilities within set time frames.

34. Monitors and safeguards capital assets and equipment within department/hospital.

35. LEADERSHIP:

36. Demonstrates knowledge of all job functions for all areas of accountability.

37. Establish priorities within context of the WVU Medicine system.
38. Maintains an excellent rapport with Associates, gains cooperation of staff while working toward institutional and departmental goals.
39. Maintains a professional working relationship with all departmental Associates; always responds to Associate concerns in a professional and timely manner; maintains appropriate interdepartmental communication.
40. Maintains structured and frequent spontaneous reward, recognition program.
41. Regularly foresees potential problem situations; intervenes to offset adverse impact; demonstrates a proactive attitude.

42. Demonstrates effectiveness in identifying future needs and problem areas; develops workable solutions; follows through on solutions.

43. MEETING MANAGEMENT

44. Plans meetings with agenda for purpose of decision making and reporting. Establishes objectives for next meeting.

45. Conducts meeting within established time constraints.

46. CHANGE MANAGEMENT

47. Creates change in a positive manner by working through issues with departmental team.

48. Sets example standard for team members.

49. LEADERSHIP TEAM BEHAVIOR:

50. Maintains a constructive, positive environment among the management team and Associates and shows empathy.

51. Addresses areas of conflict directly and works towards resolution.

52. Always takes immediate action upon the discovery of a serious discrepancy situation; documents action and rationale for decision.

53. DELEGATION

54. Delegates proper task to appropriate person with accountability.

55. Demonstrates an ability to create an atmosphere and conditions which are conducive to and foster motivation of Associates to work at optimal efficiency; encourages staff to regularly establish goals and objectives.

56. COMMUNICATION

57. Actively listens to Associates and customers.

58. Implements structured communication plan so that each Associate knows big picture, successes, as well as departmental issues.
59. Promotes positive behaviors by example.
60. Turns around negativism by examining alternatives, proposing solutions and being consistently honest.

61. Maintains effective communication/rapport with medical staff.

62. ANALYTICAL SKILLS

63. Maintains working knowledge of appropriate computer programs.

64. Constructs and completes projects on time and within budget with work plans and issue tracking.

65. PATIENT RIGHTS/ORGANIZATIONAL ETHICS

66. Ensures privacy and demonstrates concern for dignity of patient.

67. Serves as patient advocate, acting as a liaison between patient, family and health care team to provide continuity of patient care.
68. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

69. Complies with Patient’s Rights and Responsibilities.

70. CARE OF PATIENTS

71. Assures departments function in a coordinated manner balancing care of patient, customers and financial constraints.

72. Manages patient and nursing care in all departments including outpatient and physician office practices assuring standards are consistently implemented.

73. Education

74. Assures all patient education is planned and implemented.

75. CONTINUUM OF CARE

76. Assures appropriate length of stay, discharge and coordination from the ancillary staff.

77. INFECTION CONTROL

78. Assures that established Infection Control practices are maintained and followed.

79. Collaborates with Infection Control Practitioner and appropriate medical staff in the development and enforcement of infection control guidelines for departments.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in performing nursing duties throughout the work shift.

2. Must be able to lift, move, and position patients of all weights, with varying amounts of assistance in a fair manner on a regular and recurring basis.

3. Must be able to read and write legibly in English.

4. Hearing within normal range is required (i.e.: to assess breath sounds, bowel sounds, apical pulse, monitors, etc.).

5. Visual acuity must be within normal range.

6. Must be able to perform heavy work: Exerting in excess of 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

7. See description of attached physical demands.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

CCMC Camden Clark Medical Center

Cost Center:

500 CCMC Administration

Address:

1601 Garfield Avenue
Parkersburg
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.