IT Operations Manager Jobs in Oregon
IT Operations Manager jobs in Oregon are concentrated in technology, healthcare, and financial services, with the Portland metro accounting for the largest share of openings and employers such as Intel, Providence Health and Services, and Nike actively hiring for both mid-level and senior roles. Eugene and Bend have emerged as secondary markets as mid-size tech and regional companies expand their infrastructure teams. The most in-demand specialties across Oregon include cloud infrastructure oversight, IT service delivery management, and cybersecurity operations. Find a role that fits below and apply directly.
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Showing 5 of 7+ IT Operations Manager jobs
Advanced CCSTI (Contact Center Strategy & Telephony Infrastructure) technology consultant with expert-level application administration, complex troubleshooting, solution design, and workflow optimization experience supporting enterprise clinical contact center operations. Demonstrates advanced proficiency in at least three CCSTI applications, such as Alvaria (Aspect), mPulse, Intradiem, and VHT, with a broad understanding of contact center technologies across multiple markets. Brings strategic expertise in NICE CXone and IEX, including technology roadmap planning, application optimization, workflow standardization, and implementation of upgrades and complex initiatives.
Skilled in consulting with business partners and senior leaders to assess technical requirements, resolve complex issues, identify improvement opportunities, and influence technology and operational decisions. Experienced in leading projects from planning through implementation, establishing project expectations, timelines, deliverables, communications, and detailed documentation to support successful transitions and ongoing operations. Provides technical leadership and mentoring to team members, represents HPCCC WFM Telephony in cross-functional initiatives, and supports leadership presentations focused on technology optimization and standardization.
This role supports telephony technology across eight Kaiser Permanente Clinical Contact Centers in Colorado, Georgia, Hawaii, the Mid-Atlantic States, Nevada, the Northwest, Southern California, and Washington. Responsibilities include advanced troubleshooting, complex solutioning, project and upgrade implementation, team development, and operational support, including intake ticket resolution within established SLAs and coverage for Telephony Managers as needed.
This individual contributor is primarily responsible for providing first, second and third level support to resolve difficult or complex problems, performing and/or coordinating the setup and maintenance of computer systems, coordinating with third party hardware and/or software vendors.
Essential Responsibilities:
- Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
- Provides first and second level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
- Resolves highly complex problems and provides support to others.
- Supports and assists with troubleshooting efforts in conjunction with customer to identify highly complex problems.
- Assists with efforts to analyze and prioritize incoming requests and alerts.
- Identifies highly complex problems and escalates to senior staff for prioritization.
- Follows procedures for incident escalation and notification to leadership.
- Follows and facilitates the development of standard operating procedures.
- Facilitates the tracking and development of documentation by entering details of problems, status of service requests, and resolutions into the company tracking system.
- Facilitates efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Supports and assists with the documentation of workarounds for problem records and changes to proactive processes.
- Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology.
- Facilitates the knowledge repository for highly complex technical support.
- Supports and assists with the execution of disaster recovery and business continuity processes and events.
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Acts with Compassion
- Crisis Incident Management
- Debugging and Troubleshooting
- Demonstrating Personal Flexibility
- Field Support
- Getting Work Done Through Others
- Innovative Mindset
- Managing Diverse Relationships
- Microsoft Office
- Organizational Skills
- Prioritization
- Technical Communication
Minimum Qualifications:
- Minimum one (1) year in an informal leadership role working with IT or operational teams.
- Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.
- One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
- One (1) year working with operating budgets and/or project financials.
PrimaryLocation : Oregon,Portland,Nicolai Service Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee
Job Level : Individual Contributor
Job Category : Information Technology
Department : Po/Ho Corp - MOC Workforce Analytics - 0308
Travel : Yes, 10 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
Advanced CCSTI (Contact Center Strategy & Telephony Infrastructure) technology consultant with expert-level application administration, complex troubleshooting, solution design, and workflow optimization experience supporting enterprise clinical contact center operations. Demonstrates advanced proficiency in at least three CCSTI applications, such as Alvaria (Aspect), mPulse, Intradiem, and VHT, with a broad understanding of contact center technologies across multiple markets. Brings strategic expertise in NICE CXone and IEX, including technology roadmap planning, application optimization, workflow standardization, and implementation of upgrades and complex initiatives.
Skilled in consulting with business partners and senior leaders to assess technical requirements, resolve complex issues, identify improvement opportunities, and influence technology and operational decisions. Experienced in leading projects from planning through implementation, establishing project expectations, timelines, deliverables, communications, and detailed documentation to support successful transitions and ongoing operations. Provides technical leadership and mentoring to team members, represents HPCCC WFM Telephony in cross-functional initiatives, and supports leadership presentations focused on technology optimization and standardization.
This role supports telephony technology across eight Kaiser Permanente Clinical Contact Centers in Colorado, Georgia, Hawaii, the Mid-Atlantic States, Nevada, the Northwest, Southern California, and Washington. Responsibilities include advanced troubleshooting, complex solutioning, project and upgrade implementation, team development, and operational support, including intake ticket resolution within established SLAs and coverage for Telephony Managers as needed.
This individual contributor is primarily responsible for providing first, second and third level support to resolve difficult or complex problems, performing and/or coordinating the setup and maintenance of computer systems, coordinating with third party hardware and/or software vendors.
Essential Responsibilities:
- Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback.
- Provides first and second level support to resolve difficult, complex, and sensitive problems with products and applications by meeting customer service standards (e.g., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly).
- Resolves highly complex problems and provides support to others.
- Supports and assists with troubleshooting efforts in conjunction with customer to identify highly complex problems.
- Assists with efforts to analyze and prioritize incoming requests and alerts.
- Identifies highly complex problems and escalates to senior staff for prioritization.
- Follows procedures for incident escalation and notification to leadership.
- Follows and facilitates the development of standard operating procedures.
- Facilitates the tracking and development of documentation by entering details of problems, status of service requests, and resolutions into the company tracking system.
- Facilitates efforts to meet key performance indicators (e.g., performance, availability, capacity).
- Supports and assists with the documentation of workarounds for problem records and changes to proactive processes.
- Reviews information and supports the compilation of information (e.g., procedures, installation, configuration) related to new technology.
- Facilitates the knowledge repository for highly complex technical support.
- Supports and assists with the execution of disaster recovery and business continuity processes and events.
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Acts with Compassion
- Crisis Incident Management
- Debugging and Troubleshooting
- Demonstrating Personal Flexibility
- Field Support
- Getting Work Done Through Others
- Innovative Mindset
- Managing Diverse Relationships
- Microsoft Office
- Organizational Skills
- Prioritization
- Technical Communication
Minimum Qualifications:
- Minimum one (1) year in an informal leadership role working with IT or operational teams.
- Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.
- One (1) year of work experience in a role requiring interaction with senior leadership (e.g., Director level and above)
- One (1) year working with operating budgets and/or project financials.
PrimaryLocation : Oregon,Portland,Nicolai Service Center
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee
Job Level : Individual Contributor
Job Category : Information Technology
Department : Po/Ho Corp - MOC Workforce Analytics - 0308
Travel : Yes, 10 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
See All 7 IT Operations Manager Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
Find IT Operations Manager JobsIT Operations Manager Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
IT Operations Manager Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Oregon Employers Look For
The qualifications that appear most often in IT operations manager jobs across Oregon.
- Bachelor's degree in information technology, computer science, or a related field required
- Five or more years of progressive IT infrastructure or operations experience expected
- ITIL Foundation certification or higher strongly preferred by Oregon enterprise employers
- Demonstrated experience managing helpdesk, network, and systems teams simultaneously
- Proficiency with cloud platforms such as AWS, Azure, or Google Cloud in production environments
- Experience with IT budgeting, vendor management, and technology procurement processes
IT Operations Manager Jobs in Oregon: Frequently Asked Questions
How do you become a it operations manager in Oregon?
Most it operations managers in Oregon follow a path that begins with a bachelor's degree in information technology, computer science, or a related field, followed by several years working in systems administration, network engineering, or IT support roles. Oregon does not require a state-issued license for this role, but employers consistently favor candidates who hold industry credentials such as ITIL, CompTIA Network+, or a cloud platform certification. Progressing into a team lead or IT supervisor role at an Oregon employer is the most common bridge to a full manager title.
How much do IT operations managers make in Oregon?
IT operations managers in Oregon earn a median of about $103,490 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $54,350 for the lowest 10% to over $237,090 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it operations managers in Oregon?
Companies currently hiring it operations managers in Oregon include Kaiser Permanente, Acumed, and Fanatics, per current listings on Migrate Mate as of November 2026. Oregon's deep base of semiconductor, healthcare, and logistics employers creates steady demand for operations managers who can oversee complex, multi-site infrastructure environments.
Which Oregon cities have the most it operations manager jobs?
Portland, Salem, and Riddle have the most it operations manager openings in Oregon. Portland leads by a wide margin, driven by its concentration of technology companies, large hospital systems, and financial services firms, while Eugene and Bend attract openings from regional healthcare networks and growing tech employers that have expanded outside the Portland metro.
Are there remote it operations manager jobs in Oregon?
Yes, though many positions still require on-site presence given the hands-on infrastructure responsibilities involved. About 0% of it operations manager openings tied to Oregon are remote or hybrid as of November 2026, reflecting that some employers allow managers to work off-site while their teams handle physical tasks. The parts of the role most likely to be performed remotely are vendor coordination, reporting, and strategic planning rather than data center or network oversight.
How can I get hired as a it operations manager in Oregon with little or no experience?
The most realistic entry path is to secure a role in IT support or systems administration at a large Oregon employer such as a regional hospital system, a mid-size technology company in the Portland metro, or a state agency, then build toward team lead responsibilities from within. Providence, OHSU, and Oregon-based manufacturing firms frequently hire IT coordinators and junior systems administrators who can grow into management. Earning an ITIL Foundation certification and demonstrating project ownership, even on small infrastructure upgrades, signals readiness for a manager role to Oregon hiring teams.
Where can I find and apply to it operations manager jobs in Oregon?
You can find and apply to it operations manager jobs in Oregon on Migrate Mate, which lists current openings across the state. Search the listings, find the roles that fit your background and target area, and apply directly to the employers posting them.
See All 7 IT Operations Manager Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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