Help Desk Analyst Jobs in Michigan
Help Desk Analyst jobs in Michigan are consistently active across the state's healthcare, automotive, manufacturing, and higher education sectors, with openings at every level from entry-level technicians to senior support leads. The heaviest hiring concentrates in Detroit, Grand Rapids, and Ann Arbor, where employers like Henry Ford Health, General Motors, and the University of Michigan maintain large IT support operations. The most in-demand specialties include Active Directory administration, Microsoft 365 support, and ServiceNow ticketing. See the openings below and apply to the ones that match your experience.
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Position Overview
As a Tier 1 Help Desk Technician, you will serve as the first point of contact for end users experiencing technical issues. You will troubleshoot hardware, software, Microsoft 365, networking, and business application problems while delivering exceptional customer service. The ideal candidate has 1-3 years of professional IT support experience and a strong desire to continue developing their technical skills.
Key Responsibilities
· Provide first-level technical support via phone, email, remote support tools, and ticketing systems.
· Troubleshoot and resolve workstation, laptop, printer, and peripheral issues.
· Assist users with Microsoft 365 applications, Outlook, Teams, OneDrive, and SharePoint.
· Support user account administration including password resets and access requests.
· Diagnose basic networking issues involving Wi-Fi, internet connectivity, DNS, DHCP, and VPNs.
· Configure and deploy computers, mobile devices, and other end-user equipment.
· Document troubleshooting steps, resolutions, and procedures within the ticketing and knowledge management systems.
· Escalate complex issues to Tier 2 or Tier 3 technicians when necessary.
· Follow service level agreements (SLAs) and established support procedures.
· Participate in after-hours maintenance or emergency support when required.
· Assist with client onboarding, hardware installations, and technology projects.
· Maintain a professional and customer-focused attitude during all client interactions.
Required Qualifications
· 1-3 years of experience in an IT Help Desk, Desktop Support, Technical Support, or Service Desk role.
· Strong customer service and communication skills.
· Experience supporting Microsoft Windows 10 and Windows 11.
· Basic knowledge of Microsoft 365 administration and applications.
· Understanding of networking fundamentals including:
o TCP/IP
o DNS
o DHCP
o Wireless networking
o VPN connectivity
· Experience troubleshooting printers and other peripheral devices.
· Ability to prioritize multiple support requests in a fast-paced environment.
· Strong documentation, organizational, and time management skills.
· Valid driver's license and reliable transportation.
· Ability to lift and move equipment up to 50 pounds.
Preferred Qualifications
· Experience working for a Managed Service Provider (MSP).
· Microsoft 365 Fundamentals (MS-900) certification.
· CompTIA A+ certification.
· Familiarity with:
o Active Directory
o Microsoft Entra ID (Azure AD)
o Intune
o Teams Phone / VoIP systems
o Remote monitoring and management (RMM) platforms
o Ticketing systems such as NinjaOne, ConnectWise, Autotask, ServiceNow, Zendesk, or Jira
· Exposure to virtualization technologies such as Hyper-V or VMware.
· Experience with cabling, networking equipment, or onsite deployments.
Pay: $16.00 - $20.00 per hour
Expected hours: 24.0 – 35.0 per week
Benefits:
- Flexible schedule
- Tuition reimbursement
Application Question(s):
- Due to customer/governmental requirements, do you have US Citizenship?
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Livonia, MI 48152 (Required)
Willingness to travel:
- 50% (Required)
Work Location: In person
See All 11 Help Desk Analyst Jobs in Michigan
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Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Help Desk Analyst Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consumer Goods
- Technology & Software
- Healthcare & Medical Services
What Michigan Employers Look For
The qualifications that appear most often in help desk analyst jobs across Michigan.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience supporting Windows and Microsoft 365 environments
- CompTIA A+ or CompTIA Network+ certification preferred by most Michigan employers
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or Remedy
- Strong verbal and written communication skills for end-user support and documentation
- Experience with Active Directory, VPN troubleshooting, and remote desktop tools
Help Desk Analyst Jobs in Michigan: Frequently Asked Questions
How do you become a help desk analyst in Michigan?
Michigan does not require a state-issued license for help desk analysts, so the path starts with an associate or bachelor's degree in information technology or a related field from institutions like Michigan State University, Grand Valley State University, or a community college such as Washtenaw Community College. Employers across the state consistently expect CompTIA A+ certification as a baseline credential. Building hands-on experience through internships or campus IT support roles strengthens candidacy significantly.
Which companies hire help desk analysts in Michigan?
Michigan help desk analyst roles are posted by ODL, Rockford, and S2S Soft and others right now, based on current listings on Migrate Mate as of September 2026. Michigan's concentration of healthcare systems, automotive manufacturers, and research universities creates steady, year-round demand for IT support professionals across the state.
Which Michigan cities have the most help desk analyst jobs?
Grand Rapids, Detroit, and Livonia have the most help desk analyst openings in Michigan right now. Detroit leads because of its density of large healthcare networks, automotive headquarters, and financial services firms, while Grand Rapids and Ann Arbor draw significant postings from regional health systems, manufacturing technology companies, and major university IT departments anchoring those metro areas.
Are there remote help desk analyst jobs in Michigan?
Yes, and more than many technical roles, since much help desk work is conducted over phone, chat, and remote desktop tools. About 0% of help desk analyst openings tied to Michigan are remote or hybrid as of September 2026, reflecting the desk-based nature of the work. Roles focused on software support, Microsoft 365 administration, and enterprise ticketing are the most likely to be offered fully remote.
How can I get hired as a help desk analyst in Michigan with little or no experience?
The most realistic entry path is applying for IT support specialist or desktop support technician roles at Michigan's large hospital systems or university IT departments, which regularly hire candidates without extensive experience if they hold a CompTIA A+ certification. Henry Ford Health, Michigan Medicine, and Michigan State University run formal IT associate programs and internships open to candidates early in their careers. Lateral moves from customer service or administrative coordinator roles are also common entry points at regional employers.
Where can I find and apply to help desk analyst jobs in Michigan?
You can find and apply to help desk analyst jobs in Michigan on Migrate Mate, which lists current Michigan openings across healthcare, automotive, education, and technology employers. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 11 Help Desk Analyst Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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