Hospitality Coordinator Jobs

Job Description:

We are looking for a self-motivated individual who will thrive in a new environment. The Hospitality & Events Coordinator position would be full-time and would work under the supervision and direction of our Tasting Room Manager. They would be responsible for communicating with the clients, and planning, and executing the events at our Woodin Creek location. This person must be able to have flexibility in their schedule and have strong communication, organization, and planning skills. They will be responsible for overseeing that all the events meet our standards and expectations.

Expectations:

· Is knowledgeable about wines, accurately describes wines, winemaking techniques, winery history, appellations, and unique aspects of wines.

· Able to effectively lead site tours, pre-event planning meetings, wedding rehearsals, and conduct menu tastings with caterers

· Ability to work varying shifts/days of the week depending on occurring events

· Knowledge of food and beverage operations and service delivery

· Ability to be a team player and model teamwork

· Ensure that all food handling and safety guidelines are being followed

· Physically able to stand and move around for long periods

· Professionalism in appearance, demeanor, with good team skills, and communication

· Result-oriented; people with a high EQ, good common sense.

Duties and Responsibilities: (include the following, but not limited to)

· Oversee all events including but not limited to: onsite, offsite, trade, and working with the Wine Club department for wine club events.

· Seek and develop new business for private, corporate, and social events to help increase exposure, sales, and to grow the potential of ANC.

· Fosters and manages client relationship and event coordination from initial contact and contract signing to full execution of the event ensuring exceptional hospitality and service levels at all times.

· He/She will be in charge of budgets, sales goals, profit tracking as related to events, creating monthly forecasting reports, and developing new marketing promotions.

· Work one-on-one with potential clients to provide information about ANC event spaces and hospitality offerings.

· Schedule and tour ANC event spaces at the clients' request.

· Coordinate with clients, Tasting Room Manager, and Chef in menu creation including wine pairing and themes.

· Provide client with Banquet Event Order (BEO) contract withal the event breakdown of pricing and all event details

· Organize, distribute, and communicate all BEO’s to Tasting Room Manager and kitchen team.

· Produce detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing, and budgets)

· Promote the event using flyers, cold calling, and social media as examples of ways to spark attention.

· Assist clients with rental items if needed (décor, special plate ware, audio/visual, etc.).

· Sourcing and working with third-party vendors if needed (flowers, specialty desserts, etc.).

· Review clients’ folders and be familiar with any personal requests with respect to religious affiliation, dietary restrictions, requested wines, family situations, etc., and effectively communicate their requests to the team.

· Schedules and coordinates tasks in areas related to event set up, clean up, and closing procedures making certain that at all times the event venue is professional, safe, organized, and clean

· During events, directs in-house and vendor staff to ensure that events are executed in an efficient and satisfactory manner

· Addresses event-related challenges as they arise to ensure guest satisfaction and efficiency

· Ensure the facility and all related equipment are properly cleaned, stored, and inventoried.

· Assess any additional fees such as damage, labor, and expenses, and communicate and charge clients accordingly based on the provided contract.

· Receive event deposits and final payment for events.

· Assess previous events to determine if they should be repeated and provide post-event reports (event recaps, P&L evaluation, event overview & summary, and changes for future events).

· Oversee the scheduling of Group/Private Tasting and Reservations.

· Ensure insurance, legal, health, and safety obligations are adhered to.

· Performs additional responsibilities, although not detailed, as requested by the management team.

Qualifications and Skills:

· A self-starter with a commitment to excellence and high standards

· Proficient with Excel, Word, and Outlook including other MS Office Products

· Must be able to lift 50lbs

· Excellent customer service skills and strong interpersonal skills

· Strong public speaking and presentation skills; must be comfortable in front of large and small audiences

· 2 years of Tasting Room or event experience preferred.

· Valid WA Food handler & MAST Permits (Required)

· Proficient in MS Word, Excel, etc.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Events management: 2 years (Required)
• Customer service: 4 years (Required)
• Winery: 2 years (Preferred)

Ability to Commute:

• Woodinville, WA 98072 (Required)

Work Location: In person