Loyalty Manager Jobs
Loyalty Manager jobs are open across retail, hospitality, financial services, and e-commerce, covering specializations in customer retention, rewards program management, and CRM strategy, from associate to director level. Scan the live roles below and apply to whichever ones fit.
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Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your ImpactThe Loyalty Program Manager owns the day-to-day operations and ongoing improvement of Lowe's loyalty programs, ensuring processes are efficient, scalable, and deliver a consistent experience for both customers and associates. Reporting to the Director, Loyalty Promotions and Operations, this role serves as a key partner in identifying operational challenges, addressing recurring issues, and improving how work gets done across the loyalty ecosystem. This role works closely with Store Operations, Customer Care, Technology, and Loyalty teams to understand customer and associate pain points, resolve operational issues, identify root causes, and implement solutions that improve the experience and reduce future friction. The position is responsible for establishing and maintaining processes, controls, and operational standards that support consistent program execution and long-term success. In addition, this role helps drive the operating rhythm of the Loyalty organization by supporting planning activities, business reviews, technology prioritization, and cross-functional initiatives. Through strong partnerships, operational expertise, and a continuous improvement mindset, this position plays an important role in ensuring Lowe's loyalty programs run effectively and continue to evolve to meet business and customer needs.
What You Will Do
- Oversee day-to-day operations across Lowe’s loyalty programs, driving process efficiency, scalability, and operational consistency to deliver a seamless experience for customers and associates.
- Own loyalty issue management and continuous improvement, identifying recurring themes and root causes and translating learnings into process, tool, and experience enhancements that reduce future issues.
- Develop and maintain standard operating procedures, escalation paths, playbooks, and knowledge resources that improve execution, consistency, and speed to resolution.
- Partner with Store Operations, Customer Care, and field teams to identify associate pain points and improve the processes, tools, communications, and resources associates need to effectively support loyalty members.
- Own the overall Loyalty technology planning process, coordinating priorities, business requirements, dependencies, and sequencing across Loyalty program teams and technology partners.
- Serve as the business owner for the Loyalty Operations technology roadmap, identifying and prioritizing capabilities that improve operational efficiency, issue resolution, associate support, and scalability.
- Lead operational readiness for new loyalty capabilities and program changes, ensuring processes, tools, documentation, and support models are established prior to launch.
- Manage key Loyalty operating and planning rhythms, including business reviews, team planning, decision and action tracking, and other cross-functional planning milestones.
Minimum Qualifications
- Bachelor’s degree Business, Marketing or related field or equivalent years of experience in lieu of education requirement, if applicable
- 7-10 Years General Marketing Experience
- 5 Years CRM and loyalty experience
Preferred Skills/Education
- 1-3 Years People Leadership Experience
- Experience working with marketing technology
- Experience working closely with senior leadership
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.
Your ImpactThe Loyalty Program Manager owns the day-to-day operations and ongoing improvement of Lowe's loyalty programs, ensuring processes are efficient, scalable, and deliver a consistent experience for both customers and associates. Reporting to the Director, Loyalty Promotions and Operations, this role serves as a key partner in identifying operational challenges, addressing recurring issues, and improving how work gets done across the loyalty ecosystem. This role works closely with Store Operations, Customer Care, Technology, and Loyalty teams to understand customer and associate pain points, resolve operational issues, identify root causes, and implement solutions that improve the experience and reduce future friction. The position is responsible for establishing and maintaining processes, controls, and operational standards that support consistent program execution and long-term success. In addition, this role helps drive the operating rhythm of the Loyalty organization by supporting planning activities, business reviews, technology prioritization, and cross-functional initiatives. Through strong partnerships, operational expertise, and a continuous improvement mindset, this position plays an important role in ensuring Lowe's loyalty programs run effectively and continue to evolve to meet business and customer needs.
What You Will Do
- Oversee day-to-day operations across Lowe’s loyalty programs, driving process efficiency, scalability, and operational consistency to deliver a seamless experience for customers and associates.
- Own loyalty issue management and continuous improvement, identifying recurring themes and root causes and translating learnings into process, tool, and experience enhancements that reduce future issues.
- Develop and maintain standard operating procedures, escalation paths, playbooks, and knowledge resources that improve execution, consistency, and speed to resolution.
- Partner with Store Operations, Customer Care, and field teams to identify associate pain points and improve the processes, tools, communications, and resources associates need to effectively support loyalty members.
- Own the overall Loyalty technology planning process, coordinating priorities, business requirements, dependencies, and sequencing across Loyalty program teams and technology partners.
- Serve as the business owner for the Loyalty Operations technology roadmap, identifying and prioritizing capabilities that improve operational efficiency, issue resolution, associate support, and scalability.
- Lead operational readiness for new loyalty capabilities and program changes, ensuring processes, tools, documentation, and support models are established prior to launch.
- Manage key Loyalty operating and planning rhythms, including business reviews, team planning, decision and action tracking, and other cross-functional planning milestones.
Minimum Qualifications
- Bachelor’s degree Business, Marketing or related field or equivalent years of experience in lieu of education requirement, if applicable
- 7-10 Years General Marketing Experience
- 5 Years CRM and loyalty experience
Preferred Skills/Education
- 1-3 Years People Leadership Experience
- Experience working with marketing technology
- Experience working closely with senior leadership
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe’s is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.See All 51 Loyalty Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Loyalty Manager JobsLoyalty Manager Job Market
Who's Hiring
Top Industries Hiring
- Airlines
- Technology & Software
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in loyalty manager jobs.
- Three to five years of experience managing customer loyalty or retention programs
- Proficiency with CRM platforms and loyalty management software
- Demonstrated ability to analyze customer data and translate insights into program strategy
- Experience collaborating with marketing, product, and finance teams on program initiatives
- Strong written and verbal communication skills for executive reporting and cross-functional alignment
- Bachelor's degree in marketing, business administration, or a related field
Tips for Your Loyalty Manager Job Search
Quantify your retention and revenue results
Loyalty managers are hired on outcomes. Lead your resume bullets with hard numbers: enrollment rates you grew, churn you reduced, or incremental revenue from a rewards tier redesign. Vague claims about managing programs get screened out fast.
Highlight your CRM and martech platform fluency
Job postings almost always list specific platforms. Scan each posting before you apply and mirror the exact tool names in your resume if you have that experience. Hiring managers often filter on platform keywords before reading a single sentence.
Apply early to roles that fit
Migrate Mate lists loyalty manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show cross-functional collaboration in your work samples
Loyalty programs sit at the intersection of marketing, product, and finance. Use your cover letter or portfolio to show one example where you aligned stakeholders across those functions to launch or revamp a program, not just execute it.
Prepare a case study from your most complex program
Interviewers for loyalty manager roles frequently ask you to walk through a program you built or overhauled. Know your numbers, the problem you inherited, decisions you made under constraints, and what you would change now. Generic answers don't hold up.
Negotiate total comp using tier-based benchmarks
When negotiating, frame your ask around the complexity of the program you're managing, number of active members, and revenue impact, not just years of experience. Demonstrating business scope shifts the conversation toward your economic value.
Loyalty Manager Jobs: Frequently Asked Questions
Which companies are hiring the most loyalty managers?
Mastercard, Choice Hotels, and Altria are hiring the most loyalty managers right now, with openings concentrated in California, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Retail, financial services, and hospitality brands consistently post the highest volume of loyalty manager roles.
How many loyalty manager jobs are remote?
About 56% of loyalty manager openings are fully remote or hybrid as of November 2026, with the highest remote share in roles focused on CRM strategy, customer segmentation, and digital rewards programs. Positions tied to in-store loyalty execution or on-site member events tend to require more in-person presence.
How do you become a loyalty manager?
Start by building experience in customer marketing, CRM, or retention roles where you work directly with loyalty data or program mechanics. Develop fluency in customer segmentation, lifecycle analysis, and email or push campaign execution. Move into a loyalty coordinator or specialist role to own program operations, then demonstrate cross-functional leadership and revenue impact to advance to a manager level.
Can you get hired as a loyalty manager without direct loyalty experience?
Yes, candidates from adjacent roles, including email marketing, CRM management, subscription growth, or customer success, regularly make the transition by emphasizing transferable skills like retention strategy, cohort analysis, and customer lifecycle thinking. Reframe your resume around member or customer outcomes you influenced, and target companies that are building or rebuilding a loyalty program, where the role is less defined and experience requirements are more flexible.
What does the loyalty manager interview process look like?
Most loyalty manager interviews include an initial recruiter screen focused on background and program scope, followed by a hiring manager conversation about strategy and cross-functional experience. Expect at least one case study or take-home exercise asking you to diagnose a struggling program or design a tier structure. Final rounds typically involve presentations to marketing or finance leadership and a conversation about how you measure program success.
Where can I find and apply to loyalty manager jobs?
You can find and apply to loyalty manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and specialization, then apply directly to each listing that fits your background and target industry.
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