Systems Analyst - Human Resources

POSITION INFORMATION

Job Code: R43223
Full Time Salary Range: $59,771.76 - $86,706.48

FLSA Status: Non-Exempt

Learn more about employee benefits

This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

Notice to Colorado Applicants:
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

MISSION STATEMENT

The Judicial Department works to provide equal access to justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments are committed to impartial and timely dispute resolution; support for families, litigants, and victims; client rehabilitation; and meaningful community engagement.

STATEMENT OF DUTIES

General Statement Of Duties:
Position supports technology systems maintained by the Human Resources Division of the Colorado Judicial Department. This position performs a variety of duties including, but not limited to, user support and training, application, and enterprise system support, troubleshooting software issues, account maintenance and report development.

ADDITIONAL COMMENTS

Hybrid Work Model

This position is within the Human Resources Division of the State Court Administrator's Office and offers a hybrid work schedule (combining on-site and remote) recognizing the balance between professional productivity and personal well-being. Enjoy the flexibility of a hybrid work schedule, blending remote work with in-office collaboration for the perfect work-life integration.

Career Growth & Development

Advance your career in an environment that supports continuous learning, mentoring, and professional development.

Key Qualities for this role:

Clear and effective communication with both technical and non-technical stakeholders at all different levels of the organization is a plus.

A focus on providing hands-on high quality customer support and assistance to system users.

A willingness to learn and adapt to new technologies and processes is a key quality for this role.

An interest in building relationships with stakeholders state wide.

Salary offers are determined based on several factors, including relevant experience, available budget, and compliance with the Equal Pay for Equal Work Act, in alignment with our compensation step plan. Please include any relevant experience that you would like considered in the process.

Technical Aptitude / Preferred Qualifications

• Demonstrated ability to troubleshoot complex system issues including reproducing errors, isolating variables, reviewing system behavior, identifying patterns, and documenting findings.
• Ability to understand system configuration and business rules, including how configuration changes can affect calculations, workflows, security, reporting, integrations, and downstream processes.
• Experience performing system testing and validation, including developing test scenarios, executing testing, documenting expected versus actual results, identifying defects, and validating fixes.
• Ability to perform data validation and reconciliation across systems or reports, identify discrepancies, investigate root causes, and determine where an issue originates.
• Intermediate Microsoft Excel skills, including XLOOKUP/VLOOKUP, pivot tables, conditional logic, filtering, data comparison, duplicate identification, and reconciliation of large datasets.
• Ability to understand and troubleshoot system integrations and data flows, including inbound/outbound interfaces, file feeds, field mapping, timing dependencies, failed transactions, and upstream/downstream impacts.
• Experience administering role-based access and system security, including provisioning, deprovisioning, role assignments, access validation, and identifying inappropriate or conflicting access.
• Ability to translate a business problem into technical requirements, testable scenarios, and clearly documented acceptance criteria.
• Ability to break down qualitative user data into technical requirements.
• Experience working with and managing enterprise HR technologies such as UKG, Workday, Oracle HCM, SAP SuccessFactors, ADP, Cornerstone, or comparable HRIS/HCM/WFM/LMS/ATS platforms.

ESSENTIAL FUNCTIONS

Understands and follows Human Resources operating procedures to ensure that technical solutions match user needs in an appropriate manner.

Monitors support line incidents and service requests. Provides first tier support to assist users with system questions or issues, troubleshoots errors and alert messages.

Assists with user communication and outreach.

Acts as a training resource for users on the use of departmental systems based on existing training materials. Documents training of staff.

Assists in creating and updating training documents.

Maintains system accounts including adding, editing and removal of users. Configures users for role.

Updates and adds system data as needed.

Assists in testing functionality and performance of existing systems.

Works collaboratively with vendors and other departments to provide solutions for business requirements.

Assists in creating and updating system reports.

Performs project tasks as needed.

Attends meetings and trainings as required.

Performs other duties as assigned.

ESSENTIAL FUNCTIONS CONT.

Supervisor Responsibilities:
Job has no responsibility for the direction and supervision of others.

HUMAN COLLABORATION
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

FREEDOM TO ACT & IMPACT OF ACTIONS
Receives General Direction: Employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

KNOWLEDGE & SKILLS
Full-performance: Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others.

FISCAL RESPONSIBILITY
Position has no fiscal responsibility.

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE EQUIVALENCY
Graduation from an accredited college or university with a bachelor’s degree in computer science or related field.

OR

Five (5) years of professional computer/IT technical support experience.

WORK RELATED EXPERIENCE
One (1) year of professional computer/IT/Human Resources technical support experience in Human Resources related systems.

LICENSES AND CERTIFICATIONS
None

Work Environment
Good-Relatively free from unpleasant environmental conditions and/or hazards.

Physical Effort Requirements
Sedentary Work- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

Work Location
Office or similar indoor environment.

Exposures
None