IT Service Management Jobs in Indianapolis, IN
IT Service Management jobs in Indianapolis are concentrated across the technology corridor along Meridian Street, the North Meridian office district, and Keystone at the Crossing, with strong demand from healthcare systems, financial services firms, and enterprise technology companies. Employers hiring right now include Sikich, The AME, and State of Indiana. See the openings below and apply to the ones that match your experience.
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At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
The Functional Manager (FM) directs the functional activities, analysis and re-design of business requirements in the identified solutions space, while aligning to the overall Information Technology (IT) strategy. You will engage with functions within Supply Chain, Finance and IT to solve business problems with technology and drive process improvements. You will work along side our Project Management teams to deliver large-scale capital projects, new capability builds and IT enhancements that support the company’s strategic growth.
Responsibilities
Business Partner Engagement
- Develop strong partnering relationships within the Company
- Support strategic priorities and goals for the teams represented
- Contribute to the development of roadmaps in support of team goals
- Craft Business Cases to identify projects to add to the IT Portfolio
- Ensure the functions represented understand the goals and capabilities of the IT organization
- Provide consultancy on business process and solutions
Solution Design & Delivery
- Maintain an understanding of broad trends in the technology landscape and apply them to our goals
- Participate in overall business solutions designs including reengineering business processes, organization and application architecture
- Ensure that the projects aligned to the strategic roadmap for this business area are delivered with quality, timeliness, and cost-effectiveness
- Ensure solutions align with defined architectural direction
- Act as Project Coordinator for smaller Information Technology projects, reporting status to the PMO
Solutions Support
- Help lead support resources (internal and external) for a timely resolution of support issues
- Drive critical incidents in area of responsibility to completion
- Assist with the resolution of complex problems that cannot be resolved by Key Users
Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field.
- 7+ years of experience implementing solutions in SAP S4/HANA ERP across Ariba, PTP, OTC, and eWM.
- 2 or more implementations/experiences with design, configuration of SAP applications and overall project delivery
- CSM/Agile certification preferred
- Have a proven track record of delivering customer and stakeholder value through technology solutions
- Previous experience includes supporting integration between SAP modules/functions
- Working knowledge and/or development experience using ABAP objects, HANA SQL Programming, SAP Business Technology Platform tools
- Demonstrated success in developing professional business relationships and encouraging these relationships to drive value centric initiatives.
- Demonstrated experience in leading multi-functional project teams.
- Creative and critical thinking, problem solving, business case development and achievement.
- Ability to clearly and concisely explain technical topics to both technical and non-technical associates.
- Implements responsibilities with limited direct oversight.
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
- Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
- Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Company: Delta Faucet Company
Full time Hiring Range: $88,700.00 - $139,260.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.
Your Role at Delta Faucet
The Functional Manager (FM) directs the functional activities, analysis and re-design of business requirements in the identified solutions space, while aligning to the overall Information Technology (IT) strategy. You will engage with functions within Supply Chain, Finance and IT to solve business problems with technology and drive process improvements. You will work along side our Project Management teams to deliver large-scale capital projects, new capability builds and IT enhancements that support the company’s strategic growth.
Responsibilities
Business Partner Engagement
- Develop strong partnering relationships within the Company
- Support strategic priorities and goals for the teams represented
- Contribute to the development of roadmaps in support of team goals
- Craft Business Cases to identify projects to add to the IT Portfolio
- Ensure the functions represented understand the goals and capabilities of the IT organization
- Provide consultancy on business process and solutions
Solution Design & Delivery
- Maintain an understanding of broad trends in the technology landscape and apply them to our goals
- Participate in overall business solutions designs including reengineering business processes, organization and application architecture
- Ensure that the projects aligned to the strategic roadmap for this business area are delivered with quality, timeliness, and cost-effectiveness
- Ensure solutions align with defined architectural direction
- Act as Project Coordinator for smaller Information Technology projects, reporting status to the PMO
Solutions Support
- Help lead support resources (internal and external) for a timely resolution of support issues
- Drive critical incidents in area of responsibility to completion
- Assist with the resolution of complex problems that cannot be resolved by Key Users
Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field.
- 7+ years of experience implementing solutions in SAP S4/HANA ERP across Ariba, PTP, OTC, and eWM.
- 2 or more implementations/experiences with design, configuration of SAP applications and overall project delivery
- CSM/Agile certification preferred
- Have a proven track record of delivering customer and stakeholder value through technology solutions
- Previous experience includes supporting integration between SAP modules/functions
- Working knowledge and/or development experience using ABAP objects, HANA SQL Programming, SAP Business Technology Platform tools
- Demonstrated success in developing professional business relationships and encouraging these relationships to drive value centric initiatives.
- Demonstrated experience in leading multi-functional project teams.
- Creative and critical thinking, problem solving, business case development and achievement.
- Ability to clearly and concisely explain technical topics to both technical and non-technical associates.
- Implements responsibilities with limited direct oversight.
Why Join Us?
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.
Here are some of the benefits we offer for your personal and professional growth:
- Culture: Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- Wellbeing: Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- Learning & Development: LinkedIn Learning access; internal opportunities to work on projects cross-company.
- Social Impact: Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
Company: Delta Faucet Company
Full time Hiring Range: $88,700.00 - $139,260.00 USD Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.Delta Faucet Company (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Delta Faucet Company is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: English, Spanish
See All 39 IT Service Management Jobs in Indianapolis
Find roles in Indianapolis that match your experience and apply in just a few clicks.
Find IT Service Management JobsIT Service Management Job Market in Indianapolis
Who's Hiring
- Sikich4
- The AME2
- State of Indiana2
- Indiana University2
- Delta Faucet Company2
Top Industries Hiring
- Energy2
- Education2
- Healthcare & Medical Services2
- Chemicals & Materials1
- Technology & Software1
IT Service Management Jobs in Indianapolis: Frequently Asked Questions
How do I get a it service management job in Indianapolis?
Focus on Indianapolis employers in healthcare IT, financial services, and enterprise technology, which consistently drive the most ITSM hiring in the city. Roles cluster along the North Meridian corridor, Keystone at the Crossing, and the downtown tech district. Candidates with ITIL certification and hands-on experience with ServiceNow or Jira stand out in this market, where employers favor practitioners who can manage both incident response and long-term service improvement.
Which companies hire it service managements in Indianapolis?
Employers hiring it service managements in Indianapolis right now include Sikich, The AME, and State of Indiana, based on current listings on Migrate Mate as of July 2026. Indianapolis draws a mix of large health systems, regional insurers, and enterprise software companies, many of which maintain sizable internal IT operations teams.
Are there remote it service management jobs in Indianapolis?
Yes, though availability depends heavily on the specific role, since positions involving hands-on infrastructure or on-site support remain largely in-person while service desk oversight, ITSM process management, and platform administration are more remote-compatible. About 47% of it service management openings tied to Indianapolis are remote or hybrid as of July 2026, reflecting employer flexibility for analytical and coordination-heavy functions. Process governance and ITSM tool administration roles tend to be the most remote-friendly in Indianapolis.
How can I get a it service management job in Indianapolis with little or no experience?
The most realistic entry path in Indianapolis is through a service desk or IT support analyst role at one of the city's large health systems or insurance carriers, which regularly hire entry-level candidates and promote from within into ITSM coordinator positions. Earning an ITIL Foundation certification before applying gives candidates a concrete signal of intent. Staffing firms with Indianapolis offices, such as those supporting the Lilly or Salesforce campus communities, also place junior ITSM candidates on contract-to-hire terms.
Which industries hire the most it service managements in Indianapolis?
Most it service management openings in Indianapolis sit in Energy, Education, and Healthcare & Medical Services, per current listings on Migrate Mate as of July 2026. Indianapolis's large concentration of health systems, regional insurers, and fintech operations creates consistent demand for ITSM professionals who can manage service delivery at scale across complex, regulated environments.
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