Help Desk Analyst Jobs in Michigan
Help Desk Analyst jobs in Michigan are consistently active across the state's healthcare, automotive, manufacturing, and higher education sectors, with openings at every level from entry-level technicians to senior support leads. The heaviest hiring concentrates in Detroit, Grand Rapids, and Ann Arbor, where employers like Henry Ford Health, General Motors, and the University of Michigan maintain large IT support operations. The most in-demand specialties include Active Directory administration, Microsoft 365 support, and ServiceNow ticketing. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Help Desk Analyst jobs
Job Summary:
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Ability to learn new ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ (not required)
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
This is a full-time position with competitive salary and benefits. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you work from 11am to 8pm
Education:
- Bachelor's (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
Job Summary:
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
- Responding to incoming calls and emails from distributors in a timely and professional manner
- Troubleshooting technical issues and providing technical support to distributors
- Escalating complex issues to senior team members when necessary
- Utilizing Freshservice to track, document, and resolve issues
- Maintaining accurate records of customer interactions and transactions
- Identifying and escalating trends and patterns in customer issues to improve processes
- Providing exceptional customer service and ensuring customer satisfaction
- Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Exceptional customer service and communication skills
- Ability to troubleshoot technical issues and provide technical support
- Ability to learn new ticketing systems and chat queues
- Ability to learn and adapt to new technologies and software quickly
- Certifications such as A+, Network+, and Security+ (not required)
- Ability to complete 6 weeks of training
- Ability to work independently and as part of a team
- Ability to multitask and prioritize in a fast-paced environment
This is a full-time position with competitive salary and benefits. If you are a motivated individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Can you work from 11am to 8pm
Education:
- Bachelor's (Required)
Experience:
- Help desk: 1 year (Preferred)
Work Location: In person
See All 13 Help Desk Analyst Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Help Desk Analyst Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Consumer Goods
What Michigan Employers Look For
The qualifications that appear most often in help desk analyst jobs across Michigan.
- Associate or bachelor's degree in information technology, computer science, or a related field
- Demonstrated experience supporting Windows and Microsoft 365 environments
- CompTIA A+ or CompTIA Network+ certification preferred by most Michigan employers
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or Remedy
- Strong verbal and written communication skills for end-user support and documentation
- Experience with Active Directory, VPN troubleshooting, and remote desktop tools
Help Desk Analyst Jobs in Michigan: Frequently Asked Questions
How do you become a help desk analyst in Michigan?
Michigan does not require a state-issued license for help desk analysts, so the path starts with an associate or bachelor's degree in information technology or a related field from institutions like Michigan State University, Grand Valley State University, or a community college such as Washtenaw Community College. Employers across the state consistently expect CompTIA A+ certification as a baseline credential. Building hands-on experience through internships or campus IT support roles strengthens candidacy significantly.
Which companies hire help desk analysts in Michigan?
Michigan help desk analyst roles are posted by Cilable, COOLSOFT, and Sentinel and others right now, based on current listings on Migrate Mate as of November 2026. Michigan's concentration of healthcare systems, automotive manufacturers, and research universities creates steady, year-round demand for IT support professionals across the state.
Which Michigan cities have the most help desk analyst jobs?
Dimondale, Grand Rapids, and Traverse City have the most help desk analyst openings in Michigan right now. Detroit leads because of its density of large healthcare networks, automotive headquarters, and financial services firms, while Grand Rapids and Ann Arbor draw significant postings from regional health systems, manufacturing technology companies, and major university IT departments anchoring those metro areas.
Are there remote help desk analyst jobs in Michigan?
Yes, and more than many technical roles, since much help desk work is conducted over phone, chat, and remote desktop tools. About 25% of help desk analyst openings tied to Michigan are remote or hybrid as of November 2026, reflecting the desk-based nature of the work. Roles focused on software support, Microsoft 365 administration, and enterprise ticketing are the most likely to be offered fully remote.
How can I get hired as a help desk analyst in Michigan with little or no experience?
The most realistic entry path is applying for IT support specialist or desktop support technician roles at Michigan's large hospital systems or university IT departments, which regularly hire candidates without extensive experience if they hold a CompTIA A+ certification. Henry Ford Health, Michigan Medicine, and Michigan State University run formal IT associate programs and internships open to candidates early in their careers. Lateral moves from customer service or administrative coordinator roles are also common entry points at regional employers.
Where can I find and apply to help desk analyst jobs in Michigan?
You can find and apply to help desk analyst jobs in Michigan on Migrate Mate, which lists current Michigan openings across healthcare, automotive, education, and technology employers. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 13 Help Desk Analyst Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find Help Desk Analyst Jobs