IT Service Management Jobs in Indiana
IT Service Management jobs in Indiana are concentrated in Indianapolis, Fort Wayne, and Bloomington, where employers like Eli Lilly, Salesforce, and Indiana University Health maintain large IT operations and hire across a broad seniority range from service desk analysts to senior ITSM architects. Demand is strongest for professionals with ITIL process expertise, ServiceNow administration, and incident and change management specializations, reflecting the state's growing healthcare IT and enterprise technology sectors. Indiana's anchoring of major pharmaceutical, insurance, and health system headquarters keeps this a consistently active hiring market. See the openings below and apply to the ones that match your experience.
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Job Title: IT Systems and Cloud Engineer
Department: Business Services/IT
Location: Westfield, IN, Hybrid
Employment Type: Full Time
We are looking for a versatile, hands-on IT professional who thrives across a wide operational range — from rolling up their sleeves on Tier 2/3 helpdesk escalations to architecting and maintaining the cloud and SaaS infrastructure that keeps a 270-person organization running. This is a high-impact individual contributor role that sits between day-to-day technical support and strategic systems ownership.
You will partner directly with the Desktop Services Manager (who handles Tier 1-2 support, endpoint hardware/software and related management systems) and report to the Director of IT, acting as the primary technical depth of the team. You will own the cloud platform layer, drive modern workplace initiatives, and be the go-to escalation point for complex issues across a predominantly SaaS-based environment.
OVERALL RESPONSIBILITIES
Cloud & SaaS Platform Management
- Administer and optimize Microsoft 365 tenant (Exchange Online, SharePoint, OneDrive, Teams, Intune, Entra ID/Azure AD, etc)
- Manage a small Azure infrastructure including virtual machines, networking, storage, and cost optimization (currently only a few machines related to current ERP, likely soon to be retired)
- Own integrations between SaaS platforms, ensuring SSO, SCIM provisioning, and data flow consistency across the application stack
- Evaluate, onboard, and retire SaaS tools in coordination with business stakeholders and the Director of IT
- Maintain licensing inventory, renewals, and cost tracking across all cloud subscriptions
- Oversee backup, DR, and business continuity posture for cloud-hosted workloads
Modern Workplace Engineering
- Design, deploy, and maintain Intune/Endpoint Manager policies for Windows device management, in coordination with the Desktop Services Manager
- Build and manage Autopilot enrollment, compliance policies, conditional access rules, and application deployment (Intune and PatchMyPC)
- Develop and maintain Microsoft 365 governance frameworks (Teams structure, SharePoint architecture, retention policies, DLP) in compliance with IT Policies (NIST CSF 2.0 + small portions of ISO 27001 type compliance / Controls from our parent company in Germany)
- Lead adoption of productivity and collaboration tooling, driving usage and training alongside the Desktop Services Manager
- Manage identity lifecycle — joiners, movers, leavers — with automation via PowerShell, Graph API, Power Automate, and/or workflows within Freshservice.
Tier 2/3 Technical Support & Escalation
- Serve as the primary escalation point for complex issues beyond the Desktop Services Manager's scope, including cloud platform errors, identity/access problems, and SaaS integration failures
- Troubleshoot and resolve escalated tickets involving M365, Azure, networking, and cross-platform authentication
- Develop runbooks, knowledge base articles, and SOPs that enable Tier 1 resolution of repeating issues
- Support executive users and high-visibility incidents with urgency and professionalism
Security & Compliance
- Implement and maintain security controls including MFA/passwordless authentication, Conditional Access, Defender for Endpoint, and Purview/Compliance Center policies
- Monitor security posture through Secure Score, alert triage, and periodic access reviews
- Support audit and compliance activities (SOC 2, cyber insurance questionnaires, vendor assessments) in coordination with the Director of IT
- Manage privileged access, role assignments, and least-privilege principles across cloud platforms
Projects & Strategic Collaboration
- Partner with the Director of IT to research, scope, and implement technology initiatives
- Work with the Director of IT as a technical translator — documenting system architecture, translating business requirements into technical solutions, and communicating platform decisions clearly
- Drive process improvement through automation, scripting (PowerShell, Graph API, Power Automate), and tooling rationalization
- Mentor and cross-train the Desktop Services Manager on cloud platform fundamentals to increase team resilience
KNOWLEDGE & SKILLS REQUIREMENTS
- 4–7+ years of progressive IT experience spanning helpdesk/systems support and cloud administration
- Deep hands-on expertise with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, Entra ID)
- Proven experience managing Azure environments including resource groups, networking, IAM, and cost management
- Working knowledge of Intune/Endpoint Manager: Autopilot, compliance policies, app deployment, Conditional Access, to be applied in cooperation with the Desktop Services Manager.
- Proficiency in PowerShell scripting for administration and automation; experience with Microsoft Graph API a strong plus
- Solid understanding of identity and access management concepts (SSO, SAML, OAuth, SCIM)
- Experience supporting a SaaS-heavy environment with 10+ integrated applications
- Excellent diagnostic and troubleshooting skills; comfortable owning problems through to resolution
- Strong communication skills — able to explain technical concepts to non-technical stakeholders and document clearly
Preferred:
- Microsoft certifications: MS-102 (M365 Administrator Expert), AZ-104 (Azure Administrator), SC-300 (Identity & Access), or equivalent
- Experience with endpoint security tooling (we use Defender for Endpoint)
- Familiarity with ITSM platforms and processes (we use Freshservice)
- Exposure to compliance frameworks such as NIST CSF and ISO 27001
- Experience with Power Platform (Power Automate, Power Apps) for workflow automation
- Background supporting remote or hybrid organizations with distributed users
PROFESSIONAL QUALITIES
- Ownership mindset — sees problems through to resolution
- Ability to stay calm under pressure in high-visibility incidents
- Collaborative — works well between strategic and operational layers
- Continuous learner — keeps pace with a fast-moving platform landscape
- Clear communicator — technical and non-technical audiences alike
- Self-directed — manages time and priorities without requiring supervision
- Cloud platform depth (Azure, M365)
- Identity & access management understanding
- Endpoint management (Intune/MDM) understanding
- Scripting & automation (PowerShell) experience
- SaaS integration & administration experience
- Security-first thinking
WORK CONDITIONS
- Office or remote position during regular business hours
- Sitting in front of a computer for extended periods of time will be required
Why work for Storage Solutions – A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.
We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
- Competitive Salary and Bonus Structure
- Generous Paid Time Off
- Medical, Dental, and Vision Benefits
- 401K with Company Match
- Company HSA Contribution
- Professional Growth Opportunities
See All 126+ IT Service Management Jobs in Indiana
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Find IT Service Management JobsIT Service Management Jobs by City in Indiana
Where Indiana roles are concentrated, by current openings.
IT Service Management Job Market in Indiana
A snapshot from current Indiana openings, updated as new roles post.
Who's Hiring
- Sikich4
- The AME3
- Collabera2
- Majestic Care2
- Steel Dynamics2
Top Industries Hiring
- Construction & Real Estate5
- Technology & Software4
- Education3
- Manufacturing3
- Healthcare & Medical Services3
What Indiana Employers Look For
The qualifications that appear most often in IT service management jobs across Indiana.
- ITIL Foundation certification or higher required by most Indiana enterprise employers
- Two or more years of hands-on experience with a major ITSM platform such as ServiceNow
- Demonstrated experience managing incident, change, and problem management workflows
- Bachelor's degree in information technology, computer science, or a related field preferred
- Strong communication skills for coordinating between technical teams and business stakeholders
- Experience supporting ITSM processes in healthcare, insurance, or manufacturing environments
IT Service Management Jobs in Indiana: Frequently Asked Questions
How do you become an it service management professional in Indiana?
The most direct path is earning an ITIL Foundation certification, which is the baseline credential Indiana employers consistently require and is administered through accredited exam providers without a state licensing board. Most entry-level roles also expect a bachelor's degree in information technology or a related field. Candidates who combine ITIL certification with hands-on help desk or desktop support experience at Indiana universities, health systems, or large manufacturers typically move into formal ITSM roles fastest.
How much do IT service managements make in Indiana?
IT service managements in Indiana earn a median of about $142,040 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $94,780 for the lowest 10% to over $214,590 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire it service managements in Indiana?
Companies currently hiring it service managements in Indiana include Sikich, The AME, and Collabera, per current listings on Migrate Mate as of July 2026. Indiana's dense concentration of health systems, insurance carriers, and pharmaceutical companies means ITSM demand remains steady year-round across the state.
Which Indiana cities have the most it service management jobs?
Indianapolis, Fort Wayne, and Columbus account for the most it service management openings in Indiana. Indianapolis dominates because it anchors the state's largest health systems, insurance headquarters, and enterprise tech campuses, while Fort Wayne and Bloomington draw openings from regional hospital networks and Indiana University's extensive IT operations.
Are there remote it service management jobs in Indiana?
Yes, and more than most fields, since much of ITSM work involves platform administration, ticket workflow management, and cross-team coordination that travels well to remote environments. About 38% of it service management openings tied to Indiana are remote or hybrid as of July 2026, reflecting employers' comfort with distributed IT operations. Roles focused on ServiceNow configuration and ITSM process governance tend to carry the most remote flexibility.
How can I get hired as an it service management professional in Indiana with little or no experience?
The most realistic entry point is an IT help desk or service desk analyst role at a large Indiana employer such as a health system or university, where internal ITSM teams frequently promote from within. Indiana University Health and major Indianapolis insurance carriers run structured IT associate programs that expose new staff to ITSM tools and ITIL workflows. Earning an ITIL Foundation certification before applying distinguishes candidates without direct ITSM experience, and lateral moves from desktop support, IT operations, or NOC analyst positions are the most common bridge into dedicated ITSM roles.
Where can I find and apply to it service management jobs in Indiana?
You can find and apply to it service management jobs in Indiana on Migrate Mate, which lists current Indiana openings across the state. Search the listings to find roles that match your experience level and specialization, then apply directly to the ones that fit.
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