Help Desk Analyst Jobs in Oregon
Help Desk Analyst jobs in Oregon concentrate heavily in technology, healthcare, higher education, and state government, with strong demand at every level from entry-level support technicians to senior systems analysts. Portland, Salem, and Beaverton are the primary hiring centers, where employers like Intel, Providence Health and Services, and Oregon Health and Science University maintain large IT support operations. Networking and security support, cloud-based infrastructure troubleshooting, and enterprise helpdesk for healthcare systems are the most sought-after specialties. Find a role that fits below and apply directly.
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See related jobsWe are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind. We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Help Desk Support Technician for a Full-Time position.
Job Summary:
The Help Desk Support Technician provides support to a distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
Requirements:
Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to:
Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Perform system upgrades and maintenance.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Responding to phone calls, emails, and direct customer contacts.
Entering and managing technical support incidents in a ticketing system.
Troubleshooting, identifying, and resolving problems
Escalating problems to appropriate systems engineers.
Technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site.
Technicians are responsible for resolving issues and maintaining customer contacts according to a specified service level. Should be able to resolve the following client issues via telephone:
Active Directory (AD)
AD password resets
Mobile Device Management (iOS devices)
Network connectivity. Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
Remote Desktop\Bomgar remote support.
VPN system knowledge.
knowledge of imaging techniques including PXE boot imaging.
Provide on-site customer support and training.
Assist end users of applications software operating systems including Windows 10 and future versions of Microsoft Windows personal computers and laptops. Apple devices are also supported. The contractor should have knowledge of standard COTS, installation software troubleshooting and support including Office 365, and Adobe Acrobat DC. Maintain any pertinent documentation.
Enter all support into a ticketing system for tracking
Perform manual antivirus scan of desktop/laptop after malicious incident notification.
Notify of any unresolved user problems, outstanding trouble calls or other areas of concern.
R eceiving equipment deliveries from vendors, maintaining inventory and accounting for deliveries, assisting with updating equipment records and imaging systems.
The technicians will also assist with preparing equipment for shipment and tracking the equipment through delivery to the customer.
Required Certification:
CompTIA A+ Certification (or equivalent certification)
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer, Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it’s a state of mind. We believe happy employees do amazing work, so join our team NOW We are currently seeking a talented and motivated Help Desk Support Technician for a Full-Time position.
Job Summary:
The Help Desk Support Technician provides support to a distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals.
Requirements:
Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to:
Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. Perform system upgrades and maintenance.
Troubleshoot computer problems, perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Responding to phone calls, emails, and direct customer contacts.
Entering and managing technical support incidents in a ticketing system.
Troubleshooting, identifying, and resolving problems
Escalating problems to appropriate systems engineers.
Technicians shall be proficient in troubleshooting and resolving Tier 1 support issues via phone, email, remote desktop and on site.
Technicians are responsible for resolving issues and maintaining customer contacts according to a specified service level. Should be able to resolve the following client issues via telephone:
Active Directory (AD)
AD password resets
Mobile Device Management (iOS devices)
Network connectivity. Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
Remote Desktop\Bomgar remote support.
VPN system knowledge.
knowledge of imaging techniques including PXE boot imaging.
Provide on-site customer support and training.
Assist end users of applications software operating systems including Windows 10 and future versions of Microsoft Windows personal computers and laptops. Apple devices are also supported. The contractor should have knowledge of standard COTS, installation software troubleshooting and support including Office 365, and Adobe Acrobat DC. Maintain any pertinent documentation.
Enter all support into a ticketing system for tracking
Perform manual antivirus scan of desktop/laptop after malicious incident notification.
Notify of any unresolved user problems, outstanding trouble calls or other areas of concern.
R eceiving equipment deliveries from vendors, maintaining inventory and accounting for deliveries, assisting with updating equipment records and imaging systems.
The technicians will also assist with preparing equipment for shipment and tracking the equipment through delivery to the customer.
Required Certification:
CompTIA A+ Certification (or equivalent certification)
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer, Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE
See All 5 Help Desk Analyst Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
Find Help Desk Analyst JobsHelp Desk Analyst Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
Help Desk Analyst Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
What Oregon Employers Look For
The qualifications that appear most often in help desk analyst jobs across Oregon.
- Associate or bachelor's degree in information technology, computer science, or a related field
- CompTIA A+ or CompTIA Network+ certification preferred or required by most Oregon employers
- Demonstrated experience with ticketing systems such as ServiceNow, Jira, or Remedy
- Proficiency troubleshooting Windows and macOS environments in enterprise settings
- Strong written and verbal communication skills for supporting end users across departments
- Familiarity with Active Directory, VPN configuration, and cloud platforms like Microsoft 365
Help Desk Analyst Jobs in Oregon: Frequently Asked Questions
How do you become a help desk analyst in Oregon?
Most Oregon employers expect at least an associate degree in information technology or a closely related field, combined with a vendor-neutral certification like CompTIA A+. Oregon has no state-issued license for this role, so the path typically runs through community colleges such as Portland Community College or Lane Community College, followed by entry-level support positions. Earning a Microsoft or CompTIA certification before applying meaningfully strengthens a candidate's standing in Oregon's competitive tech and healthcare markets.
Which companies hire help desk analysts in Oregon?
Employers hiring help desk analysts in Oregon right now include U.S. Bank, Network One, and Broad River Retail, based on current listings on Migrate Mate as of September 2026. Oregon's concentration of large healthcare networks, semiconductor manufacturers, and state agencies creates steady, year-round demand for IT support professionals across the region.
Which Oregon cities have the most help desk analyst jobs?
Medford, Salem, and Gresham account for the highest concentration of help desk analyst openings in Oregon. Portland drives the largest share because of its dense cluster of technology companies, major hospital systems, and corporate headquarters, while Salem's openings are heavily shaped by Oregon state government agencies and their IT departments, and Beaverton benefits directly from Intel's substantial local workforce and supporting vendors.
Are there remote help desk analyst jobs in Oregon?
Yes, and more than most fields, because help desk analyst work is fundamentally screen and phone-based. About 33% of help desk analyst openings tied to Oregon are remote or hybrid as of September 2026, reflecting how well the role translates to distributed environments. Positions focused on software troubleshooting, cloud platform support, and enterprise ticketing are the most consistently available in fully remote formats.
How can I get hired as a help desk analyst in Oregon with little or no experience?
The most realistic entry point is an IT support internship or a student worker position in a university IT department, with Portland Community College, Oregon State University, and University of Oregon all running programs that place students in campus helpdesk roles. From there, lateral moves from customer service, administrative assistant, or data entry positions are common because Oregon employers in healthcare and government value communication skills alongside technical aptitude. Earning CompTIA A+ before applying gives candidates a measurable edge over other applicants without prior experience.
Where can I find and apply to help desk analyst jobs in Oregon?
You can find and apply to help desk analyst jobs in Oregon on Migrate Mate, which lists current Oregon openings updated regularly. Search for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 5 Help Desk Analyst Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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