Lead Dispatcher Jobs
Lead Dispatcher jobs are open across freight and logistics, emergency services, utilities, and field operations, from team lead to senior dispatcher and operations supervisor, with specializations in fleet coordination, emergency response, and service scheduling. See the openings below and apply to the ones that match your experience.
Find Lead Dispatcher JobsOverview
Open roles7
Top stateCalifornia
Top employerKalins Indoor Comfort
Top citySanta Monica, CA
Work type100% On-site
Top credentialHigh school diploma or GED
Showing 5 of 7+ Lead Dispatcher jobs
Lead Public Safety Dispatcher
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Added 1d ago
CITY OF SANTA MONICA
Lead Public Safety Dispatcher
Santa Monica, California
Added 1d ago
S
Dispatcher-Lead Coordinator (HVAC)
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S
Added 2w ago
SkyTech Pest Control
Dispatcher-Lead Coordinator (HVAC)
Saint Petersburg, Florida
Added 2w ago
A
Lead Dispatcher HVAC - 1 yr dispatching and Service Titan experience required
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A
Added 3w ago
Anderson Air LLC
Lead Dispatcher HVAC - 1 yr dispatching and Service Titan experience required
Wilmington, North Carolina
Added 3w ago
K
Sales Lead Coordinator (Sales Dispatcher)
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K
Added 1mo ago
Kalins Indoor Comfort
Sales Lead Coordinator (Sales Dispatcher)
Vermillion, South Dakota
Added 1mo ago
K
Sales Lead Coordinator (Sales Dispatcher)
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K
Added 1mo ago
Kalins Indoor Comfort
Sales Lead Coordinator (Sales Dispatcher)
Sioux City, Iowa
Added 1mo ago
Added 1d ago
Lead Public Safety Dispatcher
CITY OF SANTA MONICA·Santa Monica, California
Job functions:
$86k - $106k/yr
High school diploma or GED
Job Description
Job Summary
Leads, coordinates, monitors, and participates in the work activities conducted in the 9-1-1 Public Safety Communications Center. Oversees the team’s collective work to ensure the efficient processing, prioritization, and dissemination of emergency information by public safety dispatchers.
SUPERVISION
Works under the general supervision of the Public Safety Dispatch Supervisor or designee who outlines work assignments, monitors work in progress and periodically reviews completed work. Exercise general supervision over assigned staff.
Representative Duties
Leads, coordinates and participates in the receiving and recording of emergency and routine public safety calls and dispatches appropriate City public safety resources to calls for service.
Coordinates daily public safety dispatch operations to promote teamwork, communications, and balanced workload among team members.
Serves as the primary trainer on a 12-hour shift, providing training to new Public Safety Dispatchers and other personnel in dispatch procedures, as assigned by leadership.
Monitors the prioritization and assignment of Police, Fire, and EMS resources for emergency and non-emergency service calls.
Reviews dispatcher documentation in logs and records to police officers, fire units, the general public, and other public safety agencies for accuracy, completeness and compliance with established procedure.
Monitors the implementation of City and department policy and procedure by dispatchers and escalates concerns through the chain of command.
Provides information and guidance to dispatchers regarding public requests and inquiries.
Provides input for employee performance evaluations.
Participates in the hiring of public safety dispatch staff.
Prepares reports for division Administrator, supervisor or designee, as required.
Provides support to supervisory staff in carrying out assigned operational responsibilities, as needed.
Participates in scheduling of dispatch center staff and ensure adequate shift coverage in the absence of a supervisor.
Responds to, resolves, and documents difficult, irate, or sensitive citizen inquiries and complaints in a professional manner when supervisory staff are unavailable.
Performs other duties as assigned.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Knowledge of:
Principles and practices of employee training and coordination
Effective training and coordination techniques
Effective training and coordination techniques
Principles and practices of training in all dispatch skillsets, including Emergency Medical Dispatch and dispatch algorithm procedures
Principles of leadership and team guidance
Emergency dispatching procedures and techniques
Computer Aided Dispatch (CAD) systems and related computer operations
Public safety radio operations and procedures
Local geography, street locations, classification of crimes and recognition of common public safety codes
Principles, practices, and techniques of public relations
Office practices and procedures
Principles and techniques of conflict resolution
Effective customer service and communication techniques
Ability to:
Understand and apply department and division policies and procedures, State laws, and County regulations
Train, lead, and coordinate Public Safety Dispatchers in call-taking, radio dispatching, and documentation procedures
Prepare, maintain, and review reports and records
Work closely and coordinate with law enforcement, firefighters, and emergency medical services personnel
Establish and maintain effective and cooperative working relationships with City employees and the general public
Operate and monitor a Computer Aided Dispatch (CAD) system, multiple radio frequencies, and related communications equipment in the performance of public safety dispatching functions
Operate and monitor use of various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stressful conditions
Understand law enforcement and telecommunications databases and other applications
Memorize and teach numerous codes, streets, addresses, and computer functions
Provide, teach and monitor high-quality, efficient, and professional customer service while working in normal conditions and in emergency situations
Maintain composure and patience while leading and coaching staff in a fast-paced and high-stress environment
Remain calm, think quickly, clearly in order to make sound decisions and lead a team during crisis and routine situations
Work independently and exercise independent judgment, discretion, maturity and confidence
Work within an established chain of command organizational structure, accept constructive criticism and maintain confidentiality
Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches
Handle multiple tasks and priorities simultaneously
Speak clearly and effectively in a well-modulated voice using proper diction
Skill in:
Leading and coordinating the work of others
Skill in:
Leading and coordinating the work of others
Teaching and training diverse groups in technical information
Reading, writing, and communicating at an appropriate level
Speaking clearly, distinctly, calmly, and correctly with even modulation
Typing at a corrected speed of 35 words per minute
Dealing courteously and diplomatically with individuals
Multi-tasking by simultaneously talking on the telephone/public safety radio and typing into a computer
Using a personal computer and applicable software applications
Memorizing, retaining, and recalling information in a fast-paced environment
REQUIREMENTS
Minimum Qualifications:
Education: Graduation from high school or the equivalent.
Experience: Three years of recent, paid dispatching experience in a police, fire,
emergency medical dispatch (EMD), or combined (police/fire/EMD) emergency
communications environment.
Desirable Qualifications:
One year of Communications Training Officer experience or similar experience.
Experience in all emergency call-taking and dispatching skillsets including police, fire and emergency medical or expectation to complete training within one year from date of hire.
Licenses and Certificates:
Must obtain and thereafter maintain a California Peace Officer Standards and Training (POST) basic public safety dispatcher certification within one year from date of hire.
Must obtain an Emergency Medical Dispatch certificate and accredited certification in Cardiopulmonary Resuscitation within six months from date of hire.
Supplemental Information
HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.
NOTE: Only permanent employees are eligible for a transfer. Employees submitting transfer applications must notify the recruitment analyst via email upon submission of their application.
Typing Certificates:
If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 35 wpm net (gross minus number of errors), you must attach the typing certificate to the application. The typing certificate must be five minutes in length and issued by an accredited school or agency, dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.
SELECTION PROCESS: An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Testing may consist of the following:
Training and Experience Evaluation - Qualifying
Typing Exam/Certificate - Qualifying
In-Person Oral Interview - 100%
BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Diversity & Inclusion Statement
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
CITY OF SANTA MONICA
Lead Public Safety Dispatcher
Santa Monica, California
Added 1d ago
Job functions:
$86k - $106k/yr
High school diploma or GED
Job Description
Job Summary
Leads, coordinates, monitors, and participates in the work activities conducted in the 9-1-1 Public Safety Communications Center. Oversees the team’s collective work to ensure the efficient processing, prioritization, and dissemination of emergency information by public safety dispatchers.
SUPERVISION
Works under the general supervision of the Public Safety Dispatch Supervisor or designee who outlines work assignments, monitors work in progress and periodically reviews completed work. Exercise general supervision over assigned staff.
Representative Duties
Leads, coordinates and participates in the receiving and recording of emergency and routine public safety calls and dispatches appropriate City public safety resources to calls for service.
Coordinates daily public safety dispatch operations to promote teamwork, communications, and balanced workload among team members.
Serves as the primary trainer on a 12-hour shift, providing training to new Public Safety Dispatchers and other personnel in dispatch procedures, as assigned by leadership.
Monitors the prioritization and assignment of Police, Fire, and EMS resources for emergency and non-emergency service calls.
Reviews dispatcher documentation in logs and records to police officers, fire units, the general public, and other public safety agencies for accuracy, completeness and compliance with established procedure.
Monitors the implementation of City and department policy and procedure by dispatchers and escalates concerns through the chain of command.
Provides information and guidance to dispatchers regarding public requests and inquiries.
Provides input for employee performance evaluations.
Participates in the hiring of public safety dispatch staff.
Prepares reports for division Administrator, supervisor or designee, as required.
Provides support to supervisory staff in carrying out assigned operational responsibilities, as needed.
Participates in scheduling of dispatch center staff and ensure adequate shift coverage in the absence of a supervisor.
Responds to, resolves, and documents difficult, irate, or sensitive citizen inquiries and complaints in a professional manner when supervisory staff are unavailable.
Performs other duties as assigned.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Knowledge of:
Principles and practices of employee training and coordination
Effective training and coordination techniques
Effective training and coordination techniques
Principles and practices of training in all dispatch skillsets, including Emergency Medical Dispatch and dispatch algorithm procedures
Principles of leadership and team guidance
Emergency dispatching procedures and techniques
Computer Aided Dispatch (CAD) systems and related computer operations
Public safety radio operations and procedures
Local geography, street locations, classification of crimes and recognition of common public safety codes
Principles, practices, and techniques of public relations
Office practices and procedures
Principles and techniques of conflict resolution
Effective customer service and communication techniques
Ability to:
Understand and apply department and division policies and procedures, State laws, and County regulations
Train, lead, and coordinate Public Safety Dispatchers in call-taking, radio dispatching, and documentation procedures
Prepare, maintain, and review reports and records
Work closely and coordinate with law enforcement, firefighters, and emergency medical services personnel
Establish and maintain effective and cooperative working relationships with City employees and the general public
Operate and monitor a Computer Aided Dispatch (CAD) system, multiple radio frequencies, and related communications equipment in the performance of public safety dispatching functions
Operate and monitor use of various telephone, radio communication and Computer Aided Dispatching (CAD) equipment simultaneously under stressful conditions
Understand law enforcement and telecommunications databases and other applications
Memorize and teach numerous codes, streets, addresses, and computer functions
Provide, teach and monitor high-quality, efficient, and professional customer service while working in normal conditions and in emergency situations
Maintain composure and patience while leading and coaching staff in a fast-paced and high-stress environment
Remain calm, think quickly, clearly in order to make sound decisions and lead a team during crisis and routine situations
Work independently and exercise independent judgment, discretion, maturity and confidence
Work within an established chain of command organizational structure, accept constructive criticism and maintain confidentiality
Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches
Handle multiple tasks and priorities simultaneously
Speak clearly and effectively in a well-modulated voice using proper diction
Skill in:
Leading and coordinating the work of others
Skill in:
Leading and coordinating the work of others
Teaching and training diverse groups in technical information
Reading, writing, and communicating at an appropriate level
Speaking clearly, distinctly, calmly, and correctly with even modulation
Typing at a corrected speed of 35 words per minute
Dealing courteously and diplomatically with individuals
Multi-tasking by simultaneously talking on the telephone/public safety radio and typing into a computer
Using a personal computer and applicable software applications
Memorizing, retaining, and recalling information in a fast-paced environment
REQUIREMENTS
Minimum Qualifications:
Education: Graduation from high school or the equivalent.
Experience: Three years of recent, paid dispatching experience in a police, fire,
emergency medical dispatch (EMD), or combined (police/fire/EMD) emergency
communications environment.
Desirable Qualifications:
One year of Communications Training Officer experience or similar experience.
Experience in all emergency call-taking and dispatching skillsets including police, fire and emergency medical or expectation to complete training within one year from date of hire.
Licenses and Certificates:
Must obtain and thereafter maintain a California Peace Officer Standards and Training (POST) basic public safety dispatcher certification within one year from date of hire.
Must obtain an Emergency Medical Dispatch certificate and accredited certification in Cardiopulmonary Resuscitation within six months from date of hire.
Supplemental Information
HOW TO APPLY: All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted.
NOTE: Only permanent employees are eligible for a transfer. Employees submitting transfer applications must notify the recruitment analyst via email upon submission of their application.
Typing Certificates:
If you would like for your typing certificate to be considered, candidates must provide proof of required typing skill of 35 wpm net (gross minus number of errors), you must attach the typing certificate to the application. The typing certificate must be five minutes in length and issued by an accredited school or agency, dated no later than one year prior to the final filing date listed on the job announcement. If you do not have a valid, recent typing certificate, a typing exam will be administered to you should you pass the application process.
SELECTION PROCESS: An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Testing may consist of the following:
Training and Experience Evaluation - Qualifying
Typing Exam/Certificate - Qualifying
In-Person Oral Interview - 100%
BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.
NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.
Diversity & Inclusion Statement
The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.
The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!
REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only).
Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.
See All 7 Lead Dispatcher Jobs
Find roles that match your experience and apply in just a few clicks.
Find Lead Dispatcher JobsLead Dispatcher Job Market
Who's Hiring
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A
What Employers Look For
The qualifications that appear most often in lead dispatcher jobs.
- Three or more years of dispatch or logistics coordination experience
- Proficiency with CAD systems, TMS software, or fleet management platforms
- Experience supervising or mentoring a team of dispatchers or drivers
- Strong radio communication and multi-channel coordination skills
- Ability to manage high call volumes and competing priorities simultaneously
- High school diploma or equivalent required, associate degree preferred by many employers
Tips for Your Lead Dispatcher Job Search
Quantify your dispatch volume on your resume
Hiring managers want to see the scale you've managed. List how many drivers, units, or service calls you coordinated daily, and name the dispatch software you used to do it. Vague summaries lose out to concrete operational numbers.
Highlight your crisis decision-making experience
Lead dispatcher roles are won on how you handle coverage gaps, route failures, and after-hours emergencies. Describe a specific situation where you rerouted resources or resolved a breakdown under time pressure. Interviewers ask for exactly this.
Target openings that name your dispatch software
Job postings that list specific platforms, whether CAD systems, TMS tools, or fleet management software, are filtering for exact experience. Apply first to those that match your stack. Generic postings draw far more competition.
Apply early to roles that fit
Migrate Mate lists lead dispatcher openings from across the United States in one place, so you can find roles that match and apply directly to each listing. Getting your application in early gives you a real edge before postings fill.
Prepare for the shift-coverage scenario question
Almost every lead dispatcher interview includes a scenario about a no-show driver or a last-minute coverage gap. Walk through your prioritization logic step by step. Interviewers are evaluating your process, not just your answer.
Negotiate your on-call expectations upfront
Lead dispatcher roles often carry on-call or overnight coverage responsibilities that vary significantly by employer. Clarify rotation schedules and on-call pay structure during the offer stage, not after you've accepted. It directly affects your total compensation.
Lead Dispatcher Jobs: Frequently Asked Questions
Which companies are hiring the most lead dispatchers?
The companies hiring the most lead dispatchers right now include Kalins Indoor Comfort, Anderson Air, and CITY OF SANTA MONICA, with the largest share of openings in California, Iowa, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Freight carriers, utility providers, and emergency services organizations consistently post the highest volume of lead dispatcher roles.
How many lead dispatcher jobs are remote?
About 0% of lead dispatcher openings are fully remote or hybrid as of November 2026, with remote roles concentrated in software-based fleet coordination and customer service dispatch rather than emergency services or field operations. Roles tied to physical asset management or first-responder coordination are almost always on-site.
How do you become a lead dispatcher?
Start in a line dispatcher or coordinator role to build hands-on experience managing routes, drivers, or service calls. Develop proficiency in the dispatch software your industry uses, then take on shift-lead or training responsibilities to demonstrate supervisory readiness. Employers promote from within frequently, so internal visibility and reliability in high-pressure situations matter as much as tenure.
Can you get hired as a lead dispatcher with limited experience?
Some employers will consider candidates with strong coordination backgrounds from adjacent roles, such as call center team leads, logistics coordinators, or emergency services operators, even without direct dispatch titles. Demonstrating that you've managed real-time decisions under pressure, supervised others informally, and worked with scheduling or routing tools closes most of the experience gap in your application.
What does the lead dispatcher interview process look like?
Most lead dispatcher interviews include a phone screen focused on dispatch software experience and shift availability, followed by an in-person or video interview with an operations manager. Expect at least one situational question requiring you to walk through how you'd handle a coverage crisis or communication breakdown. Some employers add a brief skills assessment or scenario exercise before the final offer stage.
Where can I find and apply to lead dispatcher jobs?
You can find and apply to lead dispatcher jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience, dispatch specialty, and preferred location, then apply directly to each listing that fits. New openings are added regularly, so checking back frequently keeps your pipeline active.
See All 7 Lead Dispatcher Jobs
Find roles that match your experience and apply in just a few clicks.
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